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The Lumen – Avis

4 out of 5
The Lumen
6101 Hillcrest Ave, Dallas, TX

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 527 avis sur 1001." "
Note de 8 – Bien, d’après 253 avis sur 1001." "
Note de 6 – Acceptable, d’après 126 avis sur 1001." "
Note de 4 – Médiocre, d’après 55 avis sur 1001." "
Note de 2 – Terrible, d’après 40 avis sur 1001." "

9,0/10

Propreté

8,8/10

Service et personnel

7,6/10

Commodités

8,6/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 – Terrible

Jaime, Cedar Park

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
They are unable to fix an AC unit.If your room is not to your desired temperature, ask for a new room immediately not for the technician. They came to my room 3 times and it never worked properly, had to open the balcony window... very retro.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Carol

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Juliette Schlauder

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
We were disappointed by the hotel. Our room’s toilet kept running and they told us they could not fix it. The staff was helpful and nice. The gym is too small and felt dated with equipment that was old too. The shower floor was extra slippery. We asked for extended checkout time, the person at the desk was polite and accommodating. However when we got back to the hotel later, another employee told us we could not have it. Overall, it was a lot of very good, the staff, and disappointment: the facilities.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

leonardo, Austin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Brad, Mt. Pleasant

Séjour de 2 nuits en avril 2024

6/10 – Acceptable

MATTHEW

Points forts : Service et personnel, état et installations de l’hébergement
Very friendly staff but the rooms need to be cleaned better between stays. I wiped down the bedside table and so much dirt came off I was afraid to look in corners. I am immunocompromised so I was not happy. The public areas of the property looked great.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Tracey, Cedar Park

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place. This is my 3rd time at the Lumen. Each time has been awesome. Staff has been welcoming and willing to go the extra mile.
Séjour de 1 nuit en avril 2024
Guest Service Manager a répondu le 26 avr. 2024
Thank you for your feedback, we are honored that you chose to stay with us here at The Lumen!

10/10 – Excellent

Flogers, Edmond

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed my time at this place, nice, clean and such a friendly staff and atmosphere!
Séjour de 1 nuit en mars 2024
Tonya German - Guest Service Manager a répondu le 26 avr. 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay. We hope to see you again in the near future!

8/10 – Bien

Marco

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect location, the only down side: a self parking for guest’s is not offered
Séjour de 4 nuits en mars 2024
Guest Service Manager a répondu le 26 avr. 2024
We sincerely apologize for the inconvenience caused to you regarding the parking and hope this does not hinder any future stays. Thank you for choosing The Lumen.

8/10 – Bien

Wojciech

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice hotel
Séjour de 1 nuit en mars 2024
Guest Service Manager a répondu le 26 avr. 2024
Thank you for your feedback, we hope to see you again in the near future!

6/10 – Acceptable

Andrew

Voyage d’affaires
Points forts : Propreté
I’m sad that I go downgraded upon arrival because the room I paid for “wasn’t ready yet” even though it was several hours after the check in time.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Anthony a

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Guest Service Manager a répondu le 26 avr. 2024
Thank you for your feedback! We hope to see you again in the near future!

6/10 – Acceptable

Tamara

Voyage de couple
Points forts : Propreté, service et personnel
Nice safe area, walkable. Close drive to the things we wanted to do. Pool area closed off so not able to go outside to sit and relax. VERY expensive bottles of water in room, could buy a whole case with lots of change left over from Walmart for this price. Bathroom door was a joke! Noisy and hard to close. Room and facilities were very clean. Would not stay here again for the price. Valet parking was a pain and continually having to tip each time you picked up or dropped off your car.
Séjour de 2 nuits en mars 2024
Guest Service Supervisor a répondu le 25 mars 2024
Thank you for your feedback.

10/10 – Excellent

Matt

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to where we wanted to go.
Séjour de 1 nuit en mars 2024
Tonya German - Guest Service Manager a répondu le 25 mars 2024
Thank you for your feedback. We appreciate your business and hope to see you again in the near future!

8/10 – Bien

khara

Points forts : Service et personnel
Nice hotel room was a little small. Wish there was self parking not only valet
Séjour de 1 nuit en mars 2024
Guest Service Manager a répondu le 25 mars 2024
Thank you for choosing The Lumen. We sincerely apologize for the inconvenience of not having self-parking, we hope this does not keep you from visiting in the near future!

6/10 – Acceptable

Nina

Points faibles : Propreté
Séjour de 3 nuits en février 2024

10/10 – Excellent

Tino, Mill Valley

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Guest Service Manager a répondu le 22 mars 2024
Thank you for your feedback, we hope to see you again in the near future! Thank you for choosing The Lumen!

10/10 – Excellent

John, Longview

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice property
Séjour de 1 nuit en février 2024

10/10 – Excellent

Jane

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I got worried after I booked The Lumen when I read some of the reviews, but none of that turned out to be the case for us. We had an exceptional time and found the hotel to be quiet, comfortable, and exceptionally convenient. Yes, you have to use their valet-- but they are super about getting the car in and out and it never took more than 10 minutes. The area is busy and actually, the valet simplifies things. The desk and valet attendants were friendly, approachable and well spoken. Our beds were comfortable (and I'm picky)-- with 4 pillows per bed, each one slightly different so you can find the one that works best for you. The shower was AMAZING-- great shampoo, conditioner and body wash. The only thing I think they could improve would be the quality of the towels-- they're not fluffy and soft. We didn't eat at the onsite restaurant so I can't comment on that but overall, it was a big win!
Séjour de 3 nuits en février 2024

10/10 – Excellent

Rania

Points forts : Propreté
Séjour de 1 nuit en février 2024

10/10 – Excellent

Chad

Séjour de 1 nuit en février 2024
Guest Service Manager a répondu le 22 mars 2024
Thank you for choosing The Lumen! We are honored to see that you have enjoyed your stay, we hope to see you in the near future! Thank you for choosing The Lumen!

6/10 – Acceptable

Matthew

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Weekend getaway
It was perfect for what we were doing and very close to our tennis tournament. Hotel was nice and rooms were big. But when we got there at 4 the room wasn’t ready but we were offered free cocktails. The service is no where near the level of the actual hotel. It is severely lacking from the front desk to the bar/ restaurant. Restaurant was never busy and service was super slow and not professional. The valet was great and professional, I believe his name was Omar. Basically nice boutique hotel but service was not up to the level.
Séjour de 2 nuits en février 2024

10/10 – Excellent

Patricia, Coeur d Alene

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location next to SMU and the G.W. Bush Presidential Library. Service and accommodations were top rated!
Séjour de 1 nuit en février 2024

10/10 – Excellent

Tracey

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

8/10 – Bien

Kathryn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Guest Service Manager a répondu le 26 mars 2024
Thank you for your feedback! we hope to see you again in the near future. Thank you for choosing The Lumen!

8/10 – Bien

Jennifer

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Guest Service Manager a répondu le 26 mars 2024
We appreciate your feedback! We hope to see you in the near future. Thank you for choosing The Lumen!

10/10 – Excellent

Leroy moore

Séjour de 1 nuit en janvier 2024
Guest Service Manager a répondu le 26 mars 2024
We appreciate your feedback! We are honored to see you have enjoyed your stay with us. We hope to see you again in the near future!

8/10 – Bien

Sharon

Séjour de 2 nuits en janvier 2024

8/10 – Bien

Tim

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very gracious, especially the valet guy! The room was very spacious and the shower was huge! The bed was very comfortable. Our only complaint was there were no USB ports! Those would have been nice!
Séjour de 2 nuits en janvier 2024
Guest Service Manager a répondu le 26 janv. 2024
Thank you for your feedback, we are honored to see that you have enjoyed your stay with us, we will be making all the necessary changes to ensure a more pleasurable guest experience. We hope to see you again in the near future! Thank you for choosing to stay with us!

10/10 – Excellent

Simone, New York

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Tonya German - Guest Service Manager a répondu le 26 janv. 2024
Thank you for your feedback and choosing The Lumen, we are honored to see you have enjoyed your stay! We hope to see you again soon!

10/10 – Excellent

Kate F

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
it was a great stay
Séjour de 2 nuits en janvier 2024
Tonya German - Guest Service Manager a répondu le 18 janv. 2024
Thank you for your feedback, we strive to offer a memorable guest experience, we hope to see you again here at The Lumen!

6/10 – Acceptable

Susan

Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Anna Maria

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Guest Service Manager a répondu le 10 janv. 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 – Excellent

Mary, Longview

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property with the most wonderful staff and amenities! We will be back!
Séjour de 2 nuits en décembre 2023
Guest Service Manager a répondu le 10 janv. 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 – Excellent

Nina

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Guest Service Manager a répondu le 10 janv. 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 – Excellent

Laszlo

Séjour de 3 nuits en décembre 2023
Guest Service Manager a répondu le 10 janv. 2024
Thank you for your feedback. We strive to offer a memorable guest experience. We hope to see you again, thank you for choosing The Lumen!

10/10 – Excellent

John

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en décembre 2023
Guest Service Supervisor a répondu le 30 déc. 2023
Thank you for your feedback. Our goal is to ensure a memorable guest experience. We Hope to see you again in the future!

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Needs improvement
My key didn’t work half the time, the service was quite poor (messed up my simple coffee order, overcharged me for a coffee even), and the hotel room tea kettle had rust.
Séjour de 1 nuit en décembre 2023
Guest Service Supervisor a répondu le 30 déc. 2023
Thank you for your feedback, we sincerely apologize if your expectations were not met. We have addressed and resolved all mentioned issues that have negatively impacted your stay to ensure no one will have the same issues and to have a more memorable guest experience. Thank you for choosing to stay with us.

10/10 – Excellent

Diana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
Guest Service Supervisor a répondu le 30 déc. 2023
Thank you for your feedback, we strive to ensure a memorable guest experience, we hope that we have been able to provide that for you. Thank you for choosing to stay with us and hope to see you again.

6/10 – Acceptable

David

Voyage en famille
Points faibles : Service et personnel
Séjour de 1 nuit en décembre 2023
Guest Service Supervisor a répondu le 30 déc. 2023
Thank you for your feedback, we sincerely apologize for any inconvenience that have negatively impacted your stay. We have addressed mention issues and resolved them immediately. Thank you for choosing to stay with us!

8/10 – Bien

Danny A

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location. The only small complaint was the lack of in room coffee and bottled water.
Séjour de 5 nuits en décembre 2023
Guest Service Supervisor a répondu le 30 déc. 2023
Thank you for your feedback. We sincerely apologize for the inconvenience. We are happy to oblige any additional amenities upon request to assure a positive guest experience. Thank you for choosing to stay with us. We hope to see you again soon.

10/10 – Excellent

Clara

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stayed for the night.
Great service starting with the valet, front desk person was friendly and the bartender was amazing.
Séjour de 1 nuit en décembre 2023
Guest Service Supervisor a répondu le 30 déc. 2023
thank you for your feedback. We strive to ensure a memorable guest experience; we are honored to see we have provided that for you. Hope to see you again in the near future.

6/10 – Acceptable

Lindsay

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Commodités
Séjour de 1 nuit en décembre 2023
Guest Service Supervisor a répondu le 1 janv. 2024
Thank you for your feedback.

4/10 – Médiocre

Richard

Séjour de 1 nuit en décembre 2023
Guest Service Supervisor a répondu le 18 janv. 2024
Resonse has been given to guest

10/10 – Excellent

Amanda

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Guest Service Supervisor a répondu le 1 janv. 2024
Thank you for your feedback. We strive to offer a memorable guest experience; we are honored to see we have provided that for you.

4/10 – Médiocre

Dawson

Séjour de 1 nuit en décembre 2023
Guest Service Supervisor a répondu le 1 janv. 2024
Response has been delivered

8/10 – Bien

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Negatives: Valet parking only $37 per night. Amenities fee $20, for what?
Séjour de 1 nuit en décembre 2023
Guest Service Supervisor a répondu le 1 janv. 2024
Thank you for your feedback, the amenity fee is to ensure we offer all amenities to ensure a more memorable experience for our guests. The fee allows us to provide things such as welcome cocktails and complimentary bike rides etc. We hope to see you again.

10/10 – Excellent

Jerry

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect hotel!
Séjour de 2 nuits en novembre 2023
Guest Service Supervisor a répondu le 14 déc. 2023
Thank you for your feedback! We strive to offer a memorable guest experience. We hope to see you again in the near future. Thank you for choosing to stay with us!

10/10 – Excellent

Tonya

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Guest Service Supervisor a répondu le 14 déc. 2023
Thank you for your feedback, we strive to offer a memorable guest experience. Thank you for choosing to stay with us.

2/10 – Terrible

Megan

Séjour de 1 nuit en décembre 2023
Guest Service Supervisor a répondu le 14 déc. 2023
Thank you for your feedback, we strive to ensure that our guest has a memorable experience and apologize for not meeting your expectations. We do thank you for choosing to stay with us.