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Sandman Signature Edmonton Downtown Hotel – Avis

3.5 out of 5
Sandman Signature Edmonton Downtown Hotel
10235 - 101 Street, Edmonton, AB

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 1253 avis sur 2645." "
Note de 8 – Bien, d’après 713 avis sur 2645." "
Note de 6 – Acceptable, d’après 343 avis sur 2645." "
Note de 4 – Médiocre, d’après 196 avis sur 2645." "
Note de 2 – Terrible, d’après 140 avis sur 2645." "

8,4/10

Propreté

8,6/10

Service et personnel

8,0/10

Commodités

8,0/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

4/10 – Médiocre

peng

Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
experience terrible
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Julie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Très bien
Séjour de 3 nuits en avril 2024
Manendra Sharma a répondu le 22 avr. 2024
Hi Julie,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 – Excellent

Joel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Manendra Sharma a répondu le 30 oct. 2023
Hi Joel,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 – Bien

Linda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Près de la caserne des pompiers … ils sortent assez souvent !
Séjour de 1 nuit en septembre 2023
Manendra Sharma a répondu le 5 sept. 2023
Hi Linda,Thank you for choosing to stay with us and taking the time to rate us.We regret any inconvenience inadvertently caused. Being in busy downtown area, a lot of traffic including the fire brigades/ ambulances cross from the area.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 – Excellent

Oi anhe alexis

Séjour de 2 nuits en août 2023
Manendra Sharma a répondu le 17 août 2023
Hi Oi anhe alexis,Thank you for your patronage & 10/10 rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 – Excellent

Suzy

Séjour de 1 nuit en août 2023
Manendra Sharma a répondu le 10 août 2023
Hi Suzy,Thank you for your patronage & 10/10 rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 – Excellent

Claude

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Un des plus beau hôtel de notre voyage
Séjour de 2 nuits en juillet 2023
Manendra Sharma a répondu le 10 juill. 2023
Hi Claude,Thank you for your patronage & 10/10 rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 – Excellent

Guy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good quality and cost value. Great rooftop pool and jacuzzi. Great breakfast!
Séjour de 2 nuits en juillet 2023
Manendra Sharma a répondu le 7 juill. 2023
Hi Guy,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 – Excellent

Alain

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
tres bon restaurant en general tres bien
Séjour de 1 nuit en mars 2023
Manendra Sharma a répondu le 6 avr. 2023
Hi Alain,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 – Excellent

Marquis

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Qualité prix excellent, confort excellent, bon restaurant sur place. La pression d eau dans la douche très faible
Séjour de 1 nuit en août 2022
Front Desk a répondu le 3 août 2022
Thank you for staying with us!

8/10 – Bien

Michèle

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
L’accueil était très bon. Belle piscine Il y avait un insecte sur le lit et le tapis de l’étage de la première chambre était plus ou moins propre. Heureusement on nous a changé chambre sans problème.
Séjour de 1 nuit en juin 2022
Manendra Sharma a répondu le 9 juin 2022
Hello Michele, I thank you for staying with us and sharing your candid feedback. I regret that you found the room not clean but am glad that we were able to provide you an alternate room instantly and you liked the hotel reception and swimming pool. I sincerely hope for your continued support and look forward to welcome you back. Regards

10/10 – Excellent

Bastien

Séjour de 5 nuits en avril 2022

10/10 – Excellent

Guy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Spacious room with a view! Great swimming pool on the 26th floor. The jacuzzi was great and the nap on the comfortable chairs was fantastic. The water in the pool is a bit too cold. My only critic. Conveniently located in the heart of downtown, perfect for a concert evening!
Séjour de 1 nuit en octobre 2021
Brian K - RDM a répondu le 18 oct. 2021
Thank you Guy for taking the time to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit. If there is anything I can do for you in the future, please do not hesitate to reach out.

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
😃
Séjour de 1 nuit en juillet 2021
Brian K - RDM a répondu le 26 juill. 2021
Thank you for taking the time to provide feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit. If there is anything I can do for you in the future, please do not hesitate to reach out.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien situé
Séjour de 1 nuit en juillet 2021
Brian K - RDM a répondu le 8 juill. 2021
Thank you for taking the time to provide feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit. If there is anything I can do for you in the future, please do not hesitate to reach out.

8/10 – Bien

Andras

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
A bit expensive for a hotel without included breakfast. The downtown area and neighborhoods to the North and East are struggling with homelessness, crime and drug abuse. We witnessed two incidents within minutes of leaving the hotel for the first time in the late afternoon. So be careful especially if you're traveling alone or going home at night. There was a falsely added parking fee to our bill from the 4th day of our stay, which made no sense as we had no such request and immediately said upon arrival that we don't need parking. We won't be returning because of the mentioned issues.
Séjour de 7 nuits en mai 2024

4/10 – Médiocre

Anthony

Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Needs renovation
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Betty

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to Roger’s center - easy walk to restaurants
Séjour de 1 nuit en mai 2024

8/10 – Bien

Dino

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Cherie

Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 24 mai 2024
Hi Cherie,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 – Excellent

Owen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great stay, room was clean and big, pool was clean and cool. the chop was delicious.
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 24 mai 2024
Hi Owen,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 – Excellent

Nevena

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall good. Easy location. Very friendly staff
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 24 mai 2024
Hi Nevena,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 – Bien

Randy

Voyage de couple, Voyage d’affaires
Points forts : Service et personnel
Need some cleanup around the front entrance . It is always cluttered / dirty.
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 24 mai 2024
Hi Randy,Thank you for choosing to stay with us and sharing your candid comment.We regret the experience you had and shall definitely work on your feedback.Looking forward to welcome you back.Regards

8/10 – Bien

John

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Didnt like parking
Séjour de 1 nuit en avril 2024
Manendra Sharma a répondu le 24 mai 2024
Thank you for choosing to stay with us and taking the time to rate us.We regret that you didnt like the parking facility. Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 – Excellent

Arthur

Points forts : Propreté, service et personnel et commodités.
It’s great place to stay in winter
Séjour de 3 nuits en février 2024
Manendra Sharma a répondu le 21 mai 2024
Hi Arthur,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 – Bien

maurice, Calgary

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great property
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 21 mai 2024
Hi maurice,Thank you for choosing to stay with us and taking the time to rate us.We are glad that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 – Bien

Ashwini

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The key cards stopped working two days in a row. This is inconvenient as you need them to get up the elevator. Our whole floor had to get their keys reprogrammed one evening. The service by the staff was excellent. They are very helpful and informative. Rooms were good size with nice size mini fridge and microwave. Location is excellent. At nighttime, though probably wouldn’t want to be outside downtown alone. Hotel connected well to the mall - Edmontons bell centre with Tim’s and shoppers drug Mart.
Séjour de 4 nuits en mai 2024
Manendra Sharma a répondu le 21 mai 2024
Hi Ashwini,Thank you for choosing to stay with us and sharing your feedback. We are glad to learn that you enjoyed staying with us and liked the friendly service from our team.We value your comments on the key cards. We use key cards with magnetic trips- sometimes they do get demagnified when they come in contact with any electronic device like a cell phone. We shall definitely take up with our suppliers and explore if there is something else causing this issues.Once again, we appreciate your feedback and look forward to serve you again.Regards

10/10 – Excellent

jessica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 21 mai 2024
Hi jessica,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 – Bien

jason

Good
Séjour de 2 nuits en mai 2024
Manendra Sharma a répondu le 21 mai 2024
Hi Jason,Thank you for choosing to stay with us and taking the time to rate us.We are glad that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 – Excellent

Amy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location, vert convenient, super friendly and helpful staff, the only i would change is make sure the parking around the hotel is strickly for hotel guests
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 21 mai 2024
Hi Amy,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 – Excellent

Amy, Saskatoon

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Awesome
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 21 mai 2024
Hi Amy,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

2/10 – Terrible

Marim

Points faibles : Propreté, service et personnel
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 21 mai 2024
Hi Marim,Thank you for choosing to stay with us and taking the time to rate us.Seems that we failed to impress you during your last stay with us.Should you find it appropriate, we would welcome an opportunity to learn details of your experience in order to identify our areas of improvement.Looking forward to hearing from you.Regards

10/10 – Excellent

Meretta

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quick check in. Clean property.
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 21 mai 2024
Hi Meretta,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 – Bien

Linda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel. Excellent service and amenities.
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 21 mai 2024
Hi Linda,Thank you for choosing to stay with us and taking the time to rate us.We are glad that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 – Bien

Doug

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location near Ice centre and Marriott- good local restaurants.
Séjour de 1 nuit en février 2024
Manendra Sharma a répondu le 21 mai 2024
Hi Doug,Thank you for choosing to stay with us and taking the time to rate us.We are glad that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 – Bien

Madison

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Stayed one night at this hotel when I was in Edmonton for an NHL game. Arrived an hour and a half after check in started, and our room was not ready. I was asked to wait 15 minutes while they finished up the room. Okay, no problem. Waited 15 minutes, then waited in line to check in. When I got to the desk (25 minutes later total) the room was still not ready. The person checking in beside did not have their room ready either and was offered a coupon at the connecting restaurant to have a drink while they waited. I was not offered the same. Waited another 5ish minutes and then was informed the room was ready. This hotel is right by the arena, I would assume they are well versed in getting hectic when there’s an event in town. It was frustrating not to be offered the same coupon as others were that had to wait. Not that I came there to get a complimentary drink, just annoying. I do give it an overall good rating as I enjoyed the remainder of my stay just wasn’t too impressed with the check-in.
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 21 mai 2024
Hi Madison,Thank you for choosing to stay with us and sharing your candid feedback. We regret the inconvenience caused during the check in. Your comments reflect some areas of opportunity for us.We look forward to serve you again.Regards

10/10 – Excellent

Eric

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great other than the man shouting at me covered in his own feces outside. But that’s not the hotel’s fault
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 15 mai 2024
Hi Eric,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback. We are also thankful for your understanding of Edmonton Downtown situation. Edmonton downtown like many big cities is currently trying to find resolve to some challenges as a community.Looking forward to welcome you back.Regards

2/10 – Terrible

John

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was a flood, did not get offered restitution.
Séjour de 2 nuits en mars 2024
Manendra Sharma a répondu le 14 mai 2024
Hi John,Thank you for choosing to stay with us and sharing your candid feedback. We apologize for the inconvenience caused.Should you find it appropriate, we encourage you to contact us with details of your experience.We look forward to hearing from you.Regards

8/10 – Bien

Constance

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 14 mai 2024
Hi Constance,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 – Bien

Andrew

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mai 2024
Manendra Sharma a répondu le 14 mai 2024
Hi Andrew,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 – Bien

Dallas

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 13 mai 2024
Hi Dallas,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 – Excellent

Dana

Points forts : Commodités
👍
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 13 mai 2024
Hi Dana,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 – Bien

Brenda

Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 13 mai 2024
Hi Brenda,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 – Bien

Johanna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Manendra Sharma a répondu le 13 mai 2024
Hi Johanna,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 – Bien

Samuel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
location
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 13 mai 2024
Hi Samual,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 – Excellent

Christine

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Family of 6. The kids love the pool and hot tube.
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 10 mai 2024
Hi Christine,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 – Bien

Chantel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 10 mai 2024
Hi Chantel,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

4/10 – Médiocre

Deka

Séjour de 3 nuits en mai 2024
Manendra Sharma a répondu le 10 mai 2024
Hi Deka,Thank you for choosing to stay with us and taking the time to rate us.Seems that we failed to impress you during your last stay with us.Should you find it appropriate, we would welcome an opportunity to learn details of your experience in order to identify our areas of improvement.Looking forward to hearing from you.Regards

2/10 – Terrible

Kevin

Points forts : Propreté
I had to call security twice to settle down the other guests. (Kids running around the hallways and then drunk parents yelling at the kids) and On the second call, I told them that if they didn’t fix it, I would call the police. Only then the issue was rectified
Séjour de 2 nuits en mai 2024
Manendra Sharma a répondu le 10 mai 2024
Hi Kevin,Thank you for choosing to stay with us and sharing your candid feedback. We apologize for inconvenience caused.At Sandman we expect our patrons to maintain the decorum of the place and respect the privacy and comfort of other guests. Our team is always willing to assist in case any of such situation arises. We sincerely hope for your understanding and continued patronage.Regards

10/10 – Excellent

Chris

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Manendra Sharma a répondu le 10 mai 2024
Hi Chris,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards