Title: Hotel Acuario - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Acuario Ciudad del Carmen Hotel Acuario offers the perfect balance of activity and relaxation with thoughtfully designed amenities in the vibrant heart of Ciudad del Carmen ## Photo gallery for Hotel Acuario Ciudad del Carmen ![Outdoor pool - Hotel Acuario Ciudad del Carmen (Ciudad del Carmen)](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/5245ad31.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Hotel Acuario Ciudad del Carmen (Ciudad del Carmen)](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/c928c50c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Acuario Ciudad del Carmen (Ciudad del Carmen)](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/495ad9de.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Acuario Ciudad del Carmen (Ciudad del Carmen)](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/e8933655.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Hotel Acuario Ciudad del Carmen (Ciudad del Carmen)](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/51bc9069.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Hotel Acuario centrally located in Ciudad del Carmen, with La Fuente restaurant serving meals all day. The property features a gym, refreshing pool, and free WiFi. Attentive staff ensures a comfortable stay. ## Reviews 6.0 ## Popular amenities - Pool - Parking included - Free WiFi - Restaurant - Air conditioning - Gym ## Room options ### Check availability for these dates Tonight [Dec. 28 - Dec. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 29 - Dec. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 3 of 3 rooms ### View all photos for Standard Double Room ![Desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/f20e3699.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Air conditioning LED TV Ceiling fan Private bathroom Free bottled water Cable channels Daily housekeeping Desk - Sleeps 2 - 2 Double Beds ### View all photos for Standard Single Room ![Desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/f20e3699.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room ### Highlights Air conditioning LED TV Ceiling fan Private bathroom Free bottled water Cable channels Daily housekeeping Desk - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Twin Beds ![Desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/f20e3699.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Twin Beds ### Highlights Air conditioning LED TV Ceiling fan Private bathroom Free bottled water Cable channels Daily housekeeping Desk - Sleeps 2 - 2 Twin Beds ## You may also like Ad ![Suite, 1 Queen Bed (Sencilla)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9360000/9356800/9356758/66a6b2d8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Extended Suites Ciudad del Carmen Aeropuerto Ciudad del Carmen - Pool - Kitchen - Parking included - Free WiFi 8.4 Very good 456 reviews [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-Extended-Suites-Ciudad-Del-Carmen-Aeropuerto.h9356758.Hotel-Information?chkin=2026-1-11&chkout=2026-1-12&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=9dcb36c1-d74e-4070-8250-f4816b87505e&top_cur=CAD) Ad ![Free daily full breakfast](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/8000000/7900000/7897700/7897691/9d5580ca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Ciudad Del Carmen Aeropuerto Ciudad del Carmen - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 240 reviews CA $63 CA $74 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-City-Express-Junior-Ciudad-Del-Carmen-Aeropuerto.h7897691.Hotel-Information?chkin=2026-1-5&chkout=2026-1-6&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=9dcb36c1-d74e-4070-8250-f4816b87505e&top_cur=CAD) Ad ![Free daily full breakfast](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/8000000/7510000/7500800/7500791/a833ab1c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Ciudad Del Carmen Petrolera - Breakfast included - Free airport shuttle - Parking included - Free WiFi 8.2 Very good 366 reviews CA $62 CA $74 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-City-Express-Junior-Ciudad-Del-Carmen.h7500791.Hotel-Information?chkin=2025-12-29&chkout=2025-12-30&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=9dcb36c1-d74e-4070-8250-f4816b87505e&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/22000000/21350000/21346200/21346126/a156aae0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Ciudad del Carmen Puente El Zacatal Ciudad del Carmen - Pool - Parking included - Free WiFi - Restaurant 7.8 Good 509 reviews CA $78 CA $94 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-Fiesta-Inn-Loft-Ciudad-Del-Carmen.h21346126.Hotel-Information?chkin=2025-12-29&chkout=2025-12-30&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=9dcb36c1-d74e-4070-8250-f4816b87505e&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4960000/4956200/4956149/5d6a19d3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### One Ciudad del Carmen Concordia Petrolera - Breakfast included - Free airport shuttle - Parking included - Free WiFi 8.6 Excellent 491 reviews CA $55 CA $67 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-One-Ciudad-Del-Carmen-Concordia.h4956149.Hotel-Information?chkin=2025-12-29&chkout=2025-12-30&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=9dcb36c1-d74e-4070-8250-f4816b87505e&top_cur=CAD) Ad ![Superior Room, 2 Double Beds](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/920000/912800/912702/b3533f14_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Ciudad Del Carmen Petrolera - Pool - Free airport shuttle - Free WiFi - Restaurant 8.4 Very good 450 reviews CA $100 CA $119 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-Fiesta-Inn-Ciudad-Del-Carmen.h912702.Hotel-Information?chkin=2025-12-29&chkout=2025-12-30&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=9dcb36c1-d74e-4070-8250-f4816b87505e&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCiudad-Del-Carmen-Hotels-Hotel-Acuario-Ciudad-Del-Carmen.h18989126.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCiudad-Del-Carmen-Hotels-Hotel-Acuario-Ciudad-Del-Carmen.h18989126.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.64866%2C-91.83637&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-Pr80K57v-ofVMYY22owIpA8Aqk=) Dirección: Calle 51 #60, Colonia Santa Margarita, Ciudad del Carmen, CAM, 24120 #### What's nearby - Victoriano Nieves Cespedes Museum \- 8 min walk \- 0.7 km - Our Lady of Carmen Church \- 15 min walk \- 1.3 km - Zaragoza Park \- 15 min walk \- 1.3 km - Church of Our Lady of Fatima \- 16 min walk \- 1.4 km - Norte Beach \- 3 min drive \- 1.8 km #### Getting around - Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.) - 12 min drive #### Restaurants - ‪Comida China - ‬9 min walk - ‪Capiros Pizza - ‬1 min walk - ‪El Norteño II - ‬8 min walk - ‪SM Sonora's Meat - ‬4 min walk - ‪Tacos El Mestizo - ‬9 min walk ## About this property ### Hotel Acuario Ciudad del Carmen Hotel located in Santa Margarita A terrace, a garden, and a gym are just a few of the amenities provided at Hotel Acuario Ciudad del Carmen. The on-site restaurant, La Fuente, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi. Other perks at this hotel include: - An outdoor pool - Free self parking - Buffet breakfast (surcharge), luggage storage, and meeting rooms - Smoke-free premises, a 24-hour front desk, and a front-desk safe Room features All 80 rooms include comforts such as air conditioning, in addition to perks like free WiFi and free bottled water. Other amenities include: - Bathrooms with showers - 24-inch LED TVs with cable channels - Ceiling fans, daily housekeeping, and desks ## Similar properties ![View from property](https://images.trvl-media.com/lodging/19000000/18430000/18420700/18420641/a6fd3549.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel del Parque Ciudad del Carmen City-Centre - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.6 Excellent 112 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=18420641&PinnedHotelID=18420641&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/108000000/107170000/107162100/107162004/3cf2f729.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Plaza Mirador Ciudad del Carmen Santa Margarita - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 168 reviews CA $57 CA $68 total includes taxes & fees Jan 26 - Jan 27, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=107162004&PinnedHotelID=107162004&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/52000000/51910000/51907200/51907141/f274131d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Costa Maria Ciudad del Carmen - 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Breakfast included - Free airport shuttle - Parking included - Free WiFi 8.2 Very good 366 reviews CA $62 CA $74 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=7500791&PinnedHotelID=7500791&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Limited onsite self parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 60 to 180 for adults and MXN 60 to 180 for children - A restaurant ### Restaurants on site - La Fuente ### Things to do - Gym - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting rooms ### Outdoors - Garden - Terrace ### Accessibility - No elevator ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - 24-inch LED TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Free local calls - Iron/ironing board on request - Phone ## Policies ### Check-in Check-in start time: 1:00 PM; Check-in end time: 10:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 60 to 180 for adults, and MXN 60 to 180 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash ### We should mention This property does not have elevators ### Property is also known as Hotel Acuario Ciudad Carmen Ciudad del Carmen Hotel Acuario Ciudad Carmen Acuario Ciudad Carmen Ciudad del Carmen Acuario Ciudad Carmen Acuario Ciudad Del Carmen Hotel Acuario Ciudad del Carmen Hotel Hotel Acuario Ciudad del Carmen Ciudad del Carmen Hotel Acuario Ciudad del Carmen Hotel Ciudad del Carmen ## Frequently asked questions ### Does Hotel Acuario Ciudad del Carmen have a pool? ### How much does it cost to stay at Hotel Acuario Ciudad del Carmen? ### Is Hotel Acuario Ciudad del Carmen pet-friendly? ### How much is parking? ### What time is check-in at Hotel Acuario Ciudad del Carmen? ### What time is check-out at Hotel Acuario Ciudad del Carmen? ### Where is Hotel Acuario Ciudad del Carmen located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Acuario Ciudad del Carmen Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.6 Cleanliness ### 8.4 Location ### 6.4 Staff & service ### 6.0 Eco-friendliness ### 6.0 Property conditions & facilities 10 - Excellent 35 8 - Good 37 6 - Okay 25 4 - Poor 27 2 - Terrible 46 ## Reviews ### 4/10 Poor #### gerardo Jan 26, 2025 Disliked: Cleanliness, amenities, property conditions & facilities No hot water They want to open the garage for my carr Only one towel ##### gerardo Stayed 1 night in Jan 2025 ### 2/10 Terrible #### john Jul 1, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Nothing. It was terrible. No toilet seat , light bulb burnt. I was handed a handful of paper towels in place of a bath towel. Front desk was rude. Do not stay here . ##### john Stayed 4 nights in Jun 2023 ### 6/10 Okay #### Eduardo Nov 3, 2025 Liked: Cleanliness No funciona la TV, la alberca no es igual a la imagen presentada ##### Eduardo Stayed 1 night in Oct 2025 ### 8/10 Good #### Mario Jun 30, 2025 Liked: Cleanliness Etwas in die Jahre gekommen und außerhalb. Pool auf dem Parkplatz und nicht besonders sauber. ##### Mario Stayed 1 night in Jun 2025 ### 10/10 Excellent #### alma geovana Apr 21, 2025 Liked: Amenities Me encanta este hotel ##### alma geovana Stayed 2 nights in Apr 2025 ### 4/10 Poor #### pablo Apr 21, 2025 Disliked: Staff & service, amenities, property conditions & facilities Estuve 2 dias y los 2 sin tv Nadie resolvio.. Solo decian q ya ivan y nada... Cuarto demaciado sencillo para ese precio.. ##### pablo Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Eduardo Apr 20, 2025 Disliked: Staff & service, amenities, property conditions & facilities La cama estaba muy dura y en la regadera se tapaba el baño ##### Eduardo Stayed 3 nights in Apr 2025 ### 2/10 Terrible #### jersay Apr 20, 2025 Disliked: Amenities No respetaron mi reservacion ##### jersay Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Miguelina del Carmen Aug 2, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Ofrecen un servicio y dan otro. No querian reconocer mi reservacion y muchas personas que igual reservaron por ixperoa se quedaron sin su reserva ##### Miguelina del Carmen Stayed 2 nights in Jul 2024 ### 2/10 Terrible #### PAOLA GABRIELA Jul 31, 2024 Liked: Cleanliness NO RESPETARON LAS RESERVACIONES ##### PAOLA GABRIELA Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Juan Carlos Jul 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Buenas ubicación ##### Juan Carlos Stayed 1 night in Jul 2024 ### 6/10 Okay #### Jhonatan Jul 28, 2024 Disliked: Staff & service, amenities Poca seguridad las cámaras de vigilancia no funcionan ##### Jhonatan Stayed 1 night in Jul 2024 ### 2/10 Terrible #### José E. Jul 26, 2024 Disliked: Amenities No te aseguran tu recerva, si no respetan las rrservas de esta página, por favor eliminenla, me senti muy molesto por que no encontraba hotel disponible. Pésimo luhat, 0 recomendado ##### José E. Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Samuel Jul 23, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Horrible Estuvo Horrible, No se culpa de quien fue, pero resulto que no me hicieron valida mi reserva por este medio, el hotel decía que sus instrucciones eran que no estaban respetando ninguna reservación por medios como este, entonces que le hiciéramos como quisiéramos, pero que no tenían habitaciones disponibles para quedarnos y nos corrieron prácticamente. ##### Samuel Stayed 1 night in Jul 2024 ### 4/10 Poor #### Enrique Jul 22, 2024 Liked: Cleanliness Disliked: Property conditions & facilities Todo el trato fue muy amable con el poco personal que pude tratar, pero el servicio no es de lo mejor el aire acondicionado de la habitación hacía mucho ruido, solicite toallas y a pesar de que reserve una habitación para dos solo me dieron una toalla pequeña y me dijeron que por ser habitación sencilla solo daban una, las cortinas tipo persianas no se podían cerrar y las cortinas que tenia sobre las persianas eran traslúcidas ##### Enrique Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Juan Carlos Jul 22, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Pésimo! Llegamos y que no habia reservación, que toman las reservaciones de las aplicaciones ellos a su manera, si hay si la dan y si no no! Por algo se realiza la reserva y con 1 semana de anticipación, ellos deben dejar disponibles las habitaciones que se reservaron. No encontramos lugar en ningún lado, dormí en la camioneta con mi familia. Con que confianza vuelvo a reservar en su aplicación sin que me vuelva a suceder lo mismo! No los recomiendo! La persona del hotel súper prepotente hasta queriendo regañarme prácticamente. 0 tacto con el cliente. ##### Juan Carlos Stayed 1 night in Jul 2024 ### 2/10 Terrible #### RICARDO Jul 22, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Reserva no respetada Muy mal no esta asegurada mi reservacio y no habia disponible literal en toda la ciudad, tuve q ir de hotel en hotel bus a do y solo pude acomodar a la.mitad de mi familia los demas nos regresamos al lugar de origen ##### RICARDO Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Sherlyn Jul 21, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Pésimo todo, realizamos reservación y al llegar hacer el check in no nos hicieron válida, le dieron prioridad a personas que llegaban directo al hotel, al momento de hacer la aclaración la señora de recepción se portó muy grosera al grado de decirnos que nos fuéramos a la chingada, un vocabulario y modos horrible, era la primera vez que llegamos a esa lugar y todo mal ##### Sherlyn Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Ana Jul 21, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities No me dejaron la reservación ##### Ana Stayed 1 night in Jul 2024 ### 6/10 Okay #### Daniel Jul 16, 2024 Encontré una cucaracha en mi habitación ##### Daniel Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Jesus Jul 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente lugar ##### Jesus Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Nestor Omar May 18, 2024 Disliked: Amenities No se ejecutó el check in, no me dieron hospedaje ##### Nestor Omar Stayed 1 night in May 2024 ### 2/10 Terrible #### Samuel Apr 21, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pésimo servicio El precio es bajo pero es muy sucio nada que ver con las fotos, el baño esta lleno de hongos le falta mucha higiene, no hay toallas, la alberca solo es agua estancada, tienen una plaga de hormigas, la camarista no limpia al contrario ensucia más, pésimo servicio. ##### Samuel Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Javier Apr 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exelente servicio muy bonito el trato por su personal ##### Javier Stayed 1 night in Mar 2024 ### 6/10 Okay #### nelson Apr 1, 2024 Liked: Amenities, property conditions & facilities Disliked: Staff & service El personal que nos recibió muy chocante y luego se metía en conversaciones sin haberle pedido su opinión, el personal de la noche excelente ##### nelson Stayed 1 night in Mar 2024 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - 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