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Holiday Inn Hotel & Suites Warren, an IHG Hotel – Avis

3 out of 5
Holiday Inn Hotel & Suites Warren, an IHG Hotel
30000 Van Dyke Ave, Warren, MI

Avis

7,8

Bien

Note de 10 – Excellent, d’après 207 avis sur 552." "
Note de 8 – Bien, d’après 187 avis sur 552." "
Note de 6 – Acceptable, d’après 70 avis sur 552." "
Note de 4 – Médiocre, d’après 39 avis sur 552." "
Note de 2 – Terrible, d’après 49 avis sur 552." "

8,4/10

Propreté

8,2/10

Service et personnel

7,4/10

Commodités

8,0/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

Alfreda

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
insufficent staffing
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Katherine, Yorktown Heights

Points forts : Propreté, état et installations de l’hébergement
Comfortable and clean
Séjour de 2 nuits en mai 2024
Hotel Staff a répondu le 9 mai 2024
Katherine,Thank you for choosing to stay at our Holiday Inn. We appreciate you taking time to leave a review. We hope to see you again.

8/10 – Bien

Robert

Séjour de 1 nuit en avril 2024

10/10 – Excellent

Ronald

Séjour de 1 nuit en avril 2024
Hotel Staff a répondu le 9 mai 2024
Ronald,Thank you for choosing to stay at our Holiday Inn. We appreciate you taking time to leave a review. We hope to see you again.

10/10 – Excellent

Britteny

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice a quite!
Séjour de 1 nuit en avril 2024
Hotel Staff a répondu le 15 avr. 2024
Britteny,Thank you for choosing to stay at our Holiday Inn. It is wonderful to hear that is was nice and quiet for you. We hope to see you again.

8/10 – Bien

Diane

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice and quiet safe community. Lots of children in the hotel it was kind of loud in the evening.
Séjour de 1 nuit en avril 2024
Hotel Staff a répondu le 22 avr. 2024
Diane,Thank you for choosing to stay with us. We appreciate you taking time to leave a review. We appreciate your comments. I do apologize for all of the children and noise. Unfortunately, we do have a lot of families that stay with us on the weekends and it can be a bit loud.

10/10 – Excellent

Stacey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Hotel Staff a répondu le 5 avr. 2024
Stacey,Thank you for choosing to stay with our Holiday Inn Hotel. We appreciate your review.

2/10 – Terrible

Angenique

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The property was very disgusting and unsafe. I switched rooms once because the first room bedding was sinking to the floor which made it unsafe for my children to sleep in. Secondly it had a light bulb that was out and when I tried to get it to work, I cut myself because I didn’t know the bulb was broken in the lamp. Which again, DANGEROUS!!! So I switched rooms. The next room had a large wet spot in the floor with a wet brown stain on the covers, I smelled it and it was coffee, which still is disgusting, because why isn’t it cleaned. Secondly, my 4 year old opened the fridge and found a tub of ice cream in the freezer, had I not been with her, she could have eaten it, while I was unpacking our belongings in the bedroom. It was and is a terrible experience, I will NEVER come here again. However, the front desk staff was super nice and apologetic, but couldn’t help since I booked through a 3rd party (Expedia).
Séjour de 1 nuit en février 2024
Hotel Staff a répondu le 28 févr. 2024
Angenique,I want to apologize for the condition of the rooms that you were given. We will speak with housekeeping in regards to the cleanliness procedures to improve the cleaning and inspecting. The front desk associate did speak with Expedia and your full refund was confirmed before you checked out of the hotel.

2/10 – Terrible

LaToya

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
My stay here was absolutely awful. The bathrooms were dirty. They attempted to move me to another room to shower but that room was disgusting as well. The rooms were outdated and the bathrooms were disgusting.
Séjour de 1 nuit en octobre 2023
Hotel Staff a répondu le 28 févr. 2024
Latoya,Thank you for taking time to provide feedback about your experience at our hotel. I show that your reservation was back in October of 2023. I had an opportunity to review the reservation and I do not show that we moved your room or had any issues documented for your stay. If you would like to discuss this further, please contact the hotel directly.

10/10 – Excellent

Tonya

Points forts : Service et personnel
Very friendly staff.
Séjour de 1 nuit en février 2024
Hotel Staff a répondu le 28 févr. 2024
Thank you for choosing to stay at our Holiday Inn. We appreciate you taking time to review our hotel and look forward to your next visit.

10/10 – Excellent

Quanesha

Séjour de 13 nuits en février 2024
Hotel Staff a répondu le 28 févr. 2024
Quanesha,It is a pleasure to have you staying with us again. Thank you for reviewing our property. We look forward to your next visit.

10/10 – Excellent

Bruce

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Safe and clean.
Séjour de 1 nuit en février 2024
Hotel Staff a répondu le 19 févr. 2024
Bruce,Thank you for choosing to stay at our Holiday Inn. We appreciate your review and look forward to your next visit.

10/10 – Excellent

Ahmed Abdulrahman Oleiwi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet safe. Lots of parking spots. Close to everything
Séjour de 3 nuits en février 2024
Hotel Staff a répondu le 15 févr. 2024
Ahmed,Thank you for choosing to stay at our Holiday Inn. We appreciate you taking time to review our property and want to thank you for your comments. We hope you will stay with us again.

8/10 – Bien

Emmanuel

Séjour de 1 nuit en février 2024
Hotel Staff a répondu le 5 avr. 2024
Thank you for choosing to stay with us. We appreciate your review.

10/10 – Excellent

Rodney

Séjour de 1 nuit en février 2024
Hotel Staff a répondu le 5 avr. 2024
Rodney,Thank you for choosing to stay with our Holiday Inn Hotel. We appreciate your review.

10/10 – Excellent

Sean

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was amazing! So nice, food on property was very good!
Séjour de 2 nuits en janvier 2024
Hotel Staff a répondu le 2 févr. 2024
Sean,Thank you for choosing to stay at our Holiday Inn. We appreciate your comments about the staff, the food and the property. We hope you will come to see us again!

10/10 – Excellent

quenica

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They are very friendly and kind and clean
Séjour de 1 nuit en janvier 2024
Hotel Staff a répondu le 28 janv. 2024
Quenica,Thank you for choosing to stay at our Holiday Inn. Thank you so much for your wonderful comments. We hope to be able to serve you again.

10/10 – Excellent

Ganey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
👍
Séjour de 1 nuit en janvier 2024
Hotel Staff a répondu le 25 janv. 2024
Ganey,Thank you for choosing to stay at our Holiday Inn. We appreciate you taking time to review our hotel. We hope to see you again.

8/10 – Bien

Desiree

The restaurant never open during the day
Séjour de 1 nuit en janvier 2024
Hotel Staff a répondu le 17 janv. 2024
Desiree,Thank you for choosing to stay with us. Our restaurant is open for breakfast 6:00am-9:30am and our dinner service is open from 5:00pm-10:00pm.

2/10 – Terrible

Patricia

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We paid for breakfast but there was no breakfast. There were roaches in the room. Staff just wanted to talk about politics. Disgusting place.
Séjour de 1 nuit en décembre 2023
Hotel Staff a répondu le 10 janv. 2024
Patricia,I apologize that breakfast was not provided during your stay. During the holidays we recommend contacting the hotel to inquire about the restaurant hours. Due to low occupancy, the restaurant does close and guests are refunded for breakfast purchases. I am not aware of any of our guest rooms having roaches. If you seen them, we will investigate the room you occupied during your stay and have it treated. I am so sorry for the inconveniences you experienced during your stay.

10/10 – Excellent

Morgan

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property and great staff! Thank you for the relaxing stay?
Séjour de 1 nuit en décembre 2023
Hotel Staff a répondu le 10 janv. 2024
Morgan,Thank you for choosing to stay with us. We appreciate you taking time to provide feedback about your stay with us. Thank you for your lovely comments we are pleased that you had a relaxing stay.

4/10 – Médiocre

Kyisha

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
It was peaceful but could have been more cleaner and no breakfast 😫
Séjour de 1 nuit en décembre 2023
Hotel Staff a répondu le 19 déc. 2023
Kyisha,I am glad to hear your stay was peaceful. I am so sorry that the room was not as clean as it should have been. We will have housekeeping thoroughly check through the room for cleanliness issues. Breakfast is available in the restaurant, however, it is not free. You do have to purchase it with your room rate or pay in the restaurant.

2/10 – Terrible

RAHUL

Séjour de 2 nuits en novembre 2023
Hotel Staff a répondu le 10 janv. 2024
Rahul,I am so sorry that we did not meet your expectations. If you would like to discuss you stay, please feel free to reach out to one of our managers at the property directly.

10/10 – Excellent

Kakali

Séjour de 1 nuit en novembre 2023
Hotel Staff a répondu le 22 nov. 2023
kakali,Thank you for choosing to stay with us. We appreciate the 10/10. We hope you will come back to see us again.

10/10 – Excellent

Paul

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Not enough hand towels
Séjour de 1 nuit en novembre 2023
Hotel Staff a répondu le 13 nov. 2023
Paul, Thank you for choosing to stay with us. We appreciate the 5/5. I am so sorry that you didn't have enough hand towels in the guest room. If you ever need more just ask, we have them available from housekeeping or the front desk. We hope to see you again.

8/10 – Bien

Mary

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great say minor but major cons
They stay was GREAT only negative was the couch bed mattress is VERY thin and uncomfortable u can feel the springs and bars from the bed. And no bedroom door for privacy …
Séjour de 2 nuits en octobre 2023
Hotel Staff a répondu le 20 oct. 2023
Thank you for choosing to stay with us. I am so sorry the pull out couch was not comfortable due to the mattress being thin. We will review this to see if we can replace the mattress. We are pleased to know that you had a great stay!

8/10 – Bien

Rachel

Points forts : Propreté, service et personnel
Séjour de 1 nuit en octobre 2023
Hotel Staff a répondu le 28 oct. 2023
Thank you for choosing our Holiday Inn. We appreciate your feedback.

10/10 – Excellent

Tito

Séjour de 1 nuit en septembre 2023
Hotel Staff a répondu le 28 oct. 2023
Thank you for choosing our Holiday Inn. We appreciate your feedback.

4/10 – Médiocre

Shawnda

Voyage en famille
Points faibles : Propreté, commodités
Rooms weren’t thoroughly cleaned. Sink was semi clogged. Debris was on bed skirt. Toilet paper wasn’t on the spool. Plastic wasn’t in the trash can, just in the side. Table between beds has sticky stuff. Room smelled stale. I think the tub may be leaking. It needs to be caulked.
Séjour de 2 nuits en septembre 2023
Hotel Staff a répondu le 25 sept. 2023
I apologize for the condition of the room you were in. We will have maintenance and housekeeping do a thorough check and clean of the room.

8/10 – Bien

Ariel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
very nice hotel , very nice/cool people. everything smelled nice and was neat
Séjour de 1 nuit en septembre 2023
Hotel Staff a répondu le 18 sept. 2023
Thank you for choosing to stay at our Holiday Inn. We appreciate you taking time to share your experience. Thank you for your wonderful comments. We look forward to your next stay.

8/10 – Bien

Rami

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Average
Séjour de 1 nuit en septembre 2023
Hotel Staff a répondu le 13 sept. 2023
Thank you for choosing to stay at our Holiday Inn. We appreciate your review and hope to see you again.

10/10 – Excellent

June

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great customer service!
Séjour de 1 nuit en août 2023
Hotel Staff a répondu le 30 août 2023
Thank you for choosing to stay at our Holiday Inn. We appreciate your feedback and look forward to your next stay.

10/10 – Excellent

Tronda

Séjour de 1 nuit en août 2023
Hotel Staff a répondu le 13 sept. 2023
Thank you for choosing to stay at our Holiday Inn. We appreciate your review and look forward to your next visit.

8/10 – Bien

Frederick

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was great, only issue, no bathroom near the Pool area and the toilet ran in the room all night. Other then that, very nice clean and quite.
Séjour de 1 nuit en août 2023
Hotel Staff a répondu le 30 août 2023
Thank you for choosing to stay at our Holiday Inn. We appreciate you taking time to provide feedback about your experience. We have repaired the toilet issue in the room. I apologize the closest bathroom to the pool is in the lobby area. We hope to see you again.

10/10 – Excellent

Chelsea

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Having fun! Thanks
Séjour de 1 nuit en août 2023
Hotel Staff a répondu le 30 août 2023
Thank you for choosing our Holiday Inn. We are so pleased that you had fun! You are very welcome and we hope to see you again.

8/10 – Bien

Garland, Missouri City

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very comfortable bed
Séjour de 4 nuits en juillet 2023
Hotel Staff a répondu le 30 août 2023
Thank you for choosing our Holiday Inn. Thank you for your comment about the comfortable bed. A good nights rest is very important. We can't wait to see you on your next visit.

10/10 – Excellent

Claudette

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wonderful stay. No problems at all. Excellent customer service by staff.
Séjour de 4 nuits en juillet 2023
Hotel Staff a répondu le 30 août 2023
Thank you for choosing our Holiday Inn. Thank you for your kind comments. I am glad you had a wonderful stay. We hope to see you again!

8/10 – Bien

Tareq

Séjour de 2 nuits en juillet 2023
Hotel Staff a répondu le 30 août 2023
Thank you for choosing our Holiday Inn. We appreciate your review of the hotel. We hope you will come back and see us again.

10/10 – Excellent

Sharen

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location for getting into Detroit for Taylor Swift - friendly & helpful staff, safe, quiet and comfy beds!
Séjour de 1 nuit en juin 2023

2/10 – Terrible

Darius

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Awful stay
Hotel Staff a répondu le 25 mai 2023
Darius,I apologize for not meeting your expectations. If there is anything we can do to make it right for you, please do not hesitate to reach out to us here at the property and we can discuss your stay.

4/10 – Médiocre

Edward

Voyage en famille, Voyage d’affaires
Points faibles : État et installations de l’hébergement
The bed was lumpy the shower leaked. The room provided did not conform with the one booked handicap room with roll in shower booked regular tub shower provided and no handicap seat provided
Séjour de 1 nuit en mai 2023
Hotel Staff a répondu le 18 mai 2023
Edward,I do apologize for the inconvenience you experienced with the bed and the shower. I will have our maintenance staff check both of these right away to get them corrected. The room was booked as a handicap accessible but you did not choose the one with the roll in shower with the seat you booked the one with the tub. If you need a shower chair please make sure to request one, we do have them available and ready for our guests.

4/10 – Médiocre

Denisha

Points faibles : Service et personnel
Séjour de 1 nuit en mai 2023
Hotel Staff a répondu le 15 mai 2023
I apologize for the inconvenience you experienced during your stay. Please contact the hotel to discuss further.

6/10 – Acceptable

Brittany

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Not the cleanest room
The sheets was dirty , the bathroom was not the cleanest I didn’t want to shower I had my daughter and nephew they complained too And I just recommend the restaurant should stay open weekends . Sorry won’t stay at this hotel specifically again .
Séjour de 2 nuits en mars 2023
Toni a répondu le 29 mars 2023
Brittany,First let me apologize for the inconveniences you faced during your stay with cleanliness. That level of service is unacceptable and we will work with the housekeeping staff to get it corrected immediately. If you would like to discuss this further, please feel free to reach out to the hotel and speak with management.

2/10 – Terrible

faris

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The shower not working i change 2 rooms still have same problem
Séjour de 1 nuit en mars 2023
Toni a répondu le 22 mars 2023
I apologize that the shower did not function appropriately for you. They are not the easiest one to operate. You have to pull the handle back towards you for the water to come on then you can turn it to hot or cold temperature.

10/10 – Excellent

Latoya

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2023
Toni a répondu le 29 mars 2023
Latoya,Thank you for choosing to stay with us. We appreciate you taking time to provide a review.

4/10 – Médiocre

Neil

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Location was great! Noise level over the charts! Kids running down the halls SCREAMING at 10:45 PM. Group of men/women partying on a Monday night with music so loud woke me out of dead sleep at 1:45 AM! Front desk said place is really bad on the weekends! DON’T STAY HERE ON BUSINESS!
Séjour de 1 nuit en février 2023
Toni a répondu le 16 févr. 2023
Neil,I am so sorry for the noise you experienced during your stay. Soon as it was brought to our attention, it was addressed immediately. We do not tolerate that kind of behavior. We apologize for the inconvenience this caused.

10/10 – Excellent

Veronica

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The cleaniess of the room and property and the services of the staff
Séjour de 1 nuit en février 2023
Toni a répondu le 13 févr. 2023
Veronica,Thank you for choosing to stay with us. We appreciate you taking time to provide feedback about your experience with us. We look forward to your next visit.

10/10 – Excellent

TAWFEK

Séjour de 2 nuits en février 2023
Toni a répondu le 22 mars 2023
Thank you for your review. We appreciate the 5 and hope to see you again.

10/10 – Excellent

Suwen

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The restaurant is convenient and good breakfast.
Toni a répondu le 18 janv. 2023
Suwen,Thank you for choosing our Holiday Inn. We appreciate your feedback and comments about the restaurant and breakfast. We hope to see you again.

4/10 – Médiocre

Zina

Voyage en famille
Points faibles : Confort de la chambre
Very disappointed
It was very uncomfortable very noisy people were partying in the room till 5 in the morning and the smell of smoking it’s was all in the room I have to kids with me it was very not healthy at all I call front desk at 5 to ask her to make them stop she said I will try to control the noise but can’t do any thing about drugs never again in that location
Séjour de 1 nuit en décembre 2022
Toni a répondu le 12 janv. 2023
I am so sorry for the experience you had at our location. The noise and smoking is not tolerated. I will discuss this with my staff and make sure that does not happen again.