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Reviews of Hampton Inn Los Angeles-Orange County-Cypress

2.5 out of 5
Hampton Inn Los Angeles-Orange County-Cypress
10900 Yamaha Way, Cypress, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1000 reviews" "
Rating 8 - Good. 230 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very good.
Stayed 3 nights in May 2024
Response from Hampton Inn Cypress on May 21, 2024
Thank you for your positive feedback on our breakfast! We're very happy to hear that you enjoyed it. Please come back again soon!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and clean and conveniently located.
Stayed 1 night in May 2024
Response from HamptonCypress on May 15, 2024
Thank you for the perfect score and feedback! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Viviana

The staff was able to accommodate an early check in
Stayed 1 night in May 2024
Response from Hampton Inn Cypress on May 9, 2024
Thank you for your positive feedback! Please stay with us again soon.

10/10 Excellent

Derrick

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn Cypress on May 2, 2024
Thank you for staying with us! Please come visit when you are back in the area!

10/10 Excellent

Jennifer J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Good!!!
Stayed 3 nights in Apr 2024
Response from Hampton Inn Cypress on Apr 29, 2024
Thank you so much for staying with us, and your positive feedback! We hope to see you again soon!

10/10 Excellent

Kwang, Pebble Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn Cypress on Apr 25, 2024
Thank you so much for staying with us! Please come back again soon!

10/10 Excellent

Hoan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, clean, easy to commute to other places, quiet, EV charging
Stayed 2 nights in Apr 2024
Response from HamptonCypress on Apr 22, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good clean property.
Stayed 1 night in Apr 2024
Response from HamptonCypress on Apr 22, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Cypress on Apr 10, 2024
Thank you for the perfect score! We hope to keep you as a satisfied guest, and hope to see you again soon!

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and it was a positive experience just like our first. The staff is also always nice.
Stayed 1 night in Mar 2024
Response from HamptonCypress on Apr 1, 2024
Thank you for the positive review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how easy to find the hotel is, right off the highway with no more than a few turns. Also, conveniently close to many attractions. The staff are all very sweet and genuine, as well as helpful and appreciative. They welcome you with big, beautiful smiles while keeping some pleasant conversation going during your check in, before knowledgeably answering any and all of your questions before you even have to ask (because they’re just that good). This good energy happily continues all throughout your stay, even to the very end of check out, where they kindly say goodbye with the same big, beautiful, friendly smile. Oh my god and the room was everything you could ask for! The bathroom is gorgeous with an amazing shower and includes all of the amenities you would need. There is a mirror that was also a door to the closet (and a very spacious closet I might add)! Their lounge chair (which has an handy little table) and desk chair feel like your sitting or laying on a cloud. And the pool is heated, so I could still swim in the cold-without being cold! had a great experience at the Hilton and personally cannot wait to return.
Stayed 1 night in Mar 2024
Response from HamptonCypress on Mar 29, 2024
Thank you for the amazing review! We appreciate you sharing your experience with us. We hope to keep you as a satisfied guest and hope to see you again soon!

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 4 nights in Mar 2024
Response from HamptonCypress on Mar 26, 2024
Thank you for the positive review. We hope to keep you smiling and hope you think of us whenever you are in the Cypress area.

6/10 Okay

Amie

Travelled with family, Travelled with partner
Was a bit upset with the front desk. She was very nice but ended up charging us accidently our full [already prepaid] room of almost $1000. So our fund were very limited on our vacation, we didnt get to do nearly as much as we would have if we had that money but being on a weekend we have to wait until tuesday for the bank to reverse it. Very stressful and upsetting. When we asked for a receipt stating we wont be charged the additional almost $1000 they told us they didnt have one.
Stayed 3 nights in Mar 2024
Response from HamptonCypress on Mar 18, 2024
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing this to our attention. We will share your message appropriately within our organization.

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from HamptonCypress on Mar 13, 2024
Thank you for the perfect 5 star review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean target next door and the staff was quick and polite.
Stayed 1 night in Mar 2024
Response from HamptonCypress on Mar 11, 2024
Thank you for the positive review. We are glad you found our location convenient. Please think of us whenever you're in the Cypress area again.

10/10 Excellent

Brooke Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Especially Ana in the continental breakfast area
Stayed 4 nights in Feb 2024
Response from HamptonCypress on Mar 1, 2024
Thank you, Brooke, for the positive review! We appreciate the shout out for Ana. We appreciate when guests give the recognition to our hard-working team members. We hope to see you soon!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, staff were exceptionally helpful, property was clean and well maintained, bathroom clean but could use updating. All and all a good hotel and stay there again.
Stayed 1 night in Feb 2024
Response from HamptonCypress on Feb 27, 2024
Thank you Mark for the positive review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Good breakfast, nice gym. Food and shopping was right next door so very convenient.
Stayed 4 nights in Feb 2024
Response from HamptonCypress on Feb 23, 2024
Thank you Rick for the positive review. We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Ryan

Stayed 5 nights in Feb 2024
Response from HamptonCypress on Mar 21, 2024
Thank you for the perfect score! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and safe. Close to shopping and fast food. Easy access to main roads.
Stayed 4 nights in Jan 2024
Response from Front Desk Manager on Feb 2, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us. We are very happy to see that you enjoyed your stay and that our staff gave you the best service possible. Again, thank you for your time and have a great day

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Practically New Room
Overall, our experience was good, there was one slight hitch: the toilet was too low to the floor and there was no bar in which to pull op on. The room was extremely clean, it appeared to be recently updated. We will request a disabled-friendly room in the future.
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very happy to that you enjoyed your stay and that our staff gave you the best service possible. Again, thank you for your time and have a great day.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Front Desk Manager on Jan 24, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are happy to see that you enjoyed your stay with us and our staff gave you the best service possible. Again thank you for your time and have a great day.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind welcoming staff. Excellent breakfast
Stayed 2 nights in Jan 2024
Response from HamptonCypress on Jan 22, 2024
Thank you for the perfect review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Mai, Hilo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HamptonCypress on Jan 22, 2024
Thank you for the perfect review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Laura

Stayed 3 nights in Jan 2024
Response from Front Desk Manager on Jan 9, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very happy to see that you enjoyed your stay with us. Again, thank you for your time and have a great day.

10/10 Excellent

Lane, Lancaster

Stayed 1 night in Jan 2024
Response from HamptonCypress on Jan 29, 2024
Thank you for the positive score! We hope to keep you as a satisfied guest and hope to see you soon!

8/10 Good

erwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should been having a nice warm meal.
As advertised, A microwave in room but none to be found. WRONG label in booking.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 9, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we apologize very much that microwave was not in the room upon check in. We will speak with our team to make sure this is done correctly moving forward.

10/10 Excellent

Kwang, Pebble Beach

Stayed 2 nights in Dec 2023
Response from HamptonCypress on Jan 17, 2024
Thank you for the positive review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel to Stay In!
Upon arriving, we had such an amazing stay here. Friendly staff, clean and maintained room, and good breakfast in the mornings! We were in town from the east coast, to surprise my niece for her 18th Birthday, and to also celebrate my best friends marriage. Next visit to The OC, this will be the hotel we stay in!
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on Dec 19, 2023
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very happy to see you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for your time and have a great day

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on Dec 12, 2023
Thank you very much for taking time out of your day to let us know how your stay was with us, we are always looking for ways to improve and we will do our best to do better in the future. Again, thank you for your time and have a great day.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Choice
The Hampton Inn Los Angeles-Orange County-Cypress was a very easy stay. The staff was nice, the hotel was clean and the Area was close to everything. They provide a much needed sanctuary that I needed.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 10, 2023
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very happy to see that you enjoyed your stay with us. Again, thank you very much for your time and have a great day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticked ALL the boxes!
This is the perfect place to stay. The breakfast was great, bed was comfy, room was quiet, lots of chargers for the car and pet friendly. We will stay here again.
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Dec 6, 2023
Thank you very much for taking time out of your day to let us know how your stay was with us, we are happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for your time and have a great day.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price and for a short night. Clean and breakfast was good.
Stayed 1 night in Dec 2023
Response from HamptonCypress on Dec 6, 2023
Thank you for the positive review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Pamela

Travelled with family
Liked: Amenities
Loved the entire visit except for the barking dog at seven am on Sunday morning
Stayed 7 nights in Nov 2023
Response from Front Desk Manager on Nov 29, 2023
Thank you very much for taking time out of your day to let us know how your stay was with us, we are happy to see that your enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for time and have a great day.

10/10 Excellent

Levi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really great option for access to the Theme Parks!
Stayed 3 nights in Nov 2023
Response from Front Desk Manager on Nov 14, 2023
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Thank you again for your time and we look forward to seeing you in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 10, 2023
Thank you very much for taking time out of your day to let us know how your stay was, we are very happy to see that you enjoyed your stay and that our staff gave you the best service possible. Again, thank you for your time and have a great day.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 7, 2023
Thank you very much for taking time out of your day and letting us know how your stay was with us, we are happy to see you enjoyed your stay and that our staff gave you the best service possible. Again, thank you your time and have a great day.

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was right next to the kitchen which was very noisy in the morning.
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on Oct 30, 2023
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry for the noise factor and we do hope the rest of your stay was great. Again, thank you for your time and have a great day.

2/10 Terrible

Keeley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Oct 30, 2023
Thank you very much for taking time out of your day to let us know how your stay was, we are very sorry you didn't enjoy you stay as much as possible. We strive to make every guest feel at home and if we have fell short of that we deeply apologize for any inconvenience we may caused. Again, thank you for your time and have a great day.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Oct 20, 2023
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very happy you enjoyed your stay and that our staff gave you the best service possible. We look forward to see you in the future, thank you for your time and have a great day.

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing. The hotel was really clean. We have stayed in a lot of hotels. This was one of the best. Great food places around too.
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on Oct 15, 2023
Thank you very much for taking time out of your day to let us know how your stay was with us. We are very happy to see that you enjoyed your stay and that our staff gave you the best service possible. Again, thank you for your time and have a great day.

10/10 Excellent

Therron

Stayed 1 night in Oct 2023
Response from HamptonCypress on Nov 2, 2023
Thank you for the perfect score! We hope to keep you as a satisfied guest and hope to see you again!

2/10 Terrible

karen

Stayed 2 nights in Oct 2023
Response from Front Desk Manager on Oct 30, 2023
We are very sorry you didn't enjoy your stay as much as we would have hoped for. We do hope you give us another chance in the future. Thank you for your time and have a great day

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!!
It was a great stay in a safe well stablished property. The whole staff was very respectful and professional. Diffidently a great experience overall!
Stayed 3 nights in Sep 2023
Response from Front Desk Manager on Oct 4, 2023
Thank you very much for taking time out of your day to let us know how our stay was with us, we are very happy to see that you enjoyed your stay with us. Again, thank you very much for your time and we look forward to seeing you again.

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the property was good with convenient elevators ideally centralized. I can imagine being in last rooms down the hallways, but it still wouldn't be a difficult walk for most. The complimentary breakfast was well done. The pool was a decent size. The available coffee and tea at all hours was thoughtful offering. And overall the place was clean.
Stayed 2 nights in Sep 2023
Response from Front Desk Manager on Oct 3, 2023
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for your time and we look forward to seeing you in the future.

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton Inn stay sept 2023
Stayed 4 nights in Sep 2023
Response from Front Desk Manager on Sep 29, 2023
Thank you very much for letting us know how your stay was with us, we are very happy to see that you enjoyed your stay. Again, thank you very much for your time and have a great day.

10/10 Excellent

Haydee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front desk Manager on Sep 15, 2023
Thank you very much for taking time out of your day out of your day to let us know how your stay was with us. We are very happy that you enjoy your stay with us and we look forward to seeing you in the future.

10/10 Excellent

Eloy

Stayed 2 nights in Sep 2023
Response from Front Desk Manger on Oct 30, 2023
Thank you very much for taking time out of your day to let us know how your stay with us went, we are very happy to see that you enjoyed your stay and that our staff gave you the best service possible. We strive to make every guest feel at home and we are very happy to see our efforts are being noticed. Again, thank you for your time and have a great day.

10/10 Excellent

NORIKAZU

Stayed 1 night in Aug 2023
Response from Front Desk Manager on Sep 3, 2023
Thank you very much for letting us know of your amazing stay with us and we are very happy to see that our staff gave you the best service possible. We look forward to having you as our guest in the future.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Desk Manager on Aug 30, 2023
Thank you very much for taking time out of your day to let us know how your stay was with us and we are very happy to see that our staff gave you the best service possible. Again, thank you for your time and we look forward to seeing you in the future.