2/10 – Terrible
Annessa S.
16 août 2025
Points faibles : Propreté
If I could give zero stars, I would! We were in the home less than 48 hours before finding a cockroach in the bathroom. I texted the host, And. With pictures of the cockroach and where we found it and at what time and her response was OMG. This is a problem.My response that it was a problem and we were not comfortable staying in the home any longer. She did respond by saying she would refund the rest of our stay and to let them know when we had left the home so they could have somebody come out and treat the house. We packed up our belongings which included our dog. I immediately called Vrbo to inform them to cancel the reservation that we were leaving due to cockroaches and ask for help in finding a new home that was pet friendly, not pest friendly. I was advised by Vrbo that they would contact the host and to send screenshots of my texts and pictures so they had documentation. I was also advised that Vrbo does not have any money to refund our stay that it would come directly from the host. Vrbo also stated they could not find me a new home to stay in that they could look for properties. However, ultimately I would have to go back onto the Vrbo app and book my own home. After a grueling, seven hours of trying to find somewhere else to stay that would accommodate our dates and the dog. We ended up at a hotel that was 15 miles away from where we wanted to stay. On Friday late morning I went onto the Vrbo app and messaged the host and asked where is my refund.
Annessa S.
Séjour de 7 nuits en août 2025