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Mount Royal Hotel – Avis

2 out of 5
Mount Royal Hotel
Al Naser Square Deira, Dubai

Avis

5,2
Note de 10 – Excellent, d’après 4 avis sur 49." "
Note de 8 – Bien, d’après 9 avis sur 49." "
Note de 6 – Acceptable, d’après 13 avis sur 49." "
Note de 4 – Médiocre, d’après 8 avis sur 49." "
Note de 2 – Terrible, d’après 15 avis sur 49." "

5,4/10

Propreté

5,6/10

Service et personnel

3,0/10

Commodités

4,8/10

État et installations de l’hébergement

3,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

bruno

Voyage d’affaires
Points forts : Propreté
Points faibles : État et installations de l’hébergement, confort de la chambre
trpo cher pour un vielle hotel
il est dommage que les hoteliers de cette region aient l'habitude de mettre les prix a leur guises selon les evenements. la nuité passe de 75 euro a 300 euro juste parcequ'il y a un evenement au centre ville. ce n'est pas correct.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Djamel

Un bon hôtel pour son prix
General Manager a répondu le 28 nov. 2016
Dear Guest, we're sorry for any inconvenience we will work hard to fix the issues you have faced and we will come up with better service.

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
General Manager a répondu le 1 nov. 2016
Dear Guest, we're sorry for any inconvenience we will work hard to fix the issues you have faced and we will come up with better service.Thanks for letting us know

4/10 – Médiocre

AMALE, Paris

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel situe a Deira et facile d'acces
Hôtel très grand situe en plein Deira. Points forts: grande chambre, propreté, station de métro Banyas Square a moins de 500m, sympathie de certains personnel. Points faibles : salle de bain un peu ancienne, juste un filet d'eau pour la douche, et GROS point noir, la climatisation beaucoup trop bruyante.
kafeel Ahmed a répondu le 8 juill. 2016
je vous remercie pour votre feed-back , nous allons essayer d'améliorer . Merci

4/10 – Médiocre

JEAN BASTIEN, Marseille

Points forts : Propreté
Points faibles : État et installations de l’hébergement, confort de la chambre
accueillant centre ville
personnellement il nous faut des hôtels a partir de 3 etoiles
Mount Royal a répondu le 12 juill. 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 – Excellent

Sow

Séjour de 2 nuits en avril 2024

10/10 – Excellent

Sow

Points forts : Service et personnel
Good
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Marwa

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en avril 2024

2/10 – Terrible

Asqual

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s literally zer!
Séjour de 1 nuit en février 2024

2/10 – Terrible

Syed Ali Z

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
DONT BOOK THIS PLACE.ITS A SCAMM!!!!.This place was very filthy.I booked the room.I went to the room and come right out and asked for my money back.They have no refund policy.Once you paid you are stuck.I ask Expedia and they didn’t even return my money.I HAVE TO FIND ANOTHER HOTEL AND LET GI MY MONEY I PAID FOR THIS PLACE.

6/10 – Acceptable

Mohammed

Points forts : Service et personnel
Old and unclean
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Jose

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Unpleasant. I didn't even tried to check in after what I saw
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

aqib

Séjour de 4 nuits en juin 2023

4/10 – Médiocre

Salam

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The staff was friendly & helpful but the room was dirty specially carpet which had a bad simile & something small things etching your body so it’s not easy to sleep.
Séjour de 11 nuits en avril 2022

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
worst experience I had in Hotel in my life
I would not stay there for free. catastrophic! The photos they have provided are not as what you see in the room. if it was from the cleanliness or the tidiness or the cleanliness. the staff was not of help at all!
Séjour de 1 nuit en janvier 2020
Nelson a répondu le 8 sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 – Médiocre

Raza

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Cant sleep
Its not what it appeares on pics total deception. Waste of money. N its in busy hardware stores area.
Séjour de 1 nuit en décembre 2019
Nelson a répondu le 8 sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
perfect for solo traveller
It was ok
Séjour de 4 nuits en décembre 2019
Nelson a répondu le 8 sept. 2020
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, Mount Royal Hotel

8/10 – Bien

Voyageur vérifié

Séjour de 4 nuits en juillet 2019
Nelson a répondu le 8 sept. 2020
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, Mount Royal Hotel

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Jeg likte fagene i hotellet. Selve hoteller var gammelt, og ikke så rent. Service var helt Ok.
Séjour de 13 nuits en juillet 2019
Nelson a répondu le 8 sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

2/10 – Terrible

Shahnaz

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2019
Nelson a répondu le 8 sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

6/10 – Acceptable

RINO

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Old hotel but good location
Old facilities but good location
Séjour de 1 nuit en février 2019
Nisha a répondu le 22 mars 2019
Dear Rino, Thank you for taking the time to share your comments about your recent stay with us. We are glad you enjoyed your experience at the hotel. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 – Bien

Karolína

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Ucházející
Séjour de 1 nuit en janvier 2019
NISHA a répondu le 22 mars 2019
Dear Karolina, Thank you for taking the time to share your comments about your recent stay with us. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 – Bien

Muneer ahmed

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice and secure stay
Séjour de 1 nuit en janvier 2019
Nisha a répondu le 24 janv. 2019
Dear Mr. Muneer, Thank you for taking the time to share your comments about your recent stay with us. We are glad you enjoyed your experience at the hotel. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 – Acceptable

Voyageur vérifié

Good Location
The location of the hotel is very central. Stones throw to Naif Souk and Souk Al Wasl. Very basic hotel. Expect no fancies. Hotels.com says hotel has no front desk but there is most if the day upto midnight. If you arrive after midnight arrange check in beforehand.
Séjour de 11 nuits en janvier 2019
Nisha a répondu le 24 janv. 2019
Dear Sir/Madam, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 – Acceptable

Syed, Arlington, VA

Points forts : Service et personnel
Points faibles : Propreté, confort de la chambre
Really friendly staff. Dont stay there if you are with your family. I felt it was more for back packers. Great location. Hotel not very clean.
Séjour de 1 nuit en septembre 2018
Nisha a répondu le 11 sept. 2018
Dear Syed, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. Our hotel is family hotel safe for family. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 – Acceptable

muhammed

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2018
Nisha a répondu le 31 août 2018
Dear Muhammed , Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good location near metro banias. Good buffet very closed to my shopping area
Séjour de 3 nuits en octobre 2017
Nisha a répondu le 31 oct. 2017
Dear Guest, Thank you for choosing our hotel for your recent stay in Dubai and thank you for sharing your feedback. We are glad you enjoyed your experience at the hotel. our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. we hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

8/10 – Bien

Obaid

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good
It's was good only because it is in middle of shopping Area
Séjour de 4 nuits en août 2017
kafeel Ahmed a répondu le 23 août 2017
Dear Obaid, Thank you for taking the time to share your comments about your recent stay with us.Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests’ experience. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

10/10 – Excellent

Mazen

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 27 nuits en mai 2017
kafeel Ahmed a répondu le 30 juill. 2017
Dear Mazen , Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests’ needs the best way we can. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

2/10 – Terrible

Ahmed

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
رائحة الغرف مقرفة
رائحة الغرفة دخان وتحتاج الى اعادة تصميم وتطوير الفندق
Nelson a répondu le 8 sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Kun til en enkel overnatning
Ikke helt som forventet. Hotellet ligger i et meget trafikeret område.
Nelson a répondu le 8 sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 – Médiocre

muataz, saudi arabia

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Worst Hotel in my entire life. Found pests in bath room, Dirty beds, old hotel, bad smells. After fully paid by Expedia including all taxes, they ask me to pay more taxis upon checkout!!
Nelson a répondu le 8 sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

2/10 – Terrible

Scott

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Too many bugs for me
I was not pleased with this hotel room. For more than $200 US per night, i expected much more. The room did not appear clean and they have a serious bug problem. There were bugs in the shower, sink and bed. It was very difficult to sleep knowing that bugs were likely crawling all over me. I will not stay here again and advise you to book early at a more reputable hotel.you will get a better price and be more comfortable.
Nelson a répondu le 8 sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

8/10 – Bien

WAQAS, Karachi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best Hotel we will recommended every one
it was awesome we feel very good during our stay
kafeel Ahmed a répondu le 8 juill. 2016
Thank you very much for your feed back.

6/10 – Acceptable

Yousaf

kafeel Ahmed a répondu le 8 juill. 2016
Thank you very much for your feedback

6/10 – Acceptable

Reinhold, München

Points forts : Propreté, service et personnel
mittendrin
Hotel mitten im leben der einheimischen Bevölkerung Sehr authentisch
kafeel Ahmed a répondu le 8 juill. 2016
Thank you very much for your feedback

4/10 – Médiocre

Voyageur vérifié

In general fairly okay
I booked this hotel for my father who stayed one night on 7th October 2015, it was his worse night, he never slept all night, as the room had a strong smell of smoke, as all rooms are smoking rooms and he found it very difficult to sleep. The hotel In general is okay but only if you can be around and sleep in a smoking atmosphere. As they dont accommodate for non smokers.
Kafeel Ahmed a répondu le 8 juill. 2016
Dear Guest, Thank you for your feed back , we will try to improve

2/10 – Terrible

pieter, Eindhoven Holland

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worst place ever
Run down place in any which way. Checking in takes long time, couldn’t find reservation. Very unfriendly and un interested staff. No passports giving back after check in. Finally they give a dirty room on the backside, not even cleaned, having old used towels and bed sheets (beds are not even made) with a view to a wall. After complaining finally room in the front side. While having a shower all of a sudden 2 maintenance people in the bathroom. We did not feel free and safe in our own room. Website info not correct as there is NO airport shuttle, NO mineral water in the room, NO water cooker, the safe in room is not working and the free wifi in the room disconnect every few minutes. The room was showing dirty marks different places on the wall. Ceiling in room is open, ceiling in bathroom is leaking water continue. We cleaned our room by our self as they didn’t come after so many times asking to clean the room. Seems to be that everybody is manager and can do whatever they like to do. Never again, not recommended to any one.
kafeel Ahmed a répondu le 8 juill. 2016
Dear Guest we are extremely sorry for the inconvenience. Next time we will try to improve. Thanks

6/10 – Acceptable

aslam, London

Good place to stay
It's was good not a bad place would go there again
kafeel Ahmed a répondu le 8 juill. 2016
Thank you very much for the feedback.

4/10 – Médiocre

Jose, Doha

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Staffs were not so accommodating, it seems they doesn't care if you are tired and need immediate rest. They were busy on their mobile phones maybe that's the reason why. And the construction is still going on even in late night, the time we need to sleep.
kafeel Ahmed a répondu le 8 juill. 2016
Dear Guest, we are extremely sorry, we will improve. Thanks

8/10 – Bien

osama

near souq naif . near bany yas metro
kafeel Ahmed a répondu le 8 juill. 2016
Thank you very much for your feedback

8/10 – Bien

Shabnam

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Otel ne plohoi.Rasspolojenie udobnoe.Vse na Nasser skvere ryadom.Metro o4en blizko.V obshem vse ponravilos.
kafeel Ahmed a répondu le 10 juill. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 – Terrible

Tomi, Espoo

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Ei jatkoon
Yhden yön vietin poikani kanssa, välilaskun takia. Hirvittävä alue ja hirvittävä hotelli. Ikkunoissa ei ollut edes laseja, joten kaikki melut ulkoa kuului. Ja melua tuolla alueella piisaa. En suosittele.
kafeel Ahmed a répondu le 10 juill. 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Terrible

Yasmeenah, Lake Charles, Louisiana

Points forts : Propreté
Points faibles : État et installations de l’hébergement, confort de la chambre
Bad experience
We chose this hotel for the amenities. We had to pay for water which was suppose to be free, no laundry on the property we had to send out and it was very expensive. The first morning we had do not disturb on the door the cleaning boy entered our room. The noise due to remodeling rooms was atrocious couldn't sleep. The room is not dark. Bizarre hot water and no water pressure. The location was great near shopping and metro. But all and all not all but they were very rude. I don't recommend this hotel at all.
kafeel Ahmed a répondu le 8 juill. 2016
Dear Guest, we are extremely sorry for the inconvenience, we will definitely try to improve. Thanks

2/10 – Terrible

Mohammad Bilal, Pakistan PK

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
My stay at hotel was terrible and I don't want to
My experience with this hotel was terrible so what can I say more than this
Mount Royal a répondu le 10 juill. 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Not recommended.
Dirty Hotel Mosquitoes Staff look like not paid From the owner Need improvement in Deparrments
Mount royal a répondu le 10 juill. 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.