Piscine intérieure

Wingate By Wyndham Frisco TX – Avis

2.5 out of 5
Wingate By Wyndham Frisco TX
14700 Sh 121, Frisco, TX

Avis

7,4

Bien

Note de 10 – Excellent, d’après 415 avis sur 1005." "
Note de 8 – Bien, d’après 220 avis sur 1005." "
Note de 6 – Acceptable, d’après 142 avis sur 1005." "
Note de 4 – Médiocre, d’après 100 avis sur 1005." "
Note de 2 – Terrible, d’après 128 avis sur 1005." "

7,6/10

Propreté

8,0/10

Service et personnel

7,0/10

Commodités

7,4/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

2/10 – Terrible

Kevin

Voyage d’affaires
Points forts : Propreté
Points faibles : Service et personnel
Inexperience staff it took the front desk more than 2 hours for checking in they could not figure out their own computer system the they woke me up middle of the night since they forgot to get a signature from me and they could not wait till morning
Séjour de 1 nuit en mai 2024
Wingate a répondu le 17 mai 2024
Kevin,I'm sorry to hear about your experience during your recent stay with us. We sincerely apologize for the inconvenience caused by the system breakdown and the subsequent delay in checking you in. Our team was working diligently to resolve the issue as quickly as possible, and while we understand that being woken up in the middle of the night was not ideal, we hoped to expedite the process to minimize further disruption to your stay.We truly appreciate your understanding and patience during this challenging situation. Please know that your feedback is invaluable to us, and we will take steps to ensure that similar issues are addressed and prevented in the future. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much smoother experience in the future.

10/10 – Excellent

Sendhil

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Accommodative
Séjour de 2 nuits en mai 2024
Wingate a répondu le 14 mai 2024
Wow! Thank you so much for your perfect rating, we're delighted that we were able to meet and exceed your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded during your visit.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!

8/10 – Bien

David

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
ok
Séjour de 2 nuits en mai 2024
Wingate a répondu le 13 mai 2024
David, Thank you for taking the time to share your feedback with us. We appreciate your 4/5 rating and are glad to hear that your experience was satisfactory overall.If there's anything specific you think we could do to improve and earn that extra star next time, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests.We hope to have the pleasure of welcoming you back in the future for an even better stay.

6/10 – Acceptable

Mohammad

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Front desk at check in was great and helpful. Room was clean and spacious but the bedding is a different story. The bedding was horrible, the mattress was firm and for back sleepers so as a side sleeper it was painful. The sheets were rough as if they were made out of wood. The most annoying part is the fact that every single hotel I stayed in the past 2 months would all for a courtesy 1PM late checkout except this one and they insisted I leave between 11-12 noon. So I guess I am going with a different hotel next time.
Séjour de 2 nuits en mai 2024
Wingate a répondu le 13 mai 2024
Thank you for your recent stay with us and for taking the time to share your feedback. We're pleased to hear that our front desk team provided great service during your check-in, and we're glad you found your room clean and spacious.We apologize for any discomfort you experienced with the bedding. Your comments are valuable to us, and we'll address them promptly with our housekeeping and maintenance teams. Regarding the late checkout request, we appreciate your understanding of our operational constraints. We're glad we could accommodate your request until noon.We hope to have the opportunity to welcome you back for a more comfortable experience in the future.

8/10 – Bien

Dave

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement
Hotel was excellent for the price. Room could have been cleaner, but for the price you can't complaint.
Séjour de 8 nuits en avril 2024
Wingate a répondu le 13 mai 2024
Dave, Thank you for taking the time to share your feedback following your recent stay with us. We greatly appreciate your thoughtful review.We're thrilled to hear that your experience was overall positive, and we're grateful for your 4-star rating. Your feedback is invaluable to us as we continuously strive to improve and enhance the guest experience.If there's anything specific you think we could do to earn that extra star next time, please don't hesitate to let us know. We're committed to ensuring that each guest has a memorable and enjoyable stay with us.We hope to have the pleasure of welcoming you back soon for another fantastic stay!

2/10 – Terrible

Melissa

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The carpets are stained and disgusting the whole feel is just off putting. Will never stay here again.
Séjour de 2 nuits en avril 2024
Wingate a répondu le 1 mai 2024
Melissa, I'm truly sorry to hear about your disappointing experience during your stay. This falls far short of the high standards we aim to provide for our guests. Rest assured, I've shared your feedback with our team to address these issues immediately. Please accept our sincerest apologies for the inconvenience you faced. We'd appreciate the opportunity to make it right if you give us another chance in the future. Thank you for bringing these matters to our attention.

4/10 – Médiocre

Amber

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Upon arrival the customer service was awful. The room was dirty. The sheets were worn and stained. The carpet was noticeably dirty. The room smelled of cigarette smoke. The blow dryer did not work and a new one was not provided. Towels were changed out but the beds were not made nor was the room cleaned during our stay. We travel a lot and it was the worst experience by far. Do not recommend!
Séjour de 2 nuits en avril 2024
Wingate a répondu le 1 mai 2024
Amber, I'm truly sorry to hear about your disappointing experience during your stay. This falls far short of the high standards we aim to provide for our guests. Rest assured, I've shared your feedback with our team to address these issues immediately. Please accept our sincerest apologies for the inconvenience you faced. We'd appreciate the opportunity to make it right if you give us another chance in the future. Thank you for bringing these matters to our attention.

10/10 – Excellent

Sarah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great stay, quiet.
Séjour de 2 nuits en avril 2024
Wingate a répondu le 1 mai 2024
Thank you, Sarah, for taking the time to rate your recent stay with us! We're delighted to hear that you had a pleasant experience. If there's anything specific you enjoyed or any feedback you'd like to share, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

6/10 – Acceptable

Sherrie

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I was not impressed with property, one of the bed had stain on sheets, one of the chairs had stain in it and I was put up on the top floor when I had asked for accessibility meaning on a lower floor due to my limitations. The person at the front desk was not available to customers and language was difficult to understand at times. Did not feel fully accommodated. Also, I was told at time of check in that they were adding a $50 deposit to my bill until I check out. I was not aware of that. Thanks for allowing me to share.
Séjour de 1 nuit en avril 2024
Wingate a répondu le 1 mai 2024
Sherrie, I'm truly sorry to hear about your disappointing experience during your stay. This falls far short of the high standards we aim to provide for our guests. Rest assured, I've shared your feedback with our team to address these issues immediately. Please accept our sincerest apologies for the inconvenience you faced. We'd appreciate the opportunity to make it right if you give us another chance in the future. Thank you for bringing these matters to our attention.

10/10 – Excellent

Christy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love staying at this hotel!!
Séjour de 2 nuits en janvier 2024
Wingate a répondu le 1 mai 2024
Thank you, Christy, for taking the time to rate your recent stay with us! We're delighted to hear that you had a pleasant experience. If there's anything specific you enjoyed or any feedback you'd like to share, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

4/10 – Médiocre

Jennifer

Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Maria Elisa

See above
Séjour de 3 nuits en avril 2024
Wingate a répondu le 1 mai 2024
Maria Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that your stay was okay, but we strive for excellence, so if there's anything specific you feel we could improve upon, please let us know. Your input helps us to better serve our guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 – Acceptable

Maria Elisa

Points faibles : Commodités
Convenient to my wedding event however I have stayed at more amazing Wyndham properties.
Séjour de 1 nuit en avril 2024
Wingate a répondu le 27 avr. 2024
Maria, Thank you for sharing your feedback with us. While we're glad to hear that our location was convenient for your wedding event, we regret to learn that your overall experience did not meet your expectations compared to other Wyndham properties you have stayed in.We value your feedback and will use it to identify areas where we can improve and enhance the guest experience at our property. If you have any specific suggestions or concerns you'd like to share with us, please feel free to reach out.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

8/10 – Bien

Kathy

Voyage en famille
Points forts : Propreté, service et personnel
Noticeable difference from when I stayed there one year ago. Room carpet/bathroom/property/parking lot not kept up as well. Not as clean/maintained as one year ago.
Séjour de 4 nuits en avril 2024
Wingate a répondu le 26 avr. 2024
Kathy, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the condition of our property during your recent stay. We strive to maintain high standards of cleanliness and upkeep, and we regret that we fell short of your expectations on this occasion.Please rest assured that we take your comments seriously, and we will address them with our team to ensure that we uphold our standards consistently. Your feedback is invaluable to us as we work to improve the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.

10/10 – Excellent

Wilson

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel
Séjour de 1 nuit en avril 2024
Wingate a répondu le 26 avr. 2024
Thank you, Wilson, for taking the time to rate your recent stay with us! We're delighted to hear that you had a pleasant experience. If there's anything specific you enjoyed or any feedback you'd like to share, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

6/10 – Acceptable

Ismael

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Some of the staff seemed rude. Especially at the front desk. I liked the cleanliness and breakfast
Séjour de 2 nuits en avril 2024
Wingate a répondu le 19 avr. 2024
Ismael, Thank you for sharing your feedback regarding your recent stay with us. We're pleased to hear that you found the cleanliness of our hotel satisfactory and enjoyed our breakfast offerings.However, we apologize if you encountered any issues with the behavior of our staff, especially at the front desk. Please rest assured that we take your feedback seriously, and we will address this matter with our team to ensure that all guests receive the courteous and attentive service they deserve.We appreciate your valuable input, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Excellent

Jorge

Excelentr
Séjour de 2 nuits en avril 2024
Wingate a répondu le 22 avr. 2024
Jorge, Thank you so much for your fantastic rating! We are thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back for another exceptional stay in the future. If you have any special requests or preferences for your next visit, please don't hesitate to let us know.

10/10 – Excellent

Jorge

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice
Wingate a répondu le 15 avr. 2024
Jorge, Thank you so much for taking the time to rate your experience with us! We're thrilled to hear that you had a five-star stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional stay in the future!

2/10 – Terrible

Jackie

Séjour de 2 nuits en avril 2024
Wingate a répondu le 7 mai 2024
Jackie, We're sorry to hear that your experience fell short of your expectations. We take feedback seriously and would like to understand more about your concerns to improve our services. If you're willing, please provide additional details about your stay so we can address them promptly. Thank you for bringing this to our attention.

2/10 – Terrible

Aaron

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nasty room. The bed for my kids had no linens or pillows. Broken faucet, hikes in the ceiling, and both phones in the rooms were broken. Trash!
Séjour de 2 nuits en avril 2024
Wingate a répondu le 15 avr. 2024
I'm truly sorry to hear about your disappointing experience during your stay. This falls far short of the high standards we aim to provide for our guests. Rest assured, I've shared your feedback with our team to address these issues immediately. Please accept our sincerest apologies for the inconvenience you faced. We'd appreciate the opportunity to make it right if you give us another chance in the future. Thank you for bringing these matters to our attention.

6/10 – Acceptable

Brent

Voyage en famille
Was just ok
Séjour de 1 nuit en février 2024
Wingate a répondu le 12 avr. 2024
Dear Brent,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that your stay was okay, but we strive for excellence, so if there's anything specific you feel we could improve upon, please let us know. Your input helps us to better serve our guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Excellent

Marilyn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely rooms
Séjour de 1 nuit en avril 2024
Wingate a répondu le 10 avr. 2024
Marilyn, That's fantastic to hear! We're thrilled that you had such a wonderful experience during your stay. If there's anything specific you particularly enjoyed or if you have any feedback to share, we'd love to hear it. Thank you for choosing us, and we hope to welcome you back again soon!

10/10 – Excellent

Roger

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great facility.
Séjour de 2 nuits en avril 2024
Wingate a répondu le 10 avr. 2024
Thank you for the positive rating, Roger! We're thrilled to hear that you had a great experience during your stay. If there's anything specific you enjoyed or any feedback you'd like to share, feel free to let us know. We appreciate your support and hope to welcome you back again soon!

6/10 – Acceptable

Tyler

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
It was fine. The room had zero hotel info in the rooms that you normally see with policies or amenities on-property. No cups for drinking of any sort in the room. Vending machines were “down for reprogramming” on all floors. Cans of soda were $1 posted on the vending machines and front desk sold them for $2. The room had no “do not disturb” tags to put on the door and only right before I checked out did I notice a little label on the door to turn a lever for “do not disturb” but it did not say which way was “do not disturb” and which way was not and there was no indication on either side of the door to tell you. As a result, I did not receive turndown service during my stay. My key stopped working two different times, and both times, the front desk people didn’t ask for ID or any sort of confirming info to make sure I wasn’t trying to get a key to a room that wasn’t mine. In both cases, the two front desk people in question were not the ones that checked me in the day prior. For the cost, it was fine, but would not stay here again.
Séjour de 2 nuits en avril 2024
Wingate a répondu le 10 avr. 2024
Thank you for your feedback, Tyler. We apologize for the inconvenience you experienced during your stay. We appreciate your suggestions and will work to improve in the areas mentioned. Rest assured, we do have "do not disturb" signs available, and we'll ensure they are clearly marked for future guests. Additionally, we'll address the vending machine pricing discrepancy and ensure our front desk staff follows proper procedures for issuing room keys. We hope you'll give us another chance in the future to provide you with a better experience. If you have any further concerns or questions, please don't hesitate to reach out to us.

10/10 – Excellent

Sridhar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great
Séjour de 4 nuits en avril 2024
Wingate a répondu le 9 avr. 2024
Sridhar, Thank you so much for the perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. If you ever find yourself in the area again, we would be honored to host you once more. Until then, safe travels and warm regards!

10/10 – Excellent

Saul

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed the stay
Séjour de 2 nuits en mars 2024
Wingate a répondu le 4 avr. 2024
Saul, Thank you for taking the time to rate us! We're delighted to see that you had a wonderful experience during your stay. If there's anything specific that stood out to you or any suggestions you have for us to make your next visit even better, please feel free to let us know. We hope to have the pleasure of welcoming you back soon!

8/10 – Bien

Mitesh

Points forts : Propreté, service et personnel
Phone in my room was broken (quite a few buttons were missing and phone wasn’t even connected to power…. It was a DUMMY phone) so in case of emergency I had no options but to go down to reception area
Séjour de 1 nuit en mars 2024
Wingate a répondu le 2 avr. 2024
Mitesh,Thank you for taking the time to share your feedback with us. We're glad to hear that overall you had a positive experience during your stay.We sincerely apologize for the inconvenience caused by the broken phone in your room. Your safety and comfort are our top priorities, and we regret that we fell short in providing you with a fully functional communication device. We have shared your comments with our maintenance team to address the issue promptly and ensure that all room amenities are in proper working order for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.

2/10 – Terrible

Luis

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No reasonable
Séjour de 2 nuits en mars 2024
Wingate a répondu le 2 avr. 2024
We are truly sorry to learn about your disappointing experience during your recent stay with us. Your feedback is invaluable to us, and we sincerely apologize for falling short of your expectations.We would greatly appreciate the opportunity to discuss your concerns in more detail and learn how we can make amends for any shortcomings you encountered. Please feel free to reach out to us directly so we can address your concerns promptly and work towards resolving them to your satisfaction.Once again, we apologize for any inconvenience caused and hope to have the opportunity to restore your confidence in our hotel in the future.

4/10 – Médiocre

Abhishek

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Check in was okay, but room has noisy ac unit which was not functional, pool water was ice cold. Complementary breakfast was limited option , no creamer for the coffee.
Séjour de 3 nuits en mars 2024
Wingate a répondu le 2 avr. 2024
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit.We regret to hear about the issues you encountered with the AC unit in your room and the temperature of the pool. Our maintenance team has been alerted to address the noisy AC unit immediately, and we will investigate the pool temperature to ensure it meets our standards for guest comfort.Regarding the complimentary breakfast options, we appreciate your feedback. While we strive to offer a variety of choices beyond our brand standards, we apologize if our offerings did not meet your expectations. We will review our breakfast selection to ensure we are providing the best possible experience for our guests.As for the creamer for your coffee, we apologize if it was not readily available during your stay. We will ensure that our staff is more vigilant in restocking supplies, and we encourage guests to reach out to us so we can promptly address any concerns or special requests.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 – Acceptable

MiyaehDeyana

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
front desk over charged my card, the room was dusty and you can tell they have not wiped down in the room in a while
Séjour de 3 nuits en mars 2024
Wingate a répondu le 2 avr. 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused during your recent stay. Our team takes great care to ensure that our rooms are thoroughly cleaned and maintained to the highest standards, and we're disappointed to hear that we fell short of your expectations in this regard.Regarding the issue with your card, we assure you that our billing processes are closely monitored to ensure accuracy. However, we will certainly investigate this matter further to ensure that any discrepancies are addressed promptly.Your comments are invaluable to us as we continuously strive to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 – Excellent

robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Wingate a répondu le 2 avr. 2024
Robert,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay. If there's anything specific that made your visit exceptional or if you have any feedback to share, please feel free to let us know. We hope to welcome you back again soon for another fantastic stay!

10/10 – Excellent

Jason

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Wingate a répondu le 22 mars 2024
Thank you, Jason! We appreciate your positive rating and are delighted to hear that you had a great experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 – Médiocre

Casey

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points faibles : Commodités
The property and the rooms are rundown, carpets are stained and sticky, gym equipment is broken or doesn’t work properly. Pool is chipping and green. Furniture in the rooms are scuffed torn and broken. Shampoos and toilet paper were all 1/2 used and the mattresses were not comfortable.
Séjour de 2 nuits en mars 2024
Wingate a répondu le 21 mars 2024
Casey,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. While we strive to maintain our property to the highest standards, we understand that there may be areas that require improvement.Please rest assured that we take your comments seriously, and we are actively working on plans for renovations to address the issues you mentioned. Our priority is to provide a comfortable and enjoyable experience for all our guests, and we regret if we fell short of your expectations on this occasion.We understand that cleanliness is of utmost importance, and we assure you that we take great care to ensure our rooms are thoroughly cleaned and well-maintained. However, we apologize if you found any amenities to be less than satisfactory.Your feedback is invaluable to us as we strive to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay

8/10 – Bien

Johnny

Voyage en famille
Points forts : Commodités
Good: breakfast server was great, generally clean, rooms decent. Bad: Indoor pool was not well kept, looked dirty and no circulation.
Séjour de 2 nuits en mars 2024
Wingate a répondu le 21 mars 2024
Johnny, Thank you for your feedback. We're glad to hear that you enjoyed the service provided during breakfast and found the rooms to be clean and satisfactory. However, we apologize for the inconvenience you experienced with the indoor pool. Maintaining a clean and safe environment for our guests is a top priority, and we will address your concerns with our team to ensure improvements are made. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. If you have any further comments or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 – Acceptable

Bridget

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Wingate a répondu le 21 mars 2024
Bridget,Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations. We're committed to providing our guests with a comfortable and enjoyable stay, and we appreciate any insights that can help us improve. If there are any specific areas you feel we could enhance, please don't hesitate to let us know. We hope to have the opportunity to exceed your expectations in the future.

4/10 – Médiocre

Tara

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, commodités
Points faibles : Propreté, état et installations de l’hébergement
You can tell that the room had been cleaned. There was white stuff on the skirt of bed. The sheets were stained, a/c wasnt working properly. Carpet very stained. Wont be staying there again. I read many revies that yall charge peoples cards more then once for rooms.
Séjour de 1 nuit en mars 2024
Wingate a répondu le 21 mars 2024
Tara,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered during your stay. Providing a comfortable and clean environment for our guests is of the utmost importance to us, and we regret that we fell short of your expectations in this regard. Rest assured, we take your comments seriously and will address them with our housekeeping team to ensure that such issues are not repeated in the future.Regarding the concerns about billing, we assure you that we take great care in handling our guests' payments and strive to provide transparent and accurate billing practices. We appreciate you bringing this to our attention, and we will investigate the matter further to ensure that our billing procedures are in line with our standards.We value your feedback as it helps us to improve, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience.

4/10 – Médiocre

Sarada

Points faibles : Service et personnel
Poor staff and service
Séjour de 3 nuits en mars 2024
Wingate a répondu le 22 mars 2024
Sarada, we're sorry to hear that your experience fell short of expectations. If there's anything specific that didn't meet your satisfaction during your stay, please let us know. We're always looking for ways to improve and ensure our guests have a comfortable experience.

10/10 – Excellent

Kim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The breakfast was not the greatest. The food looked old. The bed were comfortable.
Séjour de 1 nuit en mars 2024
Wingate a répondu le 21 mars 2024
Kim,Thank you for your feedback and for choosing to stay with us! We're glad to hear that you found the beds comfortable during your visit. Regarding the breakfast, we appreciate your honesty, and we'll make sure to address this issue with our team to ensure that our breakfast offerings meet our guests' expectations. Your input helps us to continually improve, and we hope to have the opportunity to exceed your expectations in the future!

10/10 – Excellent

Idalia

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like the breakfast and good staff great service
Séjour de 1 nuit en mars 2024
Wingate a répondu le 14 mars 2024
Idalia, Thank you so much for your kind words and positive feedback! We're delighted to hear that you enjoyed our breakfast offerings and experienced great service from our staff during your stay. Providing a memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations.We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Wingate by Wyndham a répondu le 11 mars 2024
Dear Robert,Thank you so much for taking the time to rate our hotel! We're thrilled to hear that you had a wonderful experience during your stay. We strive to provide exceptional service and comfort to all our guests.We sincerely hope to welcome you back in the near future. Please don't hesitate to reach out if there's anything else we can assist you with.

4/10 – Médiocre

Sharron

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Wingate by Wyndham a répondu le 11 mars 2024
Dear Sharron, We are sorry to hear that we did not meet your expectations during your stay. We would like to hear from you with any specific concerns you may have to make things right for future stays.We have been working on improvements and your feedback would be appreciated.Hope you give us a chance to make your stay more enjoyable.

10/10 – Excellent

Aaron

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was good
Séjour de 2 nuits en mars 2024
Wingate a répondu le 6 mars 2024
Aaron, thank you so much for taking the time to rate us 5/5! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!

8/10 – Bien

Brandy

Points forts : Propreté, service et personnel et commodités.
Hotel key stopped working. Hot tub was not working. Bathtub was making noises but all in all...a good place to stay for the money.
Séjour de 2 nuits en mars 2024
Wingate a répondu le 6 mars 2024
Brandy, Thank you for your feedback and for choosing to stay with us. We apologize for the inconvenience you experienced with the hotel key and the hot tub during your stay. Rest assured; we are addressing these issues to ensure they are resolved promptly. We're glad to hear that overall, you found our hotel to be a good value for your money. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay in the future.

6/10 – Acceptable

Elizabeth

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The stay itself was affordable but the hotel does need some upgrades. The beds were in poor condition, carpet and sofa had several stains. The pool was disgusting! I also want to mention there seems to not be very much privacy within the rooms. I could hear much of what was going on in the rooms next to mine. I didn’t complain about anything because I was only there to sleep and I’m clearly also aware of the saying…you get what you pay for!
Séjour de 2 nuits en mars 2024
Wingate by Wyndham a répondu le 4 mars 2024
Thank you for taking the time to provide feedback on your recent stay with us. We value your input as it helps us identify areas for improvement and enhance the overall guest experience.We sincerely apologize for any discomfort or inconvenience you experienced during your stay. Your comments regarding the condition of our beds, as well as the cleanliness of the carpet, sofa, and pool, are deeply concerning to us. Please rest assured that we are taking immediate action to address these issues, including implementing a thorough maintenance and refurbishment plan by the early summer to ensure that all our amenities meet the high standards of cleanliness and comfort that our guests expect and deserve.

8/10 – Bien

Brian

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The
Séjour de 2 nuits en février 2024
Wingate a répondu le 27 févr. 2024
Brian, thank you for taking your time out and rating us. We highly appreciate your business, and we hope to see you again.

4/10 – Médiocre

Ashlee

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel
We checked in the bathroom door was busted and duck taped back together. Their was other guest personal belongings left in the room and there was hair in the bed.
Séjour de 1 nuit en février 2024
Wingate a répondu le 27 févr. 2024
Ashlee, we are sorry to hear about your inconvenience. Please rest assure that your concern will be addressed. We will coach the team to be extra careful about detailing the room. We would also like to let you know that we are planning on renovating the place in near future. I am sure you will give us second chance to serve you as this is not norm to us.

10/10 – Excellent

Kathy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No complaints.
Séjour de 1 nuit en février 2024
Wingate a répondu le 27 févr. 2024
Kathy, we are glad you had enjoyed your stay with us. We highly appreciate your business. Hope to see you again.

10/10 – Excellent

MELISSA

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was easy to check in. The gentleman at the front desk was polite, and friendly.
Séjour de 1 nuit en février 2024
Wingate a répondu le 27 févr. 2024
Melissa, I am glad to hear that you enjoyed your stay with us. I will share your review with Front-desk team and i am sure they will be happy hearing this. We highly appreciate your business, and we hope to see you again soon.

2/10 – Terrible

Glenda

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Very noisy, it looks like the curtain had blood stains, it was just horrible.
Séjour de 3 nuits en février 2024
Wingate a répondu le 27 févr. 2024
Glenda, thank you for taking the time to share your feedback. We are truly sorry to hear about your experience. We strive to provide excellent service to our customers, and it's clear we fell short in this instance. We are planning on renovating the place in near future and hopefully you will give us opportunity to serve you again.

10/10 – Excellent

Laronda

Séjour de 1 nuit en février 2024
Wingate a répondu le 21 mars 2024
Laronda, That's wonderful to hear! We're delighted that you enjoyed your stay with us. If there's anything specific you particularly liked or if there are any areas where we could improve, please feel free to let us know. We look forward to welcoming you back again soon!