Title: Hotel Plaza Mirador Ciudad del Carmen - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Plaza Mirador Ciudad del Carmen Hotel in Ciudad del Carmen with a 24-hour front desk and an outdoor pool ![Reception](https://images.trvl-media.com/lodging/108000000/107170000/107162100/107162004/3cf2f729.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/108000000/107170000/107162100/107162004/10bf9775.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Egyptian cotton sheets, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/108000000/107170000/107162100/107162004/d37df2e4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/108000000/107170000/107162100/107162004/d8274061.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/108000000/107170000/107162100/107162004/68c9915d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Plaza Mirador Ciudad del Carmen is in the entertainment district's center, offering a refreshing outdoor pool and on-site dining. Guests enjoy WiFi while the 24-hour reception team assists with luggage storage, allowing visitors to explore at their own pace. 8.0 Very good ## Popular amenities - Breakfast available - Pool - Housekeeping - 24/7 front desk - Parking included - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=107162004&PinnedHotelID=107162004&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=107162004&PinnedHotelID=107162004&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=107162004&PinnedHotelID=107162004&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=107162004&PinnedHotelID=107162004&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=107162004&PinnedHotelID=107162004&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=107162004&PinnedHotelID=107162004&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=107162004&PinnedHotelID=107162004&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=107162004&PinnedHotelID=107162004&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Standard Double Room, City View](https://images.trvl-media.com/lodging/108000000/107170000/107162100/107162004/9fc43a1e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, City View 7.2 Good 5 reviews ### Highlights Air conditioning Flat-screen TV Egyptian cotton linens Premium bedding Cable channels Daily housekeeping Wardrobe or closet Desk - 431 sq ft - City view - Sleeps 4 - 2 Double Beds ![Egyptian cotton sheets, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/108000000/107170000/107162100/107162004/332a9bac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Air conditioning Flat-screen TV Egyptian cotton linens Premium bedding Cable channels Daily housekeeping Wardrobe or closet Desk - City view - Sleeps 2 - 1 Double Bed ![Egyptian cotton sheets, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/108000000/107170000/107162100/107162004/d37df2e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning Flat-screen TV Egyptian cotton linens Premium bedding Cable channels Daily housekeeping Wardrobe or closet Desk - City view - Sleeps 2 - 1 King Bed ## You may also like Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/9000000/8680000/8679800/8679702/f74f9fcd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott Ciudad del Carmen Campeche Ciudad del Carmen - Pool - Breakfast included - Pet-friendly - Parking included 9.0 Wonderful 1,003 reviews CA $67 CA $79 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-Courtyard-By-Marriott-Ciudad-Del-Carmen-Campeche.h8679702.Hotel-Information?chkin=2025-11-28&chkout=2025-11-29&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=61adb191-5301-41c6-a73e-6aed77f800e0&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4870000/4869600/4869509/e9eac6f5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Ciudad del Carmen Ciudad del Carmen - Pool - Breakfast included - Free airport shuttle - Parking included 8.4 Very good 557 reviews CA $73 CA $86 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-City-Express-Ciudad-Del-Carmen.h4869509.Hotel-Information?chkin=2025-11-30&chkout=2025-12-1&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=61adb191-5301-41c6-a73e-6aed77f800e0&top_cur=CAD) Ad ![Free daily full breakfast](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/8000000/7510000/7500800/7500791/a833ab1c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Ciudad Del Carmen Petrolera - Breakfast included - Free airport shuttle - Parking included - Free WiFi 8.2 Very good 359 reviews CA $66 CA $78 total includes taxes & fees Nov 11 - Nov 12 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-City-Express-Junior-Ciudad-Del-Carmen.h7500791.Hotel-Information?chkin=2025-11-11&chkout=2025-11-12&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=61adb191-5301-41c6-a73e-6aed77f800e0&top_cur=CAD) Ad ![Suite, 1 Queen Bed (Sencilla)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9360000/9356800/9356758/66a6b2d8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Extended Suites Ciudad del Carmen Aeropuerto Ciudad del Carmen - Pool - Kitchen - Parking included - Free WiFi 8.4 Very good 442 reviews [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-Extended-Suites-Ciudad-Del-Carmen-Aeropuerto.h9356758.Hotel-Information?chkin=2025-11-14&chkout=2025-11-15&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=61adb191-5301-41c6-a73e-6aed77f800e0&top_cur=CAD) Ad ![Superior Room, 2 Double Beds](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/920000/912800/912702/b3533f14_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Ciudad Del Carmen Petrolera - Pool - Free airport shuttle - Free WiFi - Restaurant 8.4 Very good 445 reviews CA $99 CA $118 total includes taxes & fees Nov 14 - Nov 15 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-Fiesta-Inn-Ciudad-Del-Carmen.h912702.Hotel-Information?chkin=2025-11-14&chkout=2025-11-15&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=61adb191-5301-41c6-a73e-6aed77f800e0&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4960000/4956200/4956149/5d6a19d3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### One Ciudad del Carmen Concordia Petrolera - Breakfast included - Free airport shuttle - Parking included - Free WiFi 8.6 Excellent 489 reviews CA $75 CA $90 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-One-Ciudad-Del-Carmen-Concordia.h4956149.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=61adb191-5301-41c6-a73e-6aed77f800e0&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCiudad-Del-Carmen-Hotels-Hotel-Plaza-Mirador-Ciudad-Del-Carmen.h107162004.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCiudad-Del-Carmen-Hotels-Hotel-Plaza-Mirador-Ciudad-Del-Carmen.h107162004.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.64750%2C-91.83839&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ZEz0VE00DkC8-ZsrDbTOlgoTkX0=) Santa Margarita, Ciudad del Carmen, Camp., 24120 #### What's nearby - Our Lady of Carmen Church - 13 min walk - 1.1 km - Zaragoza Park - 13 min walk - 1.1 km - Norte Beach - 2 min drive - 1.9 km - Domo del Mar Convention Center - 2 min drive - 2.2 km - El Zacatal Bridge - 4 min drive - 3.6 km #### Getting around - Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.) - 12 min drive #### Restaurants - ‪El Norteño II - ‬7 min walk - ‪Capiros Pizza - ‬4 min walk - ‪Los 3 Taquitos - ‬8 min walk - ‪SM Sonora's Meat - ‬6 min walk - ‪La Josefina - ‬11 min walk ## About this property ### Hotel Plaza Mirador Ciudad del Carmen Hotel located in Santa Margarita Hotel Plaza Mirador Ciudad del Carmen provides a restaurant and more. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool - Free self parking - Full breakfast (surcharge), a front-desk safe, and luggage storage - Smoke-free premises and a 24-hour front desk Room features All 75 rooms include comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes. Other amenities include: - Bathrooms with showers and shampoo - 42-inch flat-screen TVs with cable channels - Wardrobes/closets, daily housekeeping, and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/33000000/32130000/32126700/32126658/21c58898.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lossandes Ciudad del Carmen - Pool - Parking included - Free WiFi - Air conditioning 8.8 Excellent 806 reviews CA $54 CA $63 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=32126658&PinnedHotelID=32126658&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/10000000/9440000/9436100/9436014/d5afd690.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Venta Inn Ciudad del Carmen Playa Norte - Pool - Breakfast included - Free WiFi - Restaurant 8.6 Excellent 894 reviews CA $54 CA $64 total includes taxes & fees Nov 1 - Nov 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=9436014&PinnedHotelID=9436014&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/9000000/8680000/8679800/8679702/f74f9fcd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Ciudad del Carmen Campeche Ciudad del Carmen - 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Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=113201194&PinnedHotelID=113201194&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4870000/4869600/4869509/fa9c0b42.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Ciudad del Carmen Ciudad del Carmen - Pool - Breakfast included - Free airport shuttle - Parking included 8.4 Very good 557 reviews CA $73 CA $86 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=4869509&PinnedHotelID=4869509&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/52000000/51910000/51907200/51907141/f274131d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Costa Maria Ciudad del Carmen - Pet-friendly - Parking included - Free WiFi - Air conditioning 8.4 Very good 50 reviews CA $42 CA $50 total includes taxes & fees Nov 1 - Nov 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=51907141&PinnedHotelID=51907141&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/120000000/119720000/119719300/119719207/dc2322f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eurohotel Ciudad del Carmen City-Centre - 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Free WiFi - Restaurant - Air conditioning - Breakfast available 8.6 Excellent 108 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=18420641&PinnedHotelID=18420641&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site ### Food and drink - Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 118 for adults and MXN 60 for children - A restaurant ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Egyptian cotton sheets ### Bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch flat-screen TV with cable channels ### More - Air conditioning - Desk - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for full breakfast: approximately MXN 118 for adults and MXN 60 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash ### We should mention This property does not have elevators ### Property is also known as Plaza Mirador Ciudad Carmen Hotel Plaza Mirador Ciudad del Carmen Hotel Hotel Plaza Mirador Ciudad del Carmen Ciudad del Carmen Hotel Plaza Mirador Ciudad del Carmen Hotel Ciudad del Carmen ## Frequently asked questions ### Does Hotel Plaza Mirador Ciudad del Carmen have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Hotel Plaza Mirador Ciudad del Carmen? > As of Oct 31, 2025, prices found for a 1-night stay for 2 adults at Hotel Plaza Mirador Ciudad del Carmen on Nov 29, 2025 start from CA $58.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-Hotel-Plaza-Mirador-Ciudad-Del-Carmen.h107162004.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Plaza Mirador Ciudad del Carmen pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Plaza Mirador Ciudad del Carmen? > Self parking is free at this property. ### What time is check-in at Hotel Plaza Mirador Ciudad del Carmen? > Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Plaza Mirador Ciudad del Carmen? > Check-out is at noon. ### Where is Hotel Plaza Mirador Ciudad del Carmen located? > Located in Santa Margarita, this hotel is within a 15-minute walk of Victoriano Nieves Cespedes Museum, Zaragoza Park, and Our Lady of Carmen Church. University Cultural Center and Church of Our Lady of Fatima are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Plaza Mirador Ciudad del Carmen Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 69 8 - Good 41 6 - Okay 29 4 - Poor 8 2 - Terrible 9 ### 8.4/10 Cleanliness ### 8.0/10 Staff & service ### 8.0/10 Amenities ### 7.6/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 10/10 Excellent #### ADAN Jul 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### ADAN Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### César Augusto Sep 5, 2024 Liked: Cleanliness, staff & service, amenities N/A ##### César Augusto Stayed 1 night in Aug 2024 ### 2/10 Terrible #### Eduardo Oct 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities No me realizaron MI FACTURA, ESTAN EVADIENDO IMPUESTOS, LOS VOY A REPORTAR AL SAT. ##### Eduardo Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Azucena Apolonia Oct 19, 2025 Liked: Cleanliness Good ##### Azucena Apolonia Stayed 3 nights in Oct 2025 ### 6/10 Okay #### Jhony Abiram Oct 15, 2025 Liked: Cleanliness En general el hotel se encuentra en óptimas condiciones. Había hecho una reservación y siempre me había tocado una habitación muy ##### Jhony Abiram Stayed 1 night in Oct 2025 ### 10/10 Excellent #### GILDA VIOLETA Oct 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La habitación es limpia, únicamente el sofá está muy sucio, al parecer el elevador no está en servicio nada que sea molesto para nosotros activarte un poco está bien 👍, buena atención a la llegada, si volvería a hospedarme. ##### GILDA VIOLETA Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Orlando BAÑOS Sep 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities B ##### Orlando BAÑOS Stayed 2 nights in Sep 2025 ### 8/10 Good #### Martha Sep 16, 2025 Liked: Cleanliness, staff & service, amenities La alberca esta muy clorada ![](https://a.travel-assets.com/ugc/hotel-reviews/025a567d-3e7b-4ffd-a7e7-6badc33e6170-1758057486747.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/449fd406-9344-4838-892a-07a41b191f9d-1758057486918.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8114b2c2-0c94-4591-8b50-fc018f381f36-1758057486782.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bc521d4d-9e1b-4743-8ac2-2b1653cfe4b2-1758057486697.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Martha Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Cesar Sep 11, 2025 Liked: Staff & service Disliked: Property conditions & facilities Había muchos moscos en la habitación, cucaracha muerta, no servía el elevador, la TV no se veía bien ![](https://a.travel-assets.com/ugc/hotel-reviews/93fdf004-56a6-40de-8f38-0e1b861e4356-1757558743217.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cesar Stayed 1 night in Sep 2025 ### 8/10 Good #### Humberto Sep 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel está muy bien, personal atento, la limpieza esta en una buena ubicación y tranquila, solo el asensor le falla mucho ##### Humberto Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Daniel Eduardo Sep 2, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Al llegar en la recepción el caballero que recibe con cara no es amable tiene mala actitud aunque hagas fila te brincan y pasan a otros a hacer el chec-in el cuarto malo no hay agua caliente el control del clima no funciona hay habitaciónes que tiene mucha filtración de agua por lluvia ay muy deterioradas y sin buena iluminación, el restaurante malo todos los días lo mismo huevo pero cada vez menos y no tienen nada del menú, el agua de la piscina turbia nunca ví a personal limpiando y estuve 3 noches en general horrible muy mala experiencia ![](https://a.travel-assets.com/ugc/hotel-reviews/55b073d3-a304-4c6b-8d08-89f02b361170-1756785859361.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6b350f57-4b0a-492b-bea7-a04c65dfbecc-1756785859666.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Daniel Eduardo Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Jose Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities De inicio me negaron lugar en el estacionamiento, aunque al final me acomodaron ##### Jose Stayed 1 night in Aug 2025 ### 2/10 Terrible #### JAIME CARLOS Aug 31, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Dicen que no proporcionan toallas a niños, solo adultos. No servía el elevador. El sanitario no tenía agua. La puerta no tiene seguro ##### JAIME CARLOS Stayed 1 night in Aug 2025 ### 2/10 Terrible #### David Roberto Aug 26, 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities El peor, PEOR HOTEL en el que se podría hospedar uno... Personal maravilloso, eso sí. Instalaciones terribles. El cuarto olía a caño, la ventana le faltaba un vidrio, veia a la pared de un edificio. Camas incómodas con almohadas húmedas de material dudoso. Desayuno incluído con huevos de paquete rancío... Gachito. ##### David Roberto Stayed 1 night in Aug 2025 ### 8/10 Good #### Cristina Aug 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Todo bien, atención inmediata y amable ##### Cristina Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### SANNYASIN Aug 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio e instalaciones muy limpio todo el personal muy accesible ##### SANNYASIN Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### alma geovana Aug 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gustó mucho, me hubiera gustado que mi regadera saliera el agua muy caliente. Muy buen lugar lo recomiendo. ##### alma geovana Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Antonio Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio ##### Antonio Stayed 2 nights in Aug 2025 ### 8/10 Good #### Jhony Aug 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un lugar súper agradable, accesible, tranquilo y con mucha seguridad. Sin duda regresaré en los próximos viajes. ##### Jhony Stayed 1 night in Aug 2025 ### 8/10 Good #### Francisca Aug 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Es un buen hotel, todo limpio, amabilidad del personal, lo que no me gustó es que le aplicaron tratamiento a la piscina y en el tiempo que disponiamos antes del check out no pudieron mis niños disfrutarla . La sugerencia es aplicar esos productos por la noche para que al día siguiente se pueda usar. Por todo lo demás todo muy bueno.Es recomendable. Gracias ##### Francisca Stayed 1 night in Aug 2025 ### 10/10 Excellent #### mauricio Aug 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo bien ##### mauricio Stayed 1 night in Aug 2025 ### 8/10 Good #### Mario Aug 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Falta de personal ##### Mario Stayed 1 night in Aug 2025 ### 6/10 Okay #### Ana Silvia Aug 14, 2025 Liked: Staff & service en la primera habitación tenía la taza despegada y el agua se filtraba y desprendía un mal olor, en la segunda habitación no hicieron servicio de limpieza 1 día ##### Ana Silvia Stayed 2 nights in Aug 2025 ### 8/10 Good #### PEDRO Aug 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo bien ##### PEDRO Stayed 1 night in Aug 2025 ### 8/10 Good #### Any Aug 11, 2025 Liked: Cleanliness, property conditions & facilities Todo muy bien ##### Any Stayed 1 night in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - 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