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DoubleTree by Hilton Dallas Near the Galleria – Avis

4 out of 5
DoubleTree by Hilton Dallas Near the Galleria
4099 Valley View Ln, Dallas, TX

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 584 avis sur 1002." "
Note de 8 – Bien, d’après 218 avis sur 1002." "
Note de 6 – Acceptable, d’après 93 avis sur 1002." "
Note de 4 – Médiocre, d’après 54 avis sur 1002." "
Note de 2 – Terrible, d’après 53 avis sur 1002." "

9,0/10

Propreté

9,0/10

Service et personnel

8,2/10

Commodités

8,6/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

Arturo

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Callan H, General Manager a répondu le 14 mai 2024
Dear Arturo,Thank you for staying with us. We hope you will give us another chance to win your loyalty.Yours in hospitality,

10/10 – Excellent

Lateef

Séjour de 1 nuit en avril 2024
Callan H, General Manager a répondu le 14 mai 2024
Thank you for the five star review.

10/10 – Excellent

Chris

Séjour de 1 nuit en avril 2024
Callan H, General Manager a répondu le 10 mai 2024
Thank you so very much for the five star review.

10/10 – Excellent

Cristy

Voyage en groupe
It was a very nice hotel. Wish it had a mini fridge in room.
Séjour de 2 nuits en mai 2024
Callan H, General Manager a répondu le 8 mai 2024
Thank you for the five star review.

2/10 – Terrible

Cheryl

Points faibles : Propreté, commodités
I’ve had the worst experience I’ve ever had in a hotel at this one the manager and staff are extremely rude and I will not be returning
Séjour de 1 nuit en mai 2024
Callan H, General Manager a répondu le 6 mai 2024
Dear Cheryl,So sorry you were not able to enjoy your stay with us. We hope you will reconsider and stay with us again. I am confident my staff and I will provide a stay leaving you wanting to return.Yours in hosptiality,

10/10 – Excellent

Mary

Séjour de 1 nuit en mai 2024
Callan H, General Manager a répondu le 6 mai 2024
Thank you for the five star review.

10/10 – Excellent

Chris

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Callan H, General Manager a répondu le 6 mai 2024
Thank you for the five star review.

8/10 – Bien

Kristal

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
Callan H, General Manager a répondu le 1 mai 2024
Thank you for staying with us and for taking the time to provide a review.

10/10 – Excellent

Roosevelt

Voyage en famille
Everything!!! Love it there! And excellent staff
Séjour de 2 nuits en avril 2024
Callan H, General Manager a répondu le 30 avr. 2024
Thank you for taking the time to provide a review. Please stay with us again soon.Yours in hospitality,

10/10 – Excellent

Keenan

Location was in quiet area
Séjour de 2 nuits en avril 2024
Callan H, General Manager a répondu le 26 avr. 2024
Thank you so very much for the five star review.

10/10 – Excellent

Antonio, Amarillo

Voyage en famille
Very clean very attention to details
Séjour de 1 nuit en avril 2024
Callan H, General Manager a répondu le 22 avr. 2024
Thank you for the five star review.

10/10 – Excellent

Hana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything including the Welcome cookie were incredible! I would suggest that water bottles will be Welcome / Free water as well😂.
Séjour de 2 nuits en avril 2024
Callan H, General Manager a répondu le 22 avr. 2024
Thank you for staying with us and for the kind review.

2/10 – Terrible

Shadiamond

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 2 nuits en mars 2024
Callan H, General Manager a répondu le 17 avr. 2024
I am very sorry you did not enjoy your stay with us. The name on the reservation was changed and it does not appear you stayed. We hope you will stay with us in the future and enjoy your time with us.Yours in hospitality,

10/10 – Excellent

Terese

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et commodités.
very interesting architecture in dining rooms, Bluegrass festival going on was exciting
Séjour de 1 nuit en avril 2024
Callan H, General Manager a répondu le 16 avr. 2024
Thank you for letting us host your stay, the nice comments and the five star review.

10/10 – Excellent

Marsha

Séjour de 1 nuit en avril 2024
Callan H, General Manager a répondu le 6 mai 2024
Thank you for the five star review.

8/10 – Bien

Jason

Séjour de 1 nuit en avril 2024
Callan H, General Manager a répondu le 6 mai 2024
Thank you for staying with us and the review.

10/10 – Excellent

Sarah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Callan H, General Manager a répondu le 16 avr. 2024
Thank you for the five star review.

8/10 – Bien

Maria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lots of open parking! Several restaurants within walking distance. Lots of places to walk. Good selection of TV channels. No ramp out to back parking lot. No complimentary coffee station. Toilet used A LOT of water.
Séjour de 4 nuits en avril 2024
Callan H, General Manager a répondu le 11 avr. 2024
Thank you for staying with us and the great feedback. I hope you will stay with us again in the future. We do offer complimentary coffee pods in each guestroom beside the coffee maker. I am not sure if this answers your concern. Yours in hospitality,

10/10 – Excellent

John

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Very nice hotel with reasonably sized rooms. The full breakfast is especially good and diverse. The overnight price may or may not be included, but we got comp tickets to save the roughly $20 per person cost. The included famous DoubleTree cookies at check-in are warm, welcome and delicious. Amenities otherwise are sparse. I don't believe they have a pool or workout area. And other than breakfast, they don't have an in-house restaurant. The only other minor downside from my perspective is that it felt like there was a lot of wait time at the 3 elevators servicing all of 10 floors. (We were on the 9th.)
Séjour de 3 nuits en avril 2024
Callan H, General Manager a répondu le 10 avr. 2024
Dear John,Thank you for the five stars and the great feedback. You happened to book an executive level room which has additional outlet offerings such as breakfast included within the rate. Breakfast is available in a bed and breakfast rate or on its own. Our pool and workout facilities are both on the lower level of the hotel. Please stay with us again soon.

10/10 – Excellent

Ilana

Points forts : Propreté, état et installations de l’hébergement
Convenient to the freeway and north Dallas. Excellent bed. About 15 minutes from the airport.
Séjour de 2 nuits en avril 2024
Callan H, General Manager a répondu le 9 avr. 2024
Thank you for allowing us to host your stay and for the kind words of encouragement.Yours in hospitality,

10/10 – Excellent

Ramzi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was as expected
Séjour de 2 nuits en mars 2024
Callan H, General Manager a répondu le 9 avr. 2024
Thank you so much for the five star review.

10/10 – Excellent

AVIVA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Callan H, General Manager a répondu le 10 avr. 2024
Thank you very much for the five star review.

2/10 – Terrible

teresa

I booked two rooms and they weren’t smart enough to think I’d want them near each other. Also, I picked this hotel because they didn’t seem to be price gouging as much as other places but the hit me with over a hundred dollars per room in fees. Not likely to return to a double tree in the future. Oh yeah and for the price I paid you would think they’d have all the amenities. They didn’t even have a hot tub. Nice hotel with NONE of the perks of a cheaper chain.
Séjour de 1 nuit en avril 2024
Callan H, General Manager a répondu le 8 avr. 2024
Dear Teresa,Thank you for staying with us. We now offer bookable connected rooms. Unfortunately, we apologize for not getting your rooms connecting. We hope you will allow us to book a future stay for you.Yours in hospitality,

10/10 – Excellent

Robel

Séjour de 1 nuit en avril 2024
Callan H, General Manager a répondu le 8 avr. 2024
Thank you so much for the five star review.

10/10 – Excellent

Octavio

Séjour de 3 nuits en mars 2024
Callan H, General Manager a répondu le 23 avr. 2024
Thank you for the five star review.

8/10 – Bien

Maria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel and pretty big. We were disappointed that our room had no microwave or fridge.
Séjour de 1 nuit en mars 2024
Callan H, General Manager a répondu le 29 mars 2024
Thank you for staying with us and for taking the time to provide a review. Please allow us to host your next stay in our area.Yours in hosptiality,

8/10 – Bien

Alisha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Callan H, General Manager a répondu le 29 mars 2024
Thank you for staying with us and for taking the time to provide feedback. We hope you will stay with us again soon.

10/10 – Excellent

Krista

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property was very nice. But the Starbucks shut down at 11 AM. There was nowhere to get food or coffee for hours during the day. And there’s nothing within walking distance.
Séjour de 4 nuits en mars 2024
Callan H, General Manager a répondu le 27 mars 2024
Dear Krista,Thank you for staying with us and the valuable feedback. We do have quite a few restaurants adjacent to the hotel including Saltgrass, Wendy's, Taco Bell. Just North on Midway, almost one mile, is Addison's Restaurant Row on Beltline.Yours in hospitality,

10/10 – Excellent

Daruis

Séjour de 1 nuit en mars 2024
Callan H, General Manager a répondu le 16 avr. 2024
Thank you for the five star review.

10/10 – Excellent

Mahad

Séjour de 1 nuit en mars 2024
Callan H, General Manager a répondu le 26 mars 2024
Thank you so very much for the five star review.

2/10 – Terrible

Mattie

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Callan H, General Manager a répondu le 25 mars 2024
Dear Mattie,We are sorry you did not enjoy your stay with us. Please try us again in the future. We are confident you will want to return.

8/10 – Bien

Ali

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything
Séjour de 1 nuit en mars 2024
Callan H, General Manager a répondu le 25 mars 2024
Thank you for allowing us to host your stay.

2/10 – Terrible

David, Spring

Points faibles : Service et personnel, état et installations de l’hébergement
Cleaning staff entered room four times we told them of stay extended checkout told them verbally called front desk again entered sign still they entered we requested a refund
Séjour de 1 nuit en mars 2024
Callan H, General Manager a répondu le 25 mars 2024
Dear David,Thank you for staying with us and for reaching out. We are sorry you did not enjoy your stay with us. We hope you will stay with us again and we can regain your loyalty.Yours in hospitality,

8/10 – Bien

Katrice

Points forts : Propreté, service et personnel
We love the cookies at Double Tree, however every time we would ask for a cookie we were told that they were out... And that they were only for guests who were checking in. I've never in the many times staying at a Double Tree I've been told that. With that I never got a cookie. Sad day.
Séjour de 2 nuits en mars 2024
Callan H, General Manager a répondu le 18 mars 2024
Dear Katrice,Please accept my apologies. We will certainly make sure you receive a cookie. Please stay with us again soon.

8/10 – Bien

Jolynne

Voyage en famille
Points forts : Propreté, service et personnel
It is an older property which could use some updates. Our door squeaks like a horror movie sound effect, the wallpaper is peeling, the carpet is older, etc; however, staff is fantastic and the location is very convenient.
Séjour de 1 nuit en mars 2024
Callan H, General Manager a répondu le 18 mars 2024
Dear Jolynne,Thank you for staying with us and the feedback. We will correct the squeaky door and any peeling wallpaper.Yours in hospitality,

10/10 – Excellent

Usama

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice and clean hotel!
Séjour de 3 nuits en mars 2024
Callan H, General Manager a répondu le 18 mars 2024
Thank you so very much for allowing us to host your stay and for the kind feedback.

6/10 – Acceptable

Marlon, Sugar Land

Voyage de couple
The cookies was warm and good
Séjour de 1 nuit en mars 2024
Callan H, General Manager a répondu le 18 mars 2024
Dear Marlon,Thank you for letting us host your stay. We hope you will try us again and truly enjoy your time with us.

10/10 – Excellent

Lauren

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Callan H, General Manager a répondu le 18 mars 2024
Thank you for the five star review.

10/10 – Excellent

Hunter

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Awesome!
Séjour de 2 nuits en décembre 2023
Callan H, General Manager a répondu le 18 mars 2024
Thank you for the five star review.

10/10 – Excellent

Deborah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Callan H, General Manager a répondu le 14 mars 2024
Thank you for the five star review.

10/10 – Excellent

Arturo, San antonio

Points forts : État et installations de l’hébergement
Séjour de 2 nuits en mars 2024
Callan H, General Manager a répondu le 12 mars 2024
Thank you for the five star review.

10/10 – Excellent

Rodrick

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024
Callan H, General Manager a répondu le 11 mars 2024
Thank you so much for the five star review.

8/10 – Bien

Noe

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Quite and easy to find
Séjour de 1 nuit en février 2024
Callan H, General Manager a répondu le 4 mars 2024
Thank you for staying with us. We appreciate the feedback.

8/10 – Bien

Kassaundra

It was pretty standard and staff were friendly
Séjour de 4 nuits en décembre 2023
Callan H, General Manager a répondu le 26 févr. 2024
Thank you for staying with us. We strive to provide a well maintained hotel with friendly team members.Yours in hospitality,

6/10 – Acceptable

Oscar, Andrews

Séjour de 2 nuits en février 2024
Callan H, General Manager a répondu le 21 févr. 2024
Dear Oscar,We are very sorry you did not enjoy experience. We hope you will allow us a future stay and we are confident you will enjoy your stay...wanting to return.Yours in hospitality,

10/10 – Excellent

Carlos

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
5 stars
Séjour de 1 nuit en février 2024
Callan H, General Manager a répondu le 19 févr. 2024
Thank you very much for the five star review.

10/10 – Excellent

Myra

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Easy check in. The front desk clerk was Awesome. Very nice room. Overall great stay.
Séjour de 1 nuit en février 2024
Callan H, General Manager a répondu le 13 févr. 2024
Thank you for allowing us to host your stay. And thank you for taking the time to provide a review. We appreciate the encouragement.

10/10 – Excellent

Deneesha

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The bar and openers or the area was very nice. There's was an odor like an retirement home as you walk in but that was the only thing...
Séjour de 1 nuit en février 2024
Callan H, General Manager a répondu le 13 févr. 2024
Thank you very much for the five star review.

8/10 – Bien

Juan

Voyage d’affaires
Points forts : Service et personnel, commodités
Buen local solo me gustaria que expedia tuviera una opcion con desayuno incluido
Callan H, General Manager a répondu le 8 févr. 2024
Gracias

10/10 – Excellent

Roy

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff!
Séjour de 2 nuits en janvier 2024
Callan H, General Manager a répondu le 7 févr. 2024
Thank you for the five star review.