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Comfort Inn & Suites Carrollton – Avis

2.5 out of 5
Comfort Inn & Suites Carrollton
104 S Cottage Hill Rd, Carrollton, GA

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 54 avis sur 107." "
Note de 8 – Bien, d’après 28 avis sur 107." "
Note de 6 – Acceptable, d’après 7 avis sur 107." "
Note de 4 – Médiocre, d’après 10 avis sur 107." "
Note de 2 – Terrible, d’après 8 avis sur 107." "

8,0/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

7,8/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 – Terrible

Gregory

Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
The hotel was close to my class. The bed was not comfortable you could feel the springs in the mattress. When i arrived the refrigerator was unplugged and had water all over the place. while plugging it back in i seen flyers and keycards behind the tv stand didnt appear to have been cleaned in a while. Also went and bought air freshener the first day the room had an odd smell.
Séjour de 5 nuits en mai 2024
Josh/Front Desk a répondu le 24 mai 2024
Gregory,We are very sorry to hear that we did not meet your expectations on your recent stay! We make it our top priority to ensure the comfort, and satisfaction of our guests. If there is ever any issue with a room during your stay we encourage you to contact the front desk, and we will happily reassign your room and help you move any belongings if you wish.We strive to make every stay with us a pleasant, and memorable one and we hope that you will give us a chance to show you that your feedback has made a difference in the future!Thank you!Comfort Inn and Suites

2/10 – Terrible

Raynell, College park

Voyage de couple, Voyage d’affaires
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Attitude from the front desk. It was a pleasant experience I’m definitely disappointed in them extra charging
Séjour de 1 nuit en mai 2024
Josh/Front Desk a répondu le 22 mai 2024
We would like to apologize that we did not meet your expectations on your recent stay. We strive to offer our guests exceptional service, and to hear that this was not your experience is something we take very seriously.We would like to assure you that we will use your feedback to ensure that this does not happen again in the future. We also hope that you will allow us the opportunity to accommodate you in the future, and show you that this situation has been rectified. Thank you,Comfort Inn and Suites

6/10 – Acceptable

Jeff

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
Séjour de 1 nuit en mai 2024
Front Desk a répondu le 12 mai 2024
Thank you for your feedback. We hope to have the opportunity to host you in the future.

4/10 – Médiocre

Slandy

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This hotel is a two star hotel. My daughter and I stayed there for one night for her gymnastics competition. The lobby is a bit Sketchy. But the room we stayed in was clean and the bed was comfortable.
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 12 mai 2024
Thank you for your feedback. We hope to have the opportunity to properly host you in the future.

10/10 – Excellent

Marion P

Friendly staff.
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 29 avr. 2024
Thank you for providing feedback regarding your stay. We are glad that you found our staff to be friendly. We appreciate your business and hope to see you again soon.Kind regards,MaryFront Desk

10/10 – Excellent

FRANKLIN

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The facility was just what we needed and the rates were reasonable. There was a surprise request for a $50 deposit on check in but it was refundable. My card was credited within a week. The place seemed well run. The desk was helpful and pleasant and the facilities maintained well. Got a needed rest and was ready for the new day.
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 18 avr. 2024
Thank you for your feedback! I am really glad you enjoyed your stay. Please come see us again soon!!Thank you, kindly

8/10 – Bien

Kim

Points forts : Service et personnel
It was hard to find a parking space with all of the trucks with trailers parked across the parking spaces! The refrigerator was making a very loud squeal on and off all night so I had to unplug it. The remote wouldn’t work but the front desk worker Emily came right away and helped me. It was very convenient to my event so that is a positive!
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 17 avr. 2024
Thank you for providing feedback regarding you stay. We are sorry that we did not meet your expectations in all areas. We will use the feedback that you provided to make improvements. We hope to have the opportunity to properly host you in the future.

10/10 – Excellent

Locadio

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
EXCELLENT
Séjour de 2 nuits en avril 2024
Front Desk a répondu le 14 avr. 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon!!

10/10 – Excellent

Gianna

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
FD a répondu le 14 avr. 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon!!

10/10 – Excellent

Teresia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff
Séjour de 1 nuit en avril 2024
Carlee Asay a répondu le 13 avr. 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon!!Thank you,

8/10 – Bien

Princeton

Voyage d’affaires
Points forts : Propreté, service et personnel
The hotel in general isnt the highest quantity, but i got a good night sleep, friendly staff, clean sheets, other then a little dinginess, it was good
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 8 avr. 2024
Thank you for your feedback. We hope to see you again soon.

10/10 – Excellent

Shonrika

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice property the staff was nice and attentive to my needs
Séjour de 2 nuits en mars 2024
Front desk a répondu le 8 avr. 2024
Thank you for taking the time to complete the survey regarding your stay. We appreciate your business and hope to see you again soon. Kind regards, Mary Front Desk

8/10 – Bien

Karen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Not bad
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 3 avr. 2024
Thank you for your feedback. We appreciate your business and hope to see you again soon.Kind regards, Mary, Front Desk

8/10 – Bien

James, Kingman

Points forts : Propreté, service et personnel
Getting on and off hiway
Séjour de 2 nuits en mars 2024
Front Desk a répondu le 29 mars 2024
Thank you for your feedback.

2/10 – Terrible

Brittany

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel, commodités
Points faibles : Propreté, état et installations de l’hébergement
Our room was not cleaned prior to arrival. We checked into our room and the floors were dirty and there was still food in the fridge from the previous guest.
Séjour de 1 nuit en mars 2024
josh a répondu le 24 mars 2024
Brittany,First please allow me to apologize that anything at all during your stay did not meet your expectations! We strive to make our rooms clean, comfortable, and a home away from home, and to hear that you had a bad experience is very concerning. At anytime during a stay if anything in the room is not up to standard you can always request a new room, and if possible we will always accommodate this request. Your review, and your concerns are very important to us, and help us to do a better job in the future. We hope that you will give us the opportunity to make this right in the future!Regards,Comfort Inn and Suites

10/10 – Excellent

Valerie

Points forts : Propreté
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 12 mars 2024
Thank you for your feedback. We are really glad you enjoyed your stay with us. Come see us again soon!Thank you,

6/10 – Acceptable

Jonathan

Points forts : Service et personnel
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 11 mars 2024
Thank you for your feedback.

10/10 – Excellent

Shae

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice
Séjour de 2 nuits en février 2024
Front Desk a répondu le 29 févr. 2024
Thank you for your feedback!Come see us again soon!Thank you,Front Desk

4/10 – Médiocre

Toneshia

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Front Desk a répondu le 27 févr. 2024
Thank you for your feedback. I am very sorry we did not meet your expectations. We strive to make each, and every guest have a wonderful experience. We take your concerns and issues seriously and they will be addressed with the Management Team. We hope we can make your stay a better one next time, Very Sorry Again!Thank you,Front Desk

8/10 – Bien

Shenna

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Front Desk a répondu le 23 févr. 2024
Thank you for your feedback.

10/10 – Excellent

Reginald

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great
Séjour de 1 nuit en février 2024
Front Desk a répondu le 22 févr. 2024
Thank you for your feedback. We are so glad to hear you enjoyed your stay with us. Come see us again soon!Thank you,Front Desk

10/10 – Excellent

Jaden

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Loved my stay.
I slept like a freaking corpse. The room was very clean and the staff were exceptional! The pricing was spot on. I give this hotel a 9/10 only cause breakfast was minimal but the food was fresh and the coffee was hot.
Séjour de 1 nuit en février 2024
Carlee Asay a répondu le 20 févr. 2024
Thank you for your feedback. We are really glad you enjoyed your stay with us. Please come see us again soon!Thank you,

10/10 – Excellent

Tristan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I stayed for a Skate competition in the area and my stay was amazing very friendly staff and very clean. The new front desk Staff member, Emily was so helpful, patient and friendly. The stay was better than we could have asked for and we hope to visit again very soon. Only bad thing was the breakfast was the same every day and a little change in foods and flavors would be a nice change to start your day off.
Séjour de 4 nuits en février 2024
Front Desk a répondu le 19 févr. 2024
Thank you for your feedback. I am really glad you enjoyed your stay. I am very sorry for the issues you experienced with Breakfast. Your feedback is very important to us, and I will address your concerns with our staff.Thank you, & Sorry again!

10/10 – Excellent

Katherine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good Visit
We enjoyed a one-night stay. The service was wonderful and beds comfortable.
Séjour de 1 nuit en février 2024
Mary, Front Desk a répondu le 5 févr. 2024
Thank you for taking the time to complete the online survey. We are happy that you enjoyed your recent stay with us and found the beds to be comfortable. We appreciate your kind words about our service as well. If you should need further assistance, please do not hesitate to reach out to us. We hope to see you again soon!

8/10 – Bien

Ian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Front Desk a répondu le 1 févr. 2024
Thank you for staying with us. We hope to see you again soon!

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was very comfortable and service was excellent.
Séjour de 1 nuit en janvier 2024
Mary, Front Desk a répondu le 30 janv. 2024
Thank you for taking the time to leave a review. We appreciate you staying with us. We are happy to hear that you found your room to be comfortable and that you received excellent service. We hope to see you again soon!

10/10 – Excellent

Lisa

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very impressed
Séjour de 1 nuit en janvier 2024
Mary, Front Desk a répondu le 28 janv. 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay. We hope to see you again soon!

10/10 – Excellent

Kasey

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Front Desk a répondu le 21 janv. 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay. We hope to see you again soon!

8/10 – Bien

Raynell, College park

Voyage de couple, Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
It’s was a great stay
Séjour de 1 nuit en décembre 2023
Front Desk a répondu le 8 janv. 2024
Thank you for taking the time to leave a review regarding your stay with us. We are happy to hear that your stay was great! We look forward to hosting you again in the future. Kindly,MaryFront Desi

4/10 – Médiocre

Norma

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en décembre 2023
front desk a répondu le 4 janv. 2024
Thank you for the feedback regarding your stay. We are sorry that your stay did not meet your expectations. We hope to get the opportunity to host you in the future and provide an exceptional experience.

10/10 – Excellent

Alyssa

Séjour de 2 nuits en décembre 2023
Mary, Front Desk a répondu le 21 janv. 2024
We appreciate you staying with us at Comfort Inn and Suites in Carrollton, GA. We are happy to hear that you enjoyed your stay. We hope to see you again soon!

8/10 – Bien

Mary Lee

Séjour de 1 nuit en décembre 2023
Mary, Front Desk a répondu le 21 janv. 2024
Thank you for staying with us at Comfort Inn and Suites in Carrollton, GA. We are happy to hear that you enjoyed your stay. We hope to have the opportunity to host you again soon.

10/10 – Excellent

LISA

Points forts : État et installations de l’hébergement
Séjour de 3 nuits en décembre 2023
Carlee Asay a répondu le 13 déc. 2023
Thank you so much for your feedback!

6/10 – Acceptable

Chris

Séjour de 1 nuit en décembre 2023
Front Desk a répondu le 27 déc. 2023
Thank you for your feedback. If you need further assistance regarding your stay, please reach out to us. We hope to see you again soon.

8/10 – Bien

Kaneesha

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et commodités.
The staff was extremely helpful and friendly. I just had a few issues with a few things in my room. But other than that overall I would stay again
Séjour de 2 nuits en novembre 2023
Front Desk a répondu le 29 nov. 2023
Thank you for choosing to stay at Comfort Inn & Suites Carrollton. Sorry for the issues that you experienced while you were here. We will address your concerns accordingly and will strive to make sure we better accommodate your next stay. Thank you for your feedback.

8/10 – Bien

Raquel

Séjour de 1 nuit en novembre 2023
Brandi a répondu le 16 nov. 2023
Thank you so much for staying with us, we are glad you enjoyed your stay. Happy Holidays

8/10 – Bien

Diane

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
we got there at 2:30 but didnt get into a room until 4:30. they said that they were full the night before and had a lot of rooms to clean.
Séjour de 1 nuit en novembre 2023
Front Desk a répondu le 13 nov. 2023
Thank you for your Feedback. We apologize that your room was not ready, and we hope that you come back in the future.Thank You!

8/10 – Bien

Becky

Voyage de couple, Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The staff was wonderful.
Séjour de 2 nuits en novembre 2023
Front Desk a répondu le 9 nov. 2023
Thank you for your feedback!

8/10 – Bien

Diane

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a nice visit.
Brandi a répondu le 7 nov. 2023
We are so glad that you enjoyed your stay with us, and we hope you will stay with us the next time you travel.

2/10 – Terrible

Andrea

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
DO NOT STAY HERE
I am the President of the Mill Creek Cross Country Booster Club. Our organization stayed with you just a couple of weeks back and booked another group of rooms for this evening. These rooms were booked in April 2023. We booked a total of nine rooms together. When we arrived at 3pm, only a few of the rooms were ready. We had to send 11 boys to one room to change and leave their items. We departed the hotel at 3:30pm and I was assured that the remaining three rooms would be ready upon our return at 4:45pm. We arrived closer to 5pm and only one was ready. At about 5:10pm another room became ready. It is now 5:25pm and our head coach is still without a room. We need to be reimbursed for at least three rooms at the rate of $115 per room, plus taxes and fees. April Wells made the reservation for the large group of rooms. In addition, myself and another parent had to book our rooms separately from the group. Our rate was significantly higher. We need to be refunded the difference since our rooms had to be used for the teams to change. One reservation is under Cropp and the other under Littleton ($185, plus taxes and fees). We will expect a resolution before we depart tomorrow morning at 6am. It’s now 1:40pm with no response from hotel.
Séjour de 1 nuit en novembre 2023
Front Desk a répondu le 4 nov. 2023
We do apologize for any inconvenience, and we did want to let you know that the head coach's room was discounted for him having to wait so long. This kind of wait is not at all normal for our Hotel, and we understand your frustration. We do strive to serve our guests as hospitably as possible, and agree that this wait was totally unacceptable. Also, we apologize that we did not respond earlier as we have only just now received the review from Expedia.As far as any refunds, or reimbursements you would have to handle that through Expedia. Again, we regret that your experience was not what you have experienced in the past and we hope that we will have the opportunity to offer our very best service to you in the future.

10/10 – Excellent

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel
Very friendly staff, clean room and a good breakfast. Minutes to downtown Carrollton with plenty of restaurants. Great stay!
Séjour de 1 nuit en novembre 2023
Front Desk a répondu le 7 nov. 2023
Thank you for your feedback!We are glad you had a good experience with us, and we hope to see you again!

10/10 – Excellent

Shelly

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Decent breakfast, kind employees
Séjour de 4 nuits en octobre 2023
Josh, Front Desk a répondu le 3 nov. 2023
We greatly appreciate your feedback, and we strive to offer our guests the friendliest service possible!Thank you for choosing Comfort Inn of Carrollton, and we look forward to serving you again in the future!

10/10 – Excellent

Joy

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Front Desk a répondu le 7 nov. 2023
Thank you for taking the time to leave a review.We appreciate your business!Thank you

10/10 – Excellent

Tanesha

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Area is close to West Ga University.
Séjour de 1 nuit en octobre 2023
TMB a répondu le 9 oct. 2023
Thank you so much for a positive review and we hope you will visit us again very soon!Best,Front Desk at Comfort Inn & Suites

6/10 – Acceptable

Gerry

Points forts : Propreté, confort de la chambre
Séjour de 2 nuits en septembre 2023
Tim a répondu le 3 oct. 2023
Please let us know if there is anything we can do to make your stay more enjoyable, we are always happy to serve! I hope you will give us another opportunity to accommodate you in the future. Sincerely,TimComfort InnFront Desk

2/10 – Terrible

Morgan

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The floors in the room were dirty. The short handicap bar for the shower wasn't attached to the walk and had mold on it. There was mold all along the edge of the shower above my head. The mini fridge was dirty with brown ice in the freezer. The two ladies at the front desk were nice but rooms need a lot of work.
Séjour de 3 nuits en août 2023
TMB a répondu le 12 sept. 2023
Dear Guest,Thank you for making us aware of these issues, we will certainly do everything in our power to rectify this, and we hope you will give us another opportunity to serve you in the future.Regards,Front Desk - Comfort Inn Carrollton, GA

10/10 – Excellent

Kyliah

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was friendly
Séjour de 5 nuits en août 2023
Comfort Inn Carrollton a répondu le 29 août 2023
Dear Kyliah, Thank you for choosing to stay with us and leaving us a review. We will see you again!

8/10 – Bien

Isaiah

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient and nice.
Séjour de 1 nuit en août 2023
Cotheia a répondu le 7 août 2023
Hello, Thank you for your feedback.We look foward to seeing you in the future.. Sincerely, Comfort Inn Carrollton

6/10 – Acceptable

Lenora R

Séjour de 1 nuit en juillet 2023
Cotheia a répondu le 7 août 2023
Hello, Thank you for your feedback.We look foward to seeing you in the future.. Sincerely, Comfort Inn Carrollton

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Service et personnel
Let me start by saying the staff were great! Our A/C was not working. It was humid as a swamp in our room. They did move us to a new room when we said something and Jeffery was great in dealing with that.
Séjour de 2 nuits en juillet 2023
B a répondu le 4 août 2023
So Sorry that you had that issue during your stay, but so glad that Jeffrey was able to fix that for you! We hope to see you again soon!