[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Múcura Hotel & Spa Mediterranean hotel with a full-service spa and free breakfast ![Outdoor spa tub](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/ddf57b53.jpg?impolicy=resizecrop&rw=598&ra=fit) ![32-inch Smart TV with satellite channels, TV](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/0bb30628.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room, 2 Double Beds, Non Smoking, Garden Area](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/4f7b4ac3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Day care](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/c4ad13ea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/960e4fd6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Múcura Hotel & Spa sits by the sea, offering a peaceful getaway complete with full breakfast and an on-site coffee shop. Guests can relax in the garden, book rejuvenating spa treatments, and stay connected with complimentary WiFi throughout their stay. 8.6 Excellent ## Popular amenities - Spa - Breakfast included - 24/7 front desk - Room service - Laundry - Parking included ## Room options ### Check availability for these dates Tonight [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=27048480&PinnedHotelID=27048480&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=27048480&PinnedHotelID=27048480&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=27048480&PinnedHotelID=27048480&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=27048480&PinnedHotelID=27048480&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=27048480&PinnedHotelID=27048480&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=27048480&PinnedHotelID=27048480&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=27048480&PinnedHotelID=27048480&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=27048480&PinnedHotelID=27048480&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Deluxe Double Room, 2 Double Beds, Non Smoking, Garden Area](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/4f7b4ac3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 2 Double Beds, Non Smoking, Garden Area 10.0 Exceptional 1 review ### Highlights Air conditioning Smart TV Champagne service Free bottled water Satellite channels Iron/ironing board Daily housekeeping - 118 sq ft - Sleeps 4 - 2 Double Beds ![Standard Double Room, Non Smoking](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/3e79d24b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Non Smoking 8.0 Very good 2 reviews ### Highlights Air conditioning Smart TV Champagne service Free bottled water Satellite channels Iron/ironing board Daily housekeeping - 97 sq ft - Sleeps 2 - 1 Queen Bed ![Comfort Twin Room, 2 Single Beds, Non Smoking](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/747a20c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Twin Room, 2 Twin Beds, Non Smoking 9.0 Wonderful 2 reviews ### Highlights Air conditioning Smart TV Champagne service Free bottled water Satellite channels Iron/ironing board Daily housekeeping - 118 sq ft - Sleeps 2 - 2 Twin Beds ![Elite Triple Room, 1 King Bed with Sofa bed, Non Smoking](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/w1056h668x0y4-9cc20602.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Triple Room, 1 King Bed with Sofa bed, Non Smoking ### Highlights Balcony Air conditioning Smart TV Champagne service Free bottled water Satellite channels Iron/ironing board Daily housekeeping - 149 sq ft - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/1dfba587.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard - 150 sq ft - Sleeps 4 ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/c975a4ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 86 sq ft - Sleeps 3 ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/f412a3e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 139 sq ft - Sleeps 2 ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/28000000/27050000/27048500/27048480/01a0c74d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room Standard - 107 sq ft - Sleeps 2 ## You may also like Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/5000000/4680000/4675700/4675608/d6976c8e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Estelar Playa Manzanillo Zona Norte - 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Pool - Breakfast included - Free WiFi - Air conditioning 9.6 Exceptional 57 reviews CA $104 CA $104 total Oct 9 - Oct 10 [](https://www.expedia.ca/Cartagena-Hotels-Hotel-Casa-Cytia.h32837241.Hotel-Information?chkin=2025-10-9&chkout=2025-10-10&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=b16bda94-74ef-4756-9a45-c81dbae259a1&top_cur=CAD) Ad ![2 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/100000000/99300000/99293100/99293066/444de794_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Bondo Estudio Marbella - Pool - Pet-friendly - Parking included - Free WiFi 9.2 Wonderful 564 reviews CA $102 CA $102 total Oct 15 - Oct 16 [](https://www.expedia.ca/Cartagena-Hotels-Bondo-Estudio.h99293066.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=b16bda94-74ef-4756-9a45-c81dbae259a1&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Mucura-Hotel-Spa.h27048480.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Mucura-Hotel-Spa.h27048480.Hotel-Information) ## About the area Located in Marbella, a neighborhood in Cartagena, Múcura Hotel & Spa is in a shopping district and near the beach. Clock Tower and San Felipe de Barajas Castle are notable landmarks, and if an activity is on the agenda, check out Port of Cartagena. Fine Arts and Republik Bank are two other places to visit that come recommended. [Visit our Cartagena travel guide](https://www.expedia.ca/Cartagena.dx926) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C10.44480%2C-75.52060&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=xg3uBrirZ2TJ-Obk8j5-B8mAMPI=) Avenida 3 # 65 - 104, Cartagena, Bolívar, 130002 ### What's nearby - Marbella Beach - 17 min walk - 1.5 km - La Boquilla Beach - 3 min drive - 2.1 km - Las Americas International Convention Center - 3 min drive - 2.4 km - San Felipe de Barajas Castle - 6 min drive - 3.8 km - Clock Tower - 6 min drive - 4.5 km ### Getting around - Rafael Nunez Intl. Airport (CTG) - 1 min drive ### Restaurants - ‪Juan Valdez Café - ‬6 min walk - ‪Subway - ‬8 min walk - ‪Cevicheria YIRETH - ‬6 min walk - ‪Rancho Paisa - ‬6 min walk - ‪Atrium - ‬5 min walk ## About this property ### Múcura Hotel & Spa Hotel near San Felipe de Barajas Castle Located close to Fine Arts and Clock Tower, Múcura Hotel & Spa provides free full breakfast, a coffee shop/cafe, and a garden. Indulge in hydrotherapy, a body treatment, and a massage at the onsite spa. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi. Other perks include: - Free self parking - A vending machine, a 24-hour front desk, and a front-desk safe - A reception hall, outdoor furniture, and concierge services Room features All guestrooms at Múcura Hotel & Spa boast comforts such as air conditioning, in addition to amenities like free WiFi and free bottled water. Other conveniences in all rooms include: - Showers and free toiletries - 32-inch Smart TVs with satellite channels ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/12000000/11610000/11603200/11603111/13aef17b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Varanasi Hotel Boutique Marbella - Pool - Breakfast included - Free WiFi - Restaurant 9.2 Wonderful 568 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=11603111&PinnedHotelID=11603111&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/72000000/71750000/71746100/71746094/96aad908.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Cartagena Marbella - Pool - Breakfast included - Pet-friendly - Kids pool 8.8 Excellent 1,375 reviews CA $158 CA $158 total Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=71746094&PinnedHotelID=71746094&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/13000000/12420000/12418500/12418458/3e775426.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Summer Frente Al Mar La Boquilla - 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Spa 8.8 Excellent 995 reviews CA $124 CA $124 total Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=20513675&PinnedHotelID=20513675&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Free full breakfast available daily 7:00 AM to 10:00 AM - A coffee shop/cafe - Snack bar/deli ### Things to do - Full-service spa ### Family friendly - Snack bar/deli ### Conveniences - 24-hour front desk - Hair salon - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach towels - Garden - Outdoor furniture ### Full-service spa - Aromatherapy - Body scrubs - Deep-tissue massages - Facials - Hydrotherapy - Manicures/pedicures - Reflexology - Sports massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - Designated smoking areas - Mediterranean architecture - Reception hall ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Shower - Towels provided ### Entertainment - 32-inch smart TV with satellite channels ### Food and drink - Champagne service - Free bottled water - Limited room service ### More - Air conditioning - Iron/ironing board ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service). We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) - Spa fee: COP 90000 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Múcura Hotel Cartagena Múcura Hotel Múcura Cartagena Múcura Hotel Spa Múcura Hotel & Spa Hotel Múcura Hotel & Spa Cartagena Múcura Hotel & Spa Hotel Cartagena ## Frequently asked questions ### Is Múcura Hotel & Spa pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Múcura Hotel & Spa? > As of Oct 8, 2025, prices found for a 1-night stay for 2 adults at Múcura Hotel & Spa on Oct 27, 2025 start from CA $88.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cartagena-Hotels-Mucura-Hotel-Spa.h27048480.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Múcura Hotel & Spa? > Self parking is free at this property. ### What time is check-in at Múcura Hotel & Spa? > Check-in start time: 3 PM; Check-in end time: midnight. ### What time is check-out at Múcura Hotel & Spa? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Múcura Hotel & Spa located? > Located in Marbella, this spa hotel is within 3 mi (5 km) of Fine Arts, San Felipe de Barajas Castle, and Clock Tower. Republik Bank and San Pedro Claver Church and Convent are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Múcura Hotel & Spa Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.2 Location ### 9.0 Staff & service ### 8.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 50 8 - Good 27 6 - Okay 13 4 - Poor 6 2 - Terrible 1 ### 10/10 Excellent #### Maria Apr 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Erica at reception was very helpful and made out stay a success. The breakfast was delicious and the ladies who serves were very nice. ##### Maria Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Shawn Nov 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Alaskan Nice AC and good breakfast ##### Shawn Stayed 1 night in Nov 2024 ### 8/10 Good #### Edgar Leonardo Aug 18, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good place ##### Edgar Leonardo ### 10/10 Excellent #### Shawn Jul 17, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Old customers I stayed this hotel many time ##### Shawn Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Jorge Rodrigo Sep 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buena opción cerca del Aeropuerto Excelente la atención y apoyo al llegar al hotel. El servicio de Yerica,Yorlan y Edward de lo mejor, excelentes anfitriones!!! ##### Jorge Rodrigo Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Verified traveller Aug 13, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The most comfortable bed we've slept in all trip!! A little out of the central part of Cartagena (10 mins in a taxi to old town), but a great hotel in a quiet neighbourhood. ##### Verified traveller Stayed 2 nights in Aug 2018 ### 4/10 Poor #### Verified traveller Jan 18, 2025 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Not recommended This hotel was very disappointing. The room was so completely different from the photos on the website. We both felt incredible uncomfortable and decided to rebook to another hotel within 5 minutes of arriving. ##### Verified traveller Stayed 1 night in Jan 2025 ### 8/10 Good #### levar May 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was awesome! The jacuzzy was not available for use. Overall a pleasant stay ##### levar Stayed 3 nights in May 2024 ### 10/10 Excellent #### Adriana Nov 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is super nice. 24 hr front desk. They sent us a taxi to the airport for 60 mil pesos which is ok, we landed almost at midnight. The wall a/c didn't do the job. The hotel looks clean. ##### Adriana Stayed 1 night in Nov 2024 ### 6/10 Okay #### Angiela Nov 1, 2024 Disliked: Property conditions & facilities, room comfort #### Low cost, low quality We arrived from San Andrés at 10pm and our flight back home was the very next day at 6am so we had to be at the airport around 4am. We booked this hotel because it was close to the airport and we only needed to rest for a few hours and a shower. Small room, clean sheets, old towels but clean… no hot water… thank God Cartagena is a hot place so the water is not too cold but if you need a hot shower, not a place to stay… ##### Angiela Stayed 1 night in Oct 2024 ### 8/10 Good #### Juliana Feb 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Overall was comfortable. Wifi did not work in our rooms and we later discovered it only seemed to work in the patio area. Breakfast was good. It was quiet to sleep and air conditioning worked well. ##### Juliana Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Verified traveller Feb 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### good option near the airport we went from and to the airport walking (with big suitcases, bags and a baby!) and it was ok! the people were friendly all the time. wifi ok. breakfast could be better. there was no hot water in the shower... ##### Verified traveller Stayed 1 night in Feb 2023 ### 6/10 Okay #### Hector Sep 5, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities It was very noisy throughout the night as my room was near the lobby area, there was a dead bug in the room, the bed was too near the door, just in double electrical plug, the bathroom was a great size but its design wasnt great. Bearly any room to put things, the mirror had dried spit and the decor was falling. Breakfast was also limited and you cant get any water or drinks after 4pm, so ordering in is ths only choice. People were really njce at checkin and checkout. ##### Hector Stayed 1 night in Sep 2024 ### 6/10 Okay #### Claudia Dec 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Convenient stay very very close walk to the airport. Says laundry on their website, they have laundry service and you"ll get it next day but no laundry room for one self to do. Other than that check in was at 4pm not 3pm. Had a little trouble with their wifi connection and TV did not work. Overall not bad stay for being close to airport!!!! ##### Claudia Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Alfredo Oct 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great, convenient location Nice and close to the airport so you can walk there. There is a park nearby that you can walk or jog at night that is safe and well lit as it is used by its citizens. We took a transport to Barranquilla and the location was perfect to get out to the highway. I would rate it higher except that we had our room in the second level requiring carrying luggage using a winding and narrow stair with 13 steps. Not for those with mobility issues. ##### Alfredo Stayed 1 night in Oct 2022 ### 6/10 Okay #### Shawn Dec 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities #### Alaskan Check in took us too long to wait. In bathroom have no hot water. Body soap was out of order. Bed was comfort but cover sheet won’t stay ##### Shawn Stayed 1 night in Dec 2023 ### 4/10 Poor #### Verified traveller Oct 24, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beware: No Hot Water and Poor Service Beware: there was no hot water during our stay and several other guests we spoke with had little to no water at all. I'd like to give the benefit of the doubt, but strongly believe the hotel staff were instructed to play games with the water situation. When we arrived in the afternoon, we told the evening/night clerk there was no hot water. He claimed various things, including that it was broken, that it had been shut off and didn't know how to turn it back on, and that the water really wasn't that cold anyway (which it was). He finally said the morning staff could fix it (of course, they too said they didn't know how but would call someone).After we repeatedly asked about the water and threatened not to pay our bill, that person arrived at 11 am (right while we were checking out) and apparently did switch it on. So, it appears the hotel intentionally turned it off and told staff to stall in trying to fix/turn it back on. Yes, the hotel is close to the airport (it's best feature) but for only a short cab ride and less than $10 more per night, we had much better accommodations in the heart of the old city. Seriously think twice about staying here and/or try the water as soon as you arrive and begin complaining immediately if it's not working. ##### Verified traveller Stayed 1 night in Oct 2022 ### 10/10 Excellent #### John Feb 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### John Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Fernando Jan 27, 2025 Liked: Cleanliness, property conditions & facilities, room comfort ##### Fernando Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Samuel Oct 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las personas son muy atentas y amables. ##### Samuel Stayed 5 nights in Oct 2024 ### 8/10 Good #### Abhay Nath Sep 24, 2024 ##### Abhay Nath Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Daniel Dec 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Abordable et près de l'aéroport ##### Daniel Stayed 1 night in Dec 2023 ### 4/10 Poor #### Sergio mi Jul 14, 2023 Disliked: Cleanliness, property conditions & facilities Habitación pequeña, aire acondicionado mal estado y poco desayuno ##### Sergio mi Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Dominico Jun 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities ##### Dominico Stayed 1 night in Jun 2023 ### 10/10 Excellent #### cristiane Apr 29, 2023 ##### cristiane Stayed 1 night in Apr 2023 ## Expedia's Latest Trends ### Hotels > [Decameron Cartagena All Inclusive](https://www.expedia.ca/Cartagena-Hotels-Decameron-Cartagena-All-Inclusive.h17188.Hotel-Information) > > [Hotel Cartagena Plaza](https://www.expedia.ca/Cartagena-Hotels-Hotel-Cartagena-Plaza.h1533589.Hotel-Information) > > [Hotels in Barrie](https://www.expedia.ca/Barrie-Hotels.d6692.Travel-Guide-Hotels) > > [Emerald Lake Lodge](https://www.expedia.ca/Golden-Hotels-Emerald-Lake-Lodge.h191535.Hotel-Information) > > [Hotel Caribe by Faranda Grand, a member of Radisson Individuals](https://www.expedia.ca/Cartagena-Hotels-Hotel-Caribe-By-Faranda-Grand.h20609.Hotel-Information) > > [Hyatt Regency Cartagena](https://www.expedia.ca/Cartagena-Hotels-Hyatt-Regency-Cartagena.h15914053.Hotel-Information) > > [OZ Hotel Luxury](https://www.expedia.ca/Cartagena-Hotels-Hotel-OZ-Luxury.h46542354.Hotel-Information) > > [Sofitel Legend Santa Clara Cartagena](https://www.expedia.ca/Cartagena-Hotels-Sofitel-Legend-Santa-Clara-Cartagena.h34677.Hotel-Information) > > [Estelar Cartagena de Indias Hotel](https://www.expedia.ca/Cartagena-Hotels-Estelar-Cartagena-De-Indias-Hotel.h15927705.Hotel-Information) > > [Hotels in Lisbon City Center](https://www.expedia.ca/Lisbon-City-Center-Lisbon-District-Hotels.0-n6145189-0.Travel-Guide-Filter-Hotels) > > [Hotel Cartagena Dubai](https://www.expedia.ca/Cartagena-Hotels-Be-Live-Experience-Cartagena-Dubai.h24115924.Hotel-Information) > > [Hotel Kim](https://www.expedia.ca/Cartagena-Hotels-Selina-Cartagena.h22511937.Hotel-Information) > > [InterContinental Cartagena De Indias by IHG](https://www.expedia.ca/Cartagena-Hotels-Intercontinental-Cartagena-De-Indias.h7985087.Hotel-Information) > > [Hotel Casa Lola Deluxe Gallery](https://www.expedia.ca/Cartagena-Hotels-Hotel-Casa-Lola-Deluxe-Gallery.h2936555.Hotel-Information) > > [Ermita Cartagena, a Tribute Portfolio Hotel by Marriott](https://www.expedia.ca/Cartagena-Hotels-Ermita.h42504908.Hotel-Information) > > [Hotel Dann Cartagena](https://www.expedia.ca/Cartagena-Hotels-Hotel-Dann-Cartagena.h1797009.Hotel-Information) > > [GHL Collection Armería Real Hotel](https://www.expedia.ca/Cartagena-Hotels-GHL-Hotel-Armeria-Real.h4739392.Hotel-Information) > > [Casa del Arzobispado Hotel](https://www.expedia.ca/Cartagena-Hotels-Casa-Del-Arzobispado-Hotel.h2803067.Hotel-Information) > > [Dreams Karibana Cartagena Golf & Spa Resort - 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