I tried to check in on the date i sellected however, the hotel had my date of stay wrong, wether itbwas expiedia or the hotel. So, i had to pay $340.00 for a room i never stayed in. The hotel host had no simply for mty situation and woukd not help me.
I came to your hotel because i needed to get away for a day or so. My wife of 59 years just died of brain cancer..she was my life. Im also a 78 year old disabled wounded warrior from the war highly decorated. I wanted to stay at Eugene's best however, i was wrong.
There was no compasion for me there, no carring. Now im out 340.00 and i had to drive 200 miles back to where i started. I live in Roseburg Oregon but drove from Medford where i was staying.
I just wanted a nice place to stay for a couple of days and enjoy some good food in a quiet environment.
Im very disapointed in your staff there they could have helped me but didnt and were not concerned at all.
Im hoping i will get a responce from you. If not i will just take it as a loss.
Sincerely,
Donald A. Yoder, Sgt. USMC Ret. Wounded Warrior
2375 Circle Drive
Roseburg, Oregon 97471
