Dear Brenda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Carlos, Thank you for your feedback. We apologize for the issues you experienced during your stay. We strive to provide a comfortable and pleasant environment for our guests, and it is clear we fell short in your case. Your comments regarding customer service, room odor, and lack of amenities are being taken seriously, and we will address these concerns with our team immediately. We appreciate your input and hope you will give us another chance to provide you with a better experience in the future. Sincerely,Hotel Management

Dear DeLyla, Thank you for staying at our hotel and letting us know we have room for improvement. We apologize for the cleanliness issue and any oversight in our rooms that kept your experience from being perfect. We have shared your feedback with the appropriate teams to ensure our property is up to date and meets our guest's expectations. Thank you again for your candid feedback; we cannot improve without it. We hope you will allow us another opportunity so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Samuel, Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us at Extended Stay America. Providing excellent service and accommodations is our top priority, and we're glad we could meet your expectations. We appreciate your support and hope to welcome you back again soon!Sincerely,Hotel Management

Dear Cory, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the hotel's condition and cleanliness, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management

Dear Raquel, We would like to express our gratitude for choosing our hotel for your stay and sharing your experience. We are deeply sorry for the issues you encountered during your stay, including our staff. We also apologize for any inconvenience you may have faced during breakfast. We will share your feedback with our team to ensure that such lapses in communication do not happen again in the future. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear Jerry, We deeply regret the frustrating experience you had during your recent visit to our hotel. It's disheartening to learn about the challenges you faced, especially after a long and tiring journey. We understand the inconvenience caused by the miscommunication and the lack of assistance from our staff, which is certainly not reflective of our usual standards. Please rest assured we will address this issue internally to ensure it does not happen again. Although this does not change what transpired, we would like to extend our sincerest apologies for any disappointment caused. We would be grateful for the opportunity to make it right for you in the future and hope to welcome you back soon.Sincerely,Hotel Management

Dear Camilo, We're sincerely sorry to hear about your disappointing experience. Your brief comment leaves us with much to improve upon. We aim to provide all guests with a comfortable and enjoyable stay, and we regret falling short of your expectations. Our priority is your satisfaction, and we hope to serve you better.Sincerely,Hotel Management

Dear Wayne, Thank you for taking the time to tell us about your visit. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management

Dear Arika, We apologize for the multiple issues you encountered during your stay. Your feedback is invaluable, and we're taking immediate action to address the problems with cleanliness, amenities, and maintenance. We also regret any disappointment regarding the breakfast offerings and elevator conditions. We aim to provide a comfortable and enjoyable stay for all our guests. Therefore, we regret falling short of your expectations. Your compliments about our front desk staff are appreciated, and we're glad they could assist you with recommendations. Your feedback is valuable, and we hope to exceed your expectations in the future. Sincerely,Hotel Management

Dear JORGE, We're delighted to hear that your stay at Extended Stay America had the potential to be perfect! We apologize for the inconvenience regarding your laundry. Rest assured, we take the safety and security of our guests seriously, and we'll look into ways to prevent similar incidents in the future. Thank you for bringing this to our attention, and we look forward to welcoming you back.Sincerely,Hotel Management

Dear Chad, Thank you for choosing to stay with us and for sharing your feedback. We appreciate your comments about our friendly and helpful staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. However, we are sorry about the issue in your room during your stay. Although our pest control provider does service our hotel on a routine basis, we will address this with them to ensure they are doing everything to prevent any future issues. We are also sorry for the disappointment you had with the room amenities, and we are very grateful for your patience. We hope you will see this as the isolated incident that it was. Thank you again for your feedback, and we hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Raymond, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. It was our pleasure hosting you, and we hope you will stay with us again the next time you visit the city.Sincerely,Hotel Management

Dear Christopher, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Syed, We sincerely apologize for the disappointing experience you had during your stay. Your feedback is important, and we regret that the cleanliness and odor issues impacted your visit. We take these concerns seriously and will address them promptly to improve our service. If you reconsider staying with us in the future, we are committed to providing a much-improved experience. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Montes Driving Services Corp, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Sincerely,Hotel Management

Dear Christopher, Thank you for reviewing our hotel. We are very sorry for the inconvenience you had with our staff during your visit. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management

Dear Andrea, Thank you for choosing to stay with us. We would like to extend our sincere apologies for any inconvenience caused by the air conditioning unit in your room. We appreciate you bringing this issue to our attention, and we assure you that we will take the necessary steps to address it promptly. Your patience and understanding during this time is greatly appreciated. We value your feedback and hope to have the pleasure of welcoming you back for future stays.Sincerely,Hotel Management

Dear Esther, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. Our goal is to provide every guest with an exceptional stay. We have noted your feedback regarding the cleanliness. It is observations like yours that give us the valuable information we need to serve our guests better, and we thank you for sharing them. We look forward to your return!Sincerely,Hotel Management

Dear Karan, Thank you for taking the time to share your review of our property. We are delighted to hear that you had a fantastic time during your stay with us. Our exceptional location, top-notch services, amenities, and dedicated team of hospitality professionals work together to create an unforgettable experience for our valued guests. We eagerly anticipate the opportunity to host you again at Extended Stay America.Sincerely,Hotel Management

Dear James, Thank you for your feedback. We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the same and ensure this does not happen again. Our front desk team works 24 x 7 to help our guests. Unfortunately, all inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if you need further assistance, please feel free to reach out to us directly. We hope this isolated issue will not prevent you from returning for the better experience you deserve in the location you were pleased with.Sincerely,Hotel Management

Dear Richard, Thank you for choosing us. Please accept our apologies for the inconvenience caused by the reservation of your pre-booked room. Further, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. We hope you will stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

Dear Matthew, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of pests, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Robert, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the issues you encountered at our front desk upon arrival. This is not typical of our service, and we will take steps to improve our overall guest experience. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to our guests. Thank you again. Sincerely,Hotel Management

Dear Alexandra, Thank you for sharing your experience. Your feedback is essential to us, as it will assist us in improving our guest experience. Our team is already at work to check how to improve customer service and will take the necessary steps to ensure this does not occur in the future. Our front desk team is always available to ensure they resolve your every problem and make your time with us happy and comfortable. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management

Dear Julio, Thank you for choosing us. Providing clean and comfortable accommodation is one of our top priorities, and we wish your room's condition could have been spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please return so we can make it up on a future visit.Sincerely,Hotel Management

Dear Chloe, Thank you for taking the time to share your experience. We apologize for the oversight in assigning you an occupied room, and we have addressed this issue with our front desk team to prevent any recurrence. However, we appreciate your feedback regarding the bed comfort, and we'll look into making improvements. It's great to hear that you found our service satisfactory, and we hope you'll give us another chance to provide you with a more enjoyable stay.Sincerely,Hotel Management

Dear BARBARA, Thank you for taking the time to provide feedback on your recent stay with us. We understand that you felt that our hotel was only good for one night, and we apologize for any disappointment caused. We strive to provide a comfortable and enjoyable experience for all our guests, regardless of the length of their stay. We appreciate your feedback and will use it to enhance the overall guest experience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

Dear Jennifer, Thank you for taking the time to review our hotel. We apologize for the concerns you had regarding the issues in your room during your recent stay with us. We always aim to exceed our guests' expectations, and we are disappointed to hear that we fell short in your case. Please accept our sincere apologies for any inconvenience caused. Regarding your bill, please feel free to reach out to our hotel directly, so we can review the charges and assist you further. We appreciate your feedback and hope to welcome you back in the future and provide you with an improved experience.Sincerely,Hotel Management

Dear Brenda, Thank you for staying with us and for reviewing your experience. We sincerely apologize for the issues you encountered during your stay with us. We understand this must have been a significant inconvenience for you, and we deeply regret any discomfort or concern it may have caused. At our hotel, we prioritize the cleanliness and safety of our rooms, and we take incidents like this very seriously. We have shared your feedback with our housekeeping and maintenance teams to ensure that such oversights are not repeated in the future. Once again, we apologize for the inconvenience you experienced and appreciate your understanding. We hope to welcome you back in the future and provide you with an improved and enjoyable stay.Sincerely,Hotel Management

Dear Gustavo, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We are working with our housekeeping managers to prevent this from happening again. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

Dear Dennis, Thank you for sharing your review and the details surrounding your recent stay. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management