Title: Hotel Posada del Hidalgo by Balderrama Hotel Collection - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=182173&destination=El+Fuerte%2C+Sinaloa%2C+Mexico&selected=2173594&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Posada del Hidalgo by Balderrama Hotel Collection Discover your own tranquil oasis along the river’s edge. Rejuvenate your senses with refreshing cocktails and relaxing spa treatments. ## Photo gallery for Hotel Posada del Hidalgo by Balderrama Hotel Collection ![Courtyard - Hotel Posada del Hidalgo by Balderrama Hotel Collection (El Fuerte)](https://images.trvl-media.com/lodging/3000000/2180000/2173600/2173594/87533ec2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Fountain - Hotel Posada del Hidalgo by Balderrama Hotel Collection (El Fuerte)](https://images.trvl-media.com/lodging/3000000/2180000/2173600/2173594/c99141d2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Hotel Posada del Hidalgo by Balderrama Hotel Collection (El Fuerte)](https://images.trvl-media.com/lodging/3000000/2180000/2173600/2173594/a308c8f0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Hotel Posada del Hidalgo by Balderrama Hotel Collection (El Fuerte)](https://images.trvl-media.com/lodging/3000000/2180000/2173600/2173594/5248b339.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, open 6:00 AM to 7:30 PM, pool umbrellas, sun loungers - Hotel Posada del Hidalgo by Balderrama Hotel Collection (El Fuerte)](https://images.trvl-media.com/lodging/3000000/2180000/2173600/2173594/a3ccc1f9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to Hotel Posada del Hidalgo by Balderrama Hotel Collection, where river views and luxurious amenities come together. Unwind with a hot stone massage or facial at the spa, enjoy cocktails at the swim-up bar or poolside bar, explore designer stores on site, stroll through the garden, relax in a lounge chair by the outdoor pool with lazy river and coworking spaces are available for productivity. ## Reviews 9.0 Wonderful ## Popular amenities - Spa - Pet friendly - Parking included - Free WiFi - Restaurant ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=2173594&PinnedHotelID=2173594&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=2173594&PinnedHotelID=2173594&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=2173594&PinnedHotelID=2173594&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=2173594&PinnedHotelID=2173594&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=2173594&PinnedHotelID=2173594&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=2173594&PinnedHotelID=2173594&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=2173594&PinnedHotelID=2173594&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=2173594&PinnedHotelID=2173594&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds Courtyard view Showing 3 of 3 rooms ### View all photos for Standard Double Room ![Standard Double Room](https://images.trvl-media.com/lodging/3000000/2180000/2173600/2173594/6859733e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 10.0 Exceptional 3 reviews - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Double Room ![View from room](https://images.trvl-media.com/lodging/3000000/2180000/2173600/2173594/b6aef5fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.4 Very good 5 reviews - 161 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Double Room Superior ![Premium bedding, down comforters, bed sheets](https://images.trvl-media.com/lodging/3000000/2180000/2173600/2173594/181a94b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Superior 8.0 Very good 1 review - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FEl-Fuerte-Hotels-Posada-Del-Hidalgo-Hotel.h2173594.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FEl-Fuerte-Hotels-Posada-Del-Hidalgo-Hotel.h2173594.Hotel-Information) ## About the area Located in El Fuerte, Hotel Posada del Hidalgo by Balderrama Hotel Collection is in the city center and on the riverwalk. Local points of interest include Municipal Palace, Sacred Heart of Jesus Church, and El Fuerte Plaza. Take an opportunity to explore the area for outdoor excitement like hunting. [Visit our El Fuerte travel guide](https://www.expedia.ca/El-Fuerte.dx182173) [View more Resorts in El Fuerte](https://www.expedia.ca/El-Fuerte-Resort-Hotels.d182173-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C26.42193%2C-108.62061&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jD9tVINpBdRyrsr-Jadf04ADU8Q=) Hidalgo 101, Colonia Centro, El Fuerte, SIN, 81820 ### What's nearby - El Fuerte Museum 1 min walk \- 0.0 km - Sacred Heart of Jesus Church 1 min walk \- 0.0 km - Municipal Palace 1 min walk \- 0.1 km - El Fuerte Plaza 2 min walk \- 0.2 km - Bosque Secreto 10 min walk \- 0.9 km ### Getting around - Los Mochis, Sinaloa (LMM-Federal del Valle del Fuerte Intl.) 119 min drive ### Restaurants - MARISCOS EL NAVEGANTE 16 min walk - El Mesón del General 3 min walk - Tacos Yanny 13 min walk - Mariscos El Chabuly 6 min walk - Mercado Municipal 6 min walk ## About this property ### Hotel Posada del Hidalgo by Balderrama Hotel Collection Resort by the river At Hotel Posada del Hidalgo by Balderrama Hotel Collection, you can look forward to a swim-up bar, a poolside bar, and a terrace. Treat yourself to spa services, such as a manicure/pedicure, a facial, or a hot stone massage. Stay connected with free WiFi in public areas, and guests can find other amenities such as designer stores on site and a garden. Additional perks include: - An outdoor pool along with a lazy river, sun loungers, and pool umbrellas - Free self parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station - Luggage storage, wedding services, and a billiards/pool table Room features All 72 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like room service. Other amenities include: - Bathrooms with showers - 32-inch LED TVs with satellite channels ## Similar properties ![Hallway](https://images.trvl-media.com/lodging/97000000/96500000/96495300/96495282/cd3effc0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mansión Serrano El Fuerte - Pool - Kids pool - Waterslide - Parking included 9.4 Exceptional 117 reviews CA $65 CA $77 total includes taxes & fees Apr 10 - Apr 11 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=96495282&PinnedHotelID=96495282&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/47000000/46300000/46297200/46297193/c4ff5b26.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Santa Elena El Fuerte - Parking included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 83 reviews CA $63 CA $75 total includes taxes & fees Apr 8 - Apr 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=46297193&PinnedHotelID=46297193&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast and dinner served](https://images.trvl-media.com/lodging/18000000/17480000/17478600/17478584/81a1a1d3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Torres del Fuerte El Fuerte - 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Restaurant 8.2 Very good 13 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=112177071&PinnedHotelID=112177071&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/550000/543500/543497/efaeac75.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Santa Anita by Balderrama Hotel Collection Los Mochis - Pet friendly - Parking included - Free WiFi - Restaurant 8.6 Excellent 471 reviews CA $117 CA $141 total includes taxes & fees Apr 11 - Apr 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=543497&PinnedHotelID=543497&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/17000000/16650000/16649800/16649756/01565cdc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Los Mochis Los Mochis - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,009 reviews CA $137 CA $163 total includes taxes & fees Apr 11 - 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Pool - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 548 reviews CA $83 CA $99 total includes taxes & fees Apr 9 - Apr 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=27351&PinnedHotelID=27351&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=2173594&PinnedHotelID=2173594&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=2173594,96495282,46297193,17478584,76673160) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - 24-hour roundtrip airport shuttle on request for a surcharge - 24-hour train station pick-up and drop-off shuttle (surcharge) - Train station shuttle at scheduled times, on request - Free self parking on site ### Food and drink - Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: MXN 285 per person - A bar/lounge - A poolside bar - A restaurant - A swim-up bar - Couples/private dining - Snack bar/deli ### Things to do - Billiards/pool table - Boat and paddles - Designer stores - Inflatable boat - Lazy river - Outdoor pool - Winery release events ### Family friendly - Laundry facilities - Lazy river - Outdoor pool - Snack bar/deli ### Conveniences - Guidebooks - Laundry facilities - Limited-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Wedding services ### Business services - Conference center - Coworking space - Meeting rooms ### Outdoors - Barbecue grill - Garden - On a river - Pool loungers - Pool umbrellas - Terrace ### Spa - Facials - Hot stone massages - Manicures/pedicures ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Accessible train station shuttle - Front entrance ramp - No elevator ### More - 1 floor - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Down comforter - Premium bedding ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch LED TV with satellite channels ### Food and drink - Champagne service - Room service ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 6:00 AM - 10:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 285 per person - Airport shuttle fee: MXN 750.00 per person (one-way) - Airport shuttle fee per child: MXN 375 (one-way), (from 4 to 11 years old) - Laundry fee: MXN 250 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher and a first aid kit ### We should mention This property does not have elevators Pool access available from 6:00 AM to 7:30 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A car is not required for transportation to and from this property ### Property is also known as Posada Del Hidalgo Posada Del Hidalgo El Fuerte Posada Del Hidalgo Hotel Posada Del Hidalgo Hotel El Fuerte Posada Hidalgo Hotel El Fuerte Posada Hidalgo Hotel Posada Hidalgo El Fuerte Posada Hidalgo Posada Del Hidalgo Hotel Hotel Posada del Hidalgo by Balderrama Collection Hotel Hotel Posada del Hidalgo by Balderrama Hotel Collection Resort ## Frequently asked questions ### Does Hotel Posada del Hidalgo by Balderrama Hotel Collection have a pool? ### How much does it cost to stay at Hotel Posada del Hidalgo by Balderrama Hotel Collection? ### Is Hotel Posada del Hidalgo by Balderrama Hotel Collection pet-friendly? ### How much is parking? ### What time is check-in at Hotel Posada del Hidalgo by Balderrama Hotel Collection? ### What time is check-out at Hotel Posada del Hidalgo by Balderrama Hotel Collection? ### Does Hotel Posada del Hidalgo by Balderrama Hotel Collection provide a shuttle to the airport? ### Where is Hotel Posada del Hidalgo by Balderrama Hotel Collection located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Posada del Hidalgo by Balderrama Hotel Collection Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.0 Location ### 8.8 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 153 8 - Good 61 6 - Okay 14 4 - Poor 7 2 - Terrible 9 ## Reviews Verified ### 10/10 Excellent #### Ileana Mar 4, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Attractive property with nice landscaping and beautiful sitting rooms. Fine restaurant and bar with a nice pool. ##### Ileana Stayed 1 night in Feb 2026 Verified ### 8/10 Good #### Kiara Mar 19, 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff wasn’t very informative, room was clean and the location is very convenient, right in the heart of the town. The property is very big with beautiful gardens. The zorro show was not what i expected ![](https://a.travel-assets.com/ugc/hotel-reviews/d72944c5-9759-434f-a8e9-4b658c540f84-1773933196409.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d6e2a562-908e-422e-b686-18e49f209b98-1773933200239.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9b9c854a-ea6f-47a4-a0c2-3648f44c8fcb-1773933202882.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kiara Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### Casi Oct 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pool was great because the heat in El Fuerte is no joke. Great staff. One of the best places I've stayed in Mexico ##### Casi Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Richard Dec 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Enjoyed snack and delicious drinks at bar by the pool. The Zorro sho we was fun and the dinner choices were very nice. The Arranchera was very delicious. The room shower was strong snd with hot water. On our last day, the cleaning attendant left a hand written note expressing her gratitude for serving us. Will definitely visit again. ##### Richard Stayed 4 nights in Dec 2025 Verified ### 10/10 Excellent #### sandra Dec 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the history of the colonial hacienda and the gardens and grounds were lush and peaceful. ##### sandra Stayed 2 nights in Dec 2023 Verified ### 10/10 Excellent #### Susan Oct 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved everything about this hotel. This hotel is so much more than a place to stay. It is so full of history and displays of antiques from its Colonial past. Absolutely stunning! ##### Susan Stayed 2 nights in Oct 2023 Verified ### 10/10 Excellent #### Mary Feb 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Choice! This is one of the most intriguing hotels we have encountered. A complex facility with numerous beautiful courtyards. The Zorro show was well-paced and just the right length. Meals were excellent. ##### Mary Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Peter Nov 26, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities weather and very quiet ##### Peter Stayed 1 night in Nov 2023 Verified ### 8/10 Good #### Adriana May 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Make sure you have mosquito spray, the hotel has beautiful gardens and i don’t think the spray so the mosquitoes are a real problem ##### Adriana Stayed 1 night in Apr 2024 Verified ### 8/10 Good #### Diane Mar 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel is beautiful but watch the mosquitos. MOSQUITOS!!!! Just wear bug spray. The town is cute, and this resort is really nice. Great list pool and bar area and just a short walk to the square with lots of options for food. Room is comfortable ![](https://a.travel-assets.com/ugc/hotel-reviews/112E522281DAC406D639FBDB0BA726FE388BE49F1711236402862.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4C3CC54B69B4D750F04271272D9A88C90D4F5E4F1711236420259.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/528C3CFD8009B987B9A742B5FE6B744FBC2A88F61711236426385.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1C2D57922540A17766557D54C4D8F64152AFFAEB1711236427226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Diane Stayed 1 night in Mar 2024 Verified ### 10/10 Excellent #### Joseph Oct 12, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel. ##### Joseph Stayed 1 night in Oct 2022 Verified ### 8/10 Good #### Miguel Ángel Jan 2, 2023 Liked: Cleanliness, property conditions & facilities Location around the hotel so quiet & nice area to be walking around ##### Miguel Ángel Verified ### 2/10 Terrible #### Antonio Oct 11, 2025 Disliked: Cleanliness Very nice property. Our experience at check in was terrible after three moves. Dirty toilet, sheets, bugs, and so on. Third room was finally clean. Staff was ok ##### Antonio Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Rosario May 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Rosario Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### Linda Mar 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is a beautiful old building with lots of antiques and details. Our room was great ##### Linda Stayed 2 nights in Feb 2023 Verified ### 10/10 Excellent #### DEEPA Mar 18, 2023 Liked: Cleanliness, staff & service, property conditions & facilities We loved this hotel, great pool, good food, exceptional people. Paul, Fransisco and Vilma went out of their way to make our stay comfortable. The kids enjoyed the Zorro show. We walked to the river and saw some cool birds and took in the friendly neighborhood. ##### DEEPA Verified ### 6/10 Okay #### ismael Dec 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was ok.except that during the night was some kids running around and making a lot of noise. ##### ismael Stayed 1 night in Dec 2023 Verified ### 2/10 Terrible #### Humberto Apr 4, 2024 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service #### Ruined our family getaway Arrived and they had given my room away to somebody else under my name and gave me another room that we barely fit in three people in one bed room was dirty. Staff was rude. Terrible terrible trip. ![](https://a.travel-assets.com/ugc/hotel-reviews/6579DBDFAAB9AD6359C6E3AB8C27DB2701B79E1C1711857574573.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Humberto Stayed 1 night in Mar 2024 Verified ### 2/10 Terrible #### baltazar Dec 31, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I was really disappointed with our room. Came into our room I Realize a little water on the ground but not a big deal. When we step out of our room and came back in we realized there was a lot of water on the ground. Went to look for the service desk because this room did not have a phone to call. The Maintence guy came and said it was a internal leak and all he could do is put two towels on the ground. The manager couldn’t even accommodate us for the inconvenience. I told him I got a a toddler and what are we going to do if we wake up and it’s flooded and someone slips and falls especially my toddler didn’t say anything totally disappointment…. ##### baltazar Stayed 1 night in Dec 2022 Verified ### 4/10 Poor #### Pablo Jan 25, 2026 Liked: Cleanliness, amenities Fue por dos factores el personal ( solo algunos) y la habitación. En la habitación precio calidad muy mala, nunca funcionó el aire acondicionado y el agua del baño al bañarse se salía de baño hacía la habitación por lo que se mojaron alguna de mis cosas. En cuanto al personal, pedí información de algunos asuntos más de 4 veces y nunca recibí respuesta ##### Pablo Stayed 1 night in Jan 2026 Verified ### 8/10 Good #### juan carlos Jan 2, 2026 Liked: Cleanliness, property conditions & facilities, room comfort Todo bien comida buena servicio rebasado por temporada y por eso se merecen una mención a Paul a bris y al zorro gracias por atendernos Se merece un aumento !! ##### juan carlos Stayed 3 nights in Dec 2025 Verified ### 4/10 Poor #### Lu Nov 22, 2025 Disliked: Staff & service La experiencia con hoteles Balderrama fue pésima y el Hotel Posada del Hidalgo no fue la excepción. Habiamos confirmado con el Hotel que alguien nos estaría esperando en la estación del tren para llevarnos al hotel. A la hora de llegar, resulto que no tenian nuestros nombres y no tenian ninguna solución mas que decir no estabamos en la lista. Subimos a un taxi donde se acerco alguien del hotel informándonos que nosotros tendríamos que pagar. Al final si nos reembolsaron el costo del taxi ya que reconocieron su error, pero fue un disgusto grande que nos dejo con mal sabor de boca. Uno espera un servicio de primera cuando es por lo que estas pagando. La comida en el restaurante del hotel dejaba muchísimo que desear. Y para terminar con broche de oro, el show del Zorro es una farsa total. La cama en la que dormí rechinaba con cada movimiento al punto que me despertó varias veces durante la noche. La frase en la pagina de Hotels.com acerca de este hotel que dice "where river views and luxurious amenities come together" es una mala representación de este hotel. ##### Lu Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### FELIPE AUGUSTO Jul 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente lugar. ![](https://a.travel-assets.com/ugc/hotel-reviews/c611c4c1-63f5-4899-acc8-fc499de126c7-1751673545139.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### FELIPE AUGUSTO Stayed 3 nights in Jul 2025 Verified ### 10/10 Excellent #### MAYRA NOHEMI Apr 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy linda ##### MAYRA NOHEMI Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### Juan Carlos Mar 16, 2025 Bien ##### Juan Carlos Stayed 1 night in Mar 2025 ### Expedia's Latest Trends ### Hotels > - [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > - 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