Vue depuis l’hébergement

Apex Grassmarket Hotel – Avis

4 out of 5
Apex Grassmarket Hotel
31-35 Grassmarket, Edinburgh, Scotland

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 611 avis sur 1058." "
Note de 8 – Bien, d’après 299 avis sur 1058." "
Note de 6 – Acceptable, d’après 85 avis sur 1058." "
Note de 4 – Médiocre, d’après 46 avis sur 1058." "
Note de 2 – Terrible, d’après 17 avis sur 1058." "

9,0/10

Propreté

9,2/10

Service et personnel

8,8/10

Commodités

8,6/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Genevieve

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect place
Séjour de 2 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 22 mai 2024
Dear Genevieve,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 – Bien

STEPHAN, candiac

Voyage en famille
Points forts : Commodités
Points faibles : Propreté
Emplacement
Séjour de 1 nuit en mai 2024
Paul / Assistant Night Manager a répondu le 3 mai 2024
Dear Stephan,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 – Excellent

Domenico

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent service, and awesome location
Séjour de 2 nuits en avril 2024
Reception a répondu le 23 avr. 2024
Dear Domenico,Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent service and our awesome location. Providing a memorable experience for our guests is what we strive for, and we're delighted that we succeeded during your stay. We hope to have the pleasure of welcoming you back again soon!

8/10 – Bien

pierre

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en février 2024
Reception a répondu le 17 févr. 2024
Dear Pierre,Thank you for your feedback. We value all guest reviews and strive to continually improve our services. If there are any specific areas where we can enhance your experience, please feel free to let us know. We hope to have the opportunity to welcome you back and provide you with a perfect 10/10 stay in the future.Best regards,Dave Duty ManagerApex Grassmarket Hotel

8/10 – Bien

catherine marie henriette

Séjour de 2 nuits en janvier 2024
Paul / Assistant Night Manager a répondu le 13 févr. 2024
Dear Catherine Marie Henriette,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!

8/10 – Bien

Josee

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
L’emplacement
Séjour de 3 nuits en octobre 2023
Angelika | Duty Manager Apex Grassmarket Hotel a répondu le 26 oct. 2023
Dear Josee,Thank you for taking the time to provide a review of your experience with us. We greatly appreciate it.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back in the future.Best regards,

8/10 – Bien

Vincent

Points forts : Service et personnel
Séjour de 1 nuit en octobre 2023
Anupam a répondu le 13 oct. 2023
Thank you for your response! We are happy to know that you enjoyed your stay with us! Looking forward to seeing you again!Anupam Front DeskApex Grassmarket Hotel

8/10 – Bien

Gillard

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en mai 2023
Angelika I Duty Manager Apex Grassmarket a répondu le 20 juin 2023
Dear Gillard,Thank you for choosing Apex Grassmarket for your recent stay. We are delighted to hear that you had a good experience with us.At Apex Grassmarket, our dedicated team strives to provide exceptional service and create memorable stays for all our guests. It brings us great joy to know that we succeeded in meeting your expectations and made your time with us enjoyable.We look forward to welcoming you back to Apex Grassmarket in the near future and providing you with another outstanding experience.Kind regards,

10/10 – Excellent

Marie-Laure Neuville

Séjour de 3 nuits en décembre 2022
George M a répondu le 9 déc. 2022
Thank you so much for your feedback and your stay.

8/10 – Bien

Gillard

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour sympa
Hôtel sympa, bien situé, chambre correcte pour les 4 nuitées passées dans l’établissement.
Séjour de 4 nuits en novembre 2022
George M a répondu le 5 déc. 2022
Thank you so much for your positive review and we hope to see you again soon.

10/10 – Excellent

Charles-Olivier

Voyage en famille
Points forts : Propreté, service et personnel
J’avais oublier mon accès VIP et l’hotel sont venu me remettre mon cadeau en personne a la chambre ! Ce fut vraiment apprécié
Séjour de 2 nuits en octobre 2022
George M a répondu le 13 oct. 2022
Thank you so much for your review. We are most appreciative and we thank you once more for your stay..

8/10 – Bien

Johanne

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Le plancher craquait beaucoup sous le tapis lorsqu’on marchait dans la chambre. Vraiment beaucoup. A part cela le reste était ok et la vue sur le château Edimbourg était magnifique!
Séjour de 3 nuits en mai 2022
Reception Apex Grassmarket Hotel a répondu le 13 mai 2022
Dear Johanne, Thank you for choosing Apex Grassmarket Hotel and finding the time to provide a review of your experience, we truly appreciate it. We are delighted to read that you enjoyed your stay with us and that you liked the view from your room. We hope to welcome you back soon. Kind regards, Angelika

8/10 – Bien

Frédéric

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Confortable mais sans âme
Excellente situation au cœur d’un des quartiers les plus animés d’Édimbourg. Chambre vaste avec 2 lits jumeaux kingsize, ce qui est rare. Décoration datée et impersonnelle. Personnel aimable mais peu proactif. Petite piscine et sauna au rdc, dans charme mais agréable. En résumé, prestation sans surprise d’un bon standard international et bon rapport qualité prix.
Séjour de 2 nuits en mars 2022
Bhumika a répondu le 18 mai 2022
Dear Frederic, Thankyou for choosing Apex Grassmarket Hotel. We appreciate your feedback and look forward to welcoming you again in future. Bhumika | Reception Apex Grasmarket Hotel

8/10 – Bien

catherine

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
RAS
Séjour de 2 nuits en mars 2022

4/10 – Médiocre

Emily

Voyage en famille
Points faibles : Service et personnel, commodités
Staff was extremely unpleasant to a person. Breakfast was expensive and mediocre. Got three fire alarms in one night, including one that forced out to go out in the rain.
Séjour de 4 nuits en mai 2024

8/10 – Bien

John, Atlanta

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice property close to dozens of restaurants and shops. Great view of Edinburgh Castle.
Séjour de 2 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 28 mai 2024
Dear John,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 – Bien

John, Atlanta

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice property in a good neighborhood with lots of nearby shops and restaurants
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Keith

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very, very nice.
Séjour de 1 nuit en mai 2024
Paul / Assistant Night Manager a répondu le 28 mai 2024
Dear Keith,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 – Excellent

Debra

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Love the location!
Séjour de 4 nuits en mars 2024
Paul / Assistant Night Manager a répondu le 26 mai 2024
Dear Debra,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Apex is very well located in the grassmarket. Staff is friendly and the vue on the castle is a must.
Séjour de 1 nuit en mai 2024
Paul / Assistant Night Manager a répondu le 26 mai 2024
Dear Michael,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 – Bien

Randy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was unusually warm when we were there, the room was very warm as the section of the hotel we were in didn’t have a/c. Otherwise a very nice place
Séjour de 2 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 26 mai 2024
Dear Randy,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature control. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

4/10 – Médiocre

Scott

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We booked a castle view room, but still ended up in the ground floor. We could see the castle - but only just. The room was tiny, the bathroom was even smaller and we had no air conditioning (heating). The toilet ran the entire time (like a tap running) - not very green. The facilities in the room where non-existent, but it’s the first 4 star hotel I’ve stayed at that included a pedestal fan (did I mention no air conditioning) The web site says they have a laundry - but they only have a 3rd party laundry service (not the same thing). So I was charged £32 to clean 2 pairs of pants and 2 tee shirts. BUT, when the laundry was returned to the hotel I had to go down to reception to pay for it on my Cc ( they would not send it up to the room - or put it on the bill like every other hotel you’ve stayed at) We were there 4 days, the glass in the main front door was shattered already when we got there, and was still not fixed when we left - first impressions don’t matter, clearly. The location was incredible, but this is NOT a four star hotel
Séjour de 3 nuits en mai 2024
Reception a répondu le 26 mai 2024
Hello Scott, thank you for your review.I am very sorry to hear about the issues relating to your recent stay with us. Can you please contact us directly? We would like to make this right for you.Warm RegardsDave Duty ManagerApex Grassmarket Hotel

10/10 – Excellent

Jin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and convenient
Séjour de 2 nuits en mai 2024
Apex Grassmarket Hotel a répondu le 25 mai 2024
Dear Jin,Thank you for choosing our hotel for your recent stay. We’re thrilled to hear that your overall experience was excellent! Your feedback is greatly appreciated.We take pride in maintaining a clean and comfortable environment for our guests. It’s wonderful to know that you found our facilities to be clean and convenient. Your comfort is our priority, and we’re delighted that we met your expectations.We look forward to welcoming you back on your next visit. If there’s anything else you’d like to share or if you have any special requests, feel free to reach out.Sara ReceptionApex Grassmarket Hotel

6/10 – Acceptable

Mccullough

Points forts : Propreté, état et installations de l’hébergement
Bathroom was a bit hazardous with tub and shower so high to are down.
Séjour de 2 nuits en mai 2024
Gergely a répondu le 23 mai 2024
Dear Mccullough, I am sorry to read the tub wasn't up to the standards we usually strive to provide for all our guests.Thank you again for your feedback, I will make sure the rest of the team are aware of your comments. Kind regards,Apex Grassmarket Front Desk

10/10 – Excellent

Denise, Georgetown

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property in the heart of Edinburgh, Scotland… We definitely stay there again!
Séjour de 3 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 23 mai 2024
Dear Denise,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

6/10 – Acceptable

Celia

Voyage de couple
Points forts : Propreté, service et personnel
Excellent location in old town
Séjour de 2 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 23 mai 2024
Dear Celia,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 – Excellent

Louise

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great breakfast
Séjour de 1 nuit en mai 2024
Paul / Assistant Night Manager a répondu le 22 mai 2024
Dear Louise,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 – Excellent

Dawn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was an amazing experience! Staff was great and the room was clean and comfortable!
Séjour de 7 nuits en avril 2024
Paul / Assistant Night Manager a répondu le 21 mai 2024
Dear Dawn,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 – Bien

Jennifer

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Unfortunately our room was facing Grassmarket and the castle. Although it was great to have a view of the castle, Grassmarket was very noisy until well into the wee hours. I think because of the castle walls sounds echo. I would suggest a room on the back side of the hotel.
Séjour de 4 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 21 mai 2024
Dear Jennifer,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We sincerely apologise for any inconvenience caused by the soundproofing of the rooms during your stay. We understand how important a peaceful night's sleep is, and we regret that the noise from the street disrupted your stay. Your feedback is valuable to us, and we will certainly look into ways to enhance the soundproofing to ensure a more restful stay for our guests.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 – Excellent

Melissa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 21 mai 2024
Dear Melissa,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 – Bien

Thomas, Powell

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very convenient excellent staff
Séjour de 1 nuit en mai 2024
Paul / Assistant Night Manager a répondu le 21 mai 2024
Dear Thomas,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 – Bien

JANET

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really good location
Séjour de 1 nuit en mai 2024
Paul / Assistant Night Manager a répondu le 21 mai 2024
Dear Janet,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 – Excellent

JORGE AGUSTIN

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice lobby and restaurant
Séjour de 2 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 21 mai 2024
Dear Jorge Agustin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 – Bien

Claudia

Points forts : Propreté, service et personnel et commodités.
Gute Lage. Bar mittelmäßig
Séjour de 4 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 21 mai 2024
Dear Claudia,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 – Bien

Robin

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This is a nice hotel in a great location! Within walking distance of the Royal Mile. Just know there is no AC. Had to keep the window open to keep the room cool. Also, the bathtub/shower is unusually high, making it difficult to get in & out without slipping.
Séjour de 7 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 21 mai 2024
Dear Robin,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 – Excellent

James

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great central place to stay
Séjour de 2 nuits en mai 2024
Dave a répondu le 18 mai 2024
Dear James, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 – Excellent

Abby

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent location and great staff
Séjour de 4 nuits en mai 2024
Dave a répondu le 18 mai 2024
Dear Abby, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 – Excellent

Abby

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location and awesome staff!
Séjour de 2 nuits en mai 2024
Dave a répondu le 18 mai 2024
Dear Abby, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 – Excellent

Kevin

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We learned that we could not have been better located to the center of the city.
Séjour de 1 nuit en mai 2024
Dave a répondu le 18 mai 2024
Dear Kevin, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location and view
Séjour de 4 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 21 mai 2024
Dear Brian,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 – Excellent

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The Shower is challenging for us older people.
Séjour de 1 nuit en mai 2024
Dave a répondu le 18 mai 2024
Dear John, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

8/10 – Bien

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was wonderful… except we were unprepared for the fact that there was no air conditioning!!!!!!!!!!! We had never heard of a hotel without air conditioning!!!!! We lucked out that the daytime temperature was cool and and the nighttime temps even cooler and the hotel has a fan in the closet. The bed was VERY comfortable. The bed linens were VERY nice also. The room was VERY clean. And had everything we needed. Staff was first class in every way! Would highly recommend for comfort and location and with the most beautiful view of the Edinborough Castle!
Séjour de 2 nuits en mai 2024
Dave a répondu le 18 mai 2024
Dear John, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

6/10 – Acceptable

Naser

Voyage en famille avec de jeunes enfants
Points forts : Commodités
The Hotel needs to allow the travellers to use the Gym, swimming pool and sauna any time they need. My wife and I wanted to use the swimming pool and sauna at 6:00 a.m. which we were denied. I chose this Hotel because of the swimming pool and sauna.
Séjour de 3 nuits en avril 2024
Apex Grassmarket Hotel a répondu le 17 mai 2024
Dear Naser,Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you and your wife experienced regarding the restricted access to our gym, swimming pool, and sauna. We understand how important these amenities are to our guests and regret that our current operating hours did not meet your expectations.We aim to provide a comfortable and enjoyable experience for all our guests, and your input is invaluable in helping us improve our services.We hope you might consider staying with us again in the future, allowing us the opportunity to provide a more satisfactory experience.Best regards,Sara ReceptionApex Grassmarket Hotel

6/10 – Acceptable

SUSIE

Voyage de couple
Points forts : Service et personnel, commodités
Just an average hotel in a very busy area. Lots of shopping and close to many attractions but I was disappointed in the room (careful to read the amenities list as there is no a/c) and while room was clean felt the property was a bit frumpy and in major need of renovations. Also expensive for the quality of the hotel.
Séjour de 3 nuits en mai 2024
Apex Grassmarket Hotel a répondu le 17 mai 2024
Dear Susie,Thank you for taking the time to share your feedback. We appreciate your comments and are sorry to hear that your stay did not meet your expectations.Our central location does indeed provide convenient access to shopping and attractions, but we regret that the room and property did not meet your standards. We apologise for any inconvenience caused by the absence of air conditioning and understand how important this amenity can be for a comfortable stay. Your comments regarding the overall condition of the property are noted.We strive to provide value and quality, and it's clear that we fell short during your visit. Your feedback is invaluable in helping us improve, and we hope you might consider staying with us again in the future to see the improvements we are making.Best regards,Sara ReceptionApex Grassmarket Hotel

10/10 – Excellent

Maryellen

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location! Comfortable, clean and spacious room. Helpful, friendly staff. Would definitely return.
Séjour de 6 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 12 mai 2024
Dear Maryellen,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to everything
Séjour de 2 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 13 mai 2024
Dear Michael,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

2/10 – Terrible

Debra

Séjour de 1 nuit en mai 2024
Dave a répondu le 18 mai 2024
Dear Debra, Thank you for your review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 – Excellent

Julia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved where the hotel was located in Grass Market. The view of the castle from our room was absolutely amazing. Although there wasn't a lot of retail stores in the area, it was easy to hop on a bus or get an Uber. The restaurant selection in Grass Market was plentiful. And the staff was extremely accommodating . We will definitely stay there again.
Séjour de 3 nuits en avril 2024
Paul / Assistant Night Manager a répondu le 11 mai 2024
Dear Julia,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

6/10 – Acceptable

Todd, Loveland

Points faibles : Service et personnel, état et installations de l’hébergement
Location was good…. Hotel very average. No air conditioning. Shower situation with VERY high tub to step over awkward and not safe. Lots of steps from street level to check-in very unusual and difficult.
Séjour de 3 nuits en mai 2024
Paul / Assistant Night Manager a répondu le 10 mai 2024
Dear Todd,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature control. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 – Excellent

Brian

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location in Edinburgh. Awesome view of Edinburgh Castle. Lots of restaurants right across the street. Easy access to transportation and walkable to lots of tourist sites.
Séjour de 1 nuit en mai 2024
Paul / Assistant Night Manager a répondu le 14 mai 2024
Dear Brian,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,