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Hyatt Regency Cartagena

4.5 star property
Luxury hotel with 2 restaurants and 3 outdoor pools

Choose dates to view prices

Photo gallery for Hyatt Regency Cartagena

3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
Aromatherapy, Swedish massages, sports massages, body scrubs
Club Room, 1 King Bed, Ocean View
Lobby sitting area
Aromatherapy, Swedish massages, sports massages, body scrubs

Popular amenities

  • Pet-friendly
  • Bar

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Club Room, 1 King Bed, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Club Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(18 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 409 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Club Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 840 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed

10.0 out of 10
Exceptional
(28 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Ocean View Residence

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

1 Bedroom Ocean View Residence

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
  • 775 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Residences with 1 bedroom

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Bay View Residences with 1 bedroom

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 775 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Ocean View (Regency)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Suite, Ocean View (Regency)

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 840 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed, Bay View

9.4 out of 10
Exceptional
(29 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 409 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(61 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 409 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Bay View (High Floor)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 2 Double Beds, Bay View (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 409 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Club Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 409 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Club Room, 2 Double Beds, Bay View

8.0 out of 10
Very good
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 409 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (High Floor)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 2 Double Beds, Ocean View (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 408 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 2 Double Beds, Bay View

9.4 out of 10
Exceptional
(32 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 409 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Bedroom Residence

2 Bedroom Residence

2 Bedroom Residence

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 968 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Regency Executive)

Suite (Regency Executive)

Suite (Regency Executive)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 1227 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Regency Caribe)

Suite (Regency Caribe)

Suite (Regency Caribe)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 818 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Bay View (High Floor)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed, Bay View (High Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 409 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed, Ocean View (High Floor)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 409 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Carrera 1 No 12-118, Cartagena, CO, 130001

What's nearby

  • Bocagrande Beach - 1 min walk - 0.0 km
  • Clock Tower - 18 min walk - 1.6 km
  • Cartagena de Indias Convention Center - 4 min drive - 1.7 km
  • Castillo Grande Beach - 4 min drive - 2.4 km
  • San Felipe de Barajas Castle - 4 min drive - 2.8 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 15 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Morena Marisqueria - ‬9 min walk
  • ‪51 Sky Bar - ‬2 min walk
  • ‪Edificio Seguros Bolivar - ‬5 min walk
  • ‪La Brioche - ‬8 min walk

About this property

Hyatt Regency Cartagena

Luxury hotel near Bocagrande Beach
Located close to Cartagena de Indias Convention Center and San Pedro Claver Church and Convent, Hyatt Regency Cartagena provides a poolside bar, a terrace, and a coffee shop/cafe. Indulge in a body scrub, a sports massage, and aromatherapy at Aqoral Spa, the onsite spa. Be sure to enjoy lunch and dinner at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.
Additional perks include:
  • 3 outdoor pools and a children's pool, with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), smoke-free premises, and meeting rooms
  • Laundry services, wedding services, and massage treatment rooms
  • Guest reviews say great things the pool, helpful staff, and location
Room features
All 380 individually furnished rooms feature comforts such as 24-hour room service and heated floors, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and memory foam beds
  • Bathrooms with rainfall showers and hair dryers
  • Wardrobes/closets, heated floors, and coffee/tea makers

Languages

English, Portuguese, Spanish

Similar properties

Exterior

Hilton Cartagena

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
9.0 out of 10, Wonderful, 1,125 reviews
The price is CA $176
CA $176 total
Aug 5 - Aug 6
Hilton Cartagena

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 96,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Lounge
  • Kokau

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (12,917 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Spa open select days
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 42 floors
  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 7 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 80 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 44 lbs per pet
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 96000 per person
  • Pet fee: COP 80 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Frequently asked questions

Does Hyatt Regency Cartagena have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM. The property will be renovating one of the pools from January 7 2025 to September 1 2025 (completion date subject to change).

How much does it cost to stay at Hyatt Regency Cartagena?

As of Jul 30, 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Cartagena on Aug 18, 2025 start from CA $253.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Regency Cartagena pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 44 lbs per pet. There's a fee of COP 80 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hyatt Regency Cartagena?

Self parking is free at this property.

What time is check-in at Hyatt Regency Cartagena?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hyatt Regency Cartagena?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hyatt Regency Cartagena located?

Located in Bocagrande, this luxury hotel is within 1 mi (2 km) of Bocagrande Beach, San Pedro Claver Church and Convent, and Clock Tower. Cartagena de Indias Convention Center and Plaza Santo Domingo are also within 2 mi (3 km).

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Hyatt Regency Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1069 out of 1339 reviews
Rating 8 - Good. 148 out of 1339 reviews
Rating 6 - Okay. 46 out of 1339 reviews
Rating 4 - Poor. 32 out of 1339 reviews
Rating 2 - Terrible. 44 out of 1339 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley Patrice Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice vacation, friendly staff
Stayed 3 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely nice and the staff even nicer. I would definitely stay here again and recommend it to anyone visiting!!
Stayed 3 nights in Jun 2025

10/10 Excellent

magtanggol Pineda Bulaon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very pleasant food serverscin the restaurant
Stayed 7 nights in Jul 2025

10/10 Excellent

lourent

Great hotel! Excellent service
Stayed 3 nights in Jun 2025

10/10 Excellent

Beverly Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well kept and clean. staff is super nice and helpful
Stayed 5 nights in Apr 2025

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with great amenities
Stayed 5 nights in Jun 2025

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel
Stayed 3 nights in May 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service
Clean and friendly
Stayed 1 night in Jun 2025

10/10 Excellent

Marce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!!!
Stayed 4 nights in Jul 2025

10/10 Excellent

George

Liked: Amenities
Beautiful and secure resort
Stayed 2 nights in Jan 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 5 nights in Feb 2025

10/10 Excellent

Juan G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay everyday was great and staff was exceptionally nice 👍
Stayed 4 nights in Apr 2025

10/10 Excellent

francisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, close to restaurants, next to a mall, beautiful infinity pool
Stayed 4 nights in May 2025

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful property and wonderful staff!
Stayed 3 nights in Apr 2025

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was absolutely worth it. Clean area with very polite staff very attentive staff
Stayed 3 nights in May 2025

10/10 Excellent

Jesus Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable hotel. Their customer service was excellent and the breakfast buffet, wonderful! We were served by Clara several times and she was amazing! I have already recommended it to my friends, and we’ll definitely go back again.
The views from our room were fantastic!
Stayed 4 nights in May 2025

10/10 Excellent

Julian

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service, front desk personnel on top of everything. Housekeeping perfect. 10/10
Stayed 5 nights in Jun 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
It is right on the beach. It is a beautiful large hotel with a great breakfast buffet and clean rooms with all of the things that you want in them from a refrigerator to a blow dryer to a cute little bathroom suite
Stayed 1 night in May 2025

10/10 Excellent

raul ascencion peña

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2025

10/10 Excellent

Zulay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. It’s clean and also safe in the area. The staff is helpful whenever you need anything such as transport or information.
The kids relaxing after a long day.
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay! Great amenities in the hotel including the gym, infinity pool which had beautiful ocean view. Our room also had a beautiful ocean view. Food was delicious always. Lots of options. Great area across from the beach. Next to the mall. A 20 min walk to the walled city, Just have to be careful with cars.
Stayed 5 nights in Jun 2025

10/10 Excellent

L Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was very welcoming and helpful, Daniel was amazing checking in my daughter and her boyfriend, their 1st time in Cartagena and gave my husband and I very important important information while checking us out! At the restaurant, Shirley was an outstanding waitress!! Overall a great experience. One of our recommendations is for the Hyatt to invest on replacing the rooms’s refrigerators as they just don’t work…we were at a Hyatt earlier this year in Cancun, MX and unfortunately experienced the same problem.
Stayed 7 nights in Jul 2025

10/10 Excellent

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
So everything was XLNT
Stayed 2 nights in Jun 2025

10/10 Excellent

Yokiviah

Liked: Cleanliness, amenities, property conditions & facilities
This place was so amazing! 20star out of 10.
Stayed 2 nights in May 2025