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Krystal Urban Cancun & Beach Club

3.5 star property
Hotel with a nearby private beach, a short walk to Plaza Las Americas

Choose dates to view prices

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Restaurant
Krazy King Non Refundable (Free Beach Club Access) | City view
Business centre
Front of property - evening/night
VIP Access

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Gym
  • Pool

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(22 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(58 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

7.8 out of 10
Good
(13 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(41 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 376 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

What's nearby

  • Plaza Las Americas - 3 min walk - 0.3 km
  • Las Palapas Park - 19 min walk - 1.6 km
  • Plaza 28 - 3 min drive - 2.1 km
  • Puerto Cancun Marina Town Center - 4 min drive - 3.2 km
  • Playa Tortugas - 9 min drive - 6.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪Healthysh Kioskito - ‬3 min walk
  • ‪Oh My GGogi - ‬2 min walk
  • ‪La Barbacoa de la Tulum - ‬1 min walk

About this property

Krystal Urban Cancun & Beach Club

Hotel near Plaza Las Americas
A poolside bar, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Krystal Urban Cancun & Beach Club. Be sure to enjoy a meal at Restaurante Aquamarina, the on-site restaurant. Stay connected with free WiFi in public areas, and guests can find other amenities such as a gym and a business center.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and luggage storage
  • 9 meeting rooms, a 24-hour front desk, and concierge services
  • Smoke-free premises, a banquet hall, and a front-desk safe
  • Guest reviews say good things about the overall value and proximity to shopping
Room features
All 246 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like safes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Balconies or patios, free infant beds, and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Does Krystal Urban Cancun & Beach Club have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of Aug 21, 2025, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on Sept 5, 2025 start from CA $88.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Urban Cancun & Beach Club pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Urban Cancun & Beach Club?

Self parking is available for MXN 30 per day.

What time is check-in at Krystal Urban Cancun & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Urban Cancun & Beach Club?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Urban Cancun & Beach Club located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Plaza Las Americas, Amerimed Hospital, and Chopo Medical Laboratory. Royal Yak Casino and Sports Book and Ceviche Square are also within 1 mi (2 km).

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Krystal Urban Cancun & Beach Club Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 574 out of 1255 reviews
Rating 8 - Good. 290 out of 1255 reviews
Rating 6 - Okay. 166 out of 1255 reviews
Rating 4 - Poor. 97 out of 1255 reviews
Rating 2 - Terrible. 128 out of 1255 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , nice lady helping with early check in.
Stayed 1 night in Aug 2025

10/10 Excellent

Ofreidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area i will come back
Stayed 2 nights in Jun 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, close to downtown.
Stayed 5 nights in May 2025

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful. The breakfast had good verity.
Stayed 4 nights in Jun 2025

10/10 Excellent

Youngsik

Liked: Cleanliness, amenities, property conditions & facilities
Good place
Stayed 2 nights in Mar 2025

8/10 Good

Ajoke

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2025

10/10 Excellent

José Tain Villagomez

Excelente
Stayed 1 night in Jul 2025

10/10 Excellent

YOUNG HAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near by the plaza convenient
Stayed 2 nights in May 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, room comfort

Good location

Great Location and lots of places to eat near by. Try "The fit bowl", its 10 mins walk and great place to eat
Stayed 5 nights in Apr 2025

10/10 Excellent

NANCY PAMELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 4 nights in Apr 2025

10/10 Excellent

LUIS ALFREDO

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 3 nights in Mar 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that it was close to mall and restaurants. Only thing i didnt like was the pool was a little shallow for my liking.
Stayed 9 nights in Mar 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely hotel that suits budgets. It does feel like some care and attention is required. Some sinks weren't working in public areas and coffee machines (although recently all upgrades) are routinely not working in the rooms and need swapping.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but får from The main attractions
Stayed 1 night in Feb 2025

8/10 Good

Kamira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place check in was a bit slow.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All local staff members were most helpful, pleasant, accommodating. I will be returning.
Stayed 8 nights in Mar 2025

10/10 Excellent

Cesar

.
Stayed 4 nights in Jul 2025

6/10 Okay

casey

Did not meet my expectations for a VIP stay. The rooms were space and dated. We asked for additional potable water, it never came. Breakfast was average. Everything was average. It was ok. Would we stay again? Unsure.
Stayed 1 night in Jul 2025

6/10 Okay

Malik

Very good location 👍 but the hotel already needs to upgrade some areas of hotel, add mini refrigerator at least to the rooms.
Stayed 10 nights in Mar 2025

2/10 Terrible

Michel

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is quite old, poorly maintained, and dirty. There are no amenities, and during our stay, a pool event prevented us from using it. The buffet was very poor, and the meeting room was unusable due to the lack of air conditioning. I would recommend looking for alternative accommodations, as this one is not worth the price.
Stayed 1 night in Jul 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2025

10/10 Excellent

Guillermina

Liked: Cleanliness, staff & service, property conditions & facilities
It's a really good hotel to stay at. Staff is very friendly and the property is clean. The only downfall is you have to pay for parking. Be careful with the balcony sliding door as it locks by itsel and if you get trapped in you balcony, it can be a while for someone to get you. Some showers also leak, and if youre on a top floor the water pressure is very low.
Stayed 4 nights in May 2025

8/10 Good

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in May 2025

8/10 Good

Pablo

Liked: Staff & service
Lili and most of the front desk staff was great. The hotel in general is fine but the rooms are hot and the shower ain’t the best. Pool area was decent. Food at the restaurant and at the cafe are a HARD PASS.
Stayed 5 nights in Feb 2025

6/10 Okay

Netta

not very informative at check in
Stayed 2 nights in Mar 2025