[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ganem Lifestyle Suites Hotel with spa services, a short walk to Clock Tower ![Minibar, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/34000000/33240000/33230900/33230813/1f4a1bd3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Staircase](https://images.trvl-media.com/lodging/34000000/33240000/33230900/33230813/18d39851.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Elite Apartment, Multiple Beds, Non Smoking, City View | Living room](https://images.trvl-media.com/lodging/34000000/33240000/33230900/33230813/01e0891a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Suite, 1 Queen Bed with Sofa bed, Non Smoking | Living room](https://images.trvl-media.com/lodging/34000000/33240000/33230900/33230813/eb82b43f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/34000000/33240000/33230900/33230813/42366ea0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Ganem Lifestyle Suites provides a calm oasis within Cartagena's Walled City. Guests can handle business needs at the center, enjoy spa treatments, connect with free WiFi from their rooms, and get assistance from staff who speak multiple languages. 7.6 Good ## Popular amenities - Spa - 24/7 front desk - Housekeeping - Air conditioning - Free WiFi - Business services ## Room options ### Check availability for these dates Tonight [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=33230813&PinnedHotelID=33230813&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=33230813&PinnedHotelID=33230813&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=33230813&PinnedHotelID=33230813&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=33230813&PinnedHotelID=33230813&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=33230813&PinnedHotelID=33230813&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=33230813&PinnedHotelID=33230813&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=33230813&PinnedHotelID=33230813&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=33230813&PinnedHotelID=33230813&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 7 of 7 rooms ![Standard Suite, 1 Queen Bed with Sofa bed, Non Smoking](https://images.trvl-media.com/lodging/34000000/33240000/33230900/33230813/15c390bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 Queen Bed with Sofa bed, Non Smoking ### Highlights Air conditioning Connecting rooms available Smart TV Blackout drapes/curtains Separate bedroom Sofa bed Private bathroom Minibar - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Large Twin Sofa Bed ![Minibar, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/34000000/33240000/33230900/33230813/69dc5b3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 Queen Bed with Sofa bed, Non Smoking, City View ### Highlights Air conditioning Connecting rooms available Smart TV Blackout drapes/curtains Separate bedroom Sofa bed Private bathroom Minibar - 1 bedroom - City view - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ![Minibar, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/34000000/33240000/33230900/33230813/b873c877.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking ### Highlights Air conditioning Connecting rooms available Smart TV Blackout drapes/curtains Separate bedroom Private bathroom Minibar Coffee/tea maker - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Queen Sofa Bed ![Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, City View](https://images.trvl-media.com/lodging/34000000/33240000/33230900/33230813/f3f0e586.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, City View ### Highlights Air conditioning Connecting rooms available Smart TV Sofa bed Blackout drapes/curtains Separate bedroom Private bathroom Minibar - 409 sq ft - 1 bedroom - City view - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Minibar, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/34000000/33240000/33230900/33230813/1f4a1bd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Apartment, Multiple Beds, Non Smoking ### Highlights Air conditioning Connecting rooms available Smart TV Blackout drapes/curtains Private bathroom Minibar Coffee/tea maker Cable channels - Sleeps 6 - 1 King Bed, 1 Double Bed and 1 Double Sofa Bed ![Minibar, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/34000000/33240000/33230900/33230813/62014ce6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Apartment, Multiple Beds, Non Smoking, City View ### Highlights Air conditioning Connecting rooms available Smart TV Blackout drapes/curtains Private bathroom Minibar Coffee/tea maker Cable channels - 645 sq ft - City view - Sleeps 6 - 2 Queen Beds and 1 Double Sofa Bed ![Minibar, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/34000000/33240000/33230900/33230813/1f4a1bd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 Queen Bed with Sofa bed, Non Smoking ### Highlights Air conditioning Connecting rooms available Smart TV Blackout drapes/curtains Separate bedroom Private bathroom Minibar Coffee/tea maker - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Ganem-Lifestyle-Suites.h33230813.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Ganem-Lifestyle-Suites.h33230813.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C10.42612%2C-75.54954&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RXb8k7CMikzWkXvIZPoEIsBdUWg=) 36-105 Cra. 6, Cartagena, Bolívar, 130001 #### What's nearby - Walls of Cartagena - 3 min walk - 0.3 km - Clock Tower - 5 min walk - 0.4 km - Bolivar Square - 6 min walk - 0.6 km - Cartagena de Indias Convention Center - 8 min walk - 0.7 km - Bocagrande Beach - 3 min drive - 2.1 km #### Getting around - Rafael Nunez Intl. Airport (CTG) - 19 min drive #### Restaurants - ‪Pezetarian - ‬3 min walk - ‪Buena Vida - ‬1 min walk - ‪La Esquina del pan de Bono - ‬1 min walk - ‪Townhouse Rooftop - ‬3 min walk - ‪Mistura - ‬2 min walk ## About this property ### Ganem Lifestyle Suites Hotel near Clock Tower Close to Cartagena de Indias Convention Center, Ganem Lifestyle Suites provides amenities like a business center. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - A roundtrip airport shuttle (surcharge), an elevator, and a 24-hour front desk - Multilingual staff, smoke-free premises, and tour/ticket assistance - Concierge services Room features All guestrooms at Ganem Lifestyle Suites offer perks such as air conditioning, as well as amenities like free WiFi and minibars. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 38-inch Smart TVs with cable channels - Coffee/tea makers, daily housekeeping, and phones ## Similar properties ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/10000000/9150000/9144100/9144010/7dfb4940.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Blue Concept Bocagrande - Pool - Parking included - Free WiFi - Restaurant 8.2 Very good 348 reviews CA $71 CA $71 total Oct 28 - Oct 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=9144010&PinnedHotelID=9144010&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment (1135) | Terrace/patio](https://images.trvl-media.com/lodging/104000000/103920000/103917300/103917253/2c5915d2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wynwood Cartagena Beach Marbella - Pool - Hot tub - Kitchen - Pet-friendly 7.0 Good 8 reviews CA $68 CA $110 total Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=103917253&PinnedHotelID=103917253&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/104000000/103140000/103132600/103132596/df19d9ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa VIP en Cartagena cerca a la playa Cartagena - Washer - Pet-friendly - Air conditioning CA $949 CA $1,240 total Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=103132596&PinnedHotelID=103132596&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony](https://images.trvl-media.com/lodging/103000000/102450000/102442800/102442712/e3c973c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bazurto Plaza Cartagena - Parking included - Free WiFi - Air conditioning - Housekeeping 7.4 Good 3 reviews CA $32 CA $47 total Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=102442712&PinnedHotelID=102442712&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/22000000/21350000/21343600/21343503/4351d716.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Aixo Suites By Geh Suites Marbella - Pool - Breakfast included - Spa - Pet-friendly 7.0 Good 208 reviews CA $99 CA $99 total Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=21343503&PinnedHotelID=21343503&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/11000000/10630000/10626500/10626474/7acd1edb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Cartagena Marbella Marbella - Pet-friendly - Parking included - Free WiFi - Restaurant 8.2 Very good 1,002 reviews CA $84 CA $84 total Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=10626474&PinnedHotelID=10626474&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transportation - No onsite parking available - 24-hour roundtrip airport shuttle on request for a surcharge ### Conveniences - 24-hour front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Business center ### Spa - Massage - Spa services ### Accessibility - Elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 38-inch smart TV with cable channels ### Food and drink - Coffee/tea maker - Minibar ### More - Air conditioning - Connecting rooms available - Free local calls - Iron/ironing board on request - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk, private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cleaning fee: USD 10.0 per room, per night - You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service). We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 10 per person (one-way) - Airport shuttle fee per child: USD 10 (one-way), (from 3 to 12 years old) - Housekeeping is available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Onsite parties or group events are strictly prohibited Safety features at this property include a fire extinguisher ### We should mention If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Ganem Lifestyle Suites Hotel Cartagena Ganem Lifestyle Suites Hotel Ganem Lifestyle Suites Apartment Cartagena Ganem Lifestyle Suites Apartment Ganem Lifestyle Suites Cartagena Ganem Lifestyle Suites Hotel Ganem Lifestyle Suites Cartagena Ganem Lifestyle Suites Hotel Cartagena ## Frequently asked questions ### Is Ganem Lifestyle Suites pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Ganem Lifestyle Suites? > This hotel doesn't offer parking. ### What time is check-in at Ganem Lifestyle Suites? > Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Ganem Lifestyle Suites? > Check-out is at noon. ### Does Ganem Lifestyle Suites provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 10 per person applies. ### Where is Ganem Lifestyle Suites located? > Located in Cartagena Walled City, this hotel is within a 5-minute walk of University of Cartagena and Clock Tower. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Ganem Lifestyle Suites Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.6 Location ### 7.6 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 11 8 - Good 6 6 - Okay 2 4 - Poor 1 2 - Terrible 4 ### 8/10 Good #### Verified traveller Feb 12, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like a lot the location was amazing, close to all the attractions located on the walled city ##### Verified traveller Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Habib Feb 12, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Habib Stayed 1 night in Jan 2020 ### 6/10 Okay #### Andrea Feb 10, 2020 Liked: Property conditions & facilities #### Comfortable & good value for money The place has great location and for the price you pay is ok, but there are no windows or natural light in the rooms so I will not stay there again ##### Andrea Stayed 2 nights in Feb 2020 ### 8/10 Good #### JAY, NYC Feb 6, 2020 Liked: Cleanliness, amenities, property conditions & facilities Central location in wall city, newly redesigned one bedroom apartment ##### JAY Stayed 1 night in Jan 2020 ### 8/10 Good #### Emma Jan 27, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location The apartment was clean and comfortable, quiet but a great location ##### Emma Stayed 5 nights in Jan 2020 ### 10/10 Excellent #### Norela Jan 14, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Norela Stayed 2 nights in Jan 2020 ### 10/10 Excellent #### juliana Jan 7, 2020 ##### juliana Stayed 3 nights in Dec 2019 ### 8/10 Good #### Patrick Jan 1, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice Stay In Walled City Nice place in a GREAT location. Not easy to find from a taxi point of view from the airport. Check in was relatively smooth. Front desk people were always polite. Room was a suite. Small for a suite but the room was clean and the air conditioner was great. Closet space was small with few hangers but in fairness to the place I did not ask for more. I did ask for a hair dryer and everyone was accommodating. Overall, it was great value for the money in a great part of the Walled City. I believe it should be a 3 star instead of a 3.5 star but nonetheless, it was a nice stay, nice place, very good value and a great location. ##### Patrick Stayed 3 nights in Dec 2019 ### 10/10 Excellent #### ANA LILIA Sep 25, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Muy bonito, muy limpio y muy confortable ##### ANA LILIA Stayed 4 nights in Sep 2019 ### 10/10 Excellent #### Luis F Sep 8, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 3 day stay in Cartagena Amazing historic little flat, in an excellent location. Everything was as described, clean, modern and eith daily cleaning. Beautiful building and lovely view. ##### Luis F Stayed 3 nights in Aug 2019 ### 8/10 Good #### Verified traveller Aug 27, 2019 ##### Verified traveller Stayed 2 nights in Aug 2019 ### 2/10 Terrible #### ApB Aug 24, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The photos SO NOT accurately reflect this property. The window is an illusion window. There is a concrete wall beyond the window. No sunlight. Nothing. Even a hostel room has a window. This room is technically a closet. Even in prison at least prisoners can look through their door. This was awful and when I asked about changing room I was lied to. This property had us over a barrel. We stayed for six days. No refunds. Why would they give us a good room when they already had their $? The people who were only staying one night got the rooms with a view and hence would probably give them a good review. I am not done with taking this up with Expedia and my credit card company. This was totally unethical and a scam. We couldn’t leave as our lodging $$ was already spent. I would happily attach a photo of the illusion window we’re there a way to do so. ##### ApB Stayed 5 nights in Aug 2019 ### 10/10 Excellent #### Jose, Miami Beach, FL Aug 19, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great price for a great location This place is in a perfect location with, no perks like breakfast or pool but right out the door you can find plenty of great spots, AC nice and cold, rooms are nice with a separate small living room w small fridge and sofa bed for someone to crash w privacy as the bedroom has doors and a great price. ##### Jose Stayed 3 nights in Aug 2019 ### 6/10 Okay #### Massimiliano Aug 12, 2019 ##### Massimiliano Stayed 3 nights in Aug 2019 ### 10/10 Excellent #### Verified traveller May 6, 2019 Liked: Cleanliness, staff & service ##### Verified traveller Stayed 3 nights in May 2019 ### 4/10 Poor #### Joran, Amsterdam Apr 27, 2019 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities What to say about this place... It all started when I picked the reserve now and pay later option on Expedia, but Huespedia (the owners of the appartments) billed me the next day. Not according to agreement but not a very big deal. In my booking I requested a room with a nice view (if possible). I then got contacted through Whatsapp by Diana, your ‘concierge’, that the room I booked has a window facing the building right next to it. Although it was nice that she pointed this out, but the aggressive way she communicated this was less pleasent (she made a movie in which she shows her computer screen and points out that it is clear that there is no window, which is totally not clear). I asked to upgrade me to a room with view and agreed to pay the extra cost, but no rooms were available. When we arrived at the place, the doorman was clearly annoyed by the fact he had to stop watching tv to check us in. When I rated the check in through an email from expedia as negative, I received in the middle of the night texts from Diana asking me for an explanation. She was clearly upset, and told me it was unfair and said I gave the rating because I did not get a free upgrade. I explained the situation to her, but never heard back. Diana is very aggressive in her communication and does not know what hospitality means. This is also mentioned by others and is a serious issue! The 10 USD cleaning fee per night (also the night for check out!?) is ridicously for what the cleaning lady does. ##### Joran Stayed 5 nights in Apr 2019 ### 10/10 Excellent #### Katie, boston Apr 18, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing property. Excellent service. Property people are so very kind and helpful. They will jump hoops to make you happy and comfortable. ##### Katie Stayed 1 night in Apr 2019 ### 10/10 Excellent #### Verified traveller Apr 5, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 6 nights in Mar 2019 ### 2/10 Terrible #### Claude-Paul, Montreal Apr 1, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Room given away to someone else upon arrival. Only a security guard at entrance, without mobile or fix phone, without internet or real contact. Television & Internet not working except late the last day. When taking a shower, water accumulates and all over the floor in the washroom and other spaces. Floors are wet everywhere and are not clean (human hair all over). They had to put a plastic carpet. Another important problem: impossible to get in contact with host before next day to get another room. Telephone numbers of contact doesn’t work and OUT OF SERVICE. Finally the next day, security guard got a key for the room beside the one we had. NOT an upgrade, NO view (exactly the same as the previous). 2nd room supplied is a microscopic room next door (from 313A to 313B) has exact same problems, exact same view, on same level: water leaking all over the floor when taking a shower making it very slippery & dangerous to walk around. Our Electronic devices cannot work without connexion; impossible to get information for local activities, maps etc. Impossible to get in touch with our families & friends abroad or locally. Impossible to get response with security at the entrance since themselves have no internet connection or no ''minutes'' for telephone. Finally got to send email to Rafael from the Coffee Shop and only received poor excuses stating that we had received an upgrade. Extremely frustrating ruined Cartagena stay. PLEASE removed from EXPEDIA availability. ##### Claude-Paul Stayed 3 nights in Mar 2019 ### 10/10 Excellent #### Jeremy Mar 15, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel Clean, great location, staff very helpful, though English is limited ##### Jeremy Stayed 6 nights in Mar 2019 ### 2/10 Terrible #### Verified traveller Mar 8, 2019 ##### Verified traveller Stayed 1 night in Mar 2019 ### 10/10 Excellent #### Zacarias Mar 4, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Zacarias Stayed 2 nights in Feb 2019 ### 8/10 Good #### Katelyn, Chicago, US Mar 2, 2019 Liked: Cleanliness Property is at a good location within walking distance and very safe. Was also clean. The space wasn't set up very well however. The toilet was so close to the shower that I had to sit sideways on it. There also weren't any shelves to set things on. ##### Katelyn Stayed 4 nights in Feb 2019 ### 10/10 Excellent #### Verified traveller Feb 19, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Very comfortable and quiet. Great location. Comfortable sofa in nice, separate sitting room. ##### Verified traveller Stayed 4 nights in Feb 2019