Title: Hotel El Mirador - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel El Mirador by Balderrama Hotel Collection Copper Canyon Adventure Park's edge serves as the perfect setting for Hotel El Mirador, where travelers enjoy sweeping vistas and contemporary conveniences ![View from property](https://images.trvl-media.com/lodging/1000000/910000/904600/904531/1b91e8f7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Food and drink](https://images.trvl-media.com/lodging/1000000/910000/904600/904531/1032469f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room](https://images.trvl-media.com/lodging/1000000/910000/904600/904531/cd911edb_edited_195b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/1000000/910000/904600/904531/w917h576x2y0-f6a91351.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/1000000/910000/904600/904531/0ce6a73b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel El Mirador by Balderrama Hotel Collection is at the edge of Copper Canyon Adventure Park, offering spectacular views. Guests can ride the nearby cable car, relax in the garden, browse designer stores, enjoy the coffee shop, play billiards, or use high-speed WiFi. VIP Access 8.4 Very good ## Popular amenities - Bar - Breakfast available - Pet-friendly - 24/7 front desk - Housekeeping - Laundry VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 18 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=904531&PinnedHotelID=904531&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=904531&PinnedHotelID=904531&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 19 - Oct. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=904531&PinnedHotelID=904531&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=904531&PinnedHotelID=904531&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=904531&PinnedHotelID=904531&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=904531&PinnedHotelID=904531&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=904531&PinnedHotelID=904531&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=904531&PinnedHotelID=904531&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 2 of 2 rooms ![Superior Room](https://images.trvl-media.com/lodging/1000000/910000/904600/904531/cd911edb_edited_195b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 10.0 Exceptional 1 review ### Highlights Balcony Individually furnished Individually decorated Air conditioning Heating Flat-screen TV Fan Hair dryer - Mountain view - Sleeps 4 - 2 Double Beds ![Individually decorated, individually furnished, bed sheets](https://images.trvl-media.com/lodging/1000000/910000/904600/904531/f9ac23ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 322 sq ft - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCopper-Canyon-Hotels-Hotel-Mirador.h904531.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCopper-Canyon-Hotels-Hotel-Mirador.h904531.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C27.53453%2C-107.82312&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FeTnUVUYml73RFDPLMhgrfDicq4=) Conocido Predio el Madroño, Fcc No 1 Posada Barrancas, Urique, CHIH #### What's nearby - Copper Canyon Adventure Park - 19 min walk - 1.6 km - Ruta Lomo Trailhead - 3 min drive - 2.0 km - Teleferico Barrancas - 4 min drive - 2.3 km - Lake Arareko - 54 min drive - 57.4 km - San Ignacio Mission - 54 min drive - 53.9 km #### Getting around - Areponapuchic Divisadero Station - 2 min walk #### Restaurants - ‪Restaurante Divisadero - ‬1 min walk - ‪Restaurante Barranco - ‬4 min drive - Gorditas Doña Esther - ‪Antojitos Lucy - ‬1 min walk - ‪Café Selva Maya - ‬5 min drive ## About this property ### Hotel El Mirador by Balderrama Hotel Collection Hotel near Copper Canyon Adventure Park Located close to Teleferico Barrancas and Copper Canyon, Hotel El Mirador by Balderrama Hotel Collection provides a terrace, designer stores on site, and a coffee shop/cafe. In addition to a garden and laundry facilities, guests can connect to WiFi in public areas (surcharge). You'll also find perks like: - Free self parking - Buffet breakfast (surcharge), free train station pick-up, and express check-in - Smoke-free premises, tour/ticket assistance, and coffee/tea in the lobby Room features All 65 individually furnished rooms offer comforts such as air conditioning. More conveniences in all rooms include: - Heating and fans - Bathrooms with showers and free toiletries - Balconies and daily housekeeping ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/77000000/76860000/76855700/76855635/4e751154.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mirador Essential by Balderrama Hotel Collection Urique - Pet-friendly - Parking included - Restaurant - Breakfast available 7.4 Good 81 reviews CA $224 CA $274 total includes taxes & fees Oct 24 - Oct 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=76855635&PinnedHotelID=76855635&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/9000000/8060000/8055400/8055383/d1fc812f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mansión Tarahumara Urique - Pool - Hot tub - Breakfast included - Spa 7.8 Good 506 reviews CA $235 CA $282 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=8055383&PinnedHotelID=8055383&HadPinnedHotel=true®ionId=-1&adults=2) ![Coffee shop](https://images.trvl-media.com/lodging/4000000/3500000/3494900/3494843/fe07025b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Barrancas del Cobre by Balderrama Hotel Collection Urique - All-inclusive - Parking included - Restaurant - Game room 8.0 Very good 200 reviews CA $235 CA $282 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=3494843&PinnedHotelID=3494843&HadPinnedHotel=true®ionId=-1&adults=2) ![Panoramic Room](https://images.trvl-media.com/lodging/2000000/1820000/1811400/1811313/b5410127.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Divisadero Barrancas Urique - Breakfast included - Parking included - Free WiFi - Restaurant 7.6 Good 342 reviews CA $328 CA $393 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=1811313&PinnedHotelID=1811313&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/35000000/34980000/34975500/34975425/443d88a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cabañas Las Gemelas Barrancas del Cobre Urique - Pet-friendly - Parking included - Free WiFi - Restaurant 9.4 Exceptional 84 reviews CA $127 CA $153 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=34975425&PinnedHotelID=34975425&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/77000000/76990000/76980300/76980206/77e40c7a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cabañas Darely Urique - Parking included - Free WiFi - Housekeeping - Grocery/convenience store 8.8 Excellent 78 reviews CA $49 CA $85 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=76980206&PinnedHotelID=76980206&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/110000000/109300000/109298000/109297901/232e22d0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sierra hotel Urique - Parking included - Free WiFi - Air conditioning - Housekeeping 6.8 6 reviews CA $62 CA $74 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=109297901&PinnedHotelID=109297901&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Room, Mountain View | Terrace/patio](https://images.trvl-media.com/lodging/78000000/77100000/77094800/77094712/49b7b81d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Habitaciones Lozano Urique - Parking included - Microwave 10 Exceptional 2 reviews CA $41 CA $49 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=77094712&PinnedHotelID=77094712&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/79000000/78780000/78772600/78772572/d12d8fd1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Posada Margarito Urique - Pet-friendly - Free WiFi - Laundry - Housekeeping 8.0 Very good 1 review CA $55 CA $66 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=78772572&PinnedHotelID=78772572&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: WiFi (MXN 50 per 24-hour period) ### Parking and transportation - Roundtrip airport shuttle (surcharge) from 9:00 AM to 3:00 PM at scheduled times and on request - Free 24-hour train station pick-up and drop-off shuttle - Free self parking on site - Free RV/bus/truck parking on site ### Food and drink - Daily buffet breakfast available 7:30 AM to 9:00 AM for a fee: MXN 495 for adults and MXN 395 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - Billiards/pool table - Designer stores - Hiking/biking trails - Shopping - TV in common areas - Winery release events ### Family friendly - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Guidebooks - Laundry facilities - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Conference space - Meeting room ### Outdoors - Garden - In a national park - In the mountains - Outdoor entertainment area - Outdoor furniture - Picnic area - Telescope - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Accessible train station shuttle - No elevator ### More - 3 floors - Banquet hall - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV ### More - Air conditioning - Fan - Heating - Individual decor - Individual furnishings ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: noon Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: MXN 200 ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 1000 per accommodation, per night, plus a one-time cleaning fee of MXN 1000 1 total pets ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 495 for adults and MXN 395 for children - Fee for wireless internet in public areas: MXN 50 per 24-hour period (rates may vary) - Airport shuttle fee: MXN 2350 per person (one-way) - Airport shuttle fee per child: MXN 1500 (one-way), (from 4 to 12 years old) - Pet fee: MXN 1000 per accommodation, per night plus MXN 1000 one-time cleaning fee - Late check-out fee: MXN 200 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators A car is recommended for transportation to and from this property ### Property is also known as Posada Barrancas Mirador Posada Barrancas Mirador Copper Canyon Posada Barrancas Mirador Hotel Posada Barrancas Mirador Hotel Copper Canyon Hotel Mirador Urique Mirador Urique ## Frequently asked questions ### Is Hotel El Mirador by Balderrama Hotel Collection pet-friendly? > Yes, this property allows pets (limit 1 total). There's a fee of MXN 1000 per accommodation, per night. A cleaning fee of MXN 1000 also applies. ### How much does it cost to stay at Hotel El Mirador by Balderrama Hotel Collection ? > As of Oct 18, 2025, prices found for a 1-night stay for 2 adults at Hotel El Mirador by Balderrama Hotel Collection on Oct 20, 2025 start from CA $383.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Copper-Canyon-Hotels-Hotel-Mirador.h904531.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hotel El Mirador by Balderrama Hotel Collection ? > Self parking is free at this property. ### What time is check-in at Hotel El Mirador by Balderrama Hotel Collection ? > Check-in start time: 3:00 PM; Check-in end time: noon. ### What time is check-out at Hotel El Mirador by Balderrama Hotel Collection ? > Check-out is at noon. Late check-out is available for MXN 200 (subject to availability). ### Does Hotel El Mirador by Balderrama Hotel Collection provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 9:00 AM–3:00 PM on request. A fee of MXN 2350 per person applies. ### Where is Hotel El Mirador by Balderrama Hotel Collection located? > Situated in a national park, this hotel is within 1 mi (2 km) of Copper Canyon Adventure Park and Copper Canyon. Teleferico Barrancas and Lake Arareko are also within 32 mi (52 km). Areponapuchic Divisadero Station is only a 2-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel El Mirador by Balderrama Hotel Collection Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 185 8 - Good 127 6 - Okay 46 4 - Poor 27 2 - Terrible 12 ### 9.0/10 Cleanliness ### 8.2/10 Staff & service ### 7.6/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 6/10 Okay #### Antonio Oct 12, 2025 Disliked: Amenities, property conditions & facilities Wonderful location and views. The property is old and tired in need of repairs and maintenance. No hot water and bathroom toileteries. Food was very mediocre and limited menu for diner, although the breakfast was ok. ##### Antonio Stayed 2 nights in Oct 2025 ### 2/10 Terrible #### Monica Oct 13, 2025 Disliked: Staff & service, amenities, property conditions & facilities With the exception of two waiters, terrible service, arrogant attitude if you complained; inedible food; property in DIRE need of repairs: and they nickel and dime you for ABSOLUTELY everything. NOT THE SMALL LUXURY HOTEL they claim to be. The view is lovely but that’s it. The rest is a scam. ![Bad leaks in room, on top of bed](https://a.travel-assets.com/ugc/hotel-reviews/2ac14ae2-cf64-43d9-bc4f-08e79db8a350-1760379007690.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Leaks everywhere, management completely irresponsive](https://a.travel-assets.com/ugc/hotel-reviews/d80f947f-1ece-4d3f-bfa8-3f00725d87f9-1760379008680.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Torn or inexistent bedspreads](https://a.travel-assets.com/ugc/hotel-reviews/c7277dfb-074b-4910-be0f-f7a2eb72bd8a-1760379142958.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Our room got flooded; never heard an apology ](https://a.travel-assets.com/ugc/hotel-reviews/8d123d13-caf3-4ed5-8f1c-37c47e6c62b9-1760379218452.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Monica Stayed 2 nights in Oct 2025 ### 4/10 Poor #### Behnaz Apr 7, 2025 It’s beautiful location but it’s full of trash. ##### Behnaz Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Kevin Feb 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place couldn't be more stunning than it is. The views are absolutely magnificent. The staff is very pleasant. We stayed longer because it was so nice. ##### Kevin Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Anna Aug 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the hotel especially all the food included they had great food we loved the tours they had available Ramon was has awesome at giving tours spoke English very well would totally recommend this place. ##### Anna Stayed 3 nights in Aug 2023 ### 6/10 Okay #### Fernanda Apr 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Prepare to eat at the times the hotel has established and the menu is chosen by the hotel. Other than that is ok ##### Fernanda Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Karla Aug 10, 2024 Liked: Cleanliness, staff & service Spectacular views and very friendly staff. Only down side was, it was raining and the roof was leaking in multiple common areas of the hotel. ##### Karla Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Maricruz Oct 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked the view from my room. I enjoyed the morning sunrise. The food was delicious and the staff was kind and attentive. I will return again. ##### Maricruz Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Victor Jul 13, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A day in paradise place is excellent, service, cleanliness, food transportation the whole experience was great ![](https://a.travel-assets.com/ugc/hotel-reviews/AD1E7922E0BD3D4D896859B0C5AF0779634424D11657686591898.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Victor Stayed 1 night in Jul 2022 ### 10/10 Excellent #### JUAN MANUEL Aug 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fabulous veiw,breathtaking. Friendly staff, I highly recommend it. ##### JUAN MANUEL Stayed 2 nights in Aug 2022 ### 8/10 Good #### Julio May 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Property was nice food was not good and no free wifi ##### Julio Stayed 1 night in May 2024 ### 8/10 Good #### Sal Oct 18, 2023 Liked: Cleanliness, staff & service The views are outstanding! The staff especially the young lady at the recepcion, Fernando and Luis at the bar. The food was good. The transportation from hotel and to the train was very convenient. The very unfortunate issue was that there was no water for some hours at night! Other than that it was a great stay! ##### Sal Stayed 1 night in Oct 2023 ### 4/10 Poor #### Pedro Jul 4, 2025 Liked: Cleanliness, room comfort Disliked: Staff & service #### Unprofessional waiter - said I looked like a Husky It is a nice property from which you can admire barrancas de cobre from your room and they offer tours, bar and restaurant which is convenient. Unfortunately I had a terrible experience with a waiter (Victor) who was very unprofessional and made our stayed sour and unpleasant. You can tell this guy is a bully and homophonic, even I left a note on my bill stating who disrespectful he was by his comments, I tried to talk to the manager but was not on site, just got a hold from the waiters captain and he even admitted they have behavior problems with this person. Which it irritated me more by the fact he is still out there in this industry bullying customers and being disrespectful when his only job is to deliver a customer service. I don’t do this to get attention, I am doing this in behalf future customers. Since it will be very unlike for me to return to this place. The rest of the crew was fantastic the tour guys are awesome Leo and Uri. ![Room’s balcony](https://a.travel-assets.com/ugc/hotel-reviews/68b21852-134e-4cb5-9b25-f80dafa49f96-1751663352513.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Sunrise from hotel](https://a.travel-assets.com/ugc/hotel-reviews/9987d7cb-7c5f-477f-8831-d3dda655ea2c-1751663351553.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Pedro Stayed 2 nights in Jun 2025 ### 4/10 Poor #### Victor Oct 30, 2024 Liked: Cleanliness Disliked: Amenities The prices for dinner- they serve family style- is not worth the price. I found a piece of metal in my soup and another ocasión, they ran out of the menu item and we were given chicken instead of steak. The transportation from the hotel to the various sites, such as the “parque “ was expensive for a 6 minute drive. I won’t return under this conditions. ##### Victor Stayed 2 nights in Oct 2024 ### 2/10 Terrible #### Julio Cesar Jul 11, 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service The stay was fantastic, with clean rooms and amazing views. The disappointment was our dining experience, the portions where ridiculously small and they served me a raw piece of chicken. The plate literally came with a side of vegetables that consisted of two cauliflower pieces. DO NOT PURCHASE THE FOOD BOARD!! You will not get your money's worth. ##### Julio Cesar Stayed 1 night in Jul 2023 ### 8/10 Good #### Alexander Dec 24, 2024 Liked: Cleanliness, amenities, property conditions & facilities The place is great and and the view is incredible. A lifetime experience. The room view is incredible and the activities around the hotel are very nice In the other hand, I must say the staff of the front desk are not very polite, they are not mean but they need to be more polite and maybe smile more. I say this because any time I want to ask for some help they didnt even say hi or say they were busy , they just kept me waiting forever saying nothing. The other bad point is that the food in the restaurant is not cheap and also not great in my opinion. In average 27 dollars each person and that’s the unique price . They don’t have a menu to choose different options In general the hotel is great, the place is nice and the view is breathtaking I just want to be honest so other people know my own experience ##### Alexander Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Sergio H Trevino Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen servicio personal muy amable, Excel te opción ##### Sergio H Trevino Stayed 1 night in Oct 2025 ### 10/10 Excellent #### José luis Oct 11, 2025 Deben de mejorar, los baños pésimos, ##### José luis Stayed 3 nights in Oct 2025 ### 2/10 Terrible #### RAUL Sep 9, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities terrible, por lo que cobran uno espera otra cosa, para empezar me toco un dia lluvioso y el lobby y el restaurante se gotean por todos lados no solo una gotera,que pena , que imagen dan a los extranjeros que son la gran mayoria , la camioneta que te lleva al edificio que te toque tu habitacion tambien se gotea, el lobby del otro edificio tambien se gotea , en serio no me gusta dar malas resenas pero aqui ni como ayudarles, la habitacion parece de un hotel de 1 estrella , la comida en restaurante no es ala carta sino lo que hay comes,y te sientan en la mesa con mas personas, el colmo te cobran 50 pesos por acceso a internet por persona, en general muy mala experiencia ,no recomiendo este hotel , si te gusta por las vistas ve y tomate un drink en el lobby lleva impermiable por si esta lloviendo y vete a otro lado a hospedarte. en el parque donde esta el teleferico puedes comer mucho mejor y tienes las mismas vistas. repito que mala impresion dan a todos los que llegamos ahi y sobre todo a tanto extranjero ,no estan al nivel del chepe , hechan a perder la experiencia de tan bonito tren y paisajes. ##### RAUL Stayed 1 night in Sep 2025 ### 10/10 Excellent #### laura Sep 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Tiene una excelente vista como ningún otro hotel ##### laura Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Asuncion Sep 2, 2025 ##### Asuncion Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Gerardo Jul 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great place to unwind ![](https://a.travel-assets.com/ugc/hotel-reviews/fe3104ea-d354-4330-becb-733b9775268a-1752259476199.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gerardo Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Daniel May 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Sin duda un gran lugar, la atención del personal es excelente! 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