Title: Sonder by Marriott Bonvoy The Plymouth Apartments Loop - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Sonder by Marriott Bonvoy The Plymouth Apartments Loop Aparthotel with a rooftop terrace, 3-minute walk to State Street ![Property amenity](https://images.trvl-media.com/lodging/31000000/30260000/30259000/30258981/ac6a0add.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lounge](https://images.trvl-media.com/lodging/31000000/30260000/30259000/30258981/410e4b13.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/31000000/30260000/30259000/30258981/983d33a2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Flat-screen TV](https://images.trvl-media.com/lodging/31000000/30260000/30259000/30258981/1ba98ad7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 bedrooms, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/31000000/30260000/30259000/30258981/0ece098a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Travelers at Sonder The Plymouth are perfectly positioned near Chicago's parks. The rooftop terrace offers sweeping city skyline views, and the smoke-free environment ensures a comfortable, relaxing stay in downtown. 7.6 Good ## Popular amenities - Dryer - Washer - Outdoor space - Kitchen - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=30258981&PinnedHotelID=30258981&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=30258981&PinnedHotelID=30258981&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 4 - Nov. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=30258981&PinnedHotelID=30258981&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=30258981&PinnedHotelID=30258981&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=30258981&PinnedHotelID=30258981&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=30258981&PinnedHotelID=30258981&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=30258981&PinnedHotelID=30258981&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=30258981&PinnedHotelID=30258981&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Full-size fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/31000000/30260000/30259000/30258981/3f350be6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 4 Bedrooms ### Highlights Separate sitting area Individually furnished Air conditioning Heating Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - Sleeps 8 - 4 Double Beds ![Flat-screen TV](https://images.trvl-media.com/lodging/31000000/30260000/30259000/30258981/1325c89d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Separate sitting area Individually furnished Air conditioning Heating Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - Sleeps 4 - 2 Double Beds ![4 bedrooms, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/31000000/30260000/30259000/30258981/3c966db5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment, 3 Bedrooms ### Highlights Separate sitting area Individually furnished Air conditioning Heating Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - Sleeps 6 - 3 Double Beds ![Full-size fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/31000000/30260000/30259000/30258981/3f350be6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 3 Bedrooms ### Highlights Separate sitting area Individually furnished Air conditioning Heating Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - Sleeps 5 - 3 Double Beds ![Full-size fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/31000000/30260000/30259000/30258981/3f350be6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 3 Bedrooms ### Highlights Separate sitting area Individually furnished Air conditioning Heating Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - Sleeps 6 - 3 Double Beds ![Flat-screen TV](https://images.trvl-media.com/lodging/31000000/30260000/30259000/30258981/78ff2c8b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom ### Highlights Separate sitting area Individually furnished Air conditioning Heating Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - Sleeps 2 - 1 Double Bed ## You may also like Ad ![View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/21100/21055/f3f6805a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Michigan Avenue Chicago Downtown Chicago - Spa - Pet-friendly - Free WiFi - Restaurant 8.8 Excellent 1,071 reviews CA $188 CA $262 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Chicago-Hotels-The-Westin-Michigan-Avenue-Chicago.h21055.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=178248&destination=Chicago (and vicinity)&destType=MARKET&latLong=41.88078,-87.62813&searchId=cfc51a72-0c6e-42c3-90eb-0f9cd2faa591&top_cur=CAD) Ad ![City view from property](https://images.trvl-media.com/lodging/1000000/30000/23400/23314/48b7272b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Lincoln Lincoln Park - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChicago-Hotels-Sonder-The-Plymouth.h30258981.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChicago-Hotels-Sonder-The-Plymouth.h30258981.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.87627%2C-87.62906&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=nZC7csiEonXoVlBprwhzTCT3SUM=) South Dearborn Street, Van Buren, Chicago, IL, 60605 #### What's nearby - Art Institute of Chicago - 6 min walk - 0.6 km - Millennium Park - 8 min walk - 0.7 km - Michigan Avenue - 11 min walk - 1.0 km - Chicago Riverwalk - 17 min walk - 1.5 km - Grant Park - 17 min walk - 1.5 km #### Getting around - Harold Washington Library Station - 2 min walk - Chicago Van Buren Street Station - 6 min walk - Chicago Midway Airport (MDW) - 34 min drive #### Restaurants - ‪Epic Burger - ‬3 min walk - ‪Brando's Speakeasy - ‬1 min walk - ‪Maharaj Indian Grill - ‬3 min walk - ‪Starbucks - ‬2 min walk - ‪Garrett Popcorn Shops - ‬3 min walk ## About this property ### Sonder by Marriott Bonvoy The Plymouth Apartments Loop Aparthotel with a rooftop terrace, 3-minute walk to State Street This smoke-free aparthotel features a rooftop terrace. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and a sitting area. Housekeeping is available on request. Sonder by Marriott Bonvoy The Plymouth Apartments Loop offers 30 air-conditioned accommodations with washers/dryers and coffee/tea makers. These individually furnished accommodations have separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Flat-screen televisions come with cable channels. Housekeeping is offered on request and change of towels can be requested. ## Similar properties ![36-inch flat-screen TV with digital channels, TV](https://images.trvl-media.com/lodging/45000000/44780000/44773000/44772938/ccdc9112.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sonder by Marriott Bonvoy South Wabash Apartments South Loop Near South Side - Kitchen - Washer - Dryer - Air conditioning 8.6 Excellent 703 reviews CA $189 CA $222 total includes taxes & fees Nov 17 - Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=44772938&PinnedHotelID=44772938&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/84000000/83700000/83695900/83695822/112ab7b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sonder by Marriott Bonvoy The Opal Apartments River North Downtown Chicago - Kitchen - Free WiFi - Air conditioning - Extra beds/cribs 8.4 Very good 56 reviews CA $166 CA $194 total includes taxes & fees Nov 19 - 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Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=18514&PinnedHotelID=18514&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/1000000/10000/1400/1346/f26e0a61.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Wade Downtown Chicago - Pool - Pet-friendly - Free WiFi - Restaurant 8.4 Very good 1,411 reviews CA $156 CA $183 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=1346&PinnedHotelID=1346&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Parking and transportation - No onsite parking available ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Freezer - Full-sized refrigerator/freezer - Microwave - Oven - Stovetop ### Bedrooms - 4 bedrooms - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Living spaces - Living room - Separate sitting area ### Entertainment - Flat-screen TV with cable channels ### Outdoor areas - Rooftop terrace ### Laundry - Laundry detergent - Washer/dryer ### Work spaces - Laptop workspace ### Comfort - Air conditioning - Heating ### Pets - Service animals only (pets not allowed) ### Suitability/Accessibility - Elevator - Smoking not allowed ### Services and conveniences - Change of towels on request - Housekeeping (on request) - Iron/ironing board - Luggage storage - Virtual front desk ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) ### General - 30 units - Housekeeping (on request) - Individual furnishings - Towels (changed on request) ## Policies ### Check-in Check-in start time: 4 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 11 AM ### Special check-in instructions There is no front desk at this property Guests will receive an email within 72 hours before arrival with check-in instructions; access will be through a private entrance Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking A virtual front desk provides assistance to guests ### Access methods Private entrance ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Host has indicated there is a carbon monoxide detector on the property Host has indicated there is a smoke detector on the property This property is professionally cleaned This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Property Registration Number 2615566, 2615566, 2615566. ### We should mention This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Plymouth Premier 4BR Suites Sonder Apartment Chicago Plymouth Premier 4BR Suites Sonder Apartment Plymouth Premier 4BR Suites Sonder Chicago Plymouth Premier 4BR Suites Sonder Sonder Plymouth Apartment Chicago Sonder Plymouth Apartment Sonder Plymouth Chicago Sonder Plymouth Apartment Sonder - The Plymouth Chicago Chicago Sonder - The Plymouth Apartment Apartment Sonder - The Plymouth Sonder - The Plymouth Chicago The Plymouth Premier 4BR Suites by Sonder Sonder Plymouth Chicago Sonder The Plymouth ## Frequently asked questions ### Is Sonder by Marriott Bonvoy The Plymouth Apartments Loop pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Sonder by Marriott Bonvoy The Plymouth Apartments Loop? > This property doesn't offer parking. ### What time is check-in at Sonder by Marriott Bonvoy The Plymouth Apartments Loop? > Check-in start time: 4 PM; Check-in end time: anytime. ### What time is check-out at Sonder by Marriott Bonvoy The Plymouth Apartments Loop? > Check-out is at 11 AM. ### Where is Sonder by Marriott Bonvoy The Plymouth Apartments Loop located? > Located in Downtown Chicago, this aparthotel is within a 10-minute walk of State Street, Art Institute of Chicago, and Willis Tower. Millennium Park and Michigan Avenue are also within 15 minutes. Harold Washington Library Station is only a 2-minute walk and Jackson Station (Blue Line) is 3 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sonder by Marriott Bonvoy The Plymouth Apartments Loop Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 65 8 - Good 33 6 - Okay 17 4 - Poor 12 2 - Terrible 20 ### 8.2/10 Cleanliness ### 9.6/10 Staff & service ### 8.2/10 Amenities ### 8.2/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Matthew Oct 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Very clean and affordable ##### Matthew Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Alana Jul 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication It was a great stay and the apartment was very comfortable and the amenities easy to use and access. It's not far from the train accesses and very walkable. ##### Alana Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Kerry Jun 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication We love staying at Sonder properties. The apartment has a full kitchen with everything you need, the shower is so refreshing, and the in-room washer/dryer is super handy when traveling. ##### Kerry Stayed 1 night in Jun 2025 ### 8/10 Good #### Betsy N Dec 14, 2024 Liked: Cleanliness, property conditions & facilities, communication Loved the location. ##### Betsy N Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Gurmail Aug 17, 2025 Disliked: Cleanliness, property conditions & facilities Ac , toilet and elevator was not working properly. Other all okay. But we still enjoy our vacation. The service people are good ##### Gurmail Stayed 4 nights in Aug 2025 ### 2/10 Terrible #### Tadashi Aug 4, 2025 They cancelled my reservation the day of arrival no help not anything but we’re sorry we’re overbooked ##### Tadashi Stayed 2 nights in Jul 2025 ### 4/10 Poor #### Eliseo Oct 22, 2024 I didn’t get to stay here but it seemed like a nice place ##### Eliseo Stayed 1 night in Oct 2024 ### 2/10 Terrible #### Olivia Oct 7, 2025 Disliked: Property conditions & facilities, communication When I tried to check in at 11:50 pm, my room key code didn't work. After more than 4 hours working with customer service (overseas call center), they were unable to reset it, give me another room, pay for my lodging at a different hotel, etc. So I had to spend my first night in Chicago on the lobby couch and ultimately canceled only to pay much higher prices somewhere else. After failing to help me, they offered to refund me. But when I finally decided to go with that option, they gave me the runaround and told me they hadn't been paid yet by Expedia, even though I had credit card statements confirming payment was made directly to Sonder. Worst lodging experience of my life, and shocking business practices by Sonder. ##### Olivia Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Louise Oct 30, 2024 Liked: Cleanliness, room comfort, communication #### Great Location and Amenities Perfect for a girls' weekend get-away. Close to CTA station and walkable to many attractions and restaurants. Comfortable and well-stocked with basic necessaries (dishes, cutlery, glassware). Added plus was the roof top terrace we enjoyed on the unseasonably balmy October evening! Our only complaint was not being able to stay longer. We hope to be back. ##### Louise Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Rebecca Mar 31, 2024 Liked: Cleanliness, property conditions & facilities Disliked: Communication Gréât location. Gréât amenities for families. Loved having a full fridge and laundry. No replies to questions via suggested app, however, so zero support/contact with a no-staff hotel, so that was the only disappointment. Fabulous stay otherwise. ##### Rebecca Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Terrence Sep 29, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Had AC issue but their communication and handling was outstanding. ##### Terrence Stayed 3 nights in Sep 2024 ### 4/10 Poor #### Erin Jul 21, 2024 Liked: Communication Disliked: Room comfort #### Just ok It was ok but not in a great area. Too much money for what it was for sure ##### Erin Stayed 1 night in Jul 2024 ### 4/10 Poor #### Nina Jul 12, 2022 Liked: Communication Disliked: Amenities I think the rooftop was nice but the fire pit didn’t work. The room itself was a nice set up but FILTY ! Floors dusty and dirty. The bathroom wall near the shower looked like it was falling apart. There were bugs crawling around the bathroom floor like maybe cracks from the walls. The sheets and comforters had stains. I washed then upon arrival. The windows are not sound proof. There were people hanging out outside the building smoking weed until 3 in the morning so I was able to smell the smoke inside the room and hear them ALL night every night! They should get security to stand there because apparently it’s a hand out. I would not suggest booking this place ##### Nina Stayed 4 nights in Jul 2022 ### 10/10 Excellent #### Pepe Oct 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication El departamento estuvo muy ordenado y limpio con una vista impresionante de la ciudad y el peculiar metro. ![](https://a.travel-assets.com/ugc/hotel-reviews/49adf7ff-377d-476a-95e3-c8122d2757fa-1761598365488.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1d35025e-7eb7-4206-a015-98decce15dae-1761598376903.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ae04bf11-bf50-4406-9754-476251874320-1761598435738.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Pepe Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Andrea F Sep 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Overall, our stay was wonderful! The staff was friendly, everything was clean, and the service was excellent. The only downside was that we had some issues with the AC. Luckily, the weather wasn’t too hot, so it wasn’t unbearable, but it was a little uncomfortable at times. Other than that, everything was perfect, and we really enjoyed our stay! ##### Andrea F Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Emma Sep 8, 2025 Liked: Communication Disliked: Cleanliness The walls had a bunch of splats all over them. Wasn't sure what bodily fluid they were. There was a report of a bed bug on a previous review but we never found any. Just a little grubby overall. ##### Emma Stayed 2 nights in Aug 2025 ### 8/10 Good #### Paige Aug 7, 2025 Liked: Cleanliness, property conditions & facilities, communication Great stay. Our washing machine broke and they fixed it after alerting them online. ##### Paige Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Cristina Jul 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Nos encantó ##### Cristina Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Duston Jul 23, 2025 Disliked: Cleanliness, room comfort, communication #### where is my money? my stay was cancelled as I walked in. And they don't give your money back for 7-14 days. ##### Duston Stayed 1 night in Jul 2025 ### 8/10 Good #### FELINO Jul 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication It was very conveniently located near the Chicago Arts Institute and mass transit options within the Loop. Still, some of the fixtures such as shelving) were of low quality materials (particle board). (I had a similar experience with a Sonder property in New Orleans.) I think one of the shelves above the sink looked like it was loose from its brackets. But this did not deter us from enjoying our stay. ##### FELINO Stayed 3 nights in Jul 2025 ### 8/10 Good #### Vickie Jul 13, 2025 Liked: Cleanliness Super convenient location. Lots of parking options and able to walk to all sites in this area. ##### Vickie Stayed 3 nights in Jul 2025 ### 2/10 Terrible #### jesus Jul 13, 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication I had a reservation and they send me the access instructions after arriving to the place someone was inside the apartment. I called, text and speak with someone in the property, but I wasn't able to get an explanation of what happend or a relocation to another room or apartment complex (they own several in Chicago). I was traveling with my kid so I had to find a hotel on my own. This was very unprefessional from their side. In addition, building wasn't in good shape and the door show signs of that people have try to break in before. ##### jesus Stayed 1 night in Jul 2025 ### 4/10 Poor #### nicole Jul 12, 2025 Disliked: Cleanliness I will express my frustration and disgust with the condition our place was in upon checking in last week. The place was in a layer of dust, grime, and filth. dishes are dirty with old food crusted to them, greasy film across stove and counters, no privacy in 2 of the bedrooms (that was NOT disclosed) due to half walls and pull shades to block the gap & the doors didn’t securely close, mold in a bathroom where water soaked into the wall, found old food under the couch when it was moved. This was completely unacceptable- I didn’t even want to stay but we couldn’t find other accommodations to fit us all. I should NOT have to clean a place upon my arrival! Especially for the $$. I reached out via chat and was told this would be escalated but I have yet to hear from anyone. The communication is terrible. There was no one at the property so you have to resort to chat through the app or dig for miles to find a phone #. You never get an immediate response through chat- sometimes it took hours. I’ve given them ample opportunities to rectify this and the continue to ignore my complaints. ![](https://a.travel-assets.com/ugc/hotel-reviews/847eafe4-40e5-489c-b45c-4ac8d513417e-1752317476453.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b856edcc-7433-4d41-9358-61a44e97219a-1752317483449.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4e8d235d-596c-4d42-b0e4-f04ca83ac1c4-1752317483618.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/141e3714-b0a9-49ac-88e6-74e37b6c7068-1752317484912.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### nicole Stayed 4 nights in Jun 2025 ### 8/10 Good #### Michael Jul 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication Close to Grant Park. Nice rooms, with kitchenette. Sonder verification process was hard to use for booking two rooms for my family of 7. Didn’t get authorization code until mere hours before checkin. Even then our unit code didn’t work and we had to call them. Very frustrating in the heat of the moment. Other than that would definitely consider it again! ##### Michael Stayed 1 night in Jul 2025 ### 8/10 Good #### Verified traveller Jul 8, 2025 Liked: Cleanliness, room comfort, communication Good option for a downtown apartment space in Chicago. Some good restaurants and cafes in the area. A less touristy area, ##### Verified traveller Stayed 6 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Hyatt Place Chicago/O'Hare Airport](https://www.expedia.ca/Chicago-Hotels-Hyatt-Place-ChicagoOHare-Airport.h22991.Hotel-Information) > > [Renaissance Chicago O'Hare Suites Hotel](https://www.expedia.ca/Chicago-Hotels-Renaissance-Chicago-OHare-Suites-Hotel.h899245.Hotel-Information) > > [Hyatt Regency McCormick Place Chicago](https://www.expedia.ca/Chicago-Hotels-Hyatt-Regency-McCormick-Place.h84736.Hotel-Information) > > [Chicago Marriott Suites O'Hare](https://www.expedia.ca/Chicago-Hotels-Chicago-Marriott-Suites-OHare.h1486.Hotel-Information) > > [Best Western At O'Hare](https://www.expedia.ca/Chicago-Hotels-Best-Western-At-OHare.h21012.Hotel-Information) > > [Jaslin Hotel](https://www.expedia.ca/Chicago-Hotels-Jaslin-Hotel.h13320264.Hotel-Information) > > [Hotels in Detroit](https://www.expedia.ca/Detroit-Hotels.d178255.Travel-Guide-Hotels) > > [Crowne Plaza Chicago Ohare Hotel & Conf Ctr by IHG](https://www.expedia.ca/Chicago-Hotels-Crowne-Plaza-Hotel-Chicago-OHare.h20348.Hotel-Information) > > [The Hotel at Midtown](https://www.expedia.ca/Chicago-Hotels-The-Hotel-At-Midtown.h18385274.Hotel-Information) > > [Hampton Inn Chicago McCormick Place](https://www.expedia.ca/Chicago-Hotels-Hampton-Inn-Chicago-McCormick-Place.h23251274.Hotel-Information) > > [Hotel Lincoln](https://www.expedia.ca/Chicago-Hotels-Hotel-Lincoln.h23314.Hotel-Information) > > [Chicago Getaway Hostel](https://www.expedia.ca/Chicago-Hotels-Chicago-Getaway-Hostel.h3739747.Hotel-Information) > > [The Willows Hotel](https://www.expedia.ca/Chicago-Hotels-The-Willows-Hotel.h7374.Hotel-Information) > > [The Robey, Chicago, a Member of Design Hotels](https://www.expedia.ca/Chicago-Hotels-The-Robey.h15758132.Hotel-Information) > > [The Westin O'Hare](https://www.expedia.ca/Chicago-Hotels-The-Westin-OHare.h2284.Hotel-Information) > > [Hilton Chicago O'Hare Airport](https://www.expedia.ca/Chicago-Hotels-Hilton-Chicago-OHare-Airport.h8058.Hotel-Information) > > [Hotel Versey Chicago Lincoln Park](https://www.expedia.ca/Chicago-Hotels-Hotel-Versey-Chicago-Lincoln-Park.h22993.Hotel-Information) > > [All Inclusive Resorts and Hotels in Jamaica](https://www.expedia.ca/Destinations-In-Jamaica-All-Inclusive-Hotel.0-0-d88-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Marriott Marquis Chicago](https://www.expedia.ca/Chicago-Hotels-Marriott-Marquis-Chicago.h18178914.Hotel-Information) > > [Four Points by Sheraton Chicago O'Hare Airport](https://www.expedia.ca/Chicago-Hotels-Four-Points-By-Sheraton-Chicago-OHare-Airport.h23127.Hotel-Information) > > [SpringHill Suites Chicago O'Hare by Marriott](https://www.expedia.ca/Chicago-Hotels-SpringHill-Suites-Chicago-OHare-By-Marriott.h561495.Hotel-Information) > > [InterContinental Toronto Centre by IHG](https://www.expedia.ca/Toronto-Hotels-InterContinental-Toronto-Centre.h4978.Hotel-Information) > > [Loews Chicago O'Hare Hotel](https://www.expedia.ca/Chicago-Hotels-Loews-Chicago-OHare-Hotel.h1818376.Hotel-Information) > > [Sheraton Suites Chicago O'Hare](https://www.expedia.ca/Chicago-Hotels-Sheraton-Suites-Chicago-OHare.h4765.Hotel-Information) ### Flights > [Flights from Edmonton (YEG) to Kelowna (YLW)](https://www.expedia.ca/lp/flights/yeg/ylw/edmonton-to-kelowna) > > [Flights from Montreal (YUL) to Narita (NRT)](https://www.expedia.ca/lp/flights/yul/nrt/montreal-to-tokyo) ### Cars > [Car rentals in Dubai](https://www.expedia.ca/Destinations-In-Dubai.d1079.Car-Rental-Destinations) ### Packages > [Cabo San Lucas](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/180032/Cabo-San-Lucas)