Terrasse/patio

Ocean Coral Spring Resort - All inclusive – Avis

5 out of 5
Ocean Coral Spring Resort - All inclusive
Mountain Spring Bay, Falmouth

Avis

7,6

Bien

Note de 10 – Excellent, d’après 1089 avis sur 2508." "
Note de 8 – Bien, d’après 544 avis sur 2508." "
Note de 6 – Acceptable, d’après 374 avis sur 2508." "
Note de 4 – Médiocre, d’après 223 avis sur 2508." "
Note de 2 – Terrible, d’après 278 avis sur 2508." "

8,4/10

Propreté

7,4/10

Service et personnel

8,2/10

Commodités

8,4/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Martin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was better than I taught at first. Recommended.
Séjour de 6 nuits en mai 2024
Kevin Silvera a répondu le 8 mai 2024
Dear Guest,We're thrilled to hear that you enjoyed your time at our resort. It's always our goal to provide a memorable and enjoyable experience for our guests. We look forward to your next visit!

10/10 – Excellent

Mamadou

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Complexe complet avec une bonne diversite de restaurant
Séjour de 7 nuits en mars 2024
Kevin Silvera a répondu le 16 mars 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback

10/10 – Excellent

AMINATA

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La variété des restaurants et services disponibles
Séjour de 7 nuits en mars 2024
Kevin Silvera a répondu le 11 mars 2024
gracias por tu increíble reseña

4/10 – Médiocre

Patrick

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 6 nuits en juillet 2022
Kino-Ray Cummings a répondu le 8 nov. 2022
Dear Patrick,Thank you for your recent stay with us. We are delighted that you found your stay with us to be positive and memorable.It is not lost on us that our guests are our most valuable assets and as such, we take care in our service delivery.We do understand that there are areas of opportunity, and where those gaps are found, we take the necessary steps to ensure that remedial action is taken.The matter has been escalated to management for review. We look forward to hosting you again in the very near future.Service from the Heart

10/10 – Excellent

Quang thach

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great resort. The staff is amazing very professional. The food was ok… rooms are very clean. Will be back for sure
Séjour de 5 nuits en février 2022
Maydene Malcolm a répondu le 3 mars 2022
Dear Quang thach, Thank you for your recent visit. We are delighted that you found the resort, staff and food to have met your expectation. Our aim is to ensure we deliver on our promise to our guests and I am happy we met the mark with you. We certainly can't wait to have you back. See you soon! Best Regards,

8/10 – Bien

Niurys Allman

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is nice, I dont like the room service, have to call few time to get the service, not always answer the phone call, I called to check the AC and nobody went, untill a day after with a wrong information
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Angelique

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
One of the best I’ve been to … definitely coming back
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Brittany, Atlanta

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay at Ocean Coral Springs. Food was great room and atmosphere was even better.
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 25 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 – Bien

Lunette

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Vocation
Séjour de 2 nuits en mai 2024
Kevin Silvera a répondu le 25 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

8/10 – Bien

Ackeem

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
I had a great experience at ocean coral spring, the place kept clean & the pool was nice however a little improve with the restaurant would be just it ..
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 25 mai 2024
Dear Guest,Thank you for your feedback! We're glad you enjoyed your stay, especially the cleanliness and the pool. We'll work on improving our restaurant experience. We hope to welcome you back soon!

10/10 – Excellent

daniel

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
10/10 i would advise anyone to visit best i have bin so far.
Séjour de 1 nuit en mai 2024
Kevin Silvera a répondu le 25 mai 2024
Dear Guest,We're thrilled to hear that you enjoyed your time at our resort. It's always our goal to provide a memorable and enjoyable experience for our guests. We look forward to your next visit!

6/10 – Acceptable

Marchelli

Voyage en groupe
Points faibles : Propreté
Firstly when I checked in the room wasn't cleaned properly, there were Garbage filled in the drawers from the previous guests, the bottles in the bathroom wasn't refilled... Dinner hmmmmm to get in a resturant was horrible even tho you didn't need a reseravation the workers made it so hard for you to get something to eat.. I'm a regular traveler, I travel 4 or 5x a year and this is the utmost worst experience... On the good side i must big up UROY bellboy omggg he was so helpful, plus Nadesha the bartender in the lobby omgg she held down the bar well, very pleasant and hardworking those two workers deserve 5stars oops how can I 4get Cornell hardworking bartenders... One of the main problems this place have is SHORT STAFFED... These workers are overwhelmed... P.S 1st resort I've been to that charges for a beer $5US for a corona and $4 red bull... that's crazy.. Entertainment suckkks .. In the Sovereign shop charges taxes on items hmmm plus $1US for a bag to put your things in crazy
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 24 mai 2024
Dear Guest,We deeply regret that your stay did not meet expectations. Cleanliness and ease of dining should never be compromised, and we apologize for falling short. Your compliments for Uroy, Nadesha, and Cornell are greatly appreciated, and we will commend them for their excellent service. We are addressing the staffing issues and reassessing our pricing and entertainment to enhance guest satisfaction. Thank you for your valuable feedback.

10/10 – Excellent

Angelica

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I ABSOLUTELY Loved EVERYTHING About My Stay!!! I had a Privilege Stay and It was The BEST Experience!!! The Staff were All so Accommodating, Helpful, And Very Welcoming!!!! I would recommend this resort to Every one!!! I’m definitely coming back again!!!
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 23 mai 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

10/10 – Excellent

Sofia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was visually very appealing, assistance was on the side at all times, rooms were cleaned everyday well. Would come back for a relaxing vacation. For the reader’s information, me and my partner stayed in a Privilege Room.
Séjour de 5 nuits en mai 2024
Kevin Silvera a répondu le 23 mai 2024
Dear Guest,We are genuinely grateful for your fantastic feedback on our resort! Your kind words have made our day. It's always our goal to deliver a top-notch experience, and knowing that we've succeeded with you is truly rewarding. Our team is dedicated to maintaining the highest standards, and your satisfaction motivates us to keep pushing for excellence. We look forward to the pleasure of serving you again soon. Thanks for being an amazing customer!

2/10 – Terrible

Gods

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 24 mai 2024
Dear guest,We're saddened to hear that your experience with us warranted only one star. Your feedback is invaluable to us, and we genuinely want to understand the areas that impacted your stay negatively so that we can make improvements. Please share any specific details or concerns you have, and rest assured, we'll take immediate action to address them and enhance the experience for all our guests. Thank you for bringing this to our attention.

8/10 – Bien

Nalayshia

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay , the only thing that could have been different is the time the restaurant closed. Make it later for the late night eaters!
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 23 mai 2024
Dear Guest,Thank you for your feedback! We're delighted to hear you had a great stay. We appreciate your suggestion regarding the restaurant hours and will consider extending them to better accommodate our late-night guests. We look forward to welcoming you back!

10/10 – Excellent

quisha

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I had an amazing experience at this resort. From the time I walked through the doors until I left. The food the staff and the service and the property was nothing but amazing. Made my birthday trip well worth it
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 22 mai 2024
Dear guest,Thank you for your wonderful review! We are thrilled to hear that you had an amazing experience at our resort and that our food, staff, service, and property exceeded your expectations. We're especially delighted that we could help make your birthday trip so special. We look forward to welcoming you back in the future.

8/10 – Bien

keely

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Kevin Silvera a répondu le 23 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 – Excellent

Chantel Lorna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mai 2024
Kevin Silvera a répondu le 23 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 – Excellent

Harrison

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was the best resort i have ever been to. Me and my wife celebrated our honeymoon and they upgraded our room for free. We will definitely be coming back here again. We had so much fun we didn’t want to leave
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 21 mai 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

2/10 – Terrible

Faith

Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 22 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 – Acceptable

Manmeet, Maple

Voyage en famille avec de jeunes enfants
Service was very poor. Some of the servers are super rude. No manners to talk to customers.maintaince takes super long to solve a matter.
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 25 mai 2024
Dear Guest,We're sorry to hear about your experience. This is not the standard we aim for, and we will address the issues with our staff and maintenance team. Thank you for your feedback, and we hope to serve you better in the future.

10/10 – Excellent

Ian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice views!! Very Friendly Staff!!
Séjour de 2 nuits en mai 2024
Kevin Silvera a répondu le 21 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 – Bien

Kimesha

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Property and food was nice most of the staff was nice....but some has no manners and customer service training, they dont know how to talk to people.
Séjour de 2 nuits en mai 2024
Kevin Silvera a répondu le 21 mai 2024
Dear Guest,Thank you for your feedback. We're pleased to hear you enjoyed the property and food. While most of our staff provided good service, we apologize for any instances of poor manners and customer service. We'll be addressing these issues to ensure all our staff are trained to meet the highest standards of hospitality. Thank you for bringing this to our attention.

8/10 – Bien

Shakera

Points forts : Service et personnel
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 21 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 – Excellent

Ashantea

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I had an amazing stay for the second time thank you for having me.
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 21 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 – Excellent

Dyan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property in itself was well kept
Séjour de 2 nuits en mai 2024
Kevin Silvera a répondu le 21 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 – Acceptable

Shantol

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
I didn't like that my room wasnt clean for the duration of the stay but overall the property was beautiful and well kept
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 21 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear you found the property beautiful and well-kept. However, we apologize for the inconvenience regarding the cleanliness of your room. This is not the standard we aim to uphold, and we will address this issue with our housekeeping team to ensure better service in the future. Thank you for staying with us.

8/10 – Bien

Juliette

Points forts : Propreté
Points faibles : État et installations de l’hébergement
Good food
Séjour de 2 nuits en mai 2024
Kevin Silvera a répondu le 21 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 – Médiocre

Madeline

Voyage en famille avec de jeunes enfants
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Propreté, service et personnel
Found mold on our pillows. Some of the staff was very rude
Séjour de 7 nuits en mai 2024
Kevin Silvera a répondu le 21 mai 2024
Dear Guest,Thank you for your feedback. We're sorry to hear about the issues you encountered and the rudeness of some staff members. This does not reflect the standards we strive to maintain. We appreciate you bringing this to our attention and will address these concerns promptly to improve our service. Thank you for staying with us.

2/10 – Terrible

Keevia

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Hotel wasn’t up to part
Séjour de 2 nuits en mai 2024
Kevin Silvera a répondu le 21 mai 2024
Dear guest,Thank you for your feedback. We're sorry to hear that the hotel did not meet your expectations. Your comments are valuable to us, and we will use them to improve our services and facilities. We hope to have the opportunity to provide you with a better experience in the future.

8/10 – Bien

Suzanne, Springfield

Voyage de couple
Points forts : Propreté
We enjoyed our stay.
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 21 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 – Excellent

Kerry-Ann

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved everything about Ocean Coral!!
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 17 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 – Excellent

Damon Moses Lee

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 17 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

8/10 – Bien

Valerie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved the resort. The staff were very nice & courteous. The property was well kept and staff cleaned throughout the day. The music was amazing and the staff ensured we had a great time. As for the food, it wasn’t great. I genuinely thought the food would have a bit more flavorful. After a few days at the resort, I fell in love with the Red Snapper restaurant. By the way, although I don’t drink coffee, there is a coffee shop there and their pastries are delicious.
Séjour de 5 nuits en mai 2024
Kevin Silvera a répondu le 15 mai 2024
Dear Guest,It's great to hear that you loved the resort overall and that the staff were friendly and attentive. The well-maintained property and the effort put into ensuring guests had a good time, including the music, are definite highlights. However, it's unfortunate that the food didn't meet your expectations in terms of flavor. It's nice to hear that you found a favorite spot at the Red Snapper restaurant, though. And thanks for the tip about the coffee shop and their delicious pastries, even for non-coffee drinkers!

10/10 – Excellent

Imany

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 16 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 – Excellent

shereika

Voyage de couple
Points forts : Commodités
Wow this hotel is top tier … the entire environment is breathtaking 😍
Séjour de 2 nuits en mai 2024
Kevin Silvera a répondu le 15 mai 2024
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay

10/10 – Excellent

Kerry Ann

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Enjoyed my stay, very large, beautiful and clean property.
Séjour de 2 nuits en mai 2024
Kevin Silvera a répondu le 14 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 – Excellent

Mark

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The food was amazing, the service was excellent. The waterpark inside the resort was convenient for the kids. This resort is a perfect family getaway. 5 stars! Highly recommend
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 14 mai 2024
Dear Guest,We are genuinely grateful for your fantastic feedback on our resort! Your kind words have made our day. It's always our goal to deliver a top-notch experience, and knowing that we've succeeded with you is truly rewarding. Our team is dedicated to maintaining the highest standards, and your satisfaction motivates us to keep pushing for excellence. We look forward to the pleasure of serving you again soon. Thanks for being an amazing customer!

10/10 – Excellent

Jody

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was lovely and the property was beautiful and clean. They have several restaurant options but I think they can improve on their menu selection. However, the staff was courteous and helpful and we had a good time.
Séjour de 1 nuit en avril 2024
Kevin Silvera a répondu le 14 mai 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

10/10 – Excellent

Pauline

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk Clerk Angie was par excellent. Short bartende in lobby was excellent. Staff was wonderful and courteous
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 15 mai 2024
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay

4/10 – Médiocre

Ram Randy

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 15 mai 2024
Dear Guest,We're saddened to hear that your experience with us warranted only two star. Your feedback is invaluable to us, and we genuinely want to understand the areas that impacted your stay negatively so that we can make improvements. Please share any specific details or concerns you have, and rest assured, we'll take immediate action to address them and enhance the experience for all our guests.

10/10 – Excellent

Wynny

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful stay. Beach sand a little harsh on the soles, but the water calm and perfect depth for little ones. Thats”’s why I plan to bring them back with me next year!
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 14 mai 2024
Dear Guest,We're delighted to hear that you enjoyed your stay and found the beach and water suitable for your little ones! We look forward to welcoming you back next year for another wonderful experience.

10/10 – Excellent

Regina

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice resort. Pool was nice and big and loved the entertainment during the day. Restaurant options were good and not a long wait. Small beach and it had alot of rocks. There was not too much to do at night. It had a nice kid water park too. I would stay again.
Séjour de 4 nuits en janvier 2024
Kevin Silvera a répondu le 14 mai 2024
Dear Guest,We're thrilled to hear that you enjoyed your stay at our resort, especially the pool, entertainment, and restaurant options. We appreciate your feedback about the beach and nighttime activities, and we're glad you found the kid water park enjoyable. We look forward to welcoming you back for another stay in the future!

10/10 – Excellent

Ramdeo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 14 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 – Médiocre

farah de la

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
The resort is really nice and convenient but the staff in many restaurants and amenities are very rude and nasty as if they don’t want to be there or work. Definitely need to train staff better before hiring. Experienced many bad moments due to the lack of professionalism of the staff. Would not be booking at this resort anymore.
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 14 mai 2024
Dear Guest,We apologize for the negative experiences you encountered during your stay. Providing exceptional service is our priority, and we're disappointed to hear that some of our staff fell short of meeting your expectations. Your feedback is valuable, and we will take steps to address the issues you've raised to ensure a better experience for all our guests in the future.

8/10 – Bien

Jason

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and spacious
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 14 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 – Médiocre

Laura Jontue, Valley Stream

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel, commodités
Jamaica is the best hospitality this is why we come here! NOT THIS RESORT, the hospitality was terrible. The staff was unfriendly and rude. Phillip the manager did tried to address my concerns and apologize with a dinner and cake since it was my husbands birthday however it didnt change that the vacation was disappointing. The rooms didn't have adequate towels and wash cloths and when you ask they interview you as if you stole them. Housekeeping checks the status of the room and cleans it later. The whole system is a mess. The people trying to sell you timeshare or the club don't leave you alone even after you ask nicely. The pools were not cleaned during the day there was food in them. Our room grass had marijuana and cigarette clips in the grass. Just not worth it for the price.
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 14 mai 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience at our resort. Providing exceptional hospitality is our top priority, and we regret that we fell short of your expectations. Your feedback regarding the friendliness of our staff, housekeeping services, and pool cleanliness is concerning, and we will address these issues internally to ensure improvements are made. We appreciate you bringing these matters to our attention, and we apologize for any inconvenience caused during your stay.

10/10 – Excellent

Rose

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We chose this resort strictly from reading the reviews. This was our first time in Jamaica. The resort was amazing, and the landscaping was magnificent. Shout out to those guys that keep the property looking so good. We were in the Privilege Junior Suite. Room 2332 was huge, and the view of the ocean was breath taking. We loved everything about our room except the fridge. Is there a way to make it colder so the drinks will be cold? The water pressure was great, and we had HOT water every day. The food was a hit & miss when it came to flavor. But it's understandable when trying to cook for folks from all over the country. We tried just about every restaurant. We also tried different dishes. Every restaurant was clean, and the staff was friendly. I wish management would talk to the company that provides their fruit because none of it was sweet. We enjoyed all of the entertainment that they provided. The performers were great. Keep up the good work!! The staff needs to monitor the privilege pool area better. There was a swim diaper that was on the ground for the entire three hours. Everywhere else was on point. Travelers, you see what the area looks like when traveling to & from the resort, so try your best to tip the staff members. If we travel back to Jamaica, we will be staying here!
Séjour de 4 nuits en mai 2024
Kevin Silvera a répondu le 14 mai 2024
Dear Guest,Thank you for choosing our resort for your first trip to Jamaica! We're thrilled to hear that you enjoyed your stay overall and appreciated the efforts of our landscaping team. We appreciate your feedback regarding your room, fridge, and food experiences. We'll certainly take your comments into consideration for future improvements. It's great to hear that you enjoyed the entertainment and the cleanliness of our restaurants. We'll address the issue with the privilege pool area to ensure a better experience for our guests. We look forward to welcoming you back if you decide to return to Jamaica!

4/10 – Médiocre

KAMILAH

Voyage de couple
Points forts : Commodités
Points faibles : Propreté, service et personnel
The grounds of the property is absolutely fantastic!! However, it was really uncomfortable being solicited by the staff for “welcome gifts”…the secret is out!! This is a ploy to sell extra packages to the guest and it is uncouth to be approached in this way when you’re just trying to enjoy your time.
Séjour de 3 nuits en mai 2024
Kevin Silvera a répondu le 10 mai 2024
Dear Guest,We sincerely appreciate you taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand how we can better serve our guests. We are truly grateful for your input and will use it to improve our services and enhance the experience for future guests. Thank you once again for your valuable feedback.