Good location but high volume hotel with poor attention to detail and disengaged staff.
10 days of hotels, restaurants and interaction with friendly businesses in Sweden and Denmark. This hotel was our sole disappointment. Starting with entering the room and finding you know what on the surface of the toilet seat. Also, only a handful of parking spots out front (never empty when I passed by for three days) so they send you to a public parking center around the corner where they supposedly get you a better price- over $100 for 2 1/4 days. Ok but then did not get the QR code sent to my phone to get out the garage and when I went to the desk to explain they were visibly annoyed with me, then they found out I was right and resent the code but still grumpy. When we went back to our room to get the suitcases at 11:15AM (well before the noon check out) our room key has been deactivated. Back to the front desk to recode the room key and meet with more exasperation. I very much understand that glitches happen, but when you’re paying over $1300 for three nights it would be nice to be able to talk to the front desk for a moment to sort things out without grimacing and eye rolling. It’s so rare that I write a negative review but this hotel was such an outlier to every other encounter we had visiting Sweden and Denmark.