6/10 – Acceptable
Ashley M.
4 juin 2024
Points forts : Propreté
May 2024 Stay
While the house itself & the location were perfect, we ran into a few issues w/ the management company.
The biggest issue was that the internet did not work at all. We called the management company to try & troubleshoot & they mentioned it was a known issue and the owner was going to be replacing the internet modem soon. The known issue should have been communicated prior to our stay. They mentioned we should be able to get onto the WiFi hotspot, which we were able to connect to, but still didn’t get us internet access. They sent someone to the house to test the signal and he was able to connect without going into the house, but ignored the fact we were able to get onto the hotspot, but it still didn’t give us access to the internet. We drove down Thursday night w/ the intention of working on Friday, but were unable to because of the internet. We traveled with 2 infants and were unable to set up their baby monitors because there was no internet.
We found rusted mouse traps sticking out in the yard. This was a hazard for both the children and dog; with this property being a pet friendly option this should have been addressed prior to check-in.
When we asked if we could check out later than 9am, they told us we had to be out by 10am, because the cleaners had a busy schedule (and no one else checking in that day).
Ashley M.
Séjour de 4 nuits en mai 2024