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La Quinta Inn by Wyndham Columbia NE/Fort Jackson – Avis

2.5 out of 5
La Quinta Inn by Wyndham Columbia NE/Fort Jackson
1538 Horseshoe Drive, Columbia, SC

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 359 avis sur 513." "
Note de 8 – Bien, d’après 101 avis sur 513." "
Note de 6 – Acceptable, d’après 34 avis sur 513." "
Note de 4 – Médiocre, d’après 8 avis sur 513." "
Note de 2 – Terrible, d’après 11 avis sur 513." "

9,4/10

Propreté

9,4/10

Service et personnel

9,0/10

Commodités

9,4/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Katerina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent rapport qualité / prix. A recommander sans réserve.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 25 mai 2024
Dear Katerina,Thank you so much for your wonderful feedback. We are delighted to hear that you found excellent value in our product/service. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again soon.Sincerely, Hotel Manager

8/10 – Bien

Johanne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent customer service !
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 14 avr. 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you found our customer service excellent. Your satisfaction is our priority, and we appreciate your recognition of our efforts. If there's anything specific you feel we could improve upon to earn that fifth star next time, please let us know. We value your input and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 – Excellent

Normand

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First time and very good choice, will come back
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 6 avr. 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your positive experience! We're delighted to hear that you had a great first-time stay with us and that you plan to return. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 – Excellent

Laura, Lévis

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très bel hotel, bien entretenu et personnel courtois.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 2 avr. 2024
Dear Laura,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our hotel to be well-maintained with a courteous staff. Providing excellent experiences for our guests is our top priority, and we're thrilled that we could meet your expectations. If you're ever in the area again, we'd be honoured to welcome you back for another pleasant stay.Sincerely, Hotel Manager

6/10 – Acceptable

Rene

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 21 janv. 2024
Dear Guest, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 – Excellent

John

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean quiet and good breakfast.
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 27 mai 2024
Dear Guest,Thank you for your review! We're thrilled to hear that you found our hotel clean, quiet, and enjoyed the breakfast. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 – Excellent

Vlone

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms were very beautiful
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 27 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our rooms beautiful. We strive to create a comfortable and enjoyable experience for all our guests, and we're glad we succeeded during your stay. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 – Excellent

Jeffrey

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was easy to find this property just off I-77. I was greeted in a friendly manner, the motel looks good and is clean and well maintained. My room is comfortable and clean. I give this motel high marks.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 27 mai 2024
Dear Guest,Thank you for taking the time to share your experience! We're thrilled to hear that you found our property easily accessible and enjoyed the friendly greeting upon arrival. It's wonderful to know that you found our motel clean, well-maintained, and your room comfortable. We appreciate your high marks and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 – Excellent

Shallia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
😀
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 25 mai 2024
Dear Shallia,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 – Excellent

Juana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Hotel Manager a répondu le 27 mai 2024
Dear Guest,Thank you so much for your glowing review! We're delighted to hear that you had a fantastic experience during your stay with us. We aim to provide top-notch service and amenities to all our guests, and it's wonderful to know that we hit the mark for you. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 – Excellent

Marcus

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 25 mai 2024
Dear Marcus,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 – Excellent

Savannah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property itself was very new and modern and CLEAN. the placement was not the best (directly behind a gas station where people were begging outside) but nobody came to the hotel parking lot so that was a relief. Overall would stay here again.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you appreciated the new, modern, and clean features of our property. We understand that the location might not have been ideal for you, but we're glad to know it didn't impact your stay. Your safety and comfort are our top priorities. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 – Excellent

Suzanne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was clean and comfy Staff was helpful Air conditioner was a bit noisy
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 23 mai 2024
Dear Suzanne,Thank you for staying at our hotel. It's great to know you enjoyed the cleanliness and comfort of your room and found our staff to be helpful. We're sorry about the noise from the air conditioner and will address this promptly. We look forward to your next visit.Sincerely, Hotel Manager

10/10 – Excellent

Josue

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 22 mai 2024
Dear Guest,Thank you for sharing your experience! We're thrilled to hear that everything met your expectations during your stay. We hope to welcome you back soon for another enjoyable visit!Sincerely, Hotel Manager

10/10 – Excellent

Cynthia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great throughout my stay.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 21 mai 2024
Dear Cynthia,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 – Excellent

Sofia

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great staff, clean and updated. Nice spot to rest for the night while in town.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 20 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our updated facilities and found our staff accommodating. We hope to welcome you back next time you're in town. Safe travels!Sincerely, Hotel Manager

2/10 – Terrible

Eric

Voyage de couple, Voyage d’affaires
Points faibles : État et installations de l’hébergement
The ac was really noisy the curtains were falling down and it stinks
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 20 mai 2024
Dear Eric,We apologize for the inconvenience with the noisy AC, falling curtains, and unpleasant odor in your room. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable stay for all our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 – Excellent

Mario

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed here for a graduation for my brother from BCT. It was very close (7 min) from gate 4 and staff was very nice and attentive. Hotel was overall really nice and clean.
Séjour de 3 nuits en mai 2024
Hotel Manager a répondu le 20 mai 2024
Dear Mario,Thank you for the perfect rating! We're delighted to hear that you enjoyed your stay with us, especially for such a special occasion like your brother's graduation. We're glad our proximity to gate 4 and the attentiveness of our staff made your stay convenient and pleasant. We appreciate your kind words about our hotel being nice and clean. Congratulations to your brother on his graduation! We hope to welcome you back again soon for another great stay.Sincerely, Hotel Manager

10/10 – Excellent

Mary Alice

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 19 mai 2024
Dear Mary Alice,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 – Excellent

Valentina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great
Séjour de 3 nuits en mai 2024
Hotel Manager a répondu le 21 mai 2024
Dear Valentina,Thank you for your positive feedback. We're thrilled you had a great stay with us. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to seeing you back here soon.Sincerely, Hotel Manager

4/10 – Médiocre

Jannette

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
We arrived at 1:30in the morning due to our late flight upon arrival there was a man sitting on the floor inside the entrance while we were getting our key to our room he started yelling like a crazy man and saying vulgar things, he scared and woke my little child that was sleeping in my arms. When we got in our room there was trash in all the trash cans and one of the beds looked like they didn’t even change the sheets. Honesty don’t even think they cleaned the room beforehand. At 4 in the morning it lots of noise like someone banging on a wall not sure what it was. Overall bad experience.
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 20 mai 2024
Dear Guest,Thank you for sharing your experience with us. We're deeply sorry to hear about the issues you encountered during your stay. The safety and comfort of our guests are our top priorities, and we apologize for the disturbance and the state of your room. This is not the standard we strive to uphold. Please know that we are addressing these concerns with our team to prevent future occurrences. We hope you’ll give us another chance to provide a better experience in the future.Sincerely, Hotel Manager

8/10 – Bien

Michelle

Decent property with great access to highway. Breakfast was somewhat limited.
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 20 mai 2024
Dear Michelle,Thank you for your feedback! We're glad to hear that you found our property decent and appreciated its great access to the highway. We'll take note of your comments about the breakfast and see how we can improve. We hope to have the opportunity to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

6/10 – Acceptable

deb

Points forts : Service et personnel
Points faibles : Commodités
The air conditioner was rattling and the room was always humid and did not get cold enough, even on the lowest setting. And I'm content at 74 degrees.
Séjour de 4 nuits en mai 2024
Hotel Manager a répondu le 17 mai 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the air conditioner in your room not meeting your expectations. Please be assured that we are addressing this issue promptly to ensure the comfort of our guests in the future. We appreciate your feedback and hope to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

2/10 – Terrible

ShaRona

Voyage de couple
Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel et commodités.
The room was nice but it wasn’t clean hair weave was everywhere! Toilet didn’t work informed front desk and without our permission they went into our room to fix it and some of our personal items are now missing while we were away! Also I suggest that you all have someone who speaks and understands English working the front desk this was a bad experience I made a complaint and no one has reached out I will never stay here again!
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 18 mai 2024
Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest privacy are our top priorities, and we are deeply sorry for falling short in these areas. We have addressed your concerns with our housekeeping and maintenance teams to prevent such incidents in the future.We also regret the language barrier you encountered and are working to ensure better communication at our front desk. Regarding your missing items, please contact us directly so we can assist in resolving this matter.Your experience is not reflective of our standards, and we hope you will consider giving us another chance to provide you with a better stay.Sincerely, Hotel Manager

8/10 – Bien

Ronna

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Central to Ft Jackson.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 15 mai 2024
Dear Ronna,Thank you for your feedback. We're delighted to hear that our location was convenient for your needs, being central to Ft Jackson. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

6/10 – Acceptable

Samuel

Was out of breakfast items after 1 hr open not bacon or sausage
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 14 mai 2024
Dear Samuel,We apologize for the inconvenience you experienced with our breakfast service. It's disappointing to hear that we ran out of bacon and sausage shortly after opening. We understand the importance of providing a satisfying breakfast experience for our guests, and we regret that we fell short in this regard during your visit. Rest assured, we will take steps to ensure better inventory management to prevent similar issues in the future. Your feedback is valuable to us, and we appreciate your patience and understanding. We hope to have the opportunity to serve you better during your next stay with us.Sincerely, Hotel Manager

4/10 – Médiocre

Elizabeth

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
we stay at this hotel because it had a swimming pool. and we got there nothing was said that the pool was not working till we were going to try to go get in. if they would have told us we would of went to a different hotel. The housekeeper does not do a good job on cleaning. one of our pillows had blood on it which was gross. Will never stay here again.
Séjour de 4 nuits en mai 2024
Hotel Manager a répondu le 13 mai 2024
Dear Elizabeth,We deeply regret the inconvenience you experienced during your stay, especially regarding the pool closure and cleanliness issues. This does not reflect the high standards we strive to uphold. We apologize for any miscommunication regarding the pool status and the oversight in cleanliness. Your concerns will be addressed with our team to prevent such occurrences in the future. We hope you'll reconsider, allowing us the opportunity to provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

10/10 – Excellent

Cambry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 13 mai 2024
Dear Cambry,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

6/10 – Acceptable

Sara

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The service when we arrived wasn’t good
Séjour de 3 nuits en mai 2024
Hotel Manager a répondu le 11 mai 2024
Dear Sara,We apologize for the service shortcomings you experienced upon your arrival. Providing a warm and welcoming experience is important to us, and we regret falling short of your expectations. Your feedback is valuable, and we will address this with our team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Carrie

Points forts : Service et personnel
Points faibles : Propreté
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 12 mai 2024
Dear Carrie,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager

6/10 – Acceptable

Ivanelys

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté
Points faibles : Commodités
It was 90 degrees out and the pool was not open for use. This should’ve been displayed on the website. I would’ve booked elsewhere. I feel like I was overcharged especially since not all the facilities were open.
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 10 mai 2024
Dear Ivanelys,We apologize for the inconvenience regarding the pool closure. We understand your disappointment and will work to ensure our website accurately reflects current amenities. Your feedback is valuable, and we'll strive to enhance transparency to provide a better experience for our guests.Sincerely, Hotel Manager

10/10 – Excellent

Mandy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I highly recommend staying here. The place was very clean and very well kept, and staff was very welcoming. We visited Fort Jackson during our stay and it was a very short and easy drive to get there.
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 9 mai 2024
Dear Mandy,Thank you for your glowing recommendation! We're thrilled to hear that you had such a positive experience during your stay with us. Providing clean and well-maintained accommodations, along with welcoming and attentive staff, is our top priority. We're delighted that our location was convenient for your visit to Fort Jackson and that you found it easy to access. We appreciate your kind words and recommendation, and we look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

8/10 – Bien

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 9 mai 2024
Dear Robert,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 – Excellent

Mark

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
New property. Thought small dogs (10lbs) were free?
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 8 mai 2024
Dear Mark,We're thrilled to hear you enjoyed your stay at our new property! Regarding the pet policy, we apologize for any confusion. We'll ensure our policies are clearly communicated and consider your feedback regarding small dog fees. Thank you for bringing this to our attention!Sincerely, Hotel Manager

6/10 – Acceptable

Frank

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property is very nice, clean and the staff was very nice. However, the neighborhood around the hotel is unsafe.
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 7 mai 2024
Dear Frank,Thank you for your feedback. We're pleased to hear that you found our property nice, clean, and our staff friendly. We understand your concerns about the neighborhood's safety and take them seriously. We prioritize the safety and security of our guests and will continue to monitor and address any issues to ensure a comfortable stay for all. We appreciate your understanding and hope to welcome you back in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Catherine

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The front entrance rug was so stained and dirty. It was disgusting. Our bathroom floor was dirty. I wiped it with a washcloth and it came out black. My feet were dirty from standing on it. My husband had to use the ice pocket to flush the toilet because the water was not reaching it, the eggs were watered down the coffee watered down the sausage was way overcooked. The guy at the front desk was very nice.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 7 mai 2024
Dear Catherine,We're deeply sorry for the numerous issues you encountered during your stay. This falls well below our standards, and we understand your frustration. We take your feedback seriously and will address each of these concerns immediately to ensure they do not happen again. We're glad to hear that the front desk staff provided friendly service, but we apologize for the overall disappointment with your experience. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust on a future visit.Sincerely, Hotel Manager

10/10 – Excellent

Ulysses

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 7 mai 2024
Dear Ulysses,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

8/10 – Bien

Jorge Luis

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were friendly and morning breakfast was good. Hotel is located in a central place with easy access to highways. The bad is that the immediate area is run down and there are questionable people hanging around the gas station next to the hotel. Also, the hotel room doors are hard to close so you have to slam them shut. It was hard to get some sleep as you can hear others slamming their doors frequently.
Séjour de 4 nuits en avril 2024
Hotel Manager a répondu le 6 mai 2024
Dear Jorge Luis,Thank you for your feedback. We're glad to hear you enjoyed our friendly staff and the delicious morning breakfast. Our central location with easy highway access is indeed convenient. We appreciate your concerns regarding the surrounding area and will address them accordingly. Regarding the difficulty in closing the room doors and noise disturbances, we apologize for any disruption to your rest. Rest assured, we'll look into improving door mechanisms to minimize noise and ensure a peaceful stay for all our guests. Please visit us again.Sincerely, Hotel Manager

2/10 – Terrible

Carlos

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property did not allow me to modify my dates after my flight got delayed for over 15 hours.
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 5 mai 2024
Dear Carlos,We apologize for any inconvenience caused by the policy regarding date modifications. We understand that unexpected delays can occur, and we regret any frustration this may have caused you. Your feedback is important, and we will review our policies to see how we can better accommodate such situations in the future. Sincerely, Hotel Manager

10/10 – Excellent

SOCORRO

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The customer service was great! The front desk person was very helpful with information, the room service was excellent and the staff in the breakfast area were always making sure that the food was in order. Everyone was super friendly!
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 5 mai 2024
Dear SOCORRO,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had a great experience with our customer service. It's fantastic that our front desk person was helpful and informative, and that you enjoyed excellent room service and attentive staff in the breakfast area. We pride ourselves on providing friendly service, and we're delighted that everyone made you feel welcome and taken care of. We appreciate your kind words and hope to welcome you back again soon for another fantastic stay!Sincerely, Hotel Manager

10/10 – Excellent

angel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
it is a good place!
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 4 mai 2024
Dear angel,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our place to be good. Your satisfaction is our priority, and we're grateful for your support. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future!Sincerely, Hotel Manager

10/10 – Excellent

Andrew

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great new hotel. Clean rooms and facilities. Breakfast was fantastic. Good options for dining close by.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 3 mai 2024
Dear Andrew,Thank you for your stay. Appreciate your nice comments about our services and hotel. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

6/10 – Acceptable

Deborah

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 2 mai 2024
Dear Deborah,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

4/10 – Médiocre

kyle

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté
We walked into the establishment and was greeted right away at 1130 pm. Got checked in and walked up to our room which we found not cleaned well. There was a grape right inside the door a peanut next to the bed nightstand and a penny laying on the floor next to the bed. Beside from that we woke in the morning and the staff was very pleasant with us while we got breakfast. So i would suggest working on the cleanliness of the overall room and it would change my rating to a 5 star
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 30 avr. 2024
Dear Kyle,We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is important to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback regarding the cleanliness of the room will be addressed with our housekeeping team to ensure immediate improvements are made. We're glad to hear that our staff was pleasant during breakfast, and we appreciate your understanding. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 – Bien

Anna-Marie, Rosemere

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 1 mai 2024
Dear Anna-Marie,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

6/10 – Acceptable

Jane

Voyage avec des animaux de compagnie
Was most surprised to be charged an extra 25.00 for my service dog! Will not seek out La Quinta again.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 30 avr. 2024
Dear Jane,We apologize for any inconvenience caused by the unexpected charge for your service dog. We strive to provide transparent pricing and regret that this aspect fell short of your expectations. Your feedback is valuable, and we'll review our policies to ensure clarity for future guests. We hope you'll reconsider and give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 – Excellent

Jamie

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was fine at the facility. It had been recently renovated and is in top shape. They serve a free and adequate breakfast from 6 to 9 am. It is in a slightly noise area. The room was small with only one chair and the shower pressure was marginal. Tv channels were very limited. Would stay there again.
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 30 avr. 2024
Dear Jamie,Thank you for your perfect rating and detailed feedback! We're glad to hear that you found our facility to be in top shape after the recent renovation and that you enjoyed the free breakfast provided. We appreciate your comments regarding the room size, shower pressure, and TV channels. Your feedback helps us identify areas for improvement, and we'll take your comments into consideration to enhance the guest experience. We're pleased to hear that you would stay with us again, and we look forward to welcoming you back for another comfortable stay in the future!Sincerely, Hotel Manager

10/10 – Excellent

Danielle, Newmarket

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Worked for us- needed for overnight only
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 29 avr. 2024
Dear Danielle,We're glad to hear that our hotel worked well for your overnight stay! Thank you for your perfect rating and for choosing to stay with us. If your travels bring you back our way, we'd be happy to welcome you for another comfortable visit. Safe travels!Sincerely, Hotel Manager

10/10 – Excellent

bryce

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
nice
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 29 avr. 2024
Dear Bryce,Thank you for your perfect rating and concise feedback! We're delighted to hear that you had a nice experience with us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 – Excellent

Omar Adalberto

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet,affordable. Great staff. For my purposes it was very close to Fort Jackson. Would definitely recommend.
Séjour de 4 nuits en avril 2024
Hotel Manager a répondu le 28 avr. 2024
Dear Omar Adalberto,Thank you for your positive feedback. We're delighted to hear that you found our hotel quiet, affordable, and conveniently located for your needs near Fort Jackson. Our team takes pride in providing excellent service, and we're thrilled to know that you had a positive experience with us. Your recommendation means the world to us! We look forward to welcoming you back on any future visits to the area. Sincerely,Hotel Manager