Divers

Bendene Townhouse – Avis

Bendene Townhouse
15-16 Richmond Road, Exeter, England

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 70 avis sur 174." "
Note de 8 – Bien, d’après 71 avis sur 174." "
Note de 6 – Acceptable, d’après 20 avis sur 174." "
Note de 4 – Médiocre, d’après 10 avis sur 174." "
Note de 2 – Terrible, d’après 3 avis sur 174." "

8,8/10

Propreté

9,0/10

Service et personnel

8,8/10

Commodités

8,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Gilles

Séjour de 2 nuits en décembre 2023
The Bendene Townhouse a répondu le 31 déc. 2023
Hi GillesThank you for rating us a 10, we are glad your family enjoyed their stay with us and hope to see you again in the new year.Kindest RegardsBendene Team

10/10 – Excellent

Jean

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en juin 2023
Emily a répondu le 8 juill. 2023
Thank you for leaving us a lovely review. We hope to welcome you back soon.

8/10 – Bien

Frederic

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2021

8/10 – Bien

STEPHANIE

Points forts : Propreté, service et personnel
L'hôtel est très bien placé (à 2 minutes de la gare et du centre), simple et propre. Petit inconvénient pour la salle de bain partagée : au 1er étage pour une chambre en rez de chaussée (néanmoins, présence d'un lavabo bien pratique dans la chambre). Le petit déjeuner est très correct (choix entre anglais et continental, fruits frais,...). Intérêt particulier (aux beaux jours) : une piscine à l'arrière, dans le jardin... Bon rapport qualité-prix... Je n'hésiterais pas à revenir.
Séjour de 1 nuit en septembre 2018

10/10 – Excellent

Stephen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent find, near the center of the city between two train stations. Friendly and professional staff, and very basic but well-kept accommodations.
Séjour de 1 nuit en avril 2024
Emily a répondu le 20 avr. 2024
Dear Stephen, Thank you for taking the time to leave a review, it is very appreciated. I am so glad you enjoyed your stay and we hope to welcome you back soon!

10/10 – Excellent

Metal

Points forts : Propreté, commodités et état et installations de l’hébergement.
Was very nice and peaceful
Séjour de 1 nuit en mars 2024
Emily a répondu le 30 mars 2024
Dear Keith, Thank you for your lovely review. I am glad you enjoyed your stay and we hope to welcome you back soon. Kind regardsEmily & Team

10/10 – Excellent

Hermogenes

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice and polite staff. Very helpful too
Séjour de 2 nuits en février 2024
The Bendene Townhouse a répondu le 25 févr. 2024
Dear Hermogenes Thank you for your glowing review. We are so glad you enjoyed your stay with us and found our wonderful team to be polite and helpful. We hope to see you again soon.Kind RegardsBendene Team

10/10 – Excellent

Patrick

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely room, cozy without feeling small
Very friendly and welcoming, and looked after my luggage between check-out and my journey home. Currently doing some re-painting in the halls and stairs so there were mats out and signs warning of the wet paint but otherwise couldn’t be happier
Séjour de 1 nuit en février 2024
The Bendene Townhouse a répondu le 17 févr. 2024
Hi PatrickThank you for this lovely review. We are so glad you enjoyed your stay with us and I will pass on your compliments to our wonderful team. We hope to welcome you back soon.Kindest RegardsBendene Team

10/10 – Excellent

Katherine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All the staff here are a pleasure and are very polite and enthusiastic and willing to help and that is something I would gladly rave about! It is also very female friendly, in reference to experience and the area, as it's in close proximity to public transport access and other amenities. It is very well cleaned and maintained and I guarantee that you'll have a wonderful stay.
Séjour de 3 nuits en février 2024
Emily a répondu le 16 févr. 2024
Dear Katherine, Thank you so much for your glowing review! We really appreciate it. I am so glad you always enjoy your stay and we can't wait to welcome you back soon. Warm regardsEmily & Team

10/10 – Excellent

DAVID

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Excellent as always
Séjour de 2 nuits en janvier 2024
The Bendene Townhouse a répondu le 31 janv. 2024
Hi DavidThank you for your lovely review, we are glad you always enjoy your stay with us and hope to welcome you back in the near future.Kindest RegardsBendene Team

10/10 – Excellent

Katherine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was amazing! Will definitely come again :)
Séjour de 3 nuits en janvier 2024
Emily a répondu le 19 janv. 2024
Dear Katherine, Thank you for taking the time to leave a review. It is very appreciated. I am so glad you enjoyed your stay and we look forward to welcoming you back again soon. Kind regardsEmilyTown House Manager

8/10 – Bien

Gary

Points forts : Propreté, service et personnel
Convenient and quiet location.
Séjour de 2 nuits en décembre 2023
The Bendene Townhouse a répondu le 11 déc. 2023
Thank you for your review, I'm you had a pleasant time at the Bendene and hope you will be a returning guest.

6/10 – Acceptable

sophie

Séjour de 1 nuit en décembre 2023
The Bendene Townhouse a répondu le 5 déc. 2023
Thank you for taking the time to leave a review. I hope you had a nice stay, I can see you only left a 6 out of 10. We would really appreciate some more details on this feedback, if you could please send us email so we know where can improve.

10/10 – Excellent

YUYA

Séjour de 1 nuit en août 2023
Emily a répondu le 22 déc. 2023
Dear Yuya, Thank you for leaving a 5/5 rating, we do appreciate it. We hope to welcome you back soon. Emily & Team

10/10 – Excellent

Anthny

Séjour de 3 nuits en novembre 2023
The Bendene Townhouse a répondu le 19 déc. 2023
Thank you for your generous 5 out of 5 rating! Have a merry Christmas and hope to see you in the new year.

10/10 – Excellent

Kate

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely friendly staff, very welcoming
Séjour de 1 nuit en novembre 2023
The Bendene Team a répondu le 24 nov. 2023
Thank you for your kind review, we will pass on your positive feedback and hope to welcome you again soon!

10/10 – Excellent

Jade

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastic stay.
Arriving around 6pm, I was met with a smile, and a very friendly greeting. It felt like I was visiting a friend. As I was only staying for one night, I got a free upgrade, to a lovely king room. French doors led to a spacious and neat terrace. Oh, the happiness on finding a room with excellent ventilation, rather than a window which opens only an inch! In the morning, I left, knowing that Bendene is the only place I will stay when next I visit Exeter.
Séjour de 1 nuit en novembre 2023
The Bendene Team a répondu le 19 nov. 2023
Hi JadeThank you so much for your lovely view. We are so glad you enjoyed your stay and your wonderful room. We look forward to hosting you again on your return to Exeter.Kind RegardsBendene Team

8/10 – Bien

Kyle

Séjour de 2 nuits en novembre 2023
The Bendene Team a répondu le 13 nov. 2023
Thank you for rating us so highly, we appreciate the positive feedback. I do hope you be returning again soon!

6/10 – Acceptable

Demi

Points forts : Service et personnel
Could accommodate for people’s vehicles. Had to pay each day like £8 to park 20 minutes away from the hotel !
Séjour de 2 nuits en octobre 2023
The Bendene Team a répondu le 27 oct. 2023
Hi Demi Thank you for your rating! I'm sorry to hear you had trouble with car parking. Due to our location we are unable to accommodate our own car parking facilities. There is a car park two minuets up the road from which can used during and overnight. Our friendly team would of been more than happy to advise you on where to park before or during your stay. I do hope you had a pleasant experience despite this downfall.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté
一個月的入住感受
酒店位置佳,近市中心,員工友善,但暖氣是中央控制的,有時沒有開,房間便會很凍,花灑的水温也不足,只是暖暖的,不是熱水浴。可能夏天住較佳。
Séjour de 27 nuits en septembre 2023
The Bendene Team a répondu le 20 oct. 2023
Thank you for taking the time to leave a review. Its very nice to hear such lovely feedback on our staff. I appreciate you raising concern on the hot water and will look into this, please always feel like you can speak to the staff at the time so we can resolve this during your stay. We are always wanting to give a home away from home experience and are always happy to help our guests. We do hope you come back and have an even better experience in the future.

10/10 – Excellent

Chris

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Bendene Townhouse was a great accommodation for my time in Exeter. I wasbeven upgraded to the penthouse room which had lovely views of the nearby church and college. The facilities were also great and staff were nice and welcoming. Highly recommended!
Séjour de 1 nuit en octobre 2023
The Bendene Team a répondu le 18 oct. 2023
Hi Chris, thank you for your kind review, we are very happy to hear you had such a great time with us. It always great to hear positive feedback especially in regards to our brilliant staff. We are so glad you would recommended our Townhouse and hope you will stay with us again soon!

8/10 – Bien

Angeline

Séjour de 7 nuits en septembre 2023
The Bendene Team a répondu le 4 nov. 2023
Thank you very much for the great feedback. It is truly appreciated.

10/10 – Excellent

Abdul

Séjour de 2 nuits en septembre 2023
The Bendene Team a répondu le 18 oct. 2023
Thank you for rating us so highly. I'm glad you had a pleasant stay and hope you will be a returning guest soon!

6/10 – Acceptable

Peter

Séjour de 2 nuits en septembre 2023
The Bendene Team a répondu le 22 sept. 2023
Dear Peter,Thank you very much for taking some of your own time to leave us a review.We hope you enjoyed your stay with us.Kind Regards,

10/10 – Excellent

Simon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Awesome
Séjour de 1 nuit en septembre 2023
The Bendene Team a répondu le 22 sept. 2023
Dear Simon,Thank you very much for your feedback. We are very pleased you found your stay awesome.We look forward to host you once again in a near future.Kind Regards,

10/10 – Excellent

Nicky

Séjour de 1 nuit en septembre 2023
Emily a répondu le 12 sept. 2023
Dear Nicky, Thank you very much for taking the time to leave a review, as a small business it is very appreciated. We ae so glad you enjoyed your stay and hope to welcome you back soon. Kind regardsEmilyTown House Manager

4/10 – Médiocre

Rebecca

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Great location& staff, shame about the hot room
Unfortunately it appeared that the carpet on the room had not been hoovered, there was empty food wrappers under the double bed from previous occupants. The shower was blocked and the toilet seat was not attached properly on one side. The shower was fixed very quickly when mentioned but the toilet seat was not. The room was very very stuffy, because there was only a patio door for fresh air, obviously this couldn’t safely be left open through the night and so it got uncomfortably hot with 4 people in a small room during a very hot weekend in September. The blinds for the door did not block out much light so we were woken at sun rise. We did buy some black plastic bags and stick them to the patio doors to reduce the light as after all this was a holiday so wanted to try and sleep in a little past 6am. The bathroom fan pulled in a smoky smell which was quite unpleasant as well. The smell went when we turned off the fan. The beds were clean and tiny however very firm mattresses. Staff were very friendly and location was very central.
Séjour de 3 nuits en septembre 2023
Emily a répondu le 9 sept. 2023
Dear Rebecca, Thank you for taking the time to leave a review, your feedback is always appreciated to help us improve. I have emailed you directly about your stay. Kind regardsEmilyTown House Manager

10/10 – Excellent

John

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
The Bendene Team a répondu le 30 oct. 2023
Thank you for rating us so highly! We are so glad you had a 10 out of 10 experience . We hope you stay again soon, many thanks.

8/10 – Bien

Gary

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great value and close to the centre of town. Ongoing refurbishment is good to see as its needed a little. Some areas look a bit tired and the shared bathroom needs a freshen up. Staff are fantastic - friendly, helpful and efficient. Overall - very recommended.
Séjour de 1 nuit en juillet 2023
Emily a répondu le 26 août 2023
Hi GaryThank you for your lovely. We are glad you liked the friendliness of our staff, we do pride ourself on great service. Yes we are currently undergoing renovations so we hope to see you again when we are even better.Kind RegardsReception Team

8/10 – Bien

Elena

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location but noisy in the morning (scaffolding).
Séjour de 1 nuit en août 2023
Emily a répondu le 26 août 2023
Dear Elena, Thank you for taking the time to leave us a review, it is always appreciated. I am so glad you liked our location, we are in the best place for the city centre. I apologise for any noise disturbance you experienced, we have had some maintenance work completed hence the scaffolding, but now that it is all down we would love to welcome you back again. Kind regardsEmilyTown House Manager

10/10 – Excellent

Austin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really friendly staff. Clean and functional room.
Séjour de 1 nuit en août 2023
Emily a répondu le 22 août 2023
Dear Austin, Thank you for taking the time to leave us a lovely review! I am so glad you found our staff friendly and the room was suitable for you. I hope to welcome you back in the future. Kind regardsEmilyTown House Manager

8/10 – Bien

Dylan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2023
Emily a répondu le 22 août 2023
Dear Dylan, Thank you for taking the time to leave a review. I am glad ypu enjoyed your stay, please do let us know if you have any feedback as it does help us improve. I hope to welcome you back soon. Kind regardsEmilyTown House Manager

6/10 – Acceptable

Susan

Séjour de 2 nuits en juillet 2023
Emily a répondu le 22 août 2023
Dear Susan, Thank you for your review. If you have any comments or feedback for us, please let us know as we do like to take it on board to help us improve. We hope to welcome you back soon.Kind regardsEmilyTown House Manager

8/10 – Bien

Janos

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Very good stay
Excellent location and extremely friendly and helpful staff. Although the bed was not the most comfortable and the headboard was lose but it was still ok for the period I stayed there. Overall, I would recommend the Bendene Townhouse for its location, cleanliness and friendliness!
Séjour de 6 nuits en juillet 2023
Emily a répondu le 27 juill. 2023
Thank you for taking the time to leave us a lovely review! Rest assured we are improving a lot of our rooms which includes upgrading some of the beds. We hope to welcome you back in the future. Kind regardsEmily Town House Manager

10/10 – Excellent

Kim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Felt like a home away from home. It is well located in Exeter which made it easy to walk around and see the sights but quiet in evening. The room was lovely with a nice view.
Emily a répondu le 8 juill. 2023
Thank you for taking the time to leave us a lovely review. We are so glad you enjoyed your stay and hope to welcome you back soon.

10/10 – Excellent

Nadia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2023
Emily a répondu le 8 juill. 2023
Thank you for taking the time to leave us a lovely review. We hope to welcome you back soon.

8/10 – Bien

Sarah

Séjour de 1 nuit en avril 2023

10/10 – Excellent

Mike

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely room, well sutuated
Location was excellent. 5 mins walk to high street. Room was clean and plenty big enough for 2 adults and 2 children 5 and 4. Walk in shower was lovely. Door out to the courtyard for views of cathedral etc
Séjour de 1 nuit en avril 2023

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel, confort de la chambre
設備有點舊,性價比高,地點方便,唯沒有停車場,沒有升降機。
Séjour de 1 nuit en avril 2023

10/10 – Excellent

Anoushka

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent B&B close to the city cente. Staff were really friendly and welcoming and room was spotless.
Séjour de 1 nuit en décembre 2022

6/10 – Acceptable

Mark

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
My wife and I stayed for just one night for a shopping trip. The house is close the city centre, easy walking distance. Public car park just 1 min walk. The staff were extremely welcoming and the room was clean and tidy. The breakfast was great. The rooms were basic but nicely furnished. There was a note to stay work was underway to refurbish which the bathrooms were in need of, a bit outdated, but clean and functional. There was also a note to explain the house is old and therefore not soundproofed which was evident at night as you could hear people walking up the stairs, right outside the room, and people talking and moving around in their rooms
Séjour de 1 nuit en novembre 2022
Reception a répondu le 28 nov. 2022
Hello Mark, Thanks for having taken the time to post a review. We are very pleased to hear that you enjoyed your stay overall, including your room, breakfast and our lovely location. I shall pass your compliments to all concerned, including the chef. :-) We are sorry to hear that you found it a little noisy, but should you decide to stay with us again, please contact us in advance and we shall do our absolute best to find you a lovely, quiet room. All best wishes, Sophie Reception

10/10 – Excellent

Michaela

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great little guest house in the city centre
Very welcoming front of house and chef. Amazing hot breakfast served at your preferred time. The street is a little noisy with students on their nights out but the guest house is clean and comfortable, with comfy pillows. Very good value for money and I would definitely stay again.
Séjour de 2 nuits en octobre 2022
Receptionist at Bendene Townhouse. a répondu le 29 oct. 2022
Hello Michaela, Thanks so much for your kind words and glorious review! We are delighted to hear that you enjoyed your stay and I shall pass your compliments to all concerned, not least the chef. :-) We hope that you had a lovely time in Exeter and it would be delightful to see you again next time you visit. All best wishes, Sophie Reception

10/10 – Excellent

Nwakaego

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2022
Receptionist at Bendene Townhouse. a répondu le 6 oct. 2022
Thank you for your lovely rating!

8/10 – Bien

Stuart

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great central location and clean and comfortable.
Great little B&B for a short stay. Close to the train station and other amenities. Room was comfortable, breakfast was excellent. Be warned, however, that the stairs are steep and narrow. Quite a challenge with heavy luggage!
Séjour de 2 nuits en septembre 2022
Receptionist at Bendene Townhouse. a répondu le 21 sept. 2022
Hello Stuart, Thanks so much for your lovely review. We are delighted to hear that you enjoyed your stay, including your room, breakfast and our lovely location. I shall pass your compliments to all concerned, not least the chef. Indeed, we do have quite a few stairs, but if you would like to stay with us again, please contact us in advance and we shall do our absolute best to find you a lovely room on a lower floor. :-)All best wishes, Sophie Reception

10/10 – Excellent

Gladies

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We stayed in Bendene for a night and I must stay that it was lovely. The room was pretty and clean. They have this free coffee and tea and some marmalade, honey and oatmeal biscuit which is very delicious. Staff are friendly and the location of hotel is good enough to roam around the city centre. Overall we loved it there.
Séjour de 1 nuit en septembre 2022
Receptionist at Bendene Townhouse. a répondu le 20 sept. 2022
Hello Gladies, Thanks so much for your kind words and glorious review! We are delighted to hear that you enjoyed your stay - including your room and our lovely location - and I shall pass your compliments to all concerned. :-) We hope that you had a lovely time in Exeter and it would be delightful to see you again next time you visit. All best wishes, Sophie Reception

8/10 – Bien

DAVID

Voyage en famille
Points forts : Service et personnel
Basic stay
It was a basic room a little tired, and our bed was not what you would call comfortable The bathroom was shared, but was a couple of flights of stairs down, which is a fair way for a morning shower. Breakfast was fresh and tasty.
Séjour de 1 nuit en septembre 2022
Receptionist at Bendene Townhouse. a répondu le 12 sept. 2022
Hello David, Many thanks for having taken the time to post a review. We are delighted to hear that you enjoyed your overall stay, including your breakfast. I shall pass your compliments to the chef. :-) We are sorry to hear that your bed was not comfortable and that the shared bathroom was a little further away from your room than you would have liked. Should you decide to stay with us again, please contact us in advance and we shall do our absolute best to find you either a lovely ensuite room or one closer to the shared bathroom. All best wishes, Sophie Reception

10/10 – Excellent

Jan

Séjour de 4 nuits en septembre 2022
Receptionist at Bendene Townhouse. a répondu le 10 sept. 2022
Hello Jan, thank you for taking the time to leave a review. We are glad to know you found your stay positive and hope to see you again in the future!

4/10 – Médiocre

Mark

Voyage en groupe
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en août 2022
Receptionist at Bendene Townhouse. a répondu le 10 sept. 2022
Hello Mark, thank you for taking the time to leave a review. We are sorry to see that your stay was not positive and would have loved to know your feedback so we know where to improve for the future. All best wishes.

8/10 – Bien

Nicoleta

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The place was very clean, the staff very friendly and a very good breakfast!
Séjour de 1 nuit en août 2022
Receptionist at Bendene Townhouse. a répondu le 10 sept. 2022
Hello Nicoleta, thank you for your lovely review! We are very glad to hear that you enjoyed your stay with us and I shall pass your compliments on to all those concerned. We hope to see you again in the future at the Bendene Townhouse!

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Stopped off for an overnight stay passing through. Location is good, with free overnight parking in a close by car park (6pm -8am) Staff were very helpful upon check in. Room was clean and tidy, with the only exception being it appeared the shower drain had not been cleaned for quite some time, and water did not flow freely down it. Shower running for 2 mins caused the shower tray to fill up. I removed it upon leaving to give a ‘heads up’ it needed doing!
Séjour de 1 nuit en août 2022
Receptionist at Bendene Townhouse. a répondu le 18 août 2022
Thank you for taking the time to leave a review! We are glad to hear that you enjoyed your stay with us and I shall pass you compliments on to all those concerned. I apologise that the shower was not up to standard and can only hope this did not affect your stay too greatly.