[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Palenque Casa Hotel BY HMC Travelers find an upscale retreat in Cartagena with a stunning rooftop terrace offering panoramic views, a refreshing pool, and rejuvenating spa services ![Outdoor pool](https://images.trvl-media.com/lodging/16000000/15180000/15179600/15179546/a2ac38fe.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Dining](https://images.trvl-media.com/lodging/16000000/15180000/15179600/15179546/2433317e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/16000000/15180000/15179600/15179546/0c50fd73.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room](https://images.trvl-media.com/lodging/16000000/15180000/15179600/15179546/4d742cc6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/16000000/15180000/15179600/15179546/b53f5845.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Palenque Casa Hotel BY HMC in central Cartagena is near Bocagrande Beach. Enjoy spectacular views from the rooftop terrace, relax in the spa tub, sip drinks at the poolside bar, or schedule massages and treatments for a complete luxury experience. 7.8 Good ## Popular amenities - Hot tub - Bar - Pool - Parking included - Spa - Breakfast included ## Room options ### Check availability for these dates Tonight [Oct. 22 - Oct. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=15179546&PinnedHotelID=15179546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=15179546&PinnedHotelID=15179546&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 23 - Oct. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=15179546&PinnedHotelID=15179546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=15179546&PinnedHotelID=15179546&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=15179546&PinnedHotelID=15179546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=15179546&PinnedHotelID=15179546&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=15179546&PinnedHotelID=15179546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=15179546&PinnedHotelID=15179546&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Standard Room](https://images.trvl-media.com/lodging/16000000/15180000/15179600/15179546/288eb427.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning Free cribs/infant beds LED TV Ceiling fan Private bathroom Cable channels In-room safe Daily housekeeping - 215 sq ft - Sleeps 2 - 1 Double Bed ![Superior Room](https://images.trvl-media.com/lodging/16000000/15180000/15179600/15179546/2c12fe88.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning Free cribs/infant beds LED TV Ceiling fan Private bathroom Cable channels Desk Daily housekeeping - 269 sq ft - Sleeps 2 - 1 King Bed ![Standard Twin Room](https://images.trvl-media.com/lodging/16000000/15180000/15179600/15179546/fc4ec826.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Air conditioning Free cribs/infant beds LED TV Private bathroom Cable channels In-room safe Daily housekeeping - 215 sq ft - Sleeps 2 - 2 Twin Beds ![Standard Single Room](https://images.trvl-media.com/lodging/16000000/15180000/15179600/15179546/467ca7d0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room ### Highlights Air conditioning Free cribs/infant beds LED TV Ceiling fan Private bathroom Cable channels In-room safe Daily housekeeping - 161 sq ft - Sleeps 1 - 1 Twin Bed ![Deluxe Room](https://images.trvl-media.com/lodging/16000000/15180000/15179600/15179546/4d742cc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning Free cribs/infant beds LED TV Private bathroom Cable channels In-room safe Daily housekeeping - 32 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Outdoor pool, free cabanas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/8000000/7990000/7985100/7985087/c4b3a4ad_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Cartagena De Indias by IHG Bocagrande - Pool - Spa - Kids pool - Free WiFi 9.4 Exceptional 1,303 reviews CA $251 CA $251 total Nov 3 - Nov 4 [](https://www.expedia.ca/Cartagena-Hotels-Intercontinental-Cartagena-De-Indias.h7985087.Hotel-Information?chkin=2025-11-3&chkout=2025-11-4&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=9f35672d-13e6-4320-ab59-6536e29553dd&top_cur=CAD) Ad ![Private beach, white sand, scuba diving, kayaking](https://images.trvl-media.com/lodging/114000000/113070000/113062700/113062621/03387c68.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Isla Corona Rosario Islands - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Palenque-Casa-Hotel-BY-HMC.h15179546.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Palenque-Casa-Hotel-BY-HMC.h15179546.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C10.42875%2C-75.54610&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=71vP9y3GeUowZv_kvd-fMOIYb4g=) Calle del Jardin #39-118, San Diego, Cartagena, Bolivar, 130001 #### What's nearby - Las Bovedas - 2 min walk - 0.2 km - Walls of Cartagena - 3 min walk - 0.3 km - Clock Tower - 9 min walk - 0.8 km - Cartagena de Indias Convention Center - 11 min walk - 0.9 km - San Felipe de Barajas Castle - 16 min walk - 1.4 km #### Getting around - Rafael Nunez Intl. Airport (CTG) - 12 min drive #### Restaurants - ‪Andrés Cartagena - ‬3 min walk - ‪Sofitel Santa Clara - ‬4 min walk - ‪Café Quindio - ‬3 min walk - ‪Juan Valdez Café - ‬3 min walk - ‪La Juma Barr Cartagena - ‬3 min walk ## About this property ### Palenque Casa Hotel BY HMC Upscale hotel near Clock Tower Close to Cartagena de Indias Convention Center, Palenque Casa Hotel BY HMC provides a free breakfast buffet, a free daily manager's reception, and a rooftop terrace. For some rest and relaxation, visit the hot tub, and indulge in a facial, a massage, or a body scrub. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool - Free self parking - Limo/town car service, a front-desk safe, and a TV in the lobby - Wedding services, a 24-hour front desk, and multilingual staff Room features All guestrooms at Palenque Casa Hotel BY HMC feature comforts such as air conditioning, in addition to amenities like free WiFi and safes. Extra amenities include: - Rollaway/extra beds (surcharge) and free cribs/infant beds - Bathrooms with showers and free toiletries - 32-inch LED TVs with cable channels ## Similar properties ![2 outdoor pools](https://images.trvl-media.com/lodging/5000000/4340000/4339000/4338931/d0db1e0f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Claver Loft Boutique Hotel Cartagena Walled City - Pool - Breakfast included - Pet-friendly - Free WiFi 9.6 Exceptional 564 reviews CA $289 CA $289 total Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=4338931&PinnedHotelID=4338931&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite (del Condé de Pestagua)](https://images.trvl-media.com/lodging/5000000/4110000/4107000/4106921/52f0058e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Pestagua Relais Châteaux Cartagena Walled City - Pool - Breakfast included - Free WiFi - Restaurant 9.6 Exceptional 271 reviews CA $694 CA $694 total Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=4106921&PinnedHotelID=4106921&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/8000000/7450000/7440700/7440673/38fa2d28.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Cartagena Ocean Pavillion Hotel La Boquilla - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Beach shuttle (surcharge) - Cruise terminal shuttle (surcharge) - Limo/town car service - Free self parking on site ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:00 AM - A bar/lounge - A restaurant - Coffee and tea in common areas - Free daily manager's reception ### Things to do - Hot tub - Outdoor pool - TV in common areas ### Family friendly - In-room crib - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Outdoors - Rooftop terrace ### Spa - Body scrubs - Facials - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair-accessible path of travel ### More - 3 floors - Built in 1960 - Designated smoking areas ## Room amenities ### Bedroom - Free crib - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch LED TV with cable channels ### More - Air conditioning - Safe ## Policies ### Check-in Minimum check-in age: 18 ### Check-out Check-out before 1 PM ### Special check-in instructions This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for COP 80000 per day Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service). We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: COP 60000 per room (roundtrip) - Rollaway bed fee: COP 80000 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards ### We should mention If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Palenque Casa Hotel HMC Cartagena Palenque Casa Hotel HMC Palenque Casa HMC Cartagena Palenque Casa HMC Palenque Casa By Hmc Cartagena Palenque Casa Hotel BY HMC Hotel Palenque Casa Hotel BY HMC Cartagena Palenque Casa Hotel BY HMC Hotel Cartagena ## Frequently asked questions ### Does Palenque Casa Hotel BY HMC have a pool? > Yes, this property has an outdoor pool. ### Is Palenque Casa Hotel BY HMC pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Palenque Casa Hotel BY HMC? > Self parking is free at this property. ### What time is check-in at Palenque Casa Hotel BY HMC? > Check-in end time: anytime. ### What time is check-out at Palenque Casa Hotel BY HMC? > Check-out is at 1 PM. ### Does Palenque Casa Hotel BY HMC provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of COP 60000 per room applies. ### Where is Palenque Casa Hotel BY HMC located? > Located in Cartagena Walled City, this hotel is within a 15-minute walk of Centro Comercial La Serrezuela, Clock Tower, and Cartagena de Indias Convention Center. Las Bovedas and Fine Arts are just steps away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Palenque Casa Hotel BY HMC Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 24 8 - Good 22 6 - Okay 14 4 - Poor 5 2 - Terrible 3 ### 7.6/10 Cleanliness ### 8.4/10 Staff & service ### 7.4/10 Property conditions & facilities ### 10/10 Excellent #### Hendrik Jul 25, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Veel ruimte en sfeer in dit hotel. Op de grote binnenplaats kun je heerlijk zitten tussen de palmen of zitten in het lauwe water van de 2 zwembandjes. De kamers zijn ruim en kleurrijk. Ongevraagd werden we van standaardpakket naar luxe kamer met kingsizebed geüpgraded. Zelfs een bank erbij en een goedwerkende airco. Het ontbijt is geen buffet zoals in de omschrijving staat. Je moet zelf de slappe koffie pakken. Dan krijg je een sapje, 2 geroosterde boterhammen en een gebakken eitje. Verwacht daar niet teveel van. Kwartiertje lopen naar de sleutelpoort maar om de hoek kun je prima eten. Engels spreken ze niet maar zeer hulpvaardig. Ze regelen een busje voor je van hotel naar hotel in Santa Marta. Goede deal voor 27 euro! ##### Hendrik Stayed 1 night in Jul 2018 ### 8/10 Good #### Eduardo, Miami Jul 17, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very good location though difficult to find a parking spot ##### Eduardo Stayed 1 night in Jul 2018 ### 8/10 Good #### Verified traveller Jun 30, 2018 Liked: Staff & service Disliked: Cleanliness A lovely hotel close to restaurants and bars. But the room had a district smell of mould. ##### Verified traveller Stayed 2 nights in Jun 2018 ### 10/10 Excellent #### Stephanie May 26, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing experience This hotel is in a great location, 10 min walk to everything. The staff was extremely helpful and friendly. The hotel has such a nice vibe, simple yet deliscious breakfast as well. ![](https://a.travel-assets.com/ugc/hotel-reviews/s229-pda654270-608b-11e8-9e2f-02427cbe7472-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s843-pe057a100-608b-11e8-9e2f-02427cbe7472-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stephanie Stayed 2 nights in May 2018 ### 6/10 Okay #### Verified traveller Feb 22, 2018 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities #### Nice staff. All rooms needs fixing. Staff was wonderful. Very nice to me. However... There was something wrong with every area of the hotel. I booked a deluxe but was given the smallast room, with a view of the chair by the outdoor jacuzzi. I was smilingly led to a larger room but the room's jacuzzi was broken ("All the jacuzzs in the hotel are broken") and the window was boarded up with wood. My third room that they generously gave me, was nice, but the air conditioner had no frion. And I had to ask three times to fix it. Just as it became comfortable it was time to leave. With more proactive management, and lots of physical fixing, this pretty property could be nice. Staff are very very very sweet. ##### Verified traveller ### 8/10 Good #### Emelie Jan 30, 2018 Liked: Staff & service, room comfort Disliked: Cleanliness #### Nöjd! Det är ett fantastiskt litet hotell och de ger bra service exempelvis gör de frukost efter önskemål och hjälper till med det du behöver. Städningen blev sämre över tid och jag bodde där i 21 dagar, fick fråga efter handdukar lite då och då och duschen fungerade inte riktigt som den skulle då munstycket var trasigt. Två fungerade inte heller då den inte hade några kanaler/signal. Men alla i personalen är supergulliga även om de inte pratar särskilt mycket engelska. Skulle absolut rekommendera att bo där och skulle själv göra det igen när jag åker tillbaka till cartagena. ##### Emelie Stayed 21 nights in Jan 2018 ### 8/10 Good #### Peter , Keswick , On Jan 27, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommend !!! The hotel was in an excellent location and the staff was very friendly. Overall the hotel was amazing it was very clean and the amenities were fantastic! Would highly recommend to anyone travelling to Cartagena. ##### Peter Stayed 7 nights in Jan 2018 ### 8/10 Good #### Verified traveller Jan 27, 2018 Liked: Cleanliness, staff & service, property conditions & facilities #### Trevlig vistelse Hotellet låg perfekt i gamla staden med gångavstånd till det mesta, bara någon gata ifrån alla barer och restauranger. Tryggt område och hjälpsam personal. Rummen var fräscha och låg på en mysig innegård. ##### Verified traveller Stayed 8 nights in Jan 2018 ### 10/10 Excellent #### Véronique Jan 20, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We really enjoyed our stay! well located, great service, excellent breakfast! ##### Véronique Stayed 5 nights in Jan 2018 ### 6/10 Okay #### Leonardo, bs as Jan 17, 2018 #### buena ubicación Un lugar de cierta comodidad y sobre todo ubicado en un barrio ideal dentro de la ciudad amurallada, barrio pintoresco, limpio, infinidad de restaurantes para todos los gustosa y pocas cuadras del centro. ##### Leonardo Stayed 2 nights in Jan 2018 ### 6/10 Okay #### DOUGLAS Dec 14, 2017 Disliked: Cleanliness, room comfort #### Mas o menos El Hotel necesita más limpieza, es muy incómodo y el desayuno es pobre, baño muy pequeño. El wifi y la televisión por cable es pésima se cae constantemente. ##### DOUGLAS Stayed 4 nights in Dec 2017 ### 10/10 Excellent #### Dolores, Córdoba, Argentina Dec 10, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hermoso hotel en la ciudad amurallada! Estuvimos seis noches en Casa Palenque hotel, hermoso hotel, la atención es excelente el personal muy amable y con una decoración bella, tiene todas las comodidades y una ubicación execelente. Luego nos fuimos a Barú e Islas del Rosario y cuando regresamos a Cartagena volvimos a alojarnos aquí unas tres noches más. Muy recomendable!!! ##### Dolores Stayed 4 nights in Nov 2017 ### 10/10 Excellent #### Brittney, Austin, Tx Dec 10, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful and cozy, great Walled City location. I loved my Standard double room! It was cozy, colorful, and perfect for my week getaway yo Colombia. The staff were all super nice, helpful, and always smilimg! The hotel itself is super clean and lovely. Its in a great location, not too close to the buzz of center city, but close enough to walk everywhere. The only thing was my new was extremely firm, and I like firm beds, but it was super-super firm. If you have a problem with firm need, you may not like that. Other than that I recommend and I would definitely stay again!!! ##### Brittney Stayed 5 nights in Dec 2017 ### 8/10 Good #### Arja Nov 21, 2017 Liked: Cleanliness, room comfort ##### Arja Stayed 6 nights in Nov 2017 ### 10/10 Excellent #### ELY DANIEL Oct 14, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Habitacion comoda Me parece un hotel comodo bien ubicado buen precio, los muchachos de la noche muy atentos, elegí la habitacion de cama king fue la mejor elección habitacion amplia cama comoda, si piensan en un hotel para dormir y estar afuera todo el dia este es el hotel ##### ELY DANIEL Stayed 3 nights in Oct 2017 ### 2/10 Terrible #### Verified traveller Aug 28, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort No hicieron la reserva, aún cunado estaba pagada en su totalidad e intentaron enviarnos a un hotel fuera de la ciudad en un barrio peligroso ##### Verified traveller Stayed 5 nights in Aug 2017 ### 8/10 Good #### Verified traveller Jul 18, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Got switched at the last minute The Ratings above were for the Old Town B&B. The palenque people moved me to another hotel the day that I arrived. Claimed it was due to construction noise. The Old Town B&B was very nice and I will stay there again when I return..... ##### Verified traveller Stayed 2 nights in Jul 2017 ### 6/10 Okay #### Verified traveller May 13, 2017 Disliked: Room comfort #### Decepção Hotel mais parecido com uma pousada Instalações precárias. Anúncio fala q possui água quente ,mas não tinha O bom do hotel e a localização e os funcionários . Em destaque José. ##### Verified traveller ### 8/10 Good #### Zunilda May 3, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I recommend Hotel was good and convenient. Near to airport ##### Zunilda ### 4/10 Poor #### Verified traveller Apr 25, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Não recomendo A reserva falava de um quarto com janela para o jardim primeira mentira!!!O quarto não tinha janelas tinha uma porta de madeira LOTADA de cupins que se abrisse todos iam me ver lá dentro sem nenhuma privacidade!!!O quarto sujo tive que pedir para limpar os restos que os cupins deixavam !!!NOJENTO!!! Café da manhã bem limitado . Não recomendo!!! ##### Verified traveller ### 10/10 Excellent #### julian marcel Apr 15, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Gran hotel El hotel es muy acogedor y su ubicación es inmejorable, la atención de todo el personal es muy buena, lo recomiendo totalmente, volveré con seguridad ##### julian marcel ### 8/10 Good #### andrea Apr 13, 2017 Liked: Cleanliness, property conditions & facilities Funcionários da recepção atenciosos e boa localização. Café da manhã pobre e, mesmo sendo servido até às 10h, às 9:30 h os funcionários começavam a retirar os poucos itens e ficavam de mau humor com qualquer coisa que fosse solicitada ##### andrea ### 10/10 Excellent #### Verified traveller Mar 28, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place and staff Casa Palenque was a great choice, the staff was incredibly helpful and friendly. They were always there to assist us, and even helped us book day trips during the days. The place is just like the pictures. The only down side is that there is a construction site right next door, and we were awake every day by 7-8am. ##### Verified traveller ### 6/10 Okay #### Verified traveller Mar 14, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean, safe hotel conveniently located. The hotel is cute, clean and conveniently located. My main issue with it is that there is a huge construction project - half a block long - a couple of doors down. Weekdays and Saturdays construction begins at 7am, and there is no break from the noise. I wouldn't recommend anyone to stay at the hotel until the construction is done. Also, the chairs in front of the tiny pool are right outside the hotel room doors, and anyone who is out there late or early making noise means absolutely no sleep inside the rooms. The doors are too thin. Finally, the breakfast is only ok, and the pool is very small. The hot tub didn't have hot water, just little water jets. ##### Verified traveller ### 8/10 Good #### Daniel Mar 6, 2017 Liked: Staff & service, property conditions & facilities #### Nice place to stay Staff was great. Area was quiet and quaint. Hotel room itself wasn't the best, but you get what you pay for. Although the price was low and the location was good, the hotel room wasn't the best. I know you are there to sleep and shower but it doesn't mean that the room should have mold in the bathroom and an inch of muck on the ceiling fan. Oh yea, we were infested with termites too. I expect certain things based on where I am in relation to what country I'm in. I guess my expectations were a little too high. I would still recommend this hotel. Oh yea, be very careful of the water. I got sick. Got some sort of bacteria. I don't know if it was at the hotel or from one of the many restaurants we visited. We did drink bottled water but make sure you brush your teeth with bottled water and when you are in the shower. refrain from rinsing your mouth. ##### Daniel ## Expedia's Latest Trends ### Hotels > [Decameron Cartagena All Inclusive](https://www.expedia.ca/Cartagena-Hotels-Decameron-Cartagena-All-Inclusive.h17188.Hotel-Information) > > [Estelar Cartagena de Indias Hotel](https://www.expedia.ca/Cartagena-Hotels-Estelar-Cartagena-De-Indias-Hotel.h15927705.Hotel-Information) > > [Motels Penticton](https://www.expedia.ca/Penticton-Motels.d4135-aaMotels.Travel-Guide-Accommodation) > > [Hyatt Regency Cartagena](https://www.expedia.ca/Cartagena-Hotels-Hyatt-Regency-Cartagena.h15914053.Hotel-Information) > > [Hotel Almirante Cartagena - Colombia](https://www.expedia.ca/Cartagena-Hotels-Hotel-Almirante-Cartagena-Colombia.h1378320.Hotel-Information) > > [OZ Hotel Luxury](https://www.expedia.ca/Cartagena-Hotels-Hotel-OZ-Luxury.h46542354.Hotel-Information) > > [Ermita Cartagena, a Tribute Portfolio Hotel by Marriott](https://www.expedia.ca/Cartagena-Hotels-Ermita.h42504908.Hotel-Information) > > [Hotel Dann Cartagena](https://www.expedia.ca/Cartagena-Hotels-Hotel-Dann-Cartagena.h1797009.Hotel-Information) > > [Hotel Caribe by Faranda Grand, a member of Radisson Individuals](https://www.expedia.ca/Cartagena-Hotels-Hotel-Caribe-By-Faranda-Grand.h20609.Hotel-Information) > > [Sandman Suites Surrey-Guildford](https://www.expedia.ca/Vancouver-Hotels-Sandman-Suites-Surrey-Guildford.h909588.Hotel-Information) > > [Travelodge by Wyndham Edmonton West](https://www.expedia.ca/Edmonton-Hotels-Travelodge-By-Wyndham-Edmonton-West.h198990.Hotel-Information) > > [Hotel Estelar Playa Manzanillo](https://www.expedia.ca/Cartagena-Hotels-Hotel-Estelar-Playa-Manzanillo.h4675608.Hotel-Information) > > [Cheap Hotels in Banff](https://www.expedia.ca/Banff-Hotels-Cheap-Hotels.0-0-d10550-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive](https://www.expedia.ca/Cartagena-Hotels-Dreams-Karibana-Cartagena-Golf-Spa-Resort-All-Inclusive.h16523451.Hotel-Information) > > [InterContinental Cartagena De Indias by IHG](https://www.expedia.ca/Cartagena-Hotels-Intercontinental-Cartagena-De-Indias.h7985087.Hotel-Information) > > [GHL Corales de Indias](https://www.expedia.ca/Cartagena-Hotels-GHL-Corales-De-Indias.h7213353.Hotel-Information) > > [Hotel Cartagena Plaza](https://www.expedia.ca/Cartagena-Hotels-Hotel-Cartagena-Plaza.h1533589.Hotel-Information) > > [Hotel Cartagena Dubai](https://www.expedia.ca/Cartagena-Hotels-Be-Live-Experience-Cartagena-Dubai.h24115924.Hotel-Information) > > [Hilton Cartagena](https://www.expedia.ca/Cartagena-Hotels-Hilton-Cartagena.h9257.Hotel-Information) > > [Hotels in Halifax](https://www.expedia.ca/Halifax-Hotels.d602873.Travel-Guide-Hotels) > > [Fairmont Pacific Rim](https://www.expedia.ca/Vancouver-Hotels-Fairmont-Pacific-Rim.h2847755.Hotel-Information) ### Flights > [Flights from Edmonton (YEG) to Kelowna (YLW)](https://www.expedia.ca/lp/flights/yeg/ylw/edmonton-to-kelowna) > > [Flights from Vancouver (YVR) to Terrace (YXT)](https://www.expedia.ca/lp/flights/yvr/yxt/vancouver-to-terrace) > > [Air Canada](https://www.expedia.ca/Air-Canada-Flights.cAC.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Auckland (AKL)](https://www.expedia.ca/lp/flights/yyz/akl/toronto-to-auckland) > > [Turkish Airlines](https://www.expedia.ca/Turkish-Airlines-Flights.cTK.Travel-Guide-Airlines) > > [Flights from Sydney (SYD) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/syd/yvr/sydney-to-vancouver) ### Packages > [Turkiye](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/183/Turkiye) > > [Bahamas](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/13/Bahamas)