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Hampton Inn Emerson LakePoint – Avis

2.5 out of 5
Hampton Inn Emerson LakePoint
86 Old Allatoona Rd SE, Cartersville, GA

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 343 avis sur 514." "
Note de 8 – Bien, d’après 100 avis sur 514." "
Note de 6 – Acceptable, d’après 43 avis sur 514." "
Note de 4 – Médiocre, d’après 11 avis sur 514." "
Note de 2 – Terrible, d’après 17 avis sur 514." "

9,4/10

Propreté

9,2/10

Service et personnel

9,0/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Vonnie

Points forts : Commodités
Very clean friendly staff!
Séjour de 1 nuit en mai 2024

8/10 – Bien

James

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
I had a chip in my windshield in the morning when I left. Upon returning that evening I request that the staff please review the camera footage from the previous night. The manager walked out with me and I showed him the car and where I had parked. He asked for my room number and promised they would do so and get back with me promptly. I never heard from him and he was not in when I checked out 3 days later. Disappointing.
Séjour de 4 nuits en mai 2024

8/10 – Bien

Cathy

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were therr for one night. Checked in a little late as we were coming from a ballgame. Lady at desk tried to charge me extra for my room. I told her it was paid in full thru expedia. She had to have someone come help her but we got it figured out. Room was very, very spacious. Loved the size! There were several stains on the carpet. Looked like coffee stains. Shower was nice but the corners of the shower were not cleaned very well. We had a blind missing from one of the windows so we couldnt shut out the light from outside. Had to watch where we dressed so we were not in front of that window. Bed was comfy. All in all, a good place to stay. Breakfast was very good.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Sam

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff is so friendly, they are super wonderful!
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jimmy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was comfortable and clean. The staff was friendly and helpful. It’s right off I75. There’s not any dining options within walking distance unless you want fast food. Everything else was great. I would definitely stay here again.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Sheila

We enjoyed our stay. Our room was clean and the staff was polite and extremely helpful.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Andrew

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was great
Séjour de 4 nuits en avril 2024

8/10 – Bien

Ron

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Layton, Acworth

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
I’ve stayed at several Hampton Inns, in several different States over the past 45 days. These hotels were nice, However, breakfast is always substandard compared to other hotels in the same price and quality range. Poor selection of breakfast choices, poor meat choices, rubber eggs, warm milk for cold cereal, uncooked oatmeal, etc. How can such a nice hotel chain get the breakfast so wrong? Maybe the corporate executives should stop at each location and try out the breakfast that they peddle to their customers.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Janis, Stoughton

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pool hours are too short
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Sarah, Owensboro

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Jennifer

Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Tiffany

Voyage en famille
Points faibles : État et installations de l’hébergement
The room was nice, but needs some repair. Our sink faucet was moving around and the shower faucet had been replaced, but had a hole in the tile where the old faucet was. We asked for extra pillows to be sent up and no one ever came. I went down to breakfast at 9:15 and they were out of the main option (cheese omelet) and never restocked; breakfast didn't end until 10. Overall, I feel like this hotel is using the fact that they are close to LakePoint and that it is a Hampton. I would try one of the other hotels in the area before staying there again.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Todd

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel itself is brand new, therefor very clean. The staff was very friendly and helpful, the room was nice, and the location was excellent. My two hiccups with this hotel was the breakfast and technology. First, breakfast was open until 10. We went down at 9:15 and there was nothing left and they never refilled the food. They were busy due to a baseball tournament being in town, however, I expected them to keep the food options available up until 10am. I was able to eat one sausage patty and a yogurt. But the eggs, bagels, muffins, etc were gone and there was no coffee left. We ended up walking across the street to Starbucks. Secondly, the lack of usb outlets in the rooms. For a brand new hotel, I expected updated charging outlets. It wasn’t an issue, but at this point in time, I expect (especially new) hotels to have usb plugs in the room. Even the older hotels we have stayed in have updated their outlets to have usb plugs as well.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Charlie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Will definitely stay again.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Brandi

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The walls are very thin. We could hear people stomping/running down the hall. We heard banging while trying to sleep.
Séjour de 1 nuit en mars 2024
Shivam Patel Hotel GM a répondu le 10 mars 2024
Ms. Brandi, Thank you for taking the time to write us a review, I am very sorry that you were not able to get an enjoyable sleep, we do have a policy between the hours of 10pm to 8 am are quiet time hours where guests are not to cause too much noise. I will go over the policy further with my team to make sure that this situation is not repeated. Safe travels and we hope to see you again.

10/10 – Excellent

Trisha

Everything was great
Séjour de 2 nuits en mars 2024
Shivam Patel Hotel GM a répondu le 8 mars 2024
Hi Trisha, Thank you so much for your positive review I am so glad you enjoyed your stay with us, safe travels and we hope to see you again the next time you travel through the area.

8/10 – Bien

Eric

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean. Nicer location , not like the competitors near the off ramp and gas station . I will say the walls/ doors are thin. Could hear next door very easy without sound machine . Other than that. Nice place to stay
Séjour de 2 nuits en février 2024
Shivam Patel Hotel GM a répondu le 8 mars 2024
Hi Eric,I am so glad you enjoyed your stay with us, I do apologize that you were able to hear the noise from the outside, we will be doing a renovation soon, and we will be able to resolve that issue. Safe travels, and we hope to see you again soon.

10/10 – Excellent

Kim, Ft Thomas

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was very comfortable!
Séjour de 1 nuit en février 2024
Shivam Patel Hotel GM a répondu le 8 mars 2024
Hi Kim,I am so glad you enjoyed your stay with us, I will pass on the wonderful comments to our staff. Thank you and safe travels.

10/10 – Excellent

Jeffrey

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was very good and breakfast fine.
Séjour de 1 nuit en février 2024
Shivam Patel Hotel GM a répondu le 12 mars 2024
Mr. Jeffrey,Thank you for the wonderful review, I am so glad you enjoyed our hotel, safe travels sir, and we hope to see you again the next time you travel to the area.

10/10 – Excellent

Cory

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, updated and reliably a Hampton
Séjour de 1 nuit en février 2024
Shivam Patel Hotel GM a répondu le 12 mars 2024
Cory,I am so glad you enjoyed your stay at our wonderful hotel, we take pride in providing our guests with the best service possible, safe travels and we hope to see you soon.

10/10 – Excellent

Doretha

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Definitely coming back
The room was very spacious,and the bed very comfortable. The night staff was very nice.
Séjour de 1 nuit en février 2024
Shivam Patel Hotel GM a répondu le 10 mars 2024
I am so glad you enjoyed your stay with us, we would love to see you again soon as well, safe travels.

6/10 – Acceptable

Charles

Voyage en famille
Points faibles : État et installations de l’hébergement
Nice hotel but it needs work
Séjour de 1 nuit en février 2024
Shivam Patel Hotel GM a répondu le 12 mars 2024
Charles,Thank you for taking the time to review our hotel. I am glad you enjoyed it overall, just wanted to mention that we are going to have a refresh of our hotel soon with a few of the furnishings being replaced. I hope that the next time you stay with us you can enjoy the new refresh of the hotel. Safe travels.

8/10 – Bien

Timothy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
no more sausage
Please quit giving people the fake sausage links or any fake sausage period! It may just be me but the sausage is always gross! The only compliant I have is the breakfast!
Séjour de 1 nuit en février 2024
Shivam Patel Hotel GM a répondu le 12 mars 2024
Timothy,Thank you for taking the time to write us a review, I am glad your stay overall was great. I do apologize that you were not able to enjoy breakfast, however we have corrected this issue and moving forward we will not be serving this particular item. I am very sorry that you had to have that item for breakfast that day. Safe travles.

10/10 – Excellent

Chad

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quick and easy check in. Location convenient
Séjour de 1 nuit en février 2024
Shivam Patel Hotel GM a répondu le 22 mars 2024
Hi Chad,Thank you for taking the time to write us a review, I am so glad you enjoyed your property, and it was convenient for you. Safe travels and we hope to see you again the next time you travel through the area.

6/10 – Acceptable

J Curtis

Points forts : État et installations de l’hébergement, confort de la chambre
Very loud Road noise. Did not sleep well!
Séjour de 1 nuit en février 2024
Shivam Patel Hotel GM a répondu le 22 mars 2024
Hi Curtis,I do apologize that you were not able to get the best sleep as possible when staying with us and overheard the road noise coming from outside. Thank you for taking the time to write the review. Safe travels

10/10 – Excellent

Denise

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great guest service!!! Beautiful and clean rooms
Séjour de 1 nuit en février 2024
Shivam Patel Hotel GM a répondu le 22 mars 2024
Hi Denise, Thank you for taking the time to write us a review, I am so glad you enjoyed the property, and of course the service, I will pass along the positive message to our team. Thank you and safe travels.

10/10 – Excellent

Jermey

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Everything was great! Super clean and friendly staff. Needs better pillows, more firm. Holiday Inn Express has 2 soft pillows and 2 firm pillows in each room. Maybe an option since you all provide 4 pillows per bed. The comforter was not placed inside the duvet cover. Just a note.
Séjour de 1 nuit en janvier 2024
Shivam Patel Hotel GM a répondu le 22 mars 2024
Hi Jermey, Thank you for taking the time to write us a review, I am so glad that your overall stay with us was wonderful, I have taken a note of the various housekeeping issues you had, I have spoken to our housekeeping manager and corrected the issue. Thank you and safe travels.

10/10 – Excellent

Chsrles

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Breakfast was a little sketchy out of a few things, orange juice, butter, other wise a very nice stay! Thanks!
Séjour de 1 nuit en janvier 2024
Shivam Patel Hotel GM a répondu le 22 mars 2024
Hi Charles,Thank you for taking the time to write us a review, I am glad that your overall experience with us was very positive, I have taken care of the out-stock items and spoken to my breakfast person to make sure that we don't run out of items in future. Thank you, and safe travels.

10/10 – Excellent

Missy

Voyage en famille, Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Shivam Patel Hotel GM a répondu le 22 mars 2024
Hi Missy,Thank you for your awesome review, we always appreciate positive feedback, safe travels and we hope to see you soon.

10/10 – Excellent

Katlyn

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Shivam Patel Hotel GM a répondu le 12 mars 2024
Hi Katlyn,Thank you for taking the time to write us a review, I am so glad you enjoyed your stay with us. Safe travels and we hope to see you again the next time you travel with us.

10/10 – Excellent

Kristin

Points forts : État et installations de l’hébergement
Séjour de 2 nuits en janvier 2024
Shivam Patel Hotel GM a répondu le 22 mars 2024
Hi Kristen,I am so glad you enjoyed your stay with us, safe travels and we do hope to see you soon.

8/10 – Bien

Summer

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Heath

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Great quite clean stay. Friendly staff, breakfast was nice, smooth checkout
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

shaneeta

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
What A Nice Hotel
Great hotel overall. The room was clean and comfortable and the breakfast was good! We enjoyed our stay and would definitely stay again!!
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Brenda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean and nice room
The room was spacious and clean. Loved the hot breakfast choices.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Kayla

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Philip

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice and clean rooms. Comfortable beds. Good breakfast. Kids enjoyed the pool and huge king suite with adjoining double queen room. We’ll be back for sure!
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Melissa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Denise, Maryville

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was very clean. Bed was comfortable.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Rebecca

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Cody

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Ain’t Too Shabby
Nice place! Clean stay. Trash can needed cleaning and the bathroom corners needed some love. The shower drain didn’t want to stay up long enough for a shower, so water collected in the bottom. Folks were nice, though! Good area. ChicFilA and Starbucks right by it.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Colleen M.

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Staff here is wonderful…. They make everything run smoothly!! 😊
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Milton

Voyage de couple
Points forts : Commodités
Good location for visiting family in Dallas
Séjour de 2 nuits en décembre 2023

8/10 – Bien

BRIAN

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Ara

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean hotel
Great stay very clean and friendly staff
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Jason

Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Eileen

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Stay Here!
This hotel was very clean and the customer service was great!
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Richard

Séjour de 1 nuit en novembre 2023
Happy Traveler a répondu le 5 déc. 2023
I want to make sure every guest has an amazing experience while lodging with us. 100% Guest Satisfaction is our main concern. I am excited that you enjoyed your stay with us! I hope to see you again soon! Warm Regards,

10/10 – Excellent

Tammy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
My grandson had a baseball tournament at Lakepoint, and we opted to stay here for the location convenience. The staff was friendly and helpful. The rooms were very clean with comfortable beds. The hot breakfast was great, especially for two growing boys. We’ll definitely stay here again.
Séjour de 2 nuits en octobre 2023
Happy Traveler a répondu le 5 déc. 2023
I want to make sure every guest has an amazing experience while lodging with us. 100% Guest Satisfaction is our main concern. I am excited that you enjoyed your stay with us! I hope to see you again soon!