8/10 – Bien
Terry J B., Waterloo
28 févr. 2025
Great stay but a few deferred maintenance issues.
We enjoy visiting Cape Coral every winter, and happy to have found this rental in short notice, but things started off badly because the checkin directions provided were incorrect. The house checked all the boxes that we look for: good location in Caloosahatchee, on a canal with a heated pool at a reasonable price. On face value, they have made a lot of esthetic improvements with a new furniture and paint. But there were many issues that needed to be repaired. Luckily a maintenance man accidentally stopped by because he was given the wrong address for another job and fixed the broken towel bar, toilet tissue holder that was falling off the wall and garage door that didn’t work but we texted our “liaison” to request they send someone to fix the closet light that obviously had a short and we we assured that a maintenance order had been submitted but no one ever did show up. I was disappointed as I thought Roelens Vacations was a reputable company.
Terry J B.
Séjour de 21 nuits en février 2025