Extérieur

Comfort Inn & Suites LaVale - Cumberland – Avis

2.5 out of 5
Comfort Inn & Suites LaVale - Cumberland
1216 National Hwy, Cumberland, MD

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 709 avis sur 1004." "
Note de 8 – Bien, d’après 240 avis sur 1004." "
Note de 6 – Acceptable, d’après 33 avis sur 1004." "
Note de 4 – Médiocre, d’après 10 avis sur 1004." "
Note de 2 – Terrible, d’après 12 avis sur 1004." "

9,4/10

Propreté

9,6/10

Service et personnel

9,0/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Margaret

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautifully updated facility. Close to a good steak house. Walking distance.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Barbara

Séjour de 1 nuit en mai 2024

10/10 – Excellent

Karen S

Voyage en famille
This hotel was amazing! Super squeaky clean, nice staff, the room was lovely, furnished nicely and decorated with modern flair. We will definitely stay here again.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Thomas

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
No surprises.
Séjour de 1 nuit en mai 2024
Brandon a répondu le 17 mai 2024
Thank you for staying with us and completing a survey regarding your stay. We appreciate your business and look forward to your next visit!

10/10 – Excellent

Susan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to the GAP Rail Trail
Séjour de 1 nuit en avril 2024
Brandon a répondu le 17 mai 2024
Thank you for staying with us and completing a survey regarding your stay. We appreciate your business and look forward to your next visit!

10/10 – Excellent

Debbie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Fred a répondu le 2 mai 2024
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again

10/10 – Excellent

Ilene

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great front desk staff
Séjour de 1 nuit en avril 2024
Fred a répondu le 8 mai 2024
Thanks for staying with us and taking the time to give a "shout-out" to our front desk staff. I will be sure to share your review with them.

6/10 – Acceptable

Mark

Voyage d’affaires
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Fitness center was not available. Room was fine but you hear everything that is the hallway while you are in room, even if people are just talking in a normal voice. The eating area was nice and well kept. Room was clean too
Séjour de 1 nuit en avril 2024
Fred a répondu le 2 mai 2024
Thanks for staying with us and taking the time to share feedback. Please accept my apology for any inconvenience caused to you during your stay. Our fitness center was under renovation during your stay. Renovations are complete at this time. It will be available to you during your next visit

6/10 – Acceptable

Jola

Points forts : Propreté, commodités et état et installations de l’hébergement.
Lovely creek on the property.
Séjour de 1 nuit en avril 2024
Fred a répondu le 2 mai 2024
Thanks for staying with us and taking the time share some feedback. We appreciate your business and hope to see you again

8/10 – Bien

Jennifer

Points forts : Propreté, service et personnel
Hotel was under construction. Gym wasn’t available. Beds were comfortable.
Séjour de 1 nuit en avril 2024
Fred a répondu le 2 mai 2024
Thanks for staying with us and taking the share feedback. My apology to you for the gym being under renovation during your stay. Finally, renovations are complete! We appreciate your business and hope to see you again

10/10 – Excellent

Lurbin K

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice and clean the rooms and staff are very friendly
Séjour de 1 nuit en avril 2024
Fred a répondu le 21 avr. 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again

8/10 – Bien

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
During a roadtrip, we checked in late but staff was attentive and friendly. Room was clean and had plenty of space for all 5 of us. Lots of breakfast options. It was a great stay.
Séjour de 1 nuit en mars 2024
Fred a répondu le 21 avr. 2024
Thanks for staying with us and taking the time to share feedback. Thanks for the kind words for our staff. I will be sure to share your feedback with them. We appreciate your business and look forward to your next visit

10/10 – Excellent

Keith

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Fred a répondu le 21 avr. 2024
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your feedback and hope to see you again

6/10 – Acceptable

James

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel
To be fair about my rating, they are remodeling and things looked a little messy and unorganized.
Séjour de 1 nuit en avril 2024
Fred a répondu le 21 avr. 2024
Thanks for staying with us and taking the time to share feedback. Renovations are nearly complete. Be sure to stop in again to see how organized, tidy and clean our hotel typically is.

10/10 – Excellent

James

Séjour de 1 nuit en avril 2024
Brandon a répondu le 17 mai 2024
Thank you for staying with us and completing a survey regarding your stay. We appreciate your business and look forward to your next visit!

10/10 – Excellent

Terri

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Brandon a répondu le 17 avr. 2024
Thank you for staying with us and completing a survey regarding your stay. We appreciate your business and look forward to your next visit!

10/10 – Excellent

Terri

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Customer service is #1 owen greeted, and checked me in .owen is Very welcoming making sure i had everything needed for my stay..Michelle and Fred as well. They make ya feel like family. Rooms are amazing. The room is perfect, beds are comfortable and makes this a home away from home feeling. Very clean.. Breakfast each morning is hot ,fresh and so tasty.lots of choices..they ladies taking care of breakfast are very nice.keep area clean and stocked. I also enjoyed hot tub and pool.very nice and well kept.
Séjour de 2 nuits en avril 2024
Brandon a répondu le 14 avr. 2024
Thank you for staying with us and sharing your experience. We are so delighted that you enjoyed everything about your stay! Your wonderful comments have been shared with Owen, Michelle, Fred, and the rest of our staff. We greatly appreciate your business and look forward to your next visit.

10/10 – Excellent

Tonya, Bedford

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice and clean. Check in was very quick and smooth. The front desk staff was wonderful. Would highly recommend!
Séjour de 1 nuit en avril 2024
Fred a répondu le 6 avr. 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again

10/10 – Excellent

William

Voyage de couple
At check in we were impressed with Owen at reception. He was extremely pleasant and helpful!
Séjour de 1 nuit en avril 2024
Fred a répondu le 6 avr. 2024
Thanks for staying with us and taking the time to share feedback. So happy to hear you were impressed with the service Owen provided you during your stay. I will be sure to share your kind words with him. We appreciate your business and look forward to your next visit

10/10 – Excellent

Dana

Séjour de 1 nuit en avril 2024
Fred a répondu le 2 mai 2024
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again

10/10 – Excellent

Lindsay

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Such a lovely stay at this property, one of the best hotel experiences my 5 member family has ever had. It was clean & quiet. All the staff were courteous & attentive. Nice facilities even tho it’s obvious they are in the middle of a renovation. Everything worked! The air control in the room, the tub/shower, the hot tub & pool, the ice machine. Breakfast was very decent and well staffed. Honestly, can’t wait to book another visit here!
Séjour de 1 nuit en mars 2024
Fred a répondu le 2 avr. 2024
Thanks for staying with us and taking the time to share feedback. I will be sure to share your kind words with all of our staff. It takes a complete team effort to provide our guests with the quality experience they deserve. Your feedback affirms this. We appreciate your business and look forward to your next visit

10/10 – Excellent

Lauren

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortable, quiet and convenient stay
Very quiet stay with friendly staff and a comfortable room and bed. Good amenities and location. There is some renovation going on in the lobby and second floor right now, but it didn’t affect my stay in any way. Will stay here again!
Séjour de 2 nuits en février 2024
Fred a répondu le 1 mars 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to your next visit

10/10 – Excellent

Carole

Voyage en famille
Under construction. While we were there. Difficult to judge under the circumstances
Séjour de 1 nuit en février 2024
Fred a répondu le 22 févr. 2024
Thanks for staying with us and taking the time to share feedback. Also, thanks for being so understanding with regard to the present renovations taking place. We have tried our best to keep the renovations at a minimal impact on the quality of the overall experience for our guests. Glad to hear your stay was enjoyable and we look forward to seeing you again

2/10 – Terrible

MICHAEL

Séjour de 1 nuit en février 2024
Fred a répondu le 2 avr. 2024
Thanks for staying with us and taking the time to complete a survey of your stay. I'm always available and open to suggestions for providing a quality guest experience. We appreciate your business and hope to see you again

10/10 – Excellent

Angela

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was having some remodeling done during my stay. Aside from that, the hotel and my room were very clean and inviting. Check in was quick and easy, and the frontdesk staff were awesome. Great amenities as well.
Séjour de 1 nuit en février 2024
Fred a répondu le 22 févr. 2024
Thanks for staying with us and taking the time to share feedback. Glad to hear your stay was enjoyable despite our renovations. Especially happy to hear that you found our Front Desk staff to be "awesome". I will be sure to share your kind words with them! We appreciate your business and look forward to seeing you again

10/10 – Excellent

Stephanie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean room
Séjour de 1 nuit en janvier 2024
Fred a répondu le 2 févr. 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and hope to see you again

10/10 – Excellent

Kenneth

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Fred a répondu le 2 févr. 2024
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate it

8/10 – Bien

Laura

Séjour de 1 nuit en janvier 2024
Fred a répondu le 2 avr. 2024
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again

8/10 – Bien

Robert

Voyage de couple
Points forts : Commodités
Just stayed one night but it was a comfortable stay.
Séjour de 1 nuit en janvier 2024
Fred a répondu le 2 févr. 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again

6/10 – Acceptable

Stanley, Harker Heights

Not crazy about housekeeping only entering rooms every third day.
Séjour de 3 nuits en janvier 2024
Fred a répondu le 23 janv. 2024
Thanks for staying with us and taking the time to share feedback. Housekeeping is offered every third day of your stay, or upon request. If you need your room serviced daily, just let us know. We'll be more than happy to oblige.

2/10 – Terrible

Ronald

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Property was under construction they were remodeling the lobby inside and was not notified when we booked the property
Séjour de 1 nuit en janvier 2024
Fred a répondu le 23 janv. 2024
Thanks for staying with us and taking the time to share feedback. My apology to you for failing to meet your expectations with regard to our present renovations. Our guests will still receive a clean comfortable room, personable customer service as well as all of our typical amenities. Any work done at the hotel does not continue past 5PM, or on weekends. We appreciate your business and hope to have the opportunity to see you again

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Had a great time!
This place is very clean, cute, and comfortable. The staff is incredibly nice. I would definitely stay here again!
Séjour de 2 nuits en janvier 2024
Fred a répondu le 23 janv. 2024
Thanks for staying with us and taking the time to share feedback. Very happy to hear your stay was satisfactory and we look forward to seeing you again

8/10 – Bien

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Under construction 1/12/24
I may have missed this in the property details, but they are in the process of a major renovation. Lobby floors being replaced and many common areas taped off/restricted. Room conditions were acceptable.
Séjour de 1 nuit en janvier 2024
Fred a répondu le 23 janv. 2024
Thanks for staying with us and taking the time to share feedback. My apology to you for enduring some of our public areas being semi-restricted while our new flooring is installed. Great to hear you found our room conditions acceptable. We appreciate your business and look forward to seeing you again

10/10 – Excellent

Joanne

Séjour de 1 nuit en janvier 2024
Fred a répondu le 2 févr. 2024
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate it

10/10 – Excellent

Karen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
Fred a répondu le 23 janv. 2024
Thanks for completing a survey of your stay. We appreciate it

10/10 – Excellent

Scott, Chino

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Fred a répondu le 23 janv. 2024
Thanks for taking the time to complete a survey of your stay. We hope to see you again

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A very pleasant stay!
This facility deserves a high score. The room is spacious and very clean. The staff is friendly. Breakfast is neat and nice. It has all the amenities we needed. A wonderful choice for families. We really enjoyed our 3-night stay.
Séjour de 3 nuits en décembre 2023
Fred a répondu le 23 janv. 2024
Thanks for staying with us and taking the time to share feedback. I'm very happy to hear that you enjoyed your stay. We look forward to seeing you again

10/10 – Excellent

Kenneth

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Fred a répondu le 23 janv. 2024
Thanks for completing a survey of your stay. We appreciate it

10/10 – Excellent

Sean

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
check in staff was very helpful and assisted me with all my needs.
Séjour de 2 nuits en décembre 2023
Fred a répondu le 23 janv. 2024
Thanks for staying with us and taking time to share some kind words. We appreciate your business and look forward to seeing you again

10/10 – Excellent

Kim

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Family trip
Very modern, clean, and comfortable.
Séjour de 1 nuit en décembre 2023
Fred a répondu le 23 janv. 2024
Thanks for staying with us and taking time to share feedback. We appreciate your business and look forward to seeing you again

8/10 – Bien

stephane

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Fred a répondu le 23 janv. 2024
Thanks for taking the time to complete a survey of your stay. We appreciate it

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Points faibles : État et installations de l’hébergement
No water
There was no water in our room off and on and we didn't receive notification from hotel that city was working on it. Otherwise it was a good stay for 1 night.
Séjour de 1 nuit en décembre 2023
Fred a répondu le 13 déc. 2023
Thanks for staying with us and taking the time to share feedback. Please accept my apology for the interruption in water supply during your stay. This was caused by a water line break, for which we had no direct control over. Thanks for being so understanding! We appreciate your business and look forward to seeing you again

10/10 – Excellent

Pamela

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Fred a répondu le 13 déc. 2023
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again

2/10 – Terrible

Voyageur vérifié

Voyage en groupe
Points faibles : Service et personnel
Not a happy camper. No water
We woke up to no water! ZERO! Needed to leave at 6:30 am and couldn’t do anything with water involved. I know it’s not their fault, but it made a very difficult time for us. If I were manager, I would’ve sent someone to the store to get cases and gallons of water so people could at least do a washcloth bath & brush their teeth! The guy at the desk gave me one 16.9 ounce bottle of water for both of us to share! That’s just not acceptable!
Séjour de 2 nuits en décembre 2023
Fred a répondu le 13 déc. 2023
Thanks for staying with us and taking the time to share feedback. Please accept my apology for the inconvenience caused to you by the water supply disruption. I will share your feedback with everyone so we can be better prepared for a similar situation in the future. This water supply disruption was a very rare occurrence. I hope you would consider stayting with us again in the future.

10/10 – Excellent

Chelsie

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Stay
We had a great stay; the lobby, our room, and pool were all very clean and well kept. Staff were friendly and helpful and the continental breakfast was well stocked with good options.
Séjour de 1 nuit en décembre 2023
Fred a répondu le 13 déc. 2023
Thanks for staying with us and taking the time to share feedback. Very happy to hear you were pleased with your stay and enjoyed our breakfast offerings. We appreciate your business and look forward to seeing you again

10/10 – Excellent

Tamara

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, nice staff and clean hot tub/indoor pool.
Séjour de 1 nuit en décembre 2023
Fred a répondu le 13 déc. 2023
Thanks for staying with us and taking the time to share feedback. We appreciate your business and hope to see you again

10/10 – Excellent

Ronald

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Fred a répondu le 13 déc. 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and look forward to seeing you again

10/10 – Excellent

Amanda

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean with pleasant staff. Breakfast was surprisingly good
Séjour de 1 nuit en novembre 2023
Fred a répondu le 2 déc. 2023
Thanks for staying with us and taking the time to share feedback. Very pleased to hear you found our staff to be pleasant and had the opportunity to enjoy our breakfast duruing your stay. We appreciate your business and look forward to your next visit

10/10 – Excellent

shaunice

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing and we will be back!
This trip was for my birthday given to me by my boyfriend. We planned ahead and were even able to check in a tad but early. The facility smelled so fresh, the front desk official was helpful and check in was brief. Our room was spacious and modern. Breakfast was hot and delicious. Check out was even better because we were able to leave at noon. There were plenty of places to eat and shop around us. We will be back! This hotel is less than 10 mins from the Polar Express ride/train station.
Séjour de 1 nuit en novembre 2023
Fred a répondu le 2 déc. 2023
Thanks for staying with us and taking the time to share such a detailed review. We appreciate hearing that you enjoyed your stay. Other travelers will find your review very helpful when making their lodging decisions for this area. We appreciate your business and look forward to your next visit

8/10 – Bien

Mark

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Upon arrival front desk staff were impressive: they were sharp looking and thinking. Very professional manners. The room asigned was very recently updated with new fixtures and interior. Looked lovely. Unfortunately, vehicle was damaged due to break-in attempt. Local crime issue not due to hotel. We shall come for a fourth stay sometime soon.
Séjour de 1 nuit en novembre 2023
Fred a répondu le 19 nov. 2023
Thanks for staying with us and taking the time to share your experience. Happy to hear your stay was enjoyable and you were impressed with your amenities and customer service. I am terribly sorry to hear about your car being damaged. Something like this happening is quite shocking to me, given the fact that the Maryland State Police is a block down the street. This is a first! We do appreciate your business and look forward to your fourth visit