Title: El Cid La Ceiba Beach - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # El Cid La Ceiba Beach Beach resort with 2 restaurants and a full-service spa ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/6d25a524.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from room](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/43619d87.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sauna, hot tub, body treatments, hydrotherapy, beach massages](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/19d2c30f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/6ee8784b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/f66280d2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies El Cid La Ceiba Beach resort is a perfect beach getaway. Dine at two restaurants, book treatments at El Cocay spa, or enjoy oceanfront massages. Known for excellent scuba diving and snorkeling, guests particularly appreciate these opportunities. 8.0 Very good ## Popular amenities - - All-inclusive - Bar - Spa - Gym - Room service ## Room options ### Check availability for these dates Tonight [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=530686&PinnedHotelID=530686&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=530686&PinnedHotelID=530686&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 4 - Nov. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=530686&PinnedHotelID=530686&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=530686&PinnedHotelID=530686&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=530686&PinnedHotelID=530686&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=530686&PinnedHotelID=530686&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=530686&PinnedHotelID=530686&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=530686&PinnedHotelID=530686&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 10 of 10 rooms ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/fa57db0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Non Smoking, Garden View 7.8 Good 10 reviews ### Highlights Balcony Air conditioning TV Pillow menu Separate bedroom Ceiling fan Premium bedding Blackout drapes/curtains - 283 sq ft - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/54020bf0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Garden View 8.0 Very good 3 reviews ### Highlights Balcony Air conditioning Kitchenette Refrigerator TV Pillow menu Separate bedroom Ceiling fan - 570 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/fa57db0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Ocean View 7.4 Good 10 reviews ### Highlights Balcony Air conditioning TV Pillow menu Separate bedroom Ceiling fan Premium bedding Blackout drapes/curtains - 280 sq ft - Ocean view - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/fa57db0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Oceanfront (Elite) ### Highlights Balcony Air conditioning TV Pillow menu Separate bedroom Ceiling fan Premium bedding Blackout drapes/curtains - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/54020bf0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Ocean View (Elite) ### Highlights Balcony Air conditioning TV Pillow menu Separate bedroom Ceiling fan Premium bedding Blackout drapes/curtains - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/34b1afb9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room with Sea View - 279 sq ft - Sea view - Sleeps 4 ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/75134f0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Sea View - 570 sq ft - Sea view - Sleeps 4 ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/45955a1b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room with Sea View - 279 sq ft - Sea view - Sleeps 4 ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/10442259.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Garden View - 570 sq ft - Sleeps 4 ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/540000/530700/530686/8f067d46.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room with Garden View - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCozumel-Hotels-El-Cid-La-Ceiba-Beach.h530686.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCozumel-Hotels-El-Cid-La-Ceiba-Beach.h530686.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.48014%2C-86.97243&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1V-kh6D0w_ATmUfTjjxagMbXGxc=) Carratera A Chankanaab Km 4 5, Cozumel, QROO, 77600 #### What's nearby - Stingray Beach - 18 min walk - 1.5 km - Chankanaab National Park - 13 min drive - 5.7 km - Chankanaab Beach Adventure Park - 13 min drive - 5.7 km - Punta Langosta Pier - 14 min drive - 4.6 km - Cozumel Maritime Terminal - 18 min drive - 5.7 km #### Getting around - Cozumel Intl. Airport (CZM) - 15 min drive #### Restaurants - ‪Three Amigos Cozumel - ‬10 min walk - ‪Margaritaville - ‬5 min walk - ‪Half Señor Frog´s - ‬1 min walk - ‪Restaurante Caribeño - ‬1 min walk - ‪Fat Tuesday's - ‬9 min walk ## About this property ### El Cid La Ceiba Beach Family-friendly resort near Punta Langosta Pier Consider a stay at El Cid La Ceiba Beach and take advantage of a swim-up bar, a poolside bar, and shopping on site. With a beachfront location, beachfront dining, and beach massages, this resort is the perfect place to soak up some sun. Indulge in a facial, a body treatment, and a massage at El Cocay, the onsite spa. Be sure to enjoy lunch and dinner at the two on-site restaurants. Enjoy the gym, as well as activities like beach volleyball, ecotours, and scuba diving. Guests can also expect to find a garden, a playground and dry cleaning/laundry services. Other perks at this resort include: - An outdoor pool and a children's pool, along with pool umbrellas and a swim-up bar - An outdoor tennis court, supervised childcare (surcharge), and wedding services - A front-desk safe, a TV in the lobby, and a computer station - A gift shop, motorized watercraft on site, and tour/ticket assistance Room features All 60 rooms have comforts such as premium bedding and pillow menus, in addition to thoughtful touches like air conditioning and bathrobes. Extra amenities include: - Bathrooms with tubs or showers and free toiletries - 32-inch TVs with cable channels - Balconies, cribs/infant beds, and coffee/tea makers ### All-inclusive details All-inclusive room rates at El Cid La Ceiba Beach are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages Room service during certain hours ## Similar properties ![On the beach, white sand, beach umbrellas, beach towels](https://images.trvl-media.com/lodging/12000000/11030000/11027500/11027446/cb329710.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Cid La Ceiba Beach All Inclusive Cozumel - Pool - All-inclusive - Spa - Restaurant 8.4 Very good 862 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=11027446&PinnedHotelID=11027446&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, beach shuttle, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/1000000/540000/530700/530685/abe96275.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included Cozumel - 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Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=460430&PinnedHotelID=460430&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access ### Parking and transportation - Wheelchair-accessible parking available ### Food and drink - 2 restaurants - A bar/lounge - A poolside bar - A swim-up bar ### Restaurants on site - La Chopa Loca Restaurant - Trattoria Da Salvatore ### Things to do - Beach volleyball - Children's pool - Ecotours - Full-service spa - Gym - Outdoor pool - Outdoor tennis court - Personal motorized watercraft - Playground - Sauna - Scuba diving - Shopping - Snorkeling - TV in common areas ### Family friendly - Babysitting (surcharge) - Children's pool - Crib (surcharge) - Laundry facilities - Outdoor pool - Playground - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 24-hour business center - Computer station - Meeting room ### Outdoors - Beach towels - Beach umbrellas - Garden - On the beach - Pool umbrellas ### Full-service spa - Body scrubs - Body wraps - Facials - Hot tub - Hydrotherapy - Sauna - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar in shower - Height-adjustable showerhead - Low-height electrical outlets in bathroom - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchairs on site ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Crib (surcharge) - Pillow menu - Premium bedding ### Bathroom - Bathrobes - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 32-inch TV with cable channels ### Food and drink - Coffee/tea maker - Room service ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:30 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are available for USD 15.0 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Destination fee: USD 4 per accommodation, per night - Resort fee: USD 15 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Crib (infant bed) fee: USD 15.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A car is not required for transportation to and from this property ### Property is also known as Ceiba Beach El Cid Ceiba El Cid Ceiba Beach El Cid Ceiba Beach Cozumel El Cid Ceiba Beach Hotel El Cid Ceiba Beach Hotel Cozumel El Cid Cozumel El Cid La Ceiba Cozumel El Cid Ceiba Beach Resort Cozumel El Cid Ceiba Beach Resort El Cid La Ceiba Beach Resort El Cid La Ceiba Beach Cozumel El Cid La Ceiba Beach Resort Cozumel ## Frequently asked questions ### Does El Cid La Ceiba Beach have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at El Cid La Ceiba Beach? > As of Nov 3, 2025, prices found for a 1-night stay for 2 adults at El Cid La Ceiba Beach on Nov 4, 2025 start from CA $154.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cozumel-Hotels-El-Cid-La-Ceiba-Beach.h530686.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is El Cid La Ceiba Beach pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at El Cid La Ceiba Beach? > Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. ### What time is check-out at El Cid La Ceiba Beach? > Check-out is at noon. ### Are there all-inclusive benefits at El Cid La Ceiba Beach? > Some rate plans available at this property are all-inclusive. ### Where is El Cid La Ceiba Beach located? > Nestled on the beach, this Cozumel resort is within a 5-minute walk of Arrecifes de Cozumel National Park and Cozumel Marine World. Puerta Maya Maritime Terminal and Royal Village Shopping Center are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## El Cid La Ceiba Beach Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 403 8 - Good 310 6 - Okay 168 4 - Poor 81 2 - Terrible 48 ### 8.6/10 Cleanliness ### 8.4/10 Staff & service ### 8.0/10 Amenities ### 7.8/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 10/10 Excellent #### Gabriela May 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Gabriela Stayed 1 night in May 2025 ### 6/10 Okay #### Belen May 10, 2025 Liked: Cleanliness, property conditions & facilities M ##### Belen Stayed 1 night in May 2025 ### 10/10 Excellent #### Theresa Oct 31, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had a really fun trip and this hotel was awesome. The rooms were very nice and the restaurant was excellent for lunch and breakfast. I would stay here again. ##### Theresa Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Beyonce Sep 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The staff was really friendly and welcoming . The aesthetic of the hotel and area was beautiful and well put together. Lots of shopping options ##### Beyonce Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Zachary Jun 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Best value in Cozumel, in house dive shop run by a true Gentleman. Great spot! ##### Zachary Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Carol Jun 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfection Awesome hotel, staff, location and amenities!! Restaurant on site, pool, beach, activities and the most wonderful staff!! I will definitely return again!! ##### Carol Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### 365 May 23, 2024 Liked: Cleanliness, amenities, property conditions & facilities Service excellent ##### 365 Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Martin Mar 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities how easy is to move around and get to the main hotel ammenities. Snorkeling, this are is impressive. ##### Martin Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Nancy Aug 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We have stayed there at least 10 times. We love the dive shop and our dive master Louise. Also the doorman Ariel is extremely nice and helpful. ##### Nancy Stayed 7 nights in Aug 2022 ### 6/10 Okay #### Raquel Jan 11, 2023 Liked: Cleanliness, amenities, property conditions & facilities I love this property because it is directly on the water and it's a great spot to snorkel. I also like the fact that it's near the cruise ships and there is a lot of activity to watch, but not be in the middle of the chaos. It's clean and a safe area. It doesn't seem over busy and you can always find a chair at the beach area. ##### Raquel ### 6/10 Okay #### Joie Feb 5, 2025 Liked: Cleanliness #### Great location! Although their website said WiFi for 4 devices we had to fight to get that. Twice it was lost and we had to get new passwords. Asked us to come to the front desk. We were always left wondering if we would have a face cloth or hand towel each day. They would bring us one, but just replace what you take out. ![From our garden view balcony ](https://a.travel-assets.com/ugc/hotel-reviews/2C1E6F1C345699C86B67172FEE537338E78814EF1738783253544.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Virgin shop leaving](https://a.travel-assets.com/ugc/hotel-reviews/71E24C44F6DF0A4F12092110BA704D81D069792D1738783252626.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joie Stayed 9 nights in Jan 2025 ### 4/10 Poor #### Richard Jan 26, 2023 Disliked: Amenities Rooms were nice enough but charge $12/per night for each device (internet) and restaurant was really bad and expensive. ##### Richard Stayed 3 nights in Jan 2023 ### 8/10 Good #### Robert Jan 4, 2023 Liked: Staff & service, property conditions & facilities We bought the all inclusive when we arrived and paid way to much for what we got. The buffet wasn’t great for dinner and the drinks were weak. I wouldn’t purchase the all inclusive again. The price of WiFi was way too much, but we needed the WiFi. ##### Robert ### 4/10 Poor #### Irena Dec 21, 2022 Disliked: Staff & service, amenities, property conditions & facilities The whole place is run down, ou need to pay for wifi per device, hidden costs all over the place, only one staff member was approachable (Bianca at front desk) The whole property is poorly run. I had a fold out bed, which was hard as rock and when you pay good money, you deserve comfort, luckily I was moved. There were mountainous cruise ships straight outside each day blocking the view. This hotel would be last on my list. It spoiled the whole experience of the holiday for me. ##### Irena ### 2/10 Terrible #### John Mar 28, 2023 Disliked: Staff & service, property conditions & facilities El Cid wants to charge $12 per day PER DEVICE for internet-RIPOFF! One small elevator in operation to serve 12 floors, so be prepared to wait, or take the small emergency stairs. Second elevator is under construction/renovation so enjoy the arc welding and hammer drilling while this is underway. Bed in our room was a Murphy Bed that folded down from it's cabinet and very firm. Required 4 in person requests over two days to get extra pillows to make the Murphy bed comfortable enough to sleep. ##### John Stayed 5 nights in Mar 2023 ### 2/10 Terrible #### Lena Apr 9, 2024 I booked this hotel as part of a flight/hotel package. The transfer was ultimately deemed "invalid" by both the travel agency and the hotel given the distance and necessary travel time between the airport and the hotel. As a result, I was promised a special waiver to provide me with a refund for the stay as I would not be able to reach the hotel. Despite confirming the impossibility of the transfer, the hotel denied my fee waiver and charged me the full cost of the stay for a trip I was never able to take. I was charged for three nights and I never even stepped foot on the property. Extremely poor customer service. Look elsewhere. ##### Lena Stayed 3 nights in Apr 2024 ### 4/10 Poor #### Kathleen J Mar 31, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I would NOT recommend this hotel. They cater to cruise ship people and not the people who are staying at resort. Once cruise ships leave, everything is closed in this area and no place to eat or seek entertainment unless you go downtown. Reception staff was not helpful, we complained about our beds having holes in the middle, only after multiple complaints one bed was fixed. They charged us an extra tax fee per night that went into play in 12/23. We booked our hotel pkg in 10/23 prior to this extra fee. We were told we should have been given option to decline this fee and we were not given this choice and they refused to refund our money. We were not all inclusive so we paid everytime we ate or drank at the hotel. During check out they wanted to charge us again for what we had the first day when we were at pool because pool wait staff did not mark it as paid. We had to argue with them and have other wait staff confirm we paid each time we consumed something. Reception staff was not friendly or accommodating. Food was good at El Cid, the activities director was fun and engaged with guests staying at hotel. But I would not recommend this hotel ##### Kathleen J Stayed 7 nights in Mar 2024 ### 8/10 Good #### Ryan Jan 9, 2023 Liked: Cleanliness, staff & service, amenities Overall we had a great stay. First off the staff is great and very responsive. The hotel grounds are great and there is a lot to do. Since we were there over the holidays, they had some special nights and dinners planned out. Our stay started off great but after a week in the standard room, my boyfriend started experiencing watery eyes, sneezing, wheezing and couldn't breath. Our bed felt so moist getting into it (like a damp napkin). None of our clothes would ever completely dry. Also, the people next to us were smoking and the smoke kept coming into our room. We couldn't even leave the door open. He has bad allergies so a mix of the room and the smokers put him in a bad position. The staff did address the smoking problem. We finally upgraded to a 1 bedroom and it was night and day. He could finally breath and we didn't feel the moistness in the air. I loved having a desk to work at and a microwave to reheat food. We loved that we could just go downstairs and snorkel or layout at the pool. The wait staff was great and making sure we were taken care of pool side. I did love the breakfast the best. They have an all you can eat buffet but we still ordered a from the menu. The dinner and lunch menu is good. We ate out at other restaurants a lot so we did not get the all inclusive. All in all, we did have a great stay, minus the massive amounts of un-normal rain. I would give them a 4 star. Would have been 5 but they need to upgrade some of the rooms. ##### Ryan ### 10/10 Excellent #### Mara Sep 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La comida del restaurante muy rica y esta muy centrico. Lo que no me agradones qie estaba en rwlodeñacion y hay mucho riido en el dia ##### Mara Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Timothy Sep 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We have stayed at 3 different properties in Cozumel. Park Royal: nice room but terrible food. Hotel Cozumel: room was dated but comfortable and Good Food. El CID: The best! The room was clean and comfortable. The food was great (I always stick to fish, chicken, or pork in Mexico as a rule, no beef.) Every plate of food I had was fantastic. The service was great. Bed was comfy and the snorkeling was fantastic! I highly recommend El CID. ![Shrimp cocktail (all inclusive sized smaller shrimp, but very good) ](https://a.travel-assets.com/ugc/hotel-reviews/fe4a7b5a-5c1f-4889-b147-a52a12b0f979-1757170007809.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Near cruise ships. ](https://a.travel-assets.com/ugc/hotel-reviews/baf21337-34b9-410d-a683-3d540dc33ecd-1757170112716.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Snorkeling is great. Lots of pretty fish. ](https://a.travel-assets.com/ugc/hotel-reviews/c6602eaa-df3e-49f9-821b-e706d9587956-1757170152415.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Timothy Stayed 1 night in Sep 2025 ### 4/10 Poor #### Shelby Aug 26, 2025 Liked: Cleanliness Disliked: Property conditions & facilities The property and Room needed general maintenance. The curtain didn't close all the way. The shower head was faulty. The bathroom faucet only had hot water, which became unsafe pretty fast. Front door wouldn't properly close unless you slammed it. Food was hit or miss at the restaurant as well as the wait staff. Some were above and beyond others were lacking. ##### Shelby Stayed 8 nights in Aug 2025 ### 8/10 Good #### Ben Aug 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities This property is next to the cruise ship port, perfect for business travelers visiting the ports. A bit out dated decor but really nice staff, clean, and restaurant has good food. Area doesn’t have much to do since it’s not located on a real beach front area or the main town of Cozumel. It works for a quick trip and/or Business trip ##### Ben Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Marajhin Aug 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities That you can see all the ships so close by ##### Marajhin Stayed 2 nights in May 2025 ### 10/10 Excellent #### Charles Jul 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved this property with all the amenities, ie pool, beach, ocean swim area. Stall was courteous and helpful. Perfectly located next to cruise ship harbor where we met friends who were sailing. ![](https://a.travel-assets.com/ugc/hotel-reviews/9d500331-8f23-4532-bd97-31838873d861-1753991317661.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/aabf7fd2-889a-49f8-94dd-e221e96cadc7-1753991317251.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/343b8b49-bfc5-49c7-9969-ee8ff60ff565-1753991317054.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b5d398f8-e7d9-4de5-aa66-abfc317db1f0-1753991316709.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Charles Stayed 1 night in Jul 2025 ### 4/10 Poor #### CLARISA ITZEL Jun 16, 2025 Disliked: Cleanliness, staff & service El atención por parte del personal fue pésimo, me maltrataron, la relación calidad precio es muy malo, la comida insípida sin sabor por el precio que se paga, se espera unos alimentos en buen estado y sabor, nunca realizaron la limpieza a la habitación, dejaron ropa sucio y platos con restos de comida de otros huéspedes por más de un dia, en el pasillo, la piscina sucia con restos de comida ##### CLARISA ITZEL Stayed 2 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - 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