[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hôtel Valdys Thalasso & Spa - la Baie Beachfront hotel with a full-service spa and a health club ![EXCEPTIONAL SUITE WITH PRIVATE WHIRLPOOL BATH SEA VIEW](https://images.trvl-media.com/lodging/16000000/15920000/15913800/15913726/adf47b2f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![EXCEPTIONAL SUITE WITH PRIVATE WHIRLPOOL BATH SEA VIEW](https://images.trvl-media.com/lodging/16000000/15920000/15913800/15913726/dae99a6b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/16000000/15920000/15913800/15913726/1686294e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hot tub, Turkish bath, body treatments, hydrotherapy, hot stone massages](https://images.trvl-media.com/lodging/16000000/15920000/15913800/15913726/9995aa44.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, open 9:00 AM to 6:30 PM, sun loungers](https://images.trvl-media.com/lodging/16000000/15920000/15913800/15913726/6135a9ae.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hôtel Valdys Thalasso & Spa - la Baie offers sophisticated accommodations with ocean views from the restaurant. Enjoy the swimming pool, spa treatments, drinks at the bar, or maintain your fitness routine at the health club in this peaceful location. 8.4 Very good ## Popular amenities - Air conditioning - Hot tub - Bar - Spa - Pool - Breakfast available ## Room options ### Check availability for these dates Tonight [Oct. 1 - Oct. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=15913726&PinnedHotelID=15913726&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=15913726&PinnedHotelID=15913726&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 2 - Oct. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=15913726&PinnedHotelID=15913726&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=15913726&PinnedHotelID=15913726&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=15913726&PinnedHotelID=15913726&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=15913726&PinnedHotelID=15913726&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=15913726&PinnedHotelID=15913726&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=15913726&PinnedHotelID=15913726&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Comfort Double Room](https://images.trvl-media.com/lodging/16000000/15920000/15913800/15913726/86a110d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room 8.4 Very good 8 reviews ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Separate bedroom Hair dryer Bathrobes Private bathroom - 215 sq ft - Sleeps 2 - 1 Double Bed ![Comfort Double Room, Sea View](https://images.trvl-media.com/lodging/16000000/15920000/15913800/15913726/8e4f4244.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room, Sea View 9.6 Exceptional 5 reviews ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Separate bedroom Hair dryer Bathrobes Private bathroom - 291 sq ft - Sea view - Sleeps 2 - 1 Double Bed ![Premium Suite](https://images.trvl-media.com/lodging/16000000/15920000/15913800/15913726/b7b15cdd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Flat-screen TV Separate bedroom Premium bedding Hair dryer Bathrobes Private bathroom - 355 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Double Sofa Bed ![EXCEPTIONAL SUITE WITH PRIVATE WHIRLPOOL BATH SEA VIEW](https://images.trvl-media.com/lodging/16000000/15920000/15913800/15913726/e43722ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### EXCEPTIONAL SUITE WITH PRIVATE WHIRLPOOL BATH SEA VIEW 9.0 Wonderful 2 reviews ### Highlights Soundproofed Private outdoor hot tub Air conditioning Flat-screen TV Separate bedroom Premium bedding Hair dryer Bathrobes - 409 sq ft - 1 bedroom - Sea view - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDouarnenez-Hotels-Golden-Tulip-Douarnenez-Hotel.h15913726.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDouarnenez-Hotels-Golden-Tulip-Douarnenez-Hotel.h15913726.Hotel-Information) ## About the area Located in Douarnenez, Hôtel Valdys Thalasso & Spa - la Baie is on the beach. Phare du Milier and House of Minerals are local landmarks, and the area's natural beauty can be seen at Armorique Natural Regional Park and Sables Blancs Beach. Port-Musée and Natural site of Les Plomarc’h are also worth visiting. [Visit our Treboul travel guide](https://www.expedia.ca/Treboul.dx6034601) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C48.10110%2C-4.35026&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4sn4oYzqtX7iUCdZQ5NQDRkSjac=) 42 Bis Rue Des Professeurs Curie, Douarnenez, 29100 ### What's nearby - Sables Blancs Beach - 2 min walk - 0.2 km - Port-Musée - 3 min drive - 2.1 km - Plage des Dames - 4 min drive - 2.1 km - Plage du Ris - 9 min drive - 5.6 km - Plage de Kervel - 16 min drive - 9.7 km ### Getting around - Quimper Station - 28 min drive - Quimper (UIP-Quimper - Cornouaille) - 30 min drive ### Restaurants - ‪La Capitainerie - ‬12 min walk - ‪Pesket - ‬6 min drive - ‪Café des Halles - ‬7 min drive - ‪Cafe Enez - ‬7 min drive - ‪L'Insolite - ‬6 min drive ## About this property ### Hôtel Valdys Thalasso & Spa - la Baie Upscale hotel At Hôtel Valdys Thalasso & Spa - la Baie, you can look forward to a terrace, a garden, and dry cleaning/laundry services. Treat yourself to reflexology, Ayurvedic treatments, or a Thai massage at the onsite spa. The on-site restaurant, Valdys, offers breakfast, dinner, and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a health club. You'll also enjoy the following perks during your stay: - An indoor pool along with sun loungers - Free self parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and smoke-free premises - An elevator, a banquet hall, and a front-desk safe Room features All 51 rooms have comforts such as premium bedding and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes. Extra amenities include: - Tubs or showers, free toiletries, and hair dryers - Flat-screen TVs with digital channels - Wardrobes/closets, electric kettles, and daily housekeeping ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1630000/1621100/1621082/05abbbc4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Valdys Thalasso & Spa Hotel - l’Escale marine Douarnenez - Pool - Hot tub - Spa - Pet-friendly 8.4 Very good 46 reviews CA $117 CA $131 total includes taxes & fees Oct 22 - Oct 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=1621082&PinnedHotelID=1621082&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/11000000/10150000/10147400/10147369/5458a5f7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Les Résidences d'Armor Douarnenez - Pool - Free WiFi - Laundry - Breakfast available 7.2 Good 18 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=10147369&PinnedHotelID=10147369&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/5000000/4920000/4916900/4916860/60ec1f41.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Clos de Vallombreuse, The Originals Relais Douarnenez - 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Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 68 reviews CA $107 CA $122 total includes taxes & fees Oct 11 - Oct 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=82830661&PinnedHotelID=82830661&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/2000000/1070000/1069600/1069574/989e191b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pierre & Vacances Résidence premium Le Coteau et la Mer Douarnenez - Pool - Kitchen - Pet-friendly - Parking included 9.0 Wonderful 73 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=1069574&PinnedHotelID=1069574&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Double Room, Ocean View](https://images.trvl-media.com/lodging/111000000/110670000/110662100/110662076/248b8e5b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TY YS HOTEL Audierne - Pet-friendly - Parking included - Free WiFi - Restaurant 9.8 Exceptional 38 reviews CA $149 CA $173 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=110662076&PinnedHotelID=110662076&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 22 for adults and EUR 10 for children - A bar/lounge - A restaurant ### Restaurants on site - Valdys ### Things to do - Full-service spa - Health club - Hot tub - Indoor pool - Sauna - Steam room ### Family friendly - Free supervised activities for children - Indoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - Business center ### Outdoors - Garden - On the beach - Pool loungers - Terrace ### Full-service spa - Ayurvedic treatments - Body scrubs - Body wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Reflexology - Spa open daily - Spa treatment rooms - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Grab bar in shower - Grab bar near toilet - Hand-held showerhead - Handrails in stairways - Height-adjustable showerhead - In-room roll-in shower - Portable shower seat - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible bathroom vanity - Wheelchair-accessible business center - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Bathrobes - Bathtub or shower - Free toiletries - Hair dryer - Towels provided ### Entertainment - Flat-screen TV with digital channels ### Food and drink - Electric kettle - Limited room service ### More - Air conditioning (climate-controlled) - Desk - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from December 14 to April 30: - Fitness facilities - Sauna - Spa - Hot tub - Swimming pool ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 15 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 1.30 per person, per night. This tax does not apply to children under 18 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately EUR 22 for adults and EUR 10 for children - Pet fee: EUR 15 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and ANCV Chèques-vacances; cash is not accepted ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Pool access available from 9:00 AM to 6:30 PM ### National rating This property has received its official star rating from the French Tourism Development Agency, ATOUT France. ### Property is also known as Golden Tulip Douarnenez ## Frequently asked questions ### Does Hôtel Valdys Thalasso & Spa - la Baie have a pool? > Yes, this property has an indoor pool. Pool access is from 9:00 AM–6:30 PM. The pool is closed seasonally each year from December 14 to April 30. ### How much does it cost to stay at Hôtel Valdys Thalasso & Spa - la Baie? > As of Oct 1, 2025, prices found for a 1-night stay for 2 adults at Hôtel Valdys Thalasso & Spa - la Baie on Oct 22, 2025 start from CA $176.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Douarnenez-Hotels-Golden-Tulip-Douarnenez-Hotel.h15913726.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hôtel Valdys Thalasso & Spa - la Baie pet-friendly? > Yes, cats and dogs are allowed at this property. There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees. ### How much is parking at Hôtel Valdys Thalasso & Spa - la Baie? > Self parking is free at this property. ### What time is check-in at Hôtel Valdys Thalasso & Spa - la Baie? > Check-in start time: 4 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hôtel Valdys Thalasso & Spa - la Baie? > Check-out is at 11:00 AM. ### Does Hôtel Valdys Thalasso & Spa - la Baie provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Hôtel Valdys Thalasso & Spa - la Baie located? > Nestled on the beach, this Douarnenez hotel is within a 5-minute walk of Sables Blancs Beach and Plage Saint-Jean. Plage des Dames and Plage de Pors Cad are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hôtel Valdys Thalasso & Spa - la Baie Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 85 8 - Good 63 6 - Okay 25 4 - Poor 11 2 - Terrible 5 ### 8.6/10 Cleanliness ### 8.0/10 Staff & service ### 7.6/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 8/10 Good #### Delphine Jul 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful view from our room located on the top floor of the hotel. We had the opportunity to bathe in the sea salt swimming pool and benefit from the hammam and sauna. Very well located with a direct access to the beach. ##### Delphine Stayed 1 night in Jul 2025 ### 8/10 Good #### martin Sep 1, 2023 Liked: Amenities The spa was very good and we used it daily .desk staff were friendly and helpful. ##### martin Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Sven Jul 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities If you like swimming in the sea, this hotel is for you! It is located directly at the beach, just walk out and swim. People are very friendly. Breakfast is tasty and you have a lot of choices. You can walk to Douarnenez. And you can find many nice places to eat in walking distance. ##### Sven Stayed 13 nights in Jul 2023 ### 6/10 Okay #### Tim Sep 18, 2023 Dinning room always fully booked by people from the two star hotel ##### Tim Stayed 4 nights in Sep 2023 ### 6/10 Okay #### Tim Sep 16, 2023 Unhelpful check in and no dining availability ##### Tim Stayed 3 nights in Sep 2023 ### 6/10 Okay #### Tim Sep 19, 2022 Liked: Cleanliness, room comfort No portage. No bar. Very expensive for what we got. Shaving mirror far to high. Reception friendly and efficient. Don’t stay if you don’t use the spa. ##### Tim Stayed 6 nights in Sep 2022 ### 8/10 Good #### Serhyj Jul 1, 2025 Liked: Cleanliness, property conditions & facilities Tolles Hotel in sehr guter Lage am Meer…. Wir kommen wieder…. ##### Serhyj Stayed 7 nights in Jun 2025 ### 6/10 Okay #### Gerhard Jun 29, 2025 Liked: Cleanliness, property conditions & facilities zu wenig Personal für Zimmerservice und beim Frühstück. Restaurantgrösse passt nicht zu Bettenzahl. Restaurant nur für VP-Bucher da, nie Platz bekommen ##### Gerhard Stayed 6 nights in Jun 2025 ### 8/10 Good #### Justine Jun 19, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Très bel hôtel, la qualité des équipements et les services est top, malgré que le personnel ne soit pas très réactif et accueillant Des informations complémentaires sur le petit-déj’, le restaurant de l’hôtel ou l’accès à la piscine auraient été nécessaires ##### Justine Stayed 1 night in Jun 2025 ### 8/10 Good #### Stephan Jun 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Stephan Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Shayne May 28, 2025 ##### Shayne Stayed 2 nights in May 2025 ### 10/10 Excellent #### Verified traveller May 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in May 2025 ### 10/10 Excellent #### Céline Apr 21, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Super Service excellent. Restaurant très bon. Localisation top. Manque quelques finitions et détails (peinture etc) pour faire passer au niveau encore supérieur. Nous reviendrons ##### Céline Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Yohann Apr 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Yohann Stayed 1 night in Apr 2025 ### 6/10 Okay #### Jean Francois Apr 9, 2025 Disliked: Property conditions & facilities N'est pas au niveaux attendu d'un quatres étoiles : sur l'hébergement et la restauration ##### Jean Francois Stayed 2 nights in Apr 2025 ### 8/10 Good #### Niek Feb 13, 2025 ##### Niek Stayed 1 night in Feb 2025 ### 6/10 Okay #### sebastien Jan 11, 2025 ##### sebastien Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Catherine Aug 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bel hôtel en bord de plage Bel hôtel bien situé. Propreté et confort! La plage devant l'hôtel est belle et propre. La proximité des restaurants est également un grand plus. ##### Catherine Stayed 3 nights in Aug 2024 ### 2/10 Terrible #### Daniel Aug 15, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Déplorable Vue deplorable... accueil idem... ##### Daniel Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Bruno Aug 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Très bon séjour C’était parfait ##### Bruno Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Laura Jul 31, 2024 Liked: Cleanliness Disliked: Room comfort #### Très moyen pour un 4 étoiles A part la thalasso, l'hôtel de mérite pas d'avoir 4 étoiles. Literie catastrophique, pas de service. ##### Laura Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### gail Jul 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### gail Stayed 1 night in Jun 2024 ### 8/10 Good #### Nathalie Jul 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Belle vue sur la mer, calme ##### Nathalie Stayed 3 nights in Jun 2024 ### 4/10 Poor #### Xavier Jun 28, 2024 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Adresse à ne pas retenir Changement de chambre pour faire face a un problème de wi-fi qui n’a jamais été réglé pendant notre séjour. Impression de déranger à l’accueil lorsque nous nous interrogions sur les lacunes du service. C’est très préjudiciable pour un hôtel classé quatre étoiles. ##### Xavier Stayed 2 nights in Jun 2024 ### 4/10 Poor #### véronique Jun 14, 2024 Liked: Cleanliness Disliked: Staff & service #### Incompétence Nous avons été très déçu par la compétence des personnes responsables de l'accueil et des problèmes de communication entre elles dans cet hôtel 4 étoiles. J'avais réservé 2 chambres par l'intermédiaire de leur partenaire "hôtels.com", une pour ma Maman de 91 ans et une autre pour ma sœur et moi. A notre arrivée, une seule chambre était réservée. J'avais pourtant la preuve de mes 2 réservations sur l'application "hôtels.com". L'hôtesse d'accueil, a essayé de me donner des explications complètement saugrenues à ce problème, en rejetant la faute sur moi et en m'affirmant que j'avais annulé la réservation d'une des chambres. Elle a fini par nous trouver une autre chambre, mais le tarif annoncé pour les deux chambres était passé de 1370€ (tarif annoncé par " hôtels.com) à 1980€, soit environ 600€ de plus sur un séjour de 4 jours pour 2 chambres !! Complètement abasourdie par cette annonce, je n'ai pas dormi de la nuit et le lendemain matin, je suis retournée à l'accueil pour élucider ce problème de réservation et ce surcoût disproportionné, alors que je n'y étais pour rien. Après avoir fourni à nouveau toutes les preuves de ma réservation confirmée et ayant une autre hôtesse d'accueil en face de moi, à priori plus expérimentée, j'ai fini par avoir gain de cause. Au moment de régler en fin de séjour, le tarif n'était toujours pas le bon, et il a encore fallu que je parlemente avec encore une autre hôtesse d'accueil ( très gentille et compréhensive) pour réparer l'erreur. ##### véronique Stayed 4 nights in Jun 2024 ## Expedia's Latest Trends ### Hotels > [Sheraton Gateway Hotel In Toronto International Airport](https://www.expedia.ca/Toronto-Hotels-Sheraton-Gateway-Hotel-In-Toronto-International-Airport.h4826.Hotel-Information) > > [Hotels in Downtown Edmonton](https://www.expedia.ca/Downtown-Edmonton-Edmonton-Hotels.0-n6057885-0.Travel-Guide-Filter-Hotels) > > [Hotels in Seattle](https://www.expedia.ca/Seattle-Hotels.d178307.Travel-Guide-Hotels) > > [Hotels near Darien Lake Performing Arts Center](https://www.expedia.ca/Darien-Lake-Performing-Arts-Center-Hotels.0-l553248621532664885-0.Travel-Guide-Filter-Hotels) > > [Hotels in Vancouver](https://www.expedia.ca/Vancouver-Hotels.d178315.Travel-Guide-Hotels) > > [Hotels near Budweiser Stage](https://www.expedia.ca/Budweiser-Stage-Hotels.0-l6151394-0.Travel-Guide-Filter-Hotels) > > [B&B Hope](https://www.expedia.ca/Hope-Bed-And-Breakfast.d55327-aaBedAndBreakfast.Travel-Guide-Accommodation) > > [Hampton Inn & Suites by Hilton Medicine Hat](https://www.expedia.ca/Medicine-Hat-Hotels-Hampton-Inn-Suites-Medicine-Hat.h12755795.Hotel-Information) > > [Hampton Inn & Suites by Hilton Los Cabos](https://www.expedia.ca/Los-Cabos-Hotels-Hampton-Inn-Suites-By-Hilton-Los-Cabos.h11562208.Hotel-Information) > > [Sheraton Boston, a Marriott Hotel](https://www.expedia.ca/Boston-Hotels-Sheraton-Boston.h22046.Hotel-Information) > > [Hotels in Tokyo](https://www.expedia.ca/Tokyo-Hotels.d179900.Travel-Guide-Hotels) > > [Holiday Inn Express & Suites Grande Prairie by IHG](https://www.expedia.ca/Grande-Prairie-Hotels-Holiday-Inn-Express-Suites-Grande-Prairie.h1781355.Hotel-Information) ### Flights > [Flights from Ottawa (YOW) to Winnipeg (YWG)](https://www.expedia.ca/lp/flights/yow/ywg/ottawa-to-winnipeg) > > [Flights from Montreal (YUL) to Oranjestad (AUA)](https://www.expedia.ca/lp/flights/yul/aua/montreal-to-oranjestad) > > [Flights from Cancun (CUN) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/cun/yyz/cancun-to-toronto) > > [WestJet Cassidy (YCD) to Prince George (YXS) flights](https://www.expedia.ca/lp/flight-routes/westjet-from-nanaimo-to-prince-george/ws/ycd/yxs) > > [Flights from Lincoln (YFC) to Brandon (YBR)](https://www.expedia.ca/lp/flights/yfc/ybr/fredericton-to-brandon) > > [Flights from Minot (MOT) to Puerto Vallarta (PVR)](https://www.expedia.ca/lp/flights/mot/pvr/minot-to-puerto-vallarta) > > [Flights from Québec City (YQB) to Puerto Vallarta (PVR)](https://www.expedia.ca/lp/flights/yqb/pvr/quebec-to-puerto-vallarta) > > [Flights from Vancouver (YVR) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yvr/las/vancouver-to-las-vegas) > > [Flights from Hanoi (HAN) to Chek Lap Kok (HKG)](https://www.expedia.ca/lp/flights/han/hkg/hanoi-to-hong-kong) > > [Flights from Budapest (BUD) to Velika Gorica (ZAG)](https://www.expedia.ca/lp/flights/bud/zag/budapest-to-zagreb) > > [Flights from Phoenix (PHX) to Puerto Peñasco (PPE)](https://www.expedia.ca/lp/flights/phx/ppe/phoenix-to-puerto-penasco) > > [Flights from London (LHR) to Barcelona (BCN)](https://www.expedia.ca/lp/flights/lhr/bcn/london-to-barcelona) ### Cars > [Car rentals in Toronto](https://www.expedia.ca/Car-Rentals-In-Pearson-Intl.d5921113.Car-Rental-Guide) ### Packages > [Ballaro Market](https://www.expedia.ca/Ballaro-Market-Palermo-Historical-Center.d6167281.Vacation-Attraction) > > [Bali Vacations](https://www.expedia.ca/Bali.d602651.Destination-Travel-Guides) > > [Barbados Vacations](https://www.expedia.ca/Barbados.d16.Destination-Travel-Guides) ### General > [Visit Highland Grove](https://www.expedia.ca/Highland-Grove.dx6354786)