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Best Western Downtown Casper Hotel – Avis

2.5 out of 5
Best Western Downtown Casper Hotel
123 West E Street, Casper, WY

Avis

7,8

Bien

Note de 10 – Excellent, d’après 128 avis sur 322." "
Note de 8 – Bien, d’après 92 avis sur 322." "
Note de 6 – Acceptable, d’après 48 avis sur 322." "
Note de 4 – Médiocre, d’après 27 avis sur 322." "
Note de 2 – Terrible, d’après 27 avis sur 322." "

7,8/10

Propreté

8,4/10

Service et personnel

8,0/10

Commodités

7,2/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 – Bien

Mark

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I had stayed at this motel for several years back in the early 90’s and 2000’s . I loved that n Casper after that and attended lots of events at the convention center and grand ballroom.they have done a nice job updating the motel, some sill in progress. But I guess not the heating system? My heat didn’t work at all for the 4 nights I was there. It didn’t not ruin the stay though. I would definitely stay there again, the pro’s outweigh the cons.
Séjour de 4 nuits en mai 2024
The Best Western Downtown Casper Team a répondu le 28 mai 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Acceptable

Craig

Voyage en famille
Points forts : Service et personnel
Front desk staff was outstanding, but we were told only handicap rooms were available when clearly, the hotel was far from being full. Rooms definitely need updating.
Séjour de 2 nuits en mai 2024
The Best Western Downtown Casper Team a répondu le 20 mai 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

6/10 – Acceptable

Rochelle

Points forts : Service et personnel
Right off the interstate and convenient and close to the concert venue
Séjour de 1 nuit en mai 2024
The Best Western Downtown Casper Team a répondu le 20 mai 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

2/10 – Terrible

Rachael

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The family suite was over $270/ night and neither showers worked, the room had been renovated poorly, looked unfinished and the lights from one room shone through the other bedroom. No elevator is there. The staff said the family suite doesn’t get used often so upon checkout they closed the room and did a partial refund.
Séjour de 2 nuits en mai 2024
The Best Western Downtown Casper Team a répondu le 20 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

10/10 – Excellent

Jessica

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024
The Best Western Downtown Casper Team a répondu le 20 mai 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

10/10 – Excellent

bill

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Limited parking due to construction
Séjour de 4 nuits en février 2024
The Best Western Downtown Casper Team a répondu le 20 mai 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

10/10 – Excellent

Beki

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
The Best Western Downtown Casper Team a répondu le 7 mai 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Terrible

Janeice

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
dirty, outdated, poor customer service. housekeeping was knocking several times from 8 am until we checked out. closer towards 11 they were knocking every 5-10 minutes.
Séjour de 1 nuit en avril 2024
The Best Western Downtown Casper Team a répondu le 26 avr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bien

Tiffany, Shepherd

Voyage en groupe
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
The staff was great just old facility as far as rooms go.
Séjour de 2 nuits en avril 2024
The Best Western Downtown Casper Team a répondu le 7 mai 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Terrible

Stephanie

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a heating and air conditioning issue and the property was not helpful with the issue. Our room was a constant 80 degrees and told us they had not turned on the ac units so we just needed to open the windows and doors to help with the heat issue. We asked for another room and was told they couldn’t do that as we booked with Expedia. We also asked for a refund so we could move to another hotel and we were told we needed to take it up with Expedia. We will never stay there again.
Séjour de 1 nuit en avril 2024
The Best Western Downtown Casper Team a répondu le 19 avr. 2024
We are so sorry to hear that your experience did not meet our standards. We appreciate your feedback and will use it to implement improvements for each of our future guests. We appreciate your business and hope that you will stay with us again in your future travels so that we may have the opportunity to give you a better guest experience. Thank you for choosing BW Downtown Casper.

8/10 – Bien

Doug

Séjour de 3 nuits en mars 2024
The Best Western Downtown Casper Team a répondu le 7 mai 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Acceptable

Kevin

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, état et installations de l’hébergement
The room smelled like cigarette smoke and the tub had mildew or something in the corners on the caulking. For 150 dollars a night, I’d expect way more.
Séjour de 1 nuit en mars 2024
The Best Western Downtown Casper Team a répondu le 26 avr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Excellent

Lauren, Georgetown

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff, room is great, but there isn’t a lot around where we can take our dog out and the trail is closed - but that’s not the hotel’s fault. No complaints!
Séjour de 1 nuit en mars 2024
The Best Western Downtown Casper Team a répondu le 26 avr. 2024
Thank you for your valued feedback! We are happy to hear you enjoyed your stay with us. We are looking forward to having you as our guest again in your future travels. Thank you for choosing BW Downtown Casper!

8/10 – Bien

Lacie

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is under construction. We stayed in the large family suite. It was clean, but definitely pieced together. No outlet in the bathroom off of the king size room. It was great for our family of 8. Plenty of room. The staff was ok. The breakfast was really good. The pool area was nice. The kiddy pool was a nice plus. The construction around the hotel was horrible. The keys are very sensitive. I was at the front seat at least 3-4 times each day during our stay getting our keys rekeyed. That was a real pain. That’s where the staff was just ok. The front seat lady acted like it was a bother to re key them. With the family suite, I at least thought through would be a few basic utensils and maybe a few plates and cups. Nope, ever cupboard and drawer was completely empty!

6/10 – Acceptable

Warren

Voyage d’affaires
Points forts : Service et personnel, commodités
The price was high for the age of the property. Noisy heating.
Séjour de 1 nuit en mars 2024
The Best Western Downtown Casper Team a répondu le 2 avr. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for choosing BW Downtown Casper and Safe Travels

8/10 – Bien

Hunt

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
The Best Western Downtown Casper Team a répondu le 2 avr. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Excellent

Jenn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We have stayed here several times as our daughter is in college in Casper. The staff is always super friendly. It's not a "posh" property, and the surrounding area is a bit run down, but the hotel itself is clean with a nice breakfast. The rooms are quiet and well kept.
Séjour de 2 nuits en mars 2024

4/10 – Médiocre

Sherry, Riverton

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
There was a broken down vehicle parked by my car. It had a busted window with plastic covering the hole in the glass. The room doors leading outside couldn't be opened with the card key. We had to be moved to a different room. Checking in to my room was delayed for more than an hour. To be honest, the room wasn't worth the price i had to pay.
Séjour de 1 nuit en mars 2024
The Best Western Downtown Casper Team a répondu le 4 mars 2024
I am sorry to hear that your stay didn't meet your expectations. We value your feedback and will use it to make improvements for our future guests. We appreciate your business, Thank you for choosing BW Downtown Casper!

8/10 – Bien

Katie

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Nice hotel getting updated. Would stay again
This hotel was nice. You can tell they are doing a lot of updates. The restaurant was closed at the time but still offered free breakfast buffet in the saloon. We had a Family Suite and I would recommend that to anyone traveling with children. The kids enjoyed the space and the 2 bathrooms were a lifesaver. The hotel staff even added beach balls and a couple floaties to the pool for the kids to enjoy.
Séjour de 3 nuits en février 2024
The Best Western Downtown Casper Team a répondu le 26 avr. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Excellent

Lorenzo

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Angie, Evanston

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en février 2024
The Best Western Downtown Casper Team a répondu le 26 févr. 2024
We are sorry to hear that we did not meet your expectations during your stay with us! We value your feedback and use it to implement improvements for our future guests. We hope that you will stay with us again so that we have the opportunity to make things right by you. Thank you for choosing BW Downtown Casper and Safe Travels!

10/10 – Excellent

Rae

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Loved It
We were very impressed. We got a phone call right after we got to our room, asking if everything was all right.
Séjour de 1 nuit en février 2024
The Best Western Downtown Casper Team a répondu le 26 févr. 2024
Thank you for the great review! We are happy to hear that you enjoyed your stay. We are looking forward to your next visit with us. Thank you for choosing BW Downtown Casper!

10/10 – Excellent

Lorenzo

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
The Best Western Downtown Casper Team a répondu le 25 févr. 2024
Thank you so much for the great review! We appreciate your business and value your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to your next visit.

10/10 – Excellent

Melanie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
The Best Western Downtown Casper Team a répondu le 25 févr. 2024
Thank you for your great review! We value your feedback and appreciate your business. We are so happy to hear that you enjoyed your stay with us and we are looking forward to your next stay. Thank you for choosing BW Downtown Casper and Safe Travels!

4/10 – Médiocre

Brice

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Read that in 2019 property was refurbished- property rooms are pretty dated not cleaned well.
Séjour de 2 nuits en février 2024
BW Downtown Casper Team a répondu le 8 févr. 2024
I am sorry to hear your experience was not up to our standards. We calue your feedback and will use it to imploment improvements. We hope that you will stay with us again to give us the opportunity to show you a better experience. Safe Travels!

10/10 – Excellent

Merritt

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 1 nuit en février 2024
BW Downtown Casper Team a répondu le 8 févr. 2024
Thank you for your positive review and for choosing BW Downtown Casper! We appreciate your business and look forward to your next visit.

8/10 – Bien

Melanie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The beds were very comfortable. A few areas could need attention, but overall, it is a great place to stay.
Séjour de 2 nuits en janvier 2024
The Best Western Downtown Casper Team a répondu le 29 janv. 2024
Thank you for your valued feedback! We are happy to hear that you enjoyed your stay with us. We are looking forward to your next visit. Thank you for choosing BW Downtown Casper and Safe Travels!

4/10 – Médiocre

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
exterior door did not unlock with key, shower drain clogged, toilet did not flush properly, bed spread dirty
Séjour de 1 nuit en janvier 2024
The Best Western Downtown Casper Team a répondu le 29 janv. 2024
We are sorry to hear that your experience did not meet your expectations. We hope that you will stay with us again in the future so that we may have the opportunity to give you a better experience. Thank you for choosing BW Downtown Casper!

4/10 – Médiocre

Jeff

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en janvier 2024
The Best Western Downtown Casper Team a répondu le 29 janv. 2024
Thank you for providing us with your valued feedback. We apologize that your stay was not up to our standards. We hope that you will stay with us in the future to give us the opportunity to give you a better experience. Thank you for choosing BW Downtown Casper and Safe Travels!

2/10 – Terrible

Erin

Points faibles : Propreté, état et installations de l’hébergement
Dried vomit on side of bed and carpet :(
Séjour de 1 nuit en janvier 2024
The Best Western Downtown Casper Team a répondu le 25 janv. 2024
I apologize that you had a bad experience during your stay with us. We value your feedback and will use it to implement improvements throughout the hotel. We take these concerns very seriously. We hope that you will stay with us again in the future to allow us to give you a better experience. Thank you for choosing BW Downtown Casper!

10/10 – Excellent

Cody

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful and big
Séjour de 1 nuit en janvier 2024
The Best Western Downtown Casper Team a répondu le 25 janv. 2024
Thank you for the 5 star review! We are looking forward to seeing you again soon! We value your feedback and appreciate your business. Thank you for choosing BW Downtown Casper!

10/10 – Excellent

amy

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our room was beautiful and the saloon and restaurant was amazing!!
Séjour de 1 nuit en janvier 2024
The Best Western Downtown Casper Team a répondu le 25 janv. 2024
Thank you for the positive review! We appreciate your business and hope to see you again soon! Thank you for choosing BW Downtown Casper and Safe Travels!

8/10 – Bien

Sambo

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Grandsons Great Experience
Everything was amazing and the only issue I had was there was no elevator. Breakfast was amazing every morning and my grandsons looked forward to the hot breakfast as soon as they woke up!
Séjour de 4 nuits en décembre 2023
The Best Western Downtown Casper Team a répondu le 10 janv. 2024
We are so happy to hear that your grandsons enjoyed our amazing breakfast. We are looking forward to your next visit with us! Thank you for choosing BW Downtown Casper. Safe Travels,

10/10 – Excellent

Karen

Séjour de 1 nuit en décembre 2023
The Best Western Downtown Casper Team a répondu le 10 janv. 2024
Thank you for the great review! We appreciate your business and hope to see you again on your future travels. Thank you for choosing BW Downtown Casper!

10/10 – Excellent

Mandy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
The Best Western Downtown Casper Team a répondu le 10 janv. 2024
Thank you for your positive review! We value your feedback and appreciate your business. We look forward to having you stay with us again in the future. Thank you for choosing BW Downtown Casper and Safe Travels!

6/10 – Acceptable

Cheryl

Séjour de 1 nuit en décembre 2023
The Best Western Downtown Casper Team a répondu le 10 janv. 2024
Thank you for providing us with your valued feedback. We appreciate your business and are looking forward to your next visit. Thank you for choosing BW Downtown Casper!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en décembre 2023
The Best Western Downtown Casper Team a répondu le 10 janv. 2024
Thank you for your positive feedback! We value your business and hope that you will stay with us again! Safe Travels!

10/10 – Excellent

Holly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was good
BW Downtown Casper Team a répondu le 8 févr. 2024
Thank you for the great feedback! We are happy that you chose BW Downtown Casper and we hope to see you again soon! Safe Travels.

8/10 – Bien

Catherine

Voyage de couple
Points forts : Service et personnel
Room needs updated. But it was clean. Tv didn’t work in the room. They did replace it about two hours after maintenance figured out they couldn’t fix it.
Séjour de 1 nuit en décembre 2023
The Best Western Downtown Casper Team a répondu le 10 janv. 2024
Thank you for completing the survey and for choosing BW Downtown Casper. I am sorry to hear that you had issues with your TV during your stay. We value your feedback and will use it to implement improvements for our future guests. We hope that you will stay with us in your future travels!

10/10 – Excellent

Douglas

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean rooms, staff was very nice, breakfast bar was a cut above! Especially thankful for the use of china plates, real glasses and good silverware!
Séjour de 1 nuit en août 2023
The Best Western Downtown Casper Team a répondu le 22 déc. 2023
Thank you for your great review! We value your feedback. We look forward to having you stay with us again in the future. Thank you for choosing BW Downtown Casper and Safe Travels!

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The free breakfast had a good selection.
Séjour de 1 nuit en novembre 2023
The Best Western Downtown Casper Team a répondu le 28 nov. 2023
Thank you so much for your great feedback. We are happy that you enjoyed your stay with us and are looking forward to your next visit. Thank you for choosing BW Downtown Casper and Safe Travels!

2/10 – Terrible

RaeAnn

Séjour de 1 nuit en novembre 2023
The Best Western Downtown Casper Team a répondu le 22 déc. 2023
Thank you for providing your feedback. We are sorry that we did not meet your expectations. We hope that you will stay with us in the future so that we can offer you a better experience. Thank you for choosing BW Downtown Casper and Safe Travels

8/10 – Bien

Jose

Séjour de 2 nuits en juillet 2023
The Best Western Downtown Casper Team a répondu le 10 janv. 2024
Thank you for choosing BW Downtown Casper! We look forward to having you stay with us again. Safe Travels!

10/10 – Excellent

Victoria

Voyage en famille
Easy to check in.
Séjour de 1 nuit en novembre 2023
Team BW Downtown Casper a répondu le 20 nov. 2023
Thank you for choosing to stay with us! Your feedback helps us! We hope to see you soon!

10/10 – Excellent

Jerrica, Gillette

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoy staying at this location. I really like the first floor rooms with outside door accessibility. I like the breakfast area. Staff has always been helpful and pleasant
Séjour de 1 nuit en novembre 2023
Team BW Downtown Casper a répondu le 20 nov. 2023
Thank you for your review! Your feedback help us! We hope to see you again!

10/10 – Excellent

Ramon

Séjour de 3 nuits en novembre 2023
Team BW Downtown Casper a répondu le 20 nov. 2023
Thank you for choosing to stay with us! Your feedback helps us! We hope to see you soon!

6/10 – Acceptable

Lynn, Melstone

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Supposedly updated, but a coat of paint over rusted fixtures is not my idea of updating. Still needs updating bad. Also I’m on oxygen and no elevator. Very poor lighting in parking area between buildings. We had stayed there many times when it was the Parkway, now is not good.
Séjour de 1 nuit en novembre 2023
Team BW Downtown Casper a répondu le 20 nov. 2023
I am sorry to hear we did not meet our expectations. We value your feedback and use it to implement improvements for our future guests. We hope that you will stay with us again in the future so that we can have the opportunity to provide you with better service. Thank you for choosing BW Downtown Casper!

8/10 – Bien

gabriel

Points forts : Propreté, service et personnel et confort de la chambre.
Happy in casper
Perfect for what we needed. Breakfast was awesome. The front desk worked with us in getting us in a new room when we were initially put next to some rowdy kids.
Séjour de 1 nuit en novembre 2023
Front Desk a répondu le 13 nov. 2023
Thank you for choosing us to stay with! You feedback helps us! Hope to see you again!

8/10 – Bien

David

Séjour de 1 nuit en novembre 2023
The Best Western Downtown Casper Team a répondu le 13 nov. 2023
Thank you for your review! We look forward to your next visit with us! Thank you for choosing BW Downtown Casper. Safe Travels

6/10 – Acceptable

Kathy

Voyage en groupe
Points forts : Propreté
The television didnt work...the hot water continer was not hot.. no coffee early, around 0530. Staff siad brekfast will be out soon.
Séjour de 1 nuit en novembre 2023
Front Desk a répondu le 13 nov. 2023
Thank you for your review! We value your feedback and will use it to make improvements for each of our future guests. We appreciate your business, and look forward to your next visit