Extérieur

Hotel Indigo Denver Downtown - Union Station, an IHG Hotel – Avis

3.5 out of 5

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 637 avis sur 1000." "
Note de 8 – Bien, d’après 219 avis sur 1000." "
Note de 6 – Acceptable, d’après 81 avis sur 1000." "
Note de 4 – Médiocre, d’après 30 avis sur 1000." "
Note de 2 – Terrible, d’après 33 avis sur 1000." "

9,2/10

Propreté

9,2/10

Service et personnel

8,2/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

bertrand

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hôtel centre ville près de Union Station, neuf, avec toutes commodités. Emplacement idéal pour découvrir la ville. Confortable et secrétaire. Personnel aimable et accueillant. Restauration et stationnement sur place.
Séjour de 1 nuit en mai 2023
Michael a répondu le 8 mai 2024
Thank you

8/10 – Bien

Cécile

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Chambre impeccable et super bien situé
Séjour de 1 nuit en mars 2022
Amy Healy General Manager a répondu le 5 avr. 2022
Thank you for your king words Cecile! Come back again soon! Cheers! Amy Healy General Manager

6/10 – Acceptable

Brianne

Voyage de couple
The hotel was nice enough, room had a good view. But not the cleanest. Different trash found stuff under bed or around corners. Also the onsite parking is an astronomical amount of $ that is not included in the staff. It’s a very empty parking garage to be charged so much money.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Tyler

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very pleased with the room, staff, and all amenities. Will return!
Séjour de 3 nuits en mai 2024

8/10 – Bien

Micah

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Didn't know it was under construction, but still was really nice and very friendly staff.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Duane, Rapid City

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 – Excellent

SANJOY

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is very modern vibe, the lobby very cozy, what we liked most is the affordable parking option that was not the case in some of the facilities around the area.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Barbara

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Keegan M

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay if using the train from the airport.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Stephanie

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a nice stay and convenient for our work convention. I do wish for the cost that the television actually worked. We only turned it on in the evening when we were winding down, so it was not a huge deal but the channels would come on for a couple minutes and then go black. All the channels did it, so I unplugged the HDMI and figured I just stream a show from my laptop, but certain colors were like the snow when a channel would come in on an old TV. We had turned on a show where most people were wearing dark blazers and anything on screen that was dark blue or grey had that snow in the lines. I noticed because everyone's blazer on the show was snow. Otherwise it was a decent stay. We had to go to lobby to use the microwave to heat some leftovers one night. If you're going to have 1 microwave for a whole hotel you would think they would spring for a good one, but it took 4 minutes to reheat a small bowl refrigerated pasta.
Séjour de 5 nuits en avril 2024

10/10 – Excellent

Orlando

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Cristela, Austin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024

8/10 – Bien

Carlos, MIAMI

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Good hotel, great breakfast options an superb coffe, nice location, but a little bit high priced
Séjour de 3 nuits en avril 2024
Michael a répondu le 8 mai 2024
C,Thanks for your feedback! We're glad you found the room comfortable and quiet, even with our proximity to Union Station. It's great to know you appreciated our friendly and helpful staff, as well as the convenient access to 16th Street Mall. We hope to welcome you back soon for another pleasant stay!

10/10 – Excellent

Bob

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place, very clean, well maintained, soft beds, dark rooms, fresh modern decor, connected paking ramp, close to ballfield, plenty to do in walkable distances
Séjour de 2 nuits en avril 2024
Michael a répondu le 8 mai 2024
B,Thank you for your review! We're glad you appreciated our clean, well-maintained facilities, comfortable beds, and modern decor. It's great to know our convenient parking and location near the ballfield worked well for you. We look forward to welcoming you back for another enjoyable stay!

10/10 – Excellent

Gary

Séjour de 2 nuits en avril 2024

8/10 – Bien

THOMAS

Séjour de 2 nuits en avril 2024
Michael a répondu le 8 mai 2024
thank you

10/10 – Excellent

Caryn

Séjour de 2 nuits en avril 2024

10/10 – Excellent

Kayla

Séjour de 3 nuits en avril 2024
Michael a répondu le 8 mai 2024
Thank you

10/10 – Excellent

Phillip

Séjour de 2 nuits en avril 2024
Michael a répondu le 8 mai 2024
Thank you

8/10 – Bien

Manu

Points forts : Propreté, service et personnel
Convenient
Séjour de 1 nuit en avril 2024
Michael a répondu le 8 mai 2024
thank you

10/10 – Excellent

Courtney

Séjour de 3 nuits en avril 2024
Michael a répondu le 8 mai 2024
Thank you

8/10 – Bien

jonathan, Sioux city

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Loved that you can walk everywhere. Staff wasnt very accommodating, but thats okay, we still loved it!
Séjour de 3 nuits en avril 2024
Michael a répondu le 8 mai 2024
thank you

10/10 – Excellent

Larry

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel Indigo in Denver, CO. Great staff! Very nice, helpful, and accommodating. Hotel amenities package included deluxe continental breakfast that proved to be extremely tasty and an incredible value for the modest ammenities fee. The hotel had beautiful, warm, and inviting (art deco) high-end hotel decor. We came in on Amtrak train and hotel is across the street from direct access to the train station tracks, really. Whole Foods Market (& cafe) where ate most meals seems just about 1/2 blod and family and we have already decided to return to Denver and stay in this same hotel in the future. We highly, highly, recommend it!
Séjour de 3 nuits en mars 2024
Michael a répondu le 8 mai 2024
thank you

10/10 – Excellent

Selena

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Michael a répondu le 16 mars 2024
Selena,Thank you so much for the glowing 5-star rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay. Safe travels!

10/10 – Excellent

Wyne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This is a nice boutique hotel located close to Union Station. It is convenient to my son’s apartment when I come to visit him. And it’s safe and comfortable.
Séjour de 2 nuits en février 2024
Michael a répondu le 9 mars 2024
Thank you for your kind review! We're thrilled to hear that you find our boutique hotel to be a convenient and comfortable choice when visiting your son. Your safety and comfort are our top priorities, and we're glad to know that you feel secure during your stay. We appreciate your loyalty and look forward to welcoming you back on your future visits to Denver!

6/10 – Acceptable

Nicola

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
We did arrive very late at night, however the room we had seemed to have a broken door to the bathroom. During the night the whole door collapsed on the floor. Quite a scary experience for sure. Very convenient for sure, next to Union station, but if we had more time we would have asked to move rooms for sure
Séjour de 1 nuit en février 2024
Michael a répondu le 9 mars 2024
I'm terribly sorry to hear about your experience with the bathroom door during your stay. That's definitely not the level of comfort and safety we strive to provide for our guests. Your safety and peace of mind are of utmost importance to us, and it's concerning to hear that you had such an unsettling experience.Please accept our sincerest apologies for any inconvenience or distress this may have caused you. We appreciate your understanding and would like to assure you that we will address this issue immediately to prevent any similar occurrences in the future.If there's anything we can do to make it up to you or assist you further, please don't hesitate to reach out to us. We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a much more pleasant stay in the future.

10/10 – Excellent

Ashley

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Michael a répondu le 9 mars 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.

10/10 – Excellent

Jonathan

Séjour de 1 nuit en février 2024
Michael a répondu le 8 mai 2024
Thank you

4/10 – Médiocre

Phillip

Points forts : Commodités, état et installations de l’hébergement
Points faibles : Service et personnel
Front desk attendant had my Expedia reservation that I had already paid for online in front of her on her computer. She then asked that I pay for incidentals but charged me for both incidentals and an additional night. My credit card has still not been refunded after a week. Sketch.
Séjour de 1 nuit en février 2024
Michael a répondu le 9 mars 2024
I'm terribly sorry to hear about the issue you experienced during your check-in. This is definitely not the level of service we aim to provide, and I apologize for any inconvenience or frustration caused by the overcharge and delay in refunding your credit card.Rest assured, we take such matters seriously, and I will immediately escalate this to our management team to investigate and ensure that your credit card is promptly refunded for the incorrect charges.Your feedback is invaluable, and we appreciate you bringing this to our attention. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future.

10/10 – Excellent

Patricia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice large clean modern room. Good location. Staff was excellent.
Séjour de 1 nuit en février 2024
Michael a répondu le 9 mars 2024
Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us and found our room spacious, clean, and modern. We're glad our location suited your needs and that our staff provided excellent service. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next stay even better, please let us know. Thank you for choosing to stay with us!

6/10 – Acceptable

Darunee

Points forts : Propreté
Séjour de 7 nuits en décembre 2023
Michael a répondu le 9 mars 2024
Thank you for your feedback. We appreciate you taking the time to share your experience with us. We're sorry to hear that your stay did not meet your expectations entirely. Your feedback is valuable to us, and we will use it to identify areas for improvement. If there are specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

8/10 – Bien

Michelle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall, we enjoyed our stay! We booked because it was close to Ball Arena, and it turned out to be an easy walk. It would probably be an easy walk to Coor’s Field in the Spring/Summer as well. It’s very close to Union Station for train or light rail access too. We appreciated the onsite parking garage and we were able to park once and then walk everywhere we wanted to go, although guests are allowed in and out privileges. The hotel was nice and the staff was very helpful and friendly. Our room was very quiet and the bed was comfortable. Our only complaints are somewhat petty-the blackout curtain would not close completely, there was no channel guide for the tv, and the room was very warm to the point that we had to turn on the air conditioning during a snowstorm. We would definitely stay here again in the future!
Séjour de 2 nuits en février 2024
Michael a répondu le 9 mars 2024
Thank you for your detailed review and for choosing to stay with us! We're thrilled to hear that you enjoyed your overall experience and that our convenient location near Ball Arena and Union Station made your stay enjoyable. We're glad to hear that you found our staff helpful and friendly and that you appreciated the quietness of your room and the comfort of the bed.We apologize for the inconvenience caused by the blackout curtain, the lack of a channel guide for the TV, and the temperature in your room. Your feedback is valuable to us, and we will address these issues to ensure a more comfortable stay for our guests in the future.Thank you for your understanding, and we look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

6/10 – Acceptable

Elsie, New York

Points forts : Propreté, service et personnel
Séjour de 3 nuits en janvier 2024
Michael a répondu le 9 mars 2024
Thank you for your feedback. We appreciate you taking the time to share your experience with us. We're sorry to hear that your stay did not meet your expectations entirely. Your feedback is valuable to us, and we will use it to identify areas for improvement. If there are specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

10/10 – Excellent

Andrew

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en janvier 2024
Michael a répondu le 9 mars 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.

10/10 – Excellent

Kathrin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Michael a répondu le 9 mars 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.

10/10 – Excellent

Jose

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Cozy loft atmospher, looking foward to stay again!
Séjour de 1 nuit en janvier 2024
Michael a répondu le 9 mars 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the cozy loft atmosphere during your stay with us. We're delighted to know that you're looking forward to staying with us again in the future. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful experience. If there's anything specific you'd like us to do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 – Excellent

Joan

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Staycation
We were all pleased with our staycation; short walk from Union Station from the N- line light rail, beautiful lobby, delicious breakfast and coffee, loved the ability to control the heater in our room, hot water, and impressed with the taste of coffee pods in the room
Séjour de 1 nuit en janvier 2024
Michael a répondu le 9 mars 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a wonderful staycation at our hotel. It's great to know that our proximity to Union Station and the N-line light rail made transportation convenient for you. We're glad you enjoyed our beautiful lobby, delicious breakfast, and coffee offerings.We're also pleased to hear that you appreciated the ability to control the heater in your room, the availability of hot water, and the taste of the coffee pods provided. Your satisfaction is our priority, and we're thrilled that we could meet your expectations during your stay.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.

10/10 – Excellent

Yuleiquis

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Michael a répondu le 9 mars 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.

10/10 – Excellent

Stacy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Michael a répondu le 9 mars 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.

8/10 – Bien

Traci

Séjour de 1 nuit en janvier 2024
Michael a répondu le 9 mars 2024
Thank you for your feedback and for rating your experience with us. We're pleased to hear that you had a positive stay overall. Your satisfaction is important to us, and we appreciate your feedback as it helps us identify areas where we can improve. If there's anything specific you think we could do better to earn that extra star next time, please let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Thank you for choosing to stay with us!

10/10 – Excellent

Russell

Voyage de couple
Very attentive staff, wonderful room and view
Séjour de 2 nuits en janvier 2024
Michael a répondu le 8 mai 2024
Thank you

10/10 – Excellent

Anthony

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Michael a répondu le 8 mai 2024
Thank you

10/10 – Excellent

Josh

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel Indigo is within walking distance to great restaurants and all the major sporting venues. The staff was very friendly was the room was clean and spacious.
Séjour de 3 nuits en décembre 2023
Michael a répondu le 8 mai 2024
Thank you

10/10 – Excellent

peter

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect Union Station location
Brief visit to Denver without planning to go skiing or into mountains so decided to take train in from airport ($10.50 - 37min) and stay by Union Station - great central location with lots of great restaurants - hotel was really nice and great value compared to surrounding properties - pleasantly surprised and happy to stay there again
Séjour de 1 nuit en décembre 2023
Michael a répondu le 8 mai 2024
Thank you

2/10 – Terrible

Mauricio

Voyage en famille
Points faibles : Propreté, service et personnel et commodités.
The breakfast was terrible. There was some kind of shop owner there who warmed up some pre made sandwiches which were cold. Not happy about the experience and will never be returning here.
Séjour de 1 nuit en décembre 2023
Michael a répondu le 8 mai 2024
Thank you

8/10 – Bien

Michael

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Location
Séjour de 5 nuits en décembre 2023
Michael a répondu le 8 mai 2024
Thank you

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastic stay, many extra personal touches!
Amazing stay! Luke in the espresso bar is awesome. Great stay, great staff, great location! Honestly, the kids loved the extra personal touches and great room.
Séjour de 1 nuit en décembre 2023
Michael a répondu le 8 mai 2024
Thank you

6/10 – Acceptable

Danielle

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Commodités
We were supposed to have breakfast included with our stay but the guy called in sick so they just didn’t provide anything
Séjour de 1 nuit en décembre 2023
Michael a répondu le 8 mai 2024
Thank you

10/10 – Excellent

Josh

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023
Michael a répondu le 8 mai 2024
Thank you

10/10 – Excellent

Justine

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Michael a répondu le 8 mai 2024
Thank you