Piscine extérieure en saison, parasols, chaises longues
Vérifier la disponibilité

Hampton Inn & Suites Legacy Park-Frisco – Avis

2.5 out of 5
Hampton Inn & Suites Legacy Park-Frisco
3199 Parkwood Blvd, Frisco, TX

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 524 avis sur 1009." "
Note de 8 – Bien, d’après 267 avis sur 1009." "
Note de 6 – Acceptable, d’après 93 avis sur 1009." "
Note de 4 – Médiocre, d’après 57 avis sur 1009." "
Note de 2 – Terrible, d’après 68 avis sur 1009." "

8,6/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

8,4/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Steven

Voyage en famille
Very good property, starting to show age. Hot water and coffee was not hot. That’s why only 4 stars.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Shain, Houston

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The stay was just amazing and the breakfast was hot and good had a lot of options for kids and adults I really enjoyed my stay with my family
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Dainnon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The front desk attendants were very friendly and accommodating.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Janna, Aline

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All employees were friendly and the breakfast was kept well stocked.
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Debra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our stay would have been been much better if the front desk listened when I said it changed from 2 adults 3 children, to 1 adult and 3 children and room 209 has a terrible loud noise that kept me awake all night long. It sounded like a machine going on and off.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Patricia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Arabella

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pillows were really small and not too comfortable, had to kinda make shift a pillow with my blanket that I brought. The room was fairly clean nothing too special about the room. I have a weird thing about taking a both on vacations because I love to relax but, there was no drain plug, no big deal, just a bummer! Still had a really good stay and the waffles were delicious!
Séjour de 1 nuit en mai 2024
The Hampton Inn Frisco Team a répondu le 6 mai 2024
Thank you for taking time to share your feedback. We apologize for the challenges you experienced as it should not have happened! We hope you will choose to stay with us again for a truly perfect visit.

8/10 – Bien

Paul

Séjour de 2 nuits en avril 2024

10/10 – Excellent

Raahalee

Séjour de 1 nuit en mai 2024

8/10 – Bien

Paul

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A
Séjour de 1 nuit en mai 2024
The Hampton Inn Frisco Team a répondu le 6 mai 2024
Thank you for taking time to share your review.

4/10 – Médiocre

armin

Voyage d’affaires
Points faibles : Propreté, commodités
2/5
Séjour de 2 nuits en mars 2024
The Hampton Inn Frisco Team a répondu le 6 mai 2024
We apologize for the less than perfect visit you had to the hotel. Thank you for letting us know.

8/10 – Bien

Alberta

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The ac seemed like it had some mold starting in it.
Séjour de 1 nuit en avril 2024
The Hampton Inn Frisco Team a répondu le 29 avr. 2024
Thank you for sharing your review and the team has already reviewed for any needed correction.

10/10 – Excellent

John

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Felt safe and secure at the Hampton. Staff was very courteous and helpful.
Séjour de 1 nuit en avril 2024
The Hampton Inn Frisco Team a répondu le 29 avr. 2024
Thank you!

6/10 – Acceptable

Ahmad

Séjour de 2 nuits en décembre 2023
The Hampton Inn Frisco Team a répondu le 29 mars 2024
Thank you for taking time to share your review. We are sorry we did not exceed your expectations, as is our goal.

6/10 – Acceptable

Madison

Séjour de 2 nuits en mars 2024
The Hampton Inn Frisco Team a répondu le 26 mars 2024
Thank you for taking time to share your review and we apologize that the stay was not excellent, as is our goal.

10/10 – Excellent

Sonya, Temple

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and safe.
Séjour de 1 nuit en mars 2024
The Hampton Inn Frisco Team a répondu le 26 mars 2024
Thank you!!!!

6/10 – Acceptable

Ieshia

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The hotel is in a good area surrounded by everything. The staff are professional and understanding. My problem started when you see the water damage in some parts of the hotel, nothing bad but little spots in the bathroom itself. As well noticing the towels were still dirty, almost like a hot sauce stain. Lastly breakfast was supposed to start at 6am but didn’t start until 6:45am. I appreciate the staff being honest about the tardiness but that’s still unprofessional or atleast let your guest know and don’t put a sign stating the time. Overall the hotel is a nice getaway spot.
Séjour de 1 nuit en mars 2024
Fairfield Woodbridge Team a répondu le 19 mars 2024
We are very sorry we did not exceed expectations, as is our goal. Thank you for sharing the details of your experience so we can use them towards improvements.

2/10 – Terrible

Tonya

Voyage de couple
Points forts : Commodités
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Our experience was horrible. They charged me for 2 nights then turned around and charged my finance. The next day the staff was banging on our door saying we were suppose to check out at 12 noon but we paid for 2 nights. Then later that evening another staff member came and opened our door while we were in there saying the notes stated we checked out. We will never book with Hampton again!!!!! We travel a lot and this experience has been the worst ever!!!!
Hampton Inn Frisco Team a répondu le 19 mars 2024
We are very sorry we did not exceed expectations, as is our goal. The details you have shared will be used towards any necessary corrections.

10/10 – Excellent

April

The hotel is in a very nice quiet area. Very close to shopping center. The hotel was very clean. The staff was very polite and helpful.
Séjour de 2 nuits en mars 2024
Marriott Rochester Team a répondu le 19 mars 2024
We are so pleased you enjoyed your stay at the Marriott Rochester. We hope you will join us again in the future.

8/10 – Bien

Kaila

Voyage en famille
Points forts : Service et personnel, commodités
Nice staff and walkable to shops
Séjour de 3 nuits en février 2024
Marriott Rochester Team a répondu le 19 mars 2024
We are so pleased you enjoyed your visit.

2/10 – Terrible

Thomas

Not Family Friendly
Séjour de 3 nuits en février 2024

10/10 – Excellent

tracy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
the staff was friendly, my room was clean and had lots of space, the bed was SO comfortable I wish I could have brought the mattress home with me.
Séjour de 2 nuits en février 2024
The Hampton Inn Frisco Team a répondu le 26 mars 2024
We are so pleased you enjoyed your stay. Thank you for letting us know!

8/10 – Bien

LUIS MIGUEL

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Bien para el precio el desayuno falta variedad
Me dieron una habitación muy bien ubicada la 612, la señorita que estaba en el desayuno muy amable una latina no recuerdo el nombre, pero si tengo que comentar que una señorita que se encontraba en el Lobby muy joven que me tocaba por las tardes le solicitó mi esposo toallas amablemente ella las trajo al pedirle una más se molestó le aventó las toallas, mostró cara de molestia y se fue, otro día mi tarjeta no servía ella amable me la cambió llegó mi esposo con la de él igual que no servía y al decirle gracias ella solo contestó un ruido mmm. No se si no esté acostumbrada a turistas extranjeros o algo le molestaba de nosostros no entiendo si trabaja en un hotel debe ser amable nunca pude ver su nombre por el pelo largo no se si empezaba con H, si deberían trabajar eso con ella.
Séjour de 5 nuits en février 2024
The Hampton Inn Frisco Team a répondu le 26 mars 2024
Thank you for taking time to share details following your visit and appreciate the information. We will use the comments towards some re-training.

2/10 – Terrible

Brianne

Voyage en famille, Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
While everything else about this hotel was excellent, our room shared a wall with the elevator shaft and we were kept up all night long with the noise from the motor. It was quieter inside the elevator.
Séjour de 1 nuit en février 2024
The Hampton Inn Frisco Team a répondu le 26 mars 2024
Thank you for sharing the detail and we will use this feedback to determine how this can be improved. We are very sorry this was so disruptive.

8/10 – Bien

Shelly

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Check in clerk was rude when asked the amount of incidental charge would be. Very snappy, maybe she didn't have the answer and felt pressured but no need to be rude.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

John

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Bobbi

Points forts : Propreté
They didn’t have milk available for breakfast. The faucet in my daughters room was not I sealed properly and it flew out when the water was turned on.
Séjour de 1 nuit en janvier 2024
The Hampton Inn Frisco Team a répondu le 26 mars 2024
Thank you for sharing details as this should not have happened. Your feedback is being used towards corrections.

10/10 – Excellent

Mary

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Staff was great!!! We had such a nice, enjoyable experience staying at this facility. Very Clean!!!
Séjour de 3 nuits en janvier 2024
The Hampton Inn Frisco Team a répondu le 26 mars 2024
Thank you!!!

2/10 – Terrible

Katie

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

8/10 – Bien

LATERRA

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

8/10 – Bien

Voyageur vérifié

Points faibles : Service et personnel
The hotel was pretty nice and clean. The front desk service were courteous and nice. Breakfast was good! The ladies servicing the breakfast were so sweet. The only complaint I have is on my hotel reservation I requested extra towels. There were no extra towels in the room. Also called the front desk to request some. They said they would call us when laundry was done for extra towels. Not one call was made to let us know.
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

racquel

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté
Looks were definitely deceiving
On first glance, my room was neat & clean however after further assessment, I was very disappointed. There was water damage with a hole in the plaster on the ceiling above my bed. The AC vent had so much dust accumulated that I believe was responsible for a lot of my coughing and congestion throughout the night. The touch buttons on the Microwave would not respond thus I could not use it until I discovered if I climb up on the entertainment center and reach behind the console to unplug and plug it back in, the microwave would then turn on. But only for that session so I had to do that each and every time I wanted to heat something up. The mattress was very uncomfortable and the pillows flat. The next morning I noticed two brown stains on the comforter that I had just slept under. Initially it was hidden by the comforter cover that had slipped down during the night and I was able to see the disgusting filth of the actual comforter. Even though the breakfast was complementary, it was horrible. From the wet scrambled eggs, to the cereal displayed however no milk was available. The biscuits and gravy were decent however the batter for the self made waffles was bland and tasted like rubbery cardboard. The positives were that it was in a very nice area with a lot of eateries and places to shop and the front desk host was pleasant.
Water damage on ceiling
Dusty AC vents
Strange half broken door handle on door that separates my room from the neighboring room
Stains on comforter
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Josh

Voyage d’affaires
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Liliana

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Maria

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Best Comfort Inn I have stayed so far. Exceptional service.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

CHRISTYN

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024

2/10 – Terrible

Eduardo

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
We couldn’t sleep on the 3 nights we stayed there at room 208. Loud and horrible noise (above 90 dB). Called to the lobby to report and change room. Attendant told us all rooms ending on 8 (108, 208, etc) that are next to the elevator will be the same and that they are sold out. Never ever we had experience a situation like this.
Séjour de 3 nuits en janvier 2024
xx a répondu le 15 janv. 2024
Good morning,We are sorry that you experience the elevator noise during your stay. On sold out nights it is very hard to not place anyone near the elevator and also switching someone room type.

6/10 – Acceptable

ward

Séjour de 3 nuits en janvier 2024

4/10 – Médiocre

Vytautas, Kent

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Hotel is okay, except room service. Stayed 6 nights and had NO room service at all. No fresh towels, no trash pick up, nothing at all.
Séjour de 6 nuits en décembre 2023

10/10 – Excellent

Emily

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Ahmed N

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Simona

Séjour de 4 nuits en décembre 2023
xx a répondu le 15 janv. 2024
Thank you for your rating

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Karla

Séjour de 1 nuit en novembre 2023
xx a répondu le 15 janv. 2024
Thank you for the rating

10/10 – Excellent

katrina

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel was near by my destination. Clean and easy access. My only complaint was the air conditioner in the room sounded like it would let off steam every so often and would wake me up.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

jerry

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Okay place
The walls a paper thin. Kept hearing noise from the other room and hall ways. The rooms are decent but nothing special
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Jeffrey

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We liked the hotel, it had nice rooms, a good location, and free breakfast.
Séjour de 2 nuits en décembre 2023

8/10 – Bien

Jeffrey

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Gladys

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was super friendly everyone was really nice.
Séjour de 3 nuits en décembre 2023

4/10 – Médiocre

Shannon

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel definitely was not my cup of tea from checking in went really really fast actually too fast and I know most people love a quick check in, but I have scoliosis and I asked the check-in lady if they had a room closer to the elevator and before I can even ask anything else She was already done. I was already in pain and had a broken tooth, so I really didn’t feel like going back-and-forth with her. Even if my room was prepaid, I wouldn’t mind paying a fee or whatever I needed to do to be more accommodating to my need she seemed like she was sick so she should have went home until she felt better , once I got into my room, it wasn’t the best , but within five minutes I already was already tired and I had to go downstairs and get more covers because mines were dirty !!! Shower paint was falling apart. There was a dresser drawer that was broken and completely fell off during our stay. Luckily, we wasn’t charged because I did let them know… they say the hotel was newly renovated, I guess newly renovated to hotels just me slapping on some paint and calling it a day didn’t look too good to me. Bathroom stink was stopped up toilet it made a weird noise and it just overall wasn’t a good experience for my money .
Séjour de 2 nuits en décembre 2023