Title: Hotel Imperial Casablanca - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Imperial Casablanca Luxury hotel with a full-service spa connected to a shopping center in Casablanca ![Indoor pool](https://images.trvl-media.com/lodging/8000000/7230000/7221000/7220932/2fd03e9a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/8000000/7230000/7221000/7220932/3928c67d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sauna](https://images.trvl-media.com/lodging/8000000/7230000/7221000/7220932/326aa2ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/8000000/7230000/7221000/7220932/3841ffde.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/8000000/7230000/7221000/7220932/w900h538x0y2-8543c557.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Imperial Casablanca, in the city's heart, offers a luxurious urban respite. Guests enjoy spa body treatments, Mediterranean dishes at Le Marius, and the indoor pool. Attentive staff provides free valet parking and dry cleaning services. 6.6 ## Popular amenities - Bar - Pool - Spa - Gym - Breakfast available - Room service ## Room options ### Check availability for these dates Tonight [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=7220932&PinnedHotelID=7220932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=7220932&PinnedHotelID=7220932&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 4 - Nov. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=7220932&PinnedHotelID=7220932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=7220932&PinnedHotelID=7220932&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=7220932&PinnedHotelID=7220932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=7220932&PinnedHotelID=7220932&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=7220932&PinnedHotelID=7220932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=7220932&PinnedHotelID=7220932&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7230000/7221000/7220932/8d930e02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning Free cribs/infant beds Refrigerator Plasma TV Pillow menu Premium bedding Blackout drapes/curtains Private bathroom - 344 sq ft - City view - Sleeps 2 - 1 King Bed ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7230000/7221000/7220932/ef33e5ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Air conditioning Free cribs/infant beds Refrigerator Plasma TV Pillow menu Premium bedding Blackout drapes/curtains Private bathroom - 344 sq ft - City view - Sleeps 3 - 1 King Bed OR 2 Twin Beds ![Junior Suite](https://images.trvl-media.com/lodging/8000000/7230000/7221000/7220932/9aa0249a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Separate sitting area Air conditioning Free cribs/infant beds Refrigerator Plasma TV Pillow menu Premium bedding Blackout drapes/curtains - 366 sq ft - City view - Sleeps 3 - 1 King Bed ![Suite (Imperial) | Living area](https://images.trvl-media.com/lodging/8000000/7230000/7221000/7220932/4a3fe45d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Imperial) ### Highlights Separate sitting area Air conditioning Free cribs/infant beds Refrigerator Plasma TV Pillow menu Premium bedding Blackout drapes/curtains - 560 sq ft - City view - Sleeps 3 - 1 King Bed ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7230000/7221000/7220932/8d930e02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Single Room, 1 Bedroom ### Highlights Air conditioning Free cribs/infant beds Refrigerator Plasma TV Pillow menu Separate bedroom Premium bedding Blackout drapes/curtains - 377 sq ft - 1 bedroom - City view - Sleeps 1 - 1 Twin Bed ## You may also like Ad ![Lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/88000000/87740000/87733100/87733068/37291652_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Casablanca Marriott Hotel Casablanca City Center - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 149 reviews CA $210 CA $242 total includes taxes & fees Nov 8 - Nov 9 [](https://www.expedia.ca/Casablanca-Hotels-Casablanca-Marriott-Hotel.h87733068.Hotel-Information?chkin=2025-11-8&chkout=2025-11-9&rm1=a2®ionId=6084755&destination=Casablanca (region)&destType=MARKET&latLong=33.490743,-7.610196&searchId=f72e48fb-40fb-4e51-9d73-99b3b9953464&top_cur=CAD) Ad ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/75000000/74040000/74035500/74035471/ae5a4a44.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Casablanca Sud Sidi Maârouf - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 366 reviews CA $111 CA $128 total includes taxes & fees Nov 14 - 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Pool - Spa - Free WiFi - Restaurant 9.0 Wonderful 600 reviews CA $205 CA $237 total includes taxes & fees Nov 14 - Nov 15 [](https://www.expedia.ca/Casablanca-Hotels-Barcelo-Anfa-Casablanca.h1166926.Hotel-Information?chkin=2025-11-14&chkout=2025-11-15&rm1=a2®ionId=6084755&destination=Casablanca (region)&destType=MARKET&latLong=33.490743,-7.610196&searchId=f72e48fb-40fb-4e51-9d73-99b3b9953464&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCasablanca-Hotels-Hotel-Imperial-Casablanca.h7220932.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCasablanca-Hotels-Hotel-Imperial-Casablanca.h7220932.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C33.59373%2C-7.60590&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-bNDJpF_sG1mVkoE-7haEyfLqxw=) 291, Bd. Mohamed V et angle Azilal, Rond-Point Shell, Casablanca, 20110 #### What's nearby - Central Market of Casablanca - 8 min walk - 0.7 km - Place Mohammed V - 16 min walk - 1.4 km - Port of Casablanca - 2 min drive - 2.2 km - Hassan II Mosque - 4 min drive - 3.7 km - Marina Casablanca - 4 min drive - 3.3 km #### Getting around - La Resistance Station - 4 min walk - Casa Voyageurs Station - 20 min walk - Mohammed V Airport (CMN) - 46 min drive #### Restaurants - ‪Resto-Grill Salaheddine - ‬1 min walk - ‪Grillade Des Poissons Chez Redouane - ‬8 min walk - ‪Chez Michel Et Hafida - ‬8 min walk - ‪Agdal Cafe - ‬2 min walk - ‪Cafe Lafayette - ‬3 min walk ## About this property ### Hotel Imperial Casablanca Luxury upscale hotel near Hassan II Mosque A terrace, a coffee shop/cafe, and a library are just a few of the amenities provided at Hotel Imperial Casablanca. Indulge in reflexology, a body wrap, and a detox wrap at the onsite spa. The on-site Mediterranean cuisine restaurant, Le Marius, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi. Other perks at this hotel include: - An indoor pool - Free valet parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out - Express check-in, meeting rooms, and multilingual staff - Guest reviews speak highly of the helpful staff Room features All 105 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces. More conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cribs/infant beds - Bathrooms with rainfall showers and designer toiletries - Plasma TVs with satellite channels - Wardrobes/closets, refrigerators, and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/23000000/22500000/22490400/22490398/5c996538.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Campanile Casablanca Centre Ville Roches Noires - Parking included - Free WiFi - Restaurant - Air conditioning 8.0 Very good 517 reviews CA $56 CA $65 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=22490398&PinnedHotelID=22490398&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/28000000/27650000/27649900/27649857/4b2c9fcb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Première Classe Casablanca Centre Ville Roches Noires - Parking included - 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Breakfast included - Pet-friendly - Free WiFi - Air conditioning 5.4 63 reviews CA $51 CA $61 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=15414994&PinnedHotelID=15414994&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (MAD 100 per person)](https://images.trvl-media.com/lodging/3000000/2880000/2871000/2870956/7b685b30.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casablanca Suites & SPA Sidi Maârouf - Pool - Spa - Kids pool - Parking included 8.0 Very good 184 reviews CA $89 CA $104 total includes taxes & fees Nov 5 - Nov 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=2870956&PinnedHotelID=2870956&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) - Free valet parking on site ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MAD 100 for adults and MAD 100 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Le Marius ### Things to do - Full-service spa - Gym - Indoor pool - Library - TV in common areas ### Family friendly - In-room crib - In-room refrigerator - Indoor pool - Laundry facilities - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Newspapers in lobby ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Turndown service ### Business services - 24-hour business center - Computer station - Conference center - Meeting rooms ### Outdoors - Terrace ### Full-service spa - 2 treatment rooms - Body scrubs - Body wraps - Detox wraps - Manicures/pedicures - Massage - Mud bath - Reflexology - Sauna - Spa open daily - Steam room - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 1 building - 5 floors - Art Deco architecture - Built in 1935 - Designated smoking areas - Fireplace in lobby ## Room amenities ### Bedroom - Blackout drapes - Free crib - Pillow menu - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Designer toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Towels provided ### Entertainment - Plasma TV with satellite channels ### Food and drink - 24-hour room service - Paper towels - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board on request - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MAD 380 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MAD 100 for adults and MAD 100 for children - Airport shuttle fee: MAD 400 per vehicle (one way) - Rollaway bed fee: MAD 380 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a smoke detector ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Casablanca Imperial Hotel Casablanca Imperial Hotel Imperial Casablanca Imperial Casablanca Imperial Casablanca Hotel Imperial Hotel Casablanca Imperial Casablanca Casablanca Hotel Imperial Casablanca Hotel Hotel Imperial Casablanca Casablanca Hotel Imperial Casablanca Hotel Casablanca ## Frequently asked questions ### Does Hotel Imperial Casablanca have a pool? > Yes, this property has an indoor pool. ### How much does it cost to stay at Hotel Imperial Casablanca? > As of Nov 3, 2025, prices found for a 1-night stay for 2 adults at Hotel Imperial Casablanca on Nov 4, 2025 start from CA $80.93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Casablanca-Hotels-Hotel-Imperial-Casablanca.h7220932.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Imperial Casablanca pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Imperial Casablanca? > Valet parking is free at this property. ### What time is check-in at Hotel Imperial Casablanca? > Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Imperial Casablanca? > Check-out is at noon. ### Does Hotel Imperial Casablanca provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MAD 400 per vehicle applies. ### Where is Hotel Imperial Casablanca located? > Located in Casablanca City Center, this luxury hotel is within a 15-minute walk of Central Market of Casablanca, Ecole Assimil-Formation, and Complex Cultural Sidi Belyout. United Nations Square and Place Mohammed V are also within 1 mi (2 km). La Resistance Station and Mohamed Diouri Station are within a 5-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Imperial Casablanca Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.8 Cleanliness ### 6.6 Location ### 7.2 Staff & service ### 6.0 Eco-friendliness ### 6.4 Property conditions & facilities 10 - Excellent 108 8 - Good 212 6 - Okay 136 4 - Poor 89 2 - Terrible 89 ### 10/10 Excellent #### Amina Oct 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice hotel! Good value for money and comfy beds ##### Amina Stayed 1 night in Oct 2024 ### 6/10 Okay #### nabil May 8, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Good location but need lots of repairs ##### nabil Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Jody Jun 17, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would Stay Here Again Beautiful hotel, friendly staff who was able to assist us in English, clean room and nice location ##### Jody Stayed 2 nights in Jun 2022 ### 10/10 Excellent #### Tony May 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Staff \`Great value for price. All is clean and staff are fantastic. ##### Tony Stayed 1 night in May 2024 ### 6/10 Okay #### Verified traveller Sep 16, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The staff were great, the hotel is fairly worn down and I think it might just look dirty because of that. ##### Verified traveller Stayed 9 nights in Sep 2024 ### 10/10 Excellent #### Omar Aug 23, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location is in center of Casablanca near to lots of restaurants and service. ##### Omar Stayed 3 nights in Aug 2022 ### 10/10 Excellent #### Abdirahman Jul 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing ##### Abdirahman Stayed 1 night in Jul 2024 ### 6/10 Okay #### ASSANE May 9, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The property need to be rehabilitated, it is a nice hotel but old. The Staff have been very kind and helpful especially the lady at the reception she was very professional with a strong customer service skill ##### ASSANE Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### AAMER Oct 9, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's near the Tramway and very easy to commute. There are number of cafes and restaurants around the hotel. The hotel also serves a fixed menu buffet dinner. The time are very spacious but the do need renovations. ##### AAMER Stayed 2 nights in Oct 2023 ### 2/10 Terrible #### Cecelia Jul 6, 2025 Disliked: Cleanliness, amenities, property conditions & facilities The property was being renovated, and there was no mention of the renovation when the booking was made on Expedia. There was no air conditioning and this is summer, when a complaint was make about the air conditioning, a standing fan was offered. The carpet along the hallway was extremely dirty and dusty from the construction. The bathroom was not cleaned and soap scum and mold was all over the shower walls and the floor. I forfeited my hard earned money and left after one night even though I had a two night booking. ##### Cecelia Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Muhibullah Jul 27, 2022 Disliked: Cleanliness #### Roach Paradise Place is infested with roaches, if that isn't your thing, I'd advise against it. ##### Muhibullah Stayed 5 nights in Jul 2022 ### 2/10 Terrible #### Said Jul 22, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities They refused me to check in with my wife unless if I have marriage certificate. We didn.t spend any night out there. ##### Said Stayed 2 nights in Jul 2024 ### 2/10 Terrible #### Verified traveller Feb 17, 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### Worst Hotel Experience There were no indication that we had to pay an extra fee per night that we ended up paying. Towels that were supposed to be in the room came the next night. The room looks bigger in the advertisement than when you enter it. It was dirty as well. There was another attempt at trying to charge another fee but had to be reminded that it was paid the first night. Worst hotel experience I've ever had. ##### Verified traveller Stayed 3 nights in Feb 2025 ### 8/10 Good #### Nidhal Dec 3, 2022 Liked: Cleanliness, staff & service, amenities Cool ##### Nidhal ### 2/10 Terrible #### Muhibullah Aug 13, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Roach Haven (or heaven) Roaches ! Just nasty ! Infestation ##### Muhibullah Stayed 1 night in Jul 2022 ### 4/10 Poor #### Alex Nov 8, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I don't recommend to someone... The shower was broken, TV not working, no hairdryer, no towel, very noisy at night, which you can not sleep 😴 ##### Alex Stayed 2 nights in Nov 2024 ### 4/10 Poor #### Wanda Jul 6, 2023 Liked: Staff & service Disliked: Property conditions & facilities Nothing ##### Wanda Stayed 5 nights in Jun 2023 ### 2/10 Terrible #### Abdallah Oct 11, 2023 Disliked: Cleanliness, property conditions & facilities The Hotel Not clean , The air conditioner is not working ##### Abdallah Stayed 1 night in Oct 2023 ### 2/10 Terrible #### Ahmed Dec 13, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities horrible customer service totally un human and un professional no towels no glass to drink no water, what kind of hotel does not have water ? room was disgusting we changes the room next day and there was no hot water and the shower tap was broken, note: we only stayed at the hotel at bed time all day we where outside. ##### Ahmed Stayed 2 nights in Dec 2022 ### 4/10 Poor #### claudia Oct 2, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Hotel is advertised as 4 stars and on their website it says "luxury hotel". Nothing luxurious about this hotel. Run down, dirty, carpets were stained, our room had no towels and we had to hunt the reception people to get 3 towels for 2 people ( 2 medium, one small) 2 days after check-in. The pillows were small and uncomfortable, not to mention the pillow cases looked dirty. Thanks God we travelled with our own bedding set. The furniture outdated, the door for the bathroom was off track and my husband fixed it and the shelves inside the closet had so much dust on them. The reception people just not cared and seemed annoyed by us or the other guests. None asked if they can help us with the luggages upstairs.I hope management sees this review and maybe takes a quick walk to Radisson hotel 2 minutes down the street to see what means to be in the hospitality business. It's like a difference from sky to earth. From accomodation to cleaness to restaurant /food & service. This hotel will not even qualify for 2 stars per US standards. ##### claudia Stayed 2 nights in Sep 2024 ### 4/10 Poor #### Aleena Aug 26, 2025 Liked: Staff & service, amenities Disliked: Cleanliness, property conditions & facilities The staff was very nice, breakfast was ok standard. however This property isnt a 4STAR hotel, more like a 1 STAR the pool area was ok. Especially if your coming from the USA we have higher standards in the states so its a NO for me in the future. This hotel wouldn't pass inspection to according to US Standards ##### Aleena Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### aisha Aug 12, 2025 Liked: Cleanliness Disliked: Property conditions & facilities Overall Experience:\* Room:\* 1/5 Cleanliness:\* 5/5 (thanks to the excellent cleaning staff) Service:\* 1/5 Amenities:\* 1/5 I was extremely disappointed with my stay Hotel Imperial Casablanca in the deluxe room. Despite booking a premium room, I found several issues that were not addressed. These included: - No air conditioning in the room - Broken shower - No fridge in the room - Non-functional phone When I complained to the receptionist, I was given the manager's number. Unfortunately, the manager's attitude was unacceptable - rude, unresponsive, and dismissive. They hung up on me multiple times. The only positive aspect was the cleaning staff, who did an excellent job. However, given the numerous issues with the room and management's response, I would not recommend this hotel to others. ##### aisha Stayed 8 nights in Aug 2025 ### 2/10 Terrible #### Joanna Jul 19, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Sad experience Worst hotel we have ever stayed. At. We checked in and the staff were unfriendly. We got our rooms it smelled moldy and stuffy. We turned on the air conditioning and went out into the city. In the evening when we came back to the room. The smell was still there. And no air conditioning worked. We asked for another room and a nice young man helped us. He also came with a fan. The other room was even worse. Both rooms had fungus infestation in the wall and we only noticed it in the evening when we turned on the light. It smelled and is unhealthy to sleep there. I found another hotel nearby and we took our bags and checked out. I explained it to the reception and they told me to take it with hotels.com. We lost 2 nights in a hotel that in no way can be lived in it is totally uninhabitable. We checked into the other hotel nearby. The same night I wrote directly to hotels.com about the problem - their response we will get back. They have done so now a week later. They will not refund our 2 nights in a non-sleepable hotel. Stressful and not ok. We were on honeymoon in Morocco and are quite sad about the experience. Both the hotel and hotels.com have given us. ![](https://a.travel-assets.com/ugc/hotel-reviews/5584e37e-8337-49ef-8799-23051fc69656-1752864774927.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/339fc2f0-53e7-4f50-b63a-d5bced9d50b8-1752864774941.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joanna Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### taoufik Jul 15, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Hôtel en chantier : travaux de rénovation : bruits, absence de climatisation , personnel incompétent à l’exception de la femme de chambre qui essaye de faire de son mieux pour être à l’écoute du client : Obligé de changer de chambre : Traces d’humidité , le téléviseur qui ne marche pas , séparation de la salle d’eau non étanche :Des bruits extérieurs provenant d’un cabaret et ce jusqu’au petit matin , environnement immédiat de l’hôtel : mal fréquenté , un chantier tout au long de l’avenue où se situe l’hôtel : BREF : HORRIBLE, à FUIR J’ai envoyé des photos à ExPEDIA : ( vous pouvez les ajouter si vous souhaitez ) Pour illustrer cet HORREUR ! ##### taoufik Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Oussama Jul 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good team, clean, organized, good food, I want to thank and appreciate the manager of the hotel and the team, for the help and support provided for my parents, btw my familly will be back this weekend, ##### Oussama Stayed 2 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [The Victorian luxury suites](https://www.expedia.ca/Smiths-Falls-Hotels-The-Victorian-Luxury-Suites.h32865556.Hotel-Information) > > [Four Seasons Hotel Casablanca](https://www.expedia.ca/Casablanca-Hotels-Four-Seasons-Hotel-Casablanca.h12294696.Hotel-Information) > > [Hotels in Central New York City](https://www.expedia.ca/Central-New-York-City-New-York-Hotels.0-n553248633938969338-0.Travel-Guide-Filter-Hotels) > > [Radisson Hotel Sudbury](https://www.expedia.ca/Sudbury-Hotels-Radisson-Hotel-Sudbury.h17778.Hotel-Information) > > [Hotels in Pocatello](https://www.expedia.ca/Pocatello-Hotels.d2796.Travel-Guide-Hotels) > > [Barcelo Anfa Casablanca](https://www.expedia.ca/Casablanca-Hotels-Barcelo-Anfa-Casablanca.h1166926.Hotel-Information) > > [Kinzie Hotel](https://www.expedia.ca/Chicago-Hotels-Kinzie-Hotel.h992500.Hotel-Information) > > [Hotels in Knowlton](https://www.expedia.ca/Knowlton-Hotels.d59877.Travel-Guide-Hotels) > > [Pinnacle Hotel Whistler Village](https://www.expedia.ca/Whistler-Hotels-Pinnacle-Hotel-Whistler-Village.h68320.Hotel-Information) > > [Hotel Riu Jalisco - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Jalisco-All-Inclusive.h897912.Hotel-Information) > > [Hyatt Regency Vancouver](https://www.expedia.ca/Vancouver-Hotels-Hyatt-Regency-Vancouver.h3203.Hotel-Information) > > [Hotels in Markham](https://www.expedia.ca/Markham-Hotels.d10353.Travel-Guide-Hotels) ### Flights > [Flights from Calgary (YYC) to Geneva (GVA)](https://www.expedia.ca/lp/flights/yyc/gva/calgary-to-geneva) > > [Flights from Calgary (YYC) to Sofia (SOF)](https://www.expedia.ca/lp/flights/yyc/sof/calgary-to-sofia) > > [Flights from Mumbai (BOM) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/bom/yvr/mumbai-to-vancouver) > > [Flights from Toronto (YYZ) to Venice (VCE)](https://www.expedia.ca/lp/flights/yyz/vce/toronto-to-venice) > > [Flights from Toronto (YYZ) to Edmonton (YEG)](https://www.expedia.ca/lp/flights/yyz/yeg/toronto-to-edmonton) > > [flights from john c munro hamilton intl airport](https://www.expedia.ca/lp/airports/yhm/flights-from-john-c-munro-hamilton-intl-airport) > > [Flights from Mont Joli (YYY) to Montreal (YUL)](https://www.expedia.ca/lp/flights/yyy/yul/mont-joli-to-montreal) > > [Flights from Amsterdam (AMS) to Tel Aviv (TLV)](https://www.expedia.ca/lp/flights/ams/tlv/amsterdam-to-tel-aviv) > > [Flights from Edmonton (YEG) to Manila (MNL)](https://www.expedia.ca/lp/flights/yeg/mnl/edmonton-to-manila) > > [Flights from Vancouver (YVR) to Manila (MNL)](https://www.expedia.ca/lp/flights/yvr/mnl/vancouver-to-manila) > > [Flights from Goffs (YHZ) to Norfolk (ORF)](https://www.expedia.ca/lp/flights/yhz/orf/halifax-to-norfolk) ### Cars > [Alamo Rent A Car Car Rentals In Pierre Elliott Trudeau Intl](https://www.expedia.ca/Alamo-Rent-A-Car-Car-Rentals-In-Pierre-Elliott-Trudeau-Intl.d5002585-c6.Car-Rental-Guide-Suppliers) ### Packages > [Cocoa Organic Spa & Boutique](https://www.expedia.ca/Cocoa-Organic-Spa-Boutique-Mahone-Bay.d553248621532865346.Vacation-Attraction) > > [Cancun](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/179995/Cancun) ### General > [Visit Ring of Kerry](https://www.expedia.ca/Ring-Of-Kerry.dx6056882)