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Riu Palace Las Americas - Adults Only- All Inclusive – Avis

4 out of 5
Riu Palace Las Americas - Adults Only- All Inclusive
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 2498 avis sur 3742." "
Note de 8 – Bien, d’après 755 avis sur 3742." "
Note de 6 – Acceptable, d’après 262 avis sur 3742." "
Note de 4 – Médiocre, d’après 100 avis sur 3742." "
Note de 2 – Terrible, d’après 127 avis sur 3742." "

9,6/10

Propreté

9,4/10

Service et personnel

9,0/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

4/10 – Médiocre

Pierre

Points forts : Propreté
Service de chambre manquant
Séjour de 4 nuits en février 2024

10/10 – Excellent

Julianne

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very nice stay for our honeymoon! Staff was very attentionate,food was very good and alll the facilities were Nice and clean! Hotel was very well located. Its own private beach was calm and very nice to swim and even snorkle just in front of the hôtel. We were able to observe many sorts of fishes.
Séjour de 7 nuits en mai 2023
Riu Palace Las Américas Online Reputation Manager a répondu le 30 mai 2023
Dear Julianne,The best reward is to learn you enjoyed your honeymoon.We will continue to improve our hotel and services, in order to provide you with the best experience.Thank you for letting us be part of your special occasion.Wishing you both a joyful and loving life, Julianne!Loving Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

8/10 – Bien

Louis, Trois-Rivieres

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nourriture pas digne d’un 5 étoiles

10/10 – Excellent

Genevieve

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
J'ai apprécié la qualité de la nourriture et l'application des mesures d'hygiène par le personnel dans les aires de restauration.
Séjour de 7 nuits en octobre 2021

10/10 – Excellent

Blanca

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Adulte seulement
Séjour de 9 nuits en octobre 2021

10/10 – Excellent

francis

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Food was good
Séjour de 4 nuits en octobre 2021

10/10 – Excellent

Manuela Rosa Romero

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 7 nuits en octobre 2021

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing view. One of the best in Cancun for sure and i ve seen a lot
Séjour de 3 nuits en août 2021

10/10 – Excellent

Jean

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My only complaint is the resort does not serve top shelf alcohol.
Séjour de 7 nuits en mai 2024

6/10 – Acceptable

Lekisha

Points forts : Propreté, service et personnel et commodités.
The property is a little older. However, it served its purpose.
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Christopher T

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Beautiful resort the location is amazing. The rooms are better than expected and very clean. The food was absolutely terrible and that is being conservative. The entertainment at the resort was mediocre however the beach access was exceptional. Outside of the food it’s a beautiful place
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Ievgen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
U
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Victor Antonio Wang

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
like
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Yessenia

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Absolutely loved it!!!! The staff is the best always so attentive and going beyond measures. Definitely coming back!
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Nicole Ann

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Love this property. However some of the cliental is a little low brow. They would bring their music to the beach and disrupt other guest relaxation. The hotel itself is excellent. Very clean, very well maintained. Beautiful beach and view
Séjour de 6 nuits en mai 2024

10/10 – Excellent

Wendy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It's smaller than most properties, which is nice to get around. It's very clean, and beautiful! Rooms are nice, food is great! A couple things I'm not happy with, we have to go to a bar prior to dinner, and walk with drinks to restaurants, unless you are fine with beer/wine. Very inconvenient! Also, the main pool just off the lobby has no bar, while the busy, vibrant pool has two!! As good as the service is for people taking drink orders at that pool, there's always a long wait.
Séjour de 7 nuits en mai 2024

6/10 – Acceptable

Kelli

Points forts : Propreté, service et personnel
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Pilar

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Magnífico, no tengo ninguna queja, al contrario, disfrutamos de una maravillosa estancia, con un personal excelente. Bellísima instalación, espero regresar en mis próximas vacaciones.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Janessa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everyone was extremely nice and the resort was very clean.
Séjour de 4 nuits en mai 2024

8/10 – Bien

Stanley

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Took a long time for room to be ready for check in. Also, water leak in bathroom and had to be moved.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Jesus

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place to stay
Séjour de 3 nuits en mai 2024

8/10 – Bien

miguel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
food quality is mediocre,cheap fish and meat terrible,they need a good Chef,orange juice taste like medicine,spanish ham and manchego cheese not from Spain sure,beeing many times in this Hotel and not coming back.Service is excellent but not the food.
Séjour de 3 nuits en avril 2024

6/10 – Acceptable

Cheryl Jean, Menifee

Voyage en famille
Points forts : Propreté, commodités
I put a negative review and received an E-mail back from the hotel. The reason is: when we checked in the girl who gave us our room number said, "I GAVE YOU A ROOM UPDATE". LIE! Response from Hotel was updates on rooms are given on availability. OK, I get that but, WHY SAY IT WHEN CHECKING IN IF IT'S NOT AVAILABLE! THEN WE HAD TO CALL DOWN FOR PROBLEMS WITH OUR ROOM: BOTH BATHROOM SINKS PLUGGED, PICTURE ON WALL HANGING ON BY ONE SIDE, LIGHT BY THE BED GOING OFF & ON, COFFEE POT NOT WORKING ETC! The reply I received was that the hotel offered us another room and we did not move. FIRST OF ALL: When you go on vacation and are told your room is ready then it SHOULD BE UP TO FIVE STAR READY AND NO CALLS TO FIX ANYTHING! Vacation means YOU DON'T DEAL WITH ANYTHING BUT RELAX.
Séjour de 7 nuits en mai 2024
Hotel Riu Palace Las Américas a répondu le 24 mai 2024
Dear Cheryl Jean,We are very grateful for your review and for staying with us.Nonetheless, we regret to read that our service did not meet your expectations, as our goal is to make your stay memorable. We are concerned to read about the issues you raised.Please accept our apologies.We will sent your feedback to the management and we hope to host you again in the future for a more positive experience. Best Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

6/10 – Acceptable

Zaira

Points faibles : État et installations de l’hébergement
The hotel and lobby are beautiful, the rooms are super outdated a slight smell of humidity, the AC system was not the best in the room. A bad smell by both bars by the pool, however the staff was amazing. The buffet food less than average, the food at the other restaurants there was delicious.
Séjour de 3 nuits en mai 2024
Hotel Riu Palace Las Américas a répondu le 24 mai 2024
Dear Zaira,Thank you very much for staying with us.We are very sorry to read of your dissatisfaction. As all guests are valuable to us, we regret to read that you did not enjoy some aspects of your stay. Please accept our apologies for any inconvenience.We will do our best to work on these issues and hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 – Excellent

Andrit

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel was excellent, transportation with Mts company was disaster, we paid for upgrade and they were late 45 minutes, I almost lost the flghit.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Carlos A

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
By far it’s beyond any expectation till you see it. Highly recommended.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Abigail, shillington

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Riu las Americas was a beautiful place. The guest range from all ages. You must get the ocean view. Waking up to such an amazing view just kick starts your day… the staff was AMAZING!!
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Avivit, Rego Park

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing place!!! We loved the resort. Staff are friendly and the beach is so beautiful!!
Séjour de 3 nuits en mai 2024

8/10 – Bien

Tolulope Elizabeth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024

6/10 – Acceptable

Izzah

Séjour de 5 nuits en mai 2024

10/10 – Excellent

Mattie M

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Drinks were good. Food was good as well. Clean rooms. Nice staff. Had a very good time at the resort.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

JONATHAN

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
While the resort's entertainment was great, there were some aspects that could have been improved during my stay. The pools, for instance, could have been a lot cleaner; I noticed mold festering on most of the steps, along with sand and other debris at the bottom of the pools. Additionally, the Cun Bar had a broken plastic water container that allowed bugs to enter. The experience at the Black/White restaurant was disappointing; the service was not very attentive, and we didn't receive our salads or crab cakes. The steaks lacked seasoning and flavor. However, the Mexican and Don Roberto restaurants stood out positively. On the service front, drink service could have been better throughout the resort. Room 133 had its issues; it never cooled below 19.5 degrees Celsius, and the TV had a poor connection with only 7 channels available. The remote, especially the Netflix button, didn't work well. The bed was uncomfortable, and the showers were not properly cleaned or filled. The shower heads had rust and calcium build-up. The mini-bar was disorganized, with a small refrigerator and a malfunctioning liquor dispenser. The first-floor hallway was stained and not well-maintained. The piano bar had broken railings and some stained chairs with loose handles, which didn't give a favorable impression. Furthermore, the Riu Class perk didn't enhance our experience; it didn't make a significant difference. However, we did enjoy the Riu Stage Bar and the Coffee Bar.
Séjour de 5 nuits en avril 2024

10/10 – Excellent

Osvaldo E, Miami

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Me gusta mucho
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Mark

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was very clean and employees always cleaning and smiling. Beautiful resort.
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Javier Alejandro Morales

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente servicio
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Robin

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The view was excellent! I love that the infinity pool gets a lot of shade in the late afternoon. The food is wonderful too! I have stayed here several time, and in talking to others, many guests have also stayed at the RIU Palace before. That says a lot!!
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Aimee, St George

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were fabulous
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Linda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Just all round beautiful!
Séjour de 3 nuits en mai 2024

8/10 – Bien

jessica

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Se pidió apoyo para una situación especial y nos dijeron que no, era preparar un licuado con una proteína nada del otro mundo. La persona iba a una competencia y necesitaba ese apoyo que negaron. Se pidieron en su lugar 2 panes con nutela a las 6 am , nunca llegaron. Se pidió una bolsa con hielo tampoco llegó . Muy buen hotel pero deficiente su room service
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Just wish it was better transportation to and from airport everything else was excellent
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Mehmet, Kissimmee

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
RIU is a reliable brand that don't dissappoint. Great hotel, have an upscale look and feel. -Property was clean, everything worked, hot shower, clean bed, good amenities -As usual the staff goes out of their way to make sure you have a good time -Drinks were meh, the usual icy slush, you can only expect so much from a swim up bar. -Food was good, freshly made, good tasting. There are few "specialty" restaurant on property that you can try out as well, no reservation required which was nice. The biggest suprise for us was the "Riu Party" events. There are 4 days out of the week, they shuttle all Riu hotel guests to a cenral Riu location for an all out party. They are themed, some are day some are night parties. There are food, drinks, huge knee high pool, constant foam and laser lights, swim up bar, patio area with great views and loud music with entertainment. It had very much like a College Spring Break vibes but it was pretty fun. After the 3rd event, we were pretty much partied out, can only take so much party anthems from 90's thats on a loop. Overall Great Stay, great location, great time! We would highly recommend a visit.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Mariana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is simply beautiful! From the decor, to the food, to the cleaning rooms and facilities. Truly recommend and will be back for sure!
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Cherie

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Went for a girls trip, and it was awesome. We needed a little R&R and Riu Hotel As Americas dod not disappoint. I also. Had a facial and message by Sandra whom was the Best. Definitely staying there again.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Jovana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Heidi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good food and service ! Saturday night partiers were loud , but the other nights were mostly quiet
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Larissa V

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Special thanks to concierge Andrea, she was very friendly and helpful, and concierge Edgar for providing a room with a rollover bed. Amazing atmosphere, beautiful view throughout property.
Séjour de 6 nuits en mai 2024

10/10 – Excellent

Martha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Iron and phone were not working plus one of the bathroom sinks was plugged
Séjour de 5 nuits en mai 2024

4/10 – Médiocre

Valeria

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
I do not recommend this property. They need to be more clean and offer better service to customers. One night I was cold and I tried to grab a blanket from the closet when I opened the bag to grab the blanket it smell like pee. This means that they never cleaned it from the previous guests in the room. Floor was not clean most of the time. Sheets were not comfortable or soft. Overall, restaurants for dinner are OK. Buffet is OK. The swimming pools are mostly clean. The bar to get drinks inside the swimming pool smelled like dirt. Staff is respectful, but not happy to greet you. Overall, the property is old and not modern.
Séjour de 6 nuits en mai 2024
Hotel Riu Palace Las Américas a répondu le 21 mai 2024
Dear Valeria,Thank you very much for choosing us.Also, we thank you for taking the time to share your impression of your recent stay and for bringing this to our attention.If you wish to place a formal complaint please do it through your booking channel.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Best Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 – Excellent

Isaiah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean property. Staff were very attentive and friendly, food beat I’ve had at all inclusive resort. 24 hour food/drink lounge is a genius idea! Would return to this resort!
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Michael

Voyage de couple
Points forts : Commodités
Very courteous staff.
Séjour de 6 nuits en mai 2024