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Shutters Hotel – Avis

3.5 out of 5
Shutters Hotel
3650 Idaho St, Elko, NV

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 630 avis sur 1011." "
Note de 8 – Bien, d’après 233 avis sur 1011." "
Note de 6 – Acceptable, d’après 84 avis sur 1011." "
Note de 4 – Médiocre, d’après 45 avis sur 1011." "
Note de 2 – Terrible, d’après 19 avis sur 1011." "

9,0/10

Propreté

9,2/10

Service et personnel

8,6/10

Commodités

8,8/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Alexis

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hôtel rénové, mais certains équipements sont vieux. Piscine pas très propre. Bon déjeuner inclus et employé très serviables!
Séjour de 1 nuit en juillet 2023
Callie Tregidga a répondu le 26 juill. 2023
Hi Alexis, Thank you for your recent stay with us.

10/10 – Excellent

Cesar

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved it so comfy and staff so helpful.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Roger, Roseville

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Excellent
Séjour de 1 nuit en mai 2024

8/10 – Bien

Dustin, Winnemucca

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The only issue, that was not really an issue, was the breakfast was on par with most hotel chains.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Tessa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel is clean and easy to find. The staff is friendly. The bed needs to be replaced.
Séjour de 1 nuit en mai 2024

8/10 – Bien

barbara

Points forts : Commodités
Wonderful bed! I didn’t want to get out of it!
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Matthew

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a great stay at the Shutters hotel. Would stay again.
Séjour de 1 nuit en mai 2024
Christa K a répondu le 14 mai 2024
Thank you for leaving us with some feedback on your recent stay. We're so glad you had a good visit, and we look forward to to seeing you on your next road trip. Best wishes!

10/10 – Excellent

Wendell L

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Like new!
Séjour de 1 nuit en mai 2024
Christa K a répondu le 14 mai 2024
Hi Wendell, I'm so happy to hear you enjoyed our newly remodeled rooms. We love hearing feedback from our guests, and would love to have you back the next time you're in Elko. Thank you! :)

10/10 – Excellent

Kary

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
First time staying and I’d go back.
Séjour de 1 nuit en mai 2024
Christa K a répondu le 14 mai 2024
Hi Kary, we appreciate your great review of our property. It's wonderful to hear you enjoyed your visit, and we look forward to seeing you on your next vacation through Nevada. Safe travels!

10/10 – Excellent

Carrie, shelburne falls

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great place
Séjour de 1 nuit en mai 2024
Callie Tregidga a répondu le 9 mai 2024
Hi Carrie, Thank you for the great review and recent stay with us.

8/10 – Bien

Brayden

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was ok
Séjour de 1 nuit en mai 2024
Callie Tregidga a répondu le 9 mai 2024
Hi Brayden, Thank you for your recent stay with us. If there is anything I can do to make your future stay better please let me know.

10/10 – Excellent

Jonathan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was nice and clean. The hotel felt new and fresh. My only complaint would be that housekeeping pounded on our door early in the morning. I realize they want to get a head start, but that was unpleasant. Perhaps if we had a "Do not Disturb" placard to hang on our door, that would not have happened.
Séjour de 1 nuit en mai 2024
Callie Tregidga a répondu le 9 mai 2024
Hi Jonathan, Thank you for the great review and recent stay with us. I will communicate with the room attendants and we are truly sorry about the inconvenice.

10/10 – Excellent

Dani

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great. We would definitely stay here again on our way through town.
Séjour de 1 nuit en mai 2024
Callie Tregidga a répondu le 9 mai 2024
Hi Dani, We are so pleased to hear you had a great experiance, and thank you for the great review.

10/10 – Excellent

David

Points forts : État et installations de l’hébergement
Quiet, clean and comfortable.
Séjour de 1 nuit en mai 2024
Callie Tregidga a répondu le 9 mai 2024
Hi David, Thank you for your recent stay and great review.

10/10 – Excellent

BILL

Séjour de 1 nuit en mai 2024

10/10 – Excellent

Maria

Séjour de 1 nuit en mars 2024

10/10 – Excellent

Lynda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Callie Tregidga a répondu le 9 mai 2024
Hi Lynda, Thank you for the great review and recent stay with us.

8/10 – Bien

Lilian

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel for our overnight in Elko. Comfortable beds and a very clean room, beautiful lobby, pretty good breakfast. There were some hot options and also a bar with cereal, bagels, juice. Coffee was decent. Nice view overlooking the town.
Séjour de 1 nuit en avril 2024
Callie Tregidga a répondu le 9 mai 2024
Hi Lilian, We are so pleased to hear that you had a great stay with us and hope to see you again soon.

6/10 – Acceptable

Kristen

Points forts : Propreté, service et personnel
it was okay. room was good. bed was comfy. Very loud , thin walls
Séjour de 1 nuit en avril 2024
Callie Tregidga a répondu le 9 mai 2024
Hi Kristen, Thank you for your feedback and recent stay. If there is anything we can do for your future stay please let me know.

8/10 – Bien

Melodie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very nice and helpful. The locations was very helpful and the breakfast was yummy.
Séjour de 1 nuit en avril 2024
Christa K a répondu le 13 mai 2024
Thanks you so much for leaving us with a great review! I'm very happy you enjoyed your breakfast, as we do make everything fresh here in the morning. I will make sure to pass this on to our amazing staff as well. We absolutely look forward to having you again the next time you're in Elko. Best wishes! :)

8/10 – Bien

Rosa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Callie Tregidga a répondu le 9 mai 2024
Hi Rosa, Thank you for staying with us at Shutters hotel. We hope to see you again.

2/10 – Terrible

GEORGE

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Well we arrived late and got a room.. once we got our things in the room and got the baby settled, immediately had someone throwing stuff at the window. Went to the front desk they checked it out and came back with nothing. Turned the ac on and set it to temp and went to take a shower bang the window again. Mind you third floor center of the hotel we have no idea what’s going on speak to front desk again nothing. Finally just decide to go to bed. Ac so loud it woke me up multiple times a night asked for a different room was told nothing avail. Went back to bed woken up again by the ac. We arrived at 11:15 and left at 8 I got three hrs of sleep
Séjour de 1 nuit en avril 2024
Callie Tregidga a répondu le 26 avr. 2024
HI George, We are sorry to hear about your recent stay with us. If there is anything we can do to make your future stay better please us know.

10/10 – Excellent

Colleen

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Just a stop over , everything was clean and comfortable!
Séjour de 1 nuit en avril 2024
Callie Tregidga a répondu le 26 avr. 2024
Hi Colleen, Thank you for the great review and recent stay with us.

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
very nice hotel with lots of nice amenities
Séjour de 1 nuit en avril 2024
Christa K a répondu le 25 avr. 2024
Thank you so much for the kind words about our hotel and amenities. I hope you got to enjoy the 24/7 pool and hot tub, as those are definitely my favorite of the amenities. We appreciate your business and would love to have you back the next time you're in the area. Best wishes! :)

8/10 – Bien

sandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Only thing was there was a machine sound all night and I really didn't get any sleep. The food was good at the restaurant we had the chicken sandwich excellent!
Séjour de 4 nuits en avril 2024
Christa K a répondu le 21 avr. 2024
Thank you for letting us know about your stay! I'm glad you got to try our restaurant the pesto chicken sandwich is one of my favorites as well. We would love to have you back in a different room the next time you're in Elko. Best wishes!

8/10 – Bien

Lynnette

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
The room was comfortable and clean. The gal who called to verify our reservations and the gal who checked us in were both welcoming and friendly. What we didnt like was in the morning we went to have a free breakfast with the vouchers they gave us and the cook was nowhere to be found. We werent sure we were in the right area or what to do, so i went to the front desk to ask. The gentleman at the front desk was nice and said the cook was in the restroom and should be out soon. We went back to wait for him and after probably a total of 15 minutes of waiting, we gave up. The gentleman at the front apologized and said he could get someone else to step in and cook something for us, but we declined as by then we were done waiting. It would have been nice to have had a free breakfast to help with our budget, but we didn't have time to wait. It was awkward waiting that long for someone who was in the bathroom to then come and cook food for us. Everything was pretty good until the morning we left and that is the reason I knocked off a star.
Séjour de 1 nuit en avril 2024
Christa K a répondu le 21 avr. 2024
Thank you so much for letting us know about your stay!. I'm happy to hear you enjoyed the hotel room. I will also make sure to pass your comments on the restaurant on to the manager, as your insight helps us to improve in the future. I wish you safe travels, and look forward to seeing you the next time you're in Elko. Best wishes!

2/10 – Terrible

Susan

Séjour de 1 nuit en avril 2024
Christa K a répondu le 21 avr. 2024
Hi Susan, I appreciate you taking the time to leave us a review. I'm so sorry you didn't enjoy your stay, and I would love to speak with you to get some insight on where we could improve. Thank you, and I look forward to hearing back from you. Best wishes!

10/10 – Excellent

Patrick

Points forts : Service et personnel
Séjour de 1 nuit en avril 2024
Christa K a répondu le 21 avr. 2024
Thanks so much for the review! We appreciate when people take the time to tell us how we are doing. Hope to see you again soon!

6/10 – Acceptable

DeLayne, Yuma

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
The add on Expedia said bar and restaurant which was why I chose that place to stay. We had a long day of travel I wanted a place to have a drink relax and have something to eat. It did not say the restaurant and bar were closed on weekends. The breakfast in the morning had little choice and was all cold I couldn’t eat it.
Séjour de 1 nuit en mars 2024
Callie Tregidga a répondu le 1 avr. 2024
Hi Delayne, We are truly sorry to hear this and will be updating the website right away. If there is anything I can do to make your future stay better please let me know.

8/10 – Bien

Stephanie, Kuna

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The bed was incredibly uncomfortable… everything else was very good!
Séjour de 2 nuits en mars 2024
Callie Tregidga a répondu le 1 avr. 2024
Hi Stephanie, Thank you for the feedback and recent stay with us. If there is anything I can do to make your future stay better please let me know.

10/10 – Excellent

Bisirat

Séjour de 1 nuit en février 2024
Callie Tregidga a répondu le 1 avr. 2024
Hi Bisirat, Thank you for the great review and recent stay with us.

8/10 – Bien

Cheryl S

Voyage de couple
Points forts : État et installations de l’hébergement
Check in took awhile and it said my card was declined so we used my bf card which also was declined. We then both logged into our banks to see that it did take the money out of both our banks and it was their system messing up. It was nice they allowed us to check in early though. I was using the stairs and was not able to get out because the latch wasn’t working and thankfully a guy was trying to get in at the same time, he ended up body slamming the door to get it opened. I went to the front desk and comp about it being a fire hazard and it was immediately fixed. The front desk staff along with the staff in the kitchen were amazing!! I however had a problem with house keeping. My bf and I went to leave for a few hours and housekeeping was literally in front of our door. I asked the house keeper nicely for towels to have our trash taken out and toilet paper. I thought this was reasonable since we did stay several nights and needed our stuff taken care of. She assured me she would get it done right away. However once we returned and found we had no fresh towels the dirty ones were still in a pile and the trash was still full I went down once again to talk to the front desk and they had it taken care of right away. With all that said our stay was still nice. There was a pool my daughter enjoy, breakfast simple but yummy, the restaurant was good and the rooms were cleaned when arriving. We will stay there again on one of our trips.
Séjour de 4 nuits en mars 2024
Callie Tregidga a répondu le 1 avr. 2024
Hi Cheryl, We are truly sorry to hear about the inconveinces and I will be communicating with housekeeping staff. I am very happy you were pleased with front desk and restaurant. We hope to see you again soon.

4/10 – Médiocre

Andrea

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : Propreté
Our room smelled strongly of fried chicken which we discovered was from fried chicken bits inside the room heater. There were instructions on the toilet about removing a rubber band from the flusher. Overall it seems like it has recently had a superficial facelift, but cleanliness and maintenance are lacking. Would not stay here again.
Séjour de 1 nuit en mars 2024
Callie Tregidga a répondu le 1 avr. 2024
Hi Andrea, I am truly sorry to hear about the inconveince. I will communicate this with the maintenance and houskeeping staff. If there is anything I can do to make your future stay better please let me know/

10/10 – Excellent

Robert

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fabulous 24 hours, hot tub and weight room the best
Séjour de 1 nuit en mars 2024
Callie Tregidga a répondu le 1 avr. 2024
Hi Robert, We are so happy to hear that your recent stay was great. Thank you for staying with us!!!

10/10 – Excellent

Bryan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful entry with a grand greatroom at the front desk!
Séjour de 1 nuit en mars 2024
Callie Tregidga a répondu le 1 avr. 2024
Hi Bryan, Thank you for the great review and recent feedback. We hope to see you back soon.

10/10 – Excellent

Mark

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place
Séjour de 1 nuit en mars 2024
Callie Tregidga a répondu le 1 avr. 2024
Hi Mark, Thank you for the great review and recent stay with us. We hope to see you again soon.

10/10 – Excellent

Alecia

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Greqt place to stay. Clean, friendly great areas to work in. Easy access. Very clean and nice.
Séjour de 1 nuit en mars 2024
Callie Tregidga a répondu le 26 mars 2024
Hi Alecia, Thank you for the great review and recent stay with us.

8/10 – Bien

Inge Kaare

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good location Negative: no bathrobe
Séjour de 1 nuit en mars 2024
Christa K a répondu le 25 mars 2024
Thanks so much for the review! We appreciate when people take the time to tell us how we are doing. Hope to see you again soon!

10/10 – Excellent

Colleen

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved it!
Séjour de 1 nuit en mars 2024
Christa K a répondu le 25 mars 2024
Thank you for the great review! We are delighted you enjoyed your time with us and hope you choose us again on your next road trip. Best wishes!

8/10 – Bien

Nevada Legal

Voyage d’affaires
Points forts : Service et personnel
It was fine.
Séjour de 1 nuit en mars 2024
Callie Tregidga a répondu le 20 mars 2024
Greetings, Thank you for your recent stay and feedback. If there is anything I can do to make your future stay better please let me know.

10/10 – Excellent

Rhiannon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I’ve stayed here twice now and staff are amazing and the property, as well as rooms are well kept
Séjour de 2 nuits en mars 2024
Callie Tregidga a répondu le 20 mars 2024
HI Rhiannon, This is absolutely so great to hear and we are very pleased to hear you were happy with both stays.

10/10 – Excellent

Rocio

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
good customer service, very comfortable bed and very clean
Séjour de 1 nuit en mars 2024
Callie Tregidga a répondu le 20 mars 2024
Hi Rocio, Thank you for your great review and positive feedback.

10/10 – Excellent

Jololene

Very pleased with hotel and stay.
Séjour de 1 nuit en mars 2024
Callie Tregidga a répondu le 20 mars 2024
Hi Jolene, Thank you for the great review and recent stay with us.

6/10 – Acceptable

Irene

Points forts : Service et personnel, état et installations de l’hébergement
It was okay. The shower heads need to be upgraded. I dont know if it's because there were a lot of families with young kids, but the breakfast was just okay, no milk for cereal, no hot water out for tea. But hot water was brought out for me immediately, the front desk clerk (young lady, blue streaks in hair) was awesome and extremely helpful.
Séjour de 2 nuits en mars 2024
Christa K a répondu le 21 mars 2024
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. I will make sure these comments get passed on to the appropriate management, as we are always looking for ways to improve. We appreciate your time and business and would love to have you back the next time you're in Elko!

10/10 – Excellent

Jasmine

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was friendly and great! Hotel was overall really nice and clean.
Séjour de 1 nuit en mars 2024
Callie Tregidga a répondu le 20 mars 2024
Hi Jasmine, Thank you for the great review and positive feedback.

8/10 – Bien

Paul C

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property has been refurbished so it has the new feeling. The rooms were spacious and bed very comfortable. The desk chair was better than most. The living room type chair was not usable. It was stiff padded and had a low back. Other wise the room was a fair value for what you got.
Séjour de 1 nuit en mars 2024
Callie Tregidga a répondu le 20 mars 2024
Hi Paul, Thank you so much for all the positive feedback. We also appreciate your recent stay with us.

10/10 – Excellent

Jalisa

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had friends from out of town stay here breakfast was wonderful facility was clean
Séjour de 4 nuits en mars 2024
Callie Tregidga a répondu le 20 mars 2024
Hi Jalisa, Thank you for the great review and I am so happy to hear you were pleased with breakfast.

10/10 – Excellent

Maria

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en février 2024
Callie Tregidga a répondu le 6 mars 2024
Hi Maria, Thank you for the great review and recent stay with us.

10/10 – Excellent

Neil

Points forts : Propreté, service et personnel
Séjour de 1 nuit en février 2024
Callie Tregidga a répondu le 6 mars 2024
Hi Neil, Thank you for the great review and recent stay with us.

10/10 – Excellent

Octavio

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Callie Tregidga a répondu le 6 mars 2024
Hi Octavio, Thank you for your recent stay and positive review.