Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 228 avis sur 1002." "
10 – Excellent
228
Note de 8 – Bien, d’après 249 avis sur 1002." "
8 – Bien
249
Note de 6 – Acceptable, d’après 244 avis sur 1002." "
6 – Acceptable
244
Note de 4 – Médiocre, d’après 133 avis sur 1002." "
4 – Médiocre
133
Note de 2 – Terrible, d’après 148 avis sur 1002." "
2 – Terrible
148
6,8/10
Propreté
7,8/10
Service et personnel
5,8/10
Commodités
6,2/10
État et installations de l’hébergement
6,6/10
Écoresponsabilité
Avis
4/10 – Médiocre
Amelie
Voyage en groupe
20 juin 2023
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pas impressionné. Bruyant et pas très propre.
Mais quelle mauvaise chambre. On est arrivés tard et on s'est couché directement. C'était très très bruyant, des beatbox pendant la nuit à toute heure. L'impression que les fenêtres sont ouvertes... On se rend compte que la fenêtre est carrément cassée. Il y a du tapis partout au sol dans la chambre. Pas de mouchoirs. Propreté pas très rigoureuse, la salle de bain et le silicone vraiment sale. Secteur semble très mouvementé et fréquenté par des gens qui veille tard. Consommation de cannabis par des gens autour de l'hôtel. Secteur pas nécessairement à recommender.
Amelie
Séjour de 1 nuit en juin 2023
surjit a répondu le 21 juin 2023
Dear Amelie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 – Terrible
Precious
15 mai 2024
Points faibles : Propreté, état et installations de l’hébergement
We checked in and 30 minutes later checked out. They had people on the property doing drugs and the room was dirty and they had bedbugs. The room was already paid for and they charged me another 100 for reasons unknown. I checked out within 39 minutes of being there
Precious
Séjour de 2 nuits en mai 2024
4/10 – Médiocre
Thomas
12 mai 2024
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Thomas
Séjour de 1 nuit en mai 2024
surjit a répondu le 14 mai 2024
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 – Médiocre
Thomas
12 mai 2024
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Dirty and outdated. Not in a great area. Would never stay there again.
Thomas
Séjour de 1 nuit en mai 2024
surjit a répondu le 13 mai 2024
Dear Thomas , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as dirty, outdated and location not ok. Pl note- hote is under renovation. We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 – Médiocre
Robert
Voyage de couple
10 mai 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The whole property just didn’t seem safe but it was a very convenient location for our race downtown. It also had a horrible smell throughout the property. The thing I would give 5 stars to is the breakfast. They did a great job with that.
Robert
Séjour de 2 nuits en mai 2024
surjit a répondu le 11 mai 2024
Dear Robert, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with convenient location and exceptional breakfast. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided for smell and safety to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 – Acceptable
Tom
7 mai 2024
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Conveniently located to get downtown or to U.C. campus or soccer stadium. It’s a bargain. But in sketchy area. Doesn’t feel safe even when in your car. Parking in garage attached and walking in can feel a bit scary.
No restaurants nearby. Used to be a restaurant/bar inside hotel but it went out of business about 3 years ago, according to desk clerk (when asked April 2024).
Hallways and room were OK. Decent bed.
Noisy because there’s Interstate 75 right outside your window. That probably was not there when they built the place in 1964 — a year before I was born. Doesn’t look that old.
Decent free breakfast that included a few hot items — waffle, eggs, and sausage.
I’d go again when budget tight and going alone.
-Tom
Tom
Séjour de 1 nuit en avril 2024
surjit a répondu le 8 mai 2024
Dear Tom, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with convenient location, decent bed and delcious breakfast. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided for safety and noise to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 – Médiocre
Kathleen
7 mai 2024
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The door didn’t lock. Lots of sketchy people hanging around in parking garage. I didn’t feel safe
Kathleen
Séjour de 2 nuits en mai 2024
surjit a répondu le 7 mai 2024
Dear Kathleen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as door didnot lock, felt unsafe. We have adequate security..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 – Acceptable
Annette
Voyage en famille
5 mai 2024
Points forts : Propreté, service et personnel
Check in was fairly quick. I personally don't like to stay at properties that put an actual $100 charge on your card for incidentals.
Annette
Séjour de 1 nuit en mai 2024
surjit a répondu le 6 mai 2024
Dear Annette, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with quick check in. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager100 deposit is fully refundable on departure. Normally it takes 3 to 5 days for credit
2/10 – Terrible
Laura
Voyage de couple
3 mai 2024
Points faibles : Service et personnel, état et installations de l’hébergement
Lame; nothing “quality” about it
Just a cheap hotel
Never again
Laura
Séjour de 4 nuits en avril 2024
surjit a répondu le 4 mai 2024
Dear Laura, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great price. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as did not like stay and quality .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 – Terrible
Gahad, Dearborn
29 avr. 2024
Points faibles : Commodités, état et installations de l’hébergement
A lot of homeless people there. The pool is closed
Gahad
Séjour de 1 nuit en avril 2024
surjit a répondu le 30 avr. 2024
Dear Gahad, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as homeless and closed pool .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 – Terrible
John
Voyage d’affaires
28 avr. 2024
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Deadbolt was missing on door when I arrived, hairdryer did not work and caught fire. Very scary parking garage with no gate, feels dated and unsafe
John
Séjour de 1 nuit en avril 2024
surjit a répondu le 29 avr. 2024
Dear John, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as deadbolt missing on door, hairdryer did not work, felt unsafe in parking .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 – Bien
Lee
Voyage de couple
28 avr. 2024
Points forts : Service et personnel, état et installations de l’hébergement
The convenience to downtown , and the hywy. A little noisy because of the hyw.
Lee
Séjour de 1 nuit en avril 2024
surjit a répondu le 29 avr. 2024
Dear Lee , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel convenient to downtown and highway besides high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 – Acceptable
June
27 avr. 2024
Points forts : Propreté, service et personnel
June
Séjour de 1 nuit en avril 2024
surjit a répondu le 28 avr. 2024
Dear June, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
Kim
Voyage en famille
26 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was clean and served the purpose, it was close to my grandchild. Graduation
Kim
Séjour de 1 nuit en avril 2024
surjit a répondu le 27 avr. 2024
Dear Kim, Thank you for taking the time to complete our online survey regarding your recent stay at our CLEAN hotel which served complete purpose besides perfect score 5/5. Hopefully you had good interaction with grandchild. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 – Bien
James, Toronto
25 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
James
Séjour de 1 nuit en mars 2024
surjit a répondu le 27 avr. 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and high score 4/5 We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 – Acceptable
Kristen
Voyage en groupe
23 avr. 2024
Points faibles : Commodités
I only stayed here for one night and that was enough. The location was not in a good part of town and there were no places to eat nearby. The location was right off the thruway so it did get a bit noisy at night. The free breakfast wasn’t good but I guess you can’t expect much when it’s free.
Kristen
Séjour de 1 nuit en avril 2024
surjit a répondu le 24 avr. 2024
Dear Kristen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as issue with location, bit noisy, and breakfast not ok .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
Mary
21 avr. 2024
Mary
Séjour de 1 nuit en avril 2024
surjit a répondu le 12 mai 2024
Dear Mary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 – Médiocre
Tracy
21 avr. 2024
Points faibles : État et installations de l’hébergement
The property is run down. The only working ice machine was on the fifth floor. We were with a group and planning to meet in the evenings at the bar. The bar is closed. The neighborhood did not feel safe.
The positives : the room was clean and breakfast was good.
Tracy
Séjour de 2 nuits en avril 2024
surjit a répondu le 23 avr. 2024
Dear Tracy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with clean room and good breakfast. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as ice machine did not work, closed bar, unsafe neighbourhood .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship ManagerPl note - hotel is under renovation and we have adequate security to take care of guests
6/10 – Acceptable
Mary Ann
21 avr. 2024
Points faibles : Propreté, état et installations de l’hébergement
Check in people nice but would never return to that property
Mary Ann
Séjour de 1 nuit en avril 2024
surjit a répondu le 22 avr. 2024
Dear Mary Ann, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice check in people. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 – Terrible
Matt
Voyage de couple
20 avr. 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pictures made the facility look medium upscale, but the hotel itself was dirty. The sheets were stained, the walls were stained. The couch had rips in it, it was frankly disgusting.
Matt
Séjour de 2 nuits en avril 2024
surjit a répondu le 21 avr. 2024
Dear Matt, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as stained sheets and walls, souch with rips.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
TERRY
20 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything acceptable
TERRY
Séjour de 1 nuit en avril 2024
surjit a répondu le 20 avr. 2024
Dear TERRY , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with highly acceptable experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
Joojong
18 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Joojong
Séjour de 3 nuits en avril 2024
surjit a répondu le 19 avr. 2024
Dear Joojong, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
Arnold
Voyage en famille
17 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was great!!
Arnold
Séjour de 2 nuits en mars 2024
surjit a répondu le 17 avr. 2024
Dear Arnold, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 – Terrible
Melissa
Voyage en groupe
16 avr. 2024
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I was terrified to see people carrying guns
that were obviously very high. Someone tried to break into our room!
Melissa
Séjour de 3 nuits en avril 2024
surjit a répondu le 18 avr. 2024
Dear Melissa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you felt unsafe while people carried guns. May we humbly submit that we have adequate security to provide safety to our guests..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 – Terrible
Kyrianna
Voyage en famille avec de jeunes enfants
15 avr. 2024
Points faibles : Service et personnel, état et installations de l’hébergement
Had problems with the keys and there was even some point where we discovered that our door wasn’t locking even though we thought it was. I was charged an extra $150 for using my father’s card to pay for my room. I don’t plan on booking with Quality Inn and Suites anymore.
Kyrianna
Séjour de 3 nuits en avril 2024
surjit a répondu le 17 avr. 2024
Dear Keryianna , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as problematic door key+ extra150 charged. we shall enquire and revert back with action..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
Ashlee
Voyage de couple
15 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We've stayed at this property twice now, and both times were a great experience. The parking is an attached parking garage, the staff is pleasant, check-in and check out are super quick and easy, and the rooms are very clean and smell fresh. We definitely plan to make this our go-to stay whenever we're in town.
Ashlee
Séjour de 1 nuit en avril 2024
surjit a répondu le 16 avr. 2024
Dear Ashlee , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great experience, pleasant staff, prompt check in, clean and fresh smelling rooms besides perfect score 5/5.. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
Tyler
14 avr. 2024
Tyler
Séjour de 2 nuits en avril 2024
surjit a répondu le 5 mai 2024
Dear Tyler, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 – Acceptable
James
14 avr. 2024
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
James
Séjour de 2 nuits en avril 2024
surjit a répondu le 16 avr. 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 – Médiocre
Kaoru
Voyage d’affaires
11 avr. 2024
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Dear Kaoru, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smell, issue with breakfast and toilet flushing hard.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 – Médiocre
Jeanne
11 avr. 2024
Points faibles : Propreté, état et installations de l’hébergement
Jeanne
Séjour de 2 nuits en avril 2024
surjit a répondu le 13 avr. 2024
Dear Jeanne, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 – Bien
Andravius
10 avr. 2024
Points forts : Propreté, service et personnel
It’s definitely A get what you pay for type of place but overall not bad at all
Andravius
Séjour de 1 nuit en avril 2024
surjit a répondu le 16 avr. 2024
Dear Andravius, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience- value for money besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 – Terrible
Mark
9 avr. 2024
Mark
Séjour de 1 nuit en avril 2024
surjit a répondu le 30 avr. 2024
Dear Mark , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 – Terrible
Sarah
8 avr. 2024
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
This place is super gross dirty rundown and sketchy don’t stay here
Sarah
Séjour de 2 nuits en avril 2024
surjit a répondu le 9 avr. 2024
Dear Sarah , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you did not like cleanliness and felt sketchy area .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 – Bien
Janet
Voyage en famille
8 avr. 2024
Points forts : Service et personnel, commodités
The property is in a transit area. It doesn’t look safe but we had no issues.
Janet
Séjour de 1 nuit en avril 2024
surjit a répondu le 9 avr. 2024
Dear Janet, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience and high score 4/5. While we are in transit area, yet walkable to downtown. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 – Bien
Claudia
Voyage d’affaires
6 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There are bus stops right next to the hotel that take you downtown for $2 a trip that were very convenient and easy to use.
Claudia
Séjour de 2 nuits en avril 2024
surjit a répondu le 8 avr. 2024
Dear Claudia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel- with convenient trip to downtown in bus besides high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
Tsubasa
2 avr. 2024
Points forts : Propreté, service et personnel et commodités.
値段も安く、部屋もそこそこ広かった。
Tsubasa
Séjour de 3 nuits en mars 2024
surjit a répondu le 3 avr. 2024
Dear Tubasa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with spacious room and great price besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 – Bien
Joseph
Voyage de couple
1 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The actual hotel and staff were great, the surrounding area not so much. Cincinnati felt the the Philadelphia of Ohio.
Joseph
Séjour de 1 nuit en mars 2024
surjit a répondu le 2 avr. 2024
Dear Joseph, Thank you for taking the time to complete our online survey regarding your recent stay at our GREAT hotel and staff besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 – Terrible
Lori
Voyage en famille
30 mars 2024
Points faibles : Propreté, état et installations de l’hébergement
The hotel is in a terrible part of Cincinnati. The room looked clean however when I woke up in morning I have several bug bits.
Lori
Séjour de 1 nuit en mars 2024
surjit a répondu le 2 avr. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you did not like location+ had bug bites . May I humbly submit that we have proper treatment against insects and pests. Still we shall enquire into your complaint with immediate action. We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
Sergio
30 mars 2024
Sergio
Séjour de 1 nuit en mars 2024
surjit a répondu le 20 avr. 2024
Dear Sergio, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
Samuel
27 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Cozy place
Samuel
Séjour de 1 nuit en mars 2024
surjit a répondu le 29 mars 2024
Dear Samuel , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with cozy place besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 – Bien
Lacey
25 mars 2024
Points forts : Propreté
Nice room, and decent breakfast, but horrible spot with the stuff across the street. Very loud.
Lacey
Séjour de 2 nuits en mars 2024
surjit a répondu le 26 mars 2024
Dear Lacey, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice room, decent breakfast besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided ,for street noise,to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
William, Wichita
23 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place to rest, decent room, and convenient. Staff was personable!
William
Séjour de 1 nuit en mars 2024
surjit a répondu le 29 mars 2024
Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with decent room, convenient location and professional staff besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 – Terrible
Raquel
Voyage de couple
20 mars 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
DO NOT STAY HERE. Photos don't match AT ALL. Bed bugs. All the workers are on substances and do them right in front of you. The male coworkers will hit on you. The area is not safe at all. Nothing is within walking distance. No gym, no pool, bar is closed, elevators broken, "breakfast" isn't even real food.
Raquel
Séjour de 1 nuit en mars 2024
surjit a répondu le 21 mars 2024
Dear Raquel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you felt unsafe, bed bugs and broken elevators.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 – Médiocre
Rachel
19 mars 2024
Points faibles : Propreté, état et installations de l’hébergement
Vibes were bad…Smelled like cigarettes. Weird lighting. Not very clean. Fan broken. Weird old woman at check in. Paint coming off walls. Terrifying parking garage.
Overall bad experience….
Rachel
surjit a répondu le 20 mars 2024
Dear Rachel , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smell and maintenance issues.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
Vickie, Ballard
Voyage en famille
15 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great price, room, and breakfast.
Vickie
Séjour de 1 nuit en mars 2024
surjit a répondu le 16 mars 2024
Dear Vickie , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with Great price, room, and breakfast besides perfect score 5/5 . We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 – Acceptable
Sarah
13 mars 2024
Points faibles : État et installations de l’hébergement
Sarah
Séjour de 1 nuit en mars 2024
surjit a répondu le 15 mars 2024
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 – Acceptable
Zontaesha
13 mars 2024
Points faibles : État et installations de l’hébergement
Room we booked smelled like pee the second was better but less space
Zontaesha
Séjour de 2 nuits en janvier 2024
surjit a répondu le 15 mars 2024
Dear Zontaesha, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smelly room and did not like size of room.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 – Excellent
Jonathan, New Lexington
Voyage en famille
11 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place is great! Couple blocks from downtown and cheap! Free parking! Room was clean and water was hot. I may never stay anywhere else in Cincinnati again.
Jonathan
Séjour de 1 nuit en mars 2024
surjit a répondu le 12 mars 2024
Dear Jonathan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel near to downtown, free parking, clean room and hot water while you will stay again. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 – Acceptable
Courtney E.
10 mars 2024
Hotel is very old and outdated. My room smelled and the “free WiFi” was non-existent! Not worth the money.
Courtney E.
Séjour de 2 nuits en mars 2024
surjit a répondu le 12 mars 2024
Dear Courtney E, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as room smelled, wifi not existent and outdated.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 – Médiocre
Michael
4 mars 2024
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Just go somewhere else.
Michael
Séjour de 1 nuit en mars 2024
surjit a répondu le 5 mars 2024
Dear Michael , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score and recommendation to go somewhere else.. Kindly give details so that we can take care of all issues asap.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager