Title: Krystal Grand Cancun All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Grand Cancun All Inclusive Family-friendly hotel on the beach, with 4 outdoor pools ## Photo gallery for Krystal Grand Cancun All Inclusive ![Altitude Master Suite, Ocean front | Balcony view - Krystal Grand Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/7ac9c06d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Altitude Master Suite, Ocean front | Living area - Krystal Grand Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/129f49f1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, down comforters, pillowtop beds, in-room safe - Krystal Grand Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/5c82b8c0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Altitude Corner Suite, Partial Ocean view - Krystal Grand Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/7cfe6294.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Krystal Grand Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/6c0c2ce4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Krystal Grand Cancun All Inclusive is perfect for beach lovers with its white sand shoreline. Enjoy aromatherapy at Krystal Spa or drinks at three poolside bars. The resort offers in-room WiFi and staff assist with tours and concierge services. ## Reviews 7.4 Good ## Popular amenities - Bar - Spa - All-inclusive - Room service - Housekeeping ## Room options ### Check availability for these dates Tonight [Dec. 15 - Dec. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 16 - Dec. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 16 of 16 rooms ### View all photos for Altitude Corner Suite Ocean Front ![Altitude Corner Suite Ocean Front](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/7171e320.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Corner Suite Ocean Front 9.8 Exceptional 6 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Separate bedroom - 603 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Altitude Corner Suite, Partial Ocean view ![Altitude Corner Suite, Partial Ocean view](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/7cfe6294.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Corner Suite, Partial Ocean view ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Premium bedding - 603 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Altitude Master Suite, Ocean front ![Altitude Master Suite, Ocean front](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/67d704d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Master Suite, Ocean front 10.0 Exceptional 3 reviews ### Highlights Balcony Soundproofed Private outdoor hot tub Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV - 1054 sq ft - Sleeps 4 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Altitude Suite 2 double beds, Boulevard view ![Altitude Suite 2 double beds, Boulevard view](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/4522f237.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite 2 double beds, Boulevard view 9.0 Wonderful 6 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Premium bedding - 549 sq ft - Resort view - Sleeps 4 - 2 Double Beds ### View all photos for Altitude Suite King, Boulevard View ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/0647a1ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite King, Boulevard View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Premium bedding - 549 sq ft - Resort view - Sleeps 2 - 1 King Bed ### View all photos for Altitude Suite King, Ocean Front ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/0647a1ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite King, Ocean Front 8.6 Excellent 17 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Hypo-allergenic bedding - 549 sq ft - Sea view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 2 Double Beds, Ocean View ![Deluxe Room, 2 Double Beds, Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/db6a6ade.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Ocean View 7.2 Good 41 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Hypo-allergenic bedding - 474 sq ft - Sea view - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Room, 1 King Bed, Ocean View ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/d09a8566.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Ocean View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Premium bedding - 474 sq ft - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds, City View ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/4241bec6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, City View 7.8 Good 26 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Premium bedding - 474 sq ft - Resort view - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 1 King Bed, Partial Ocean View ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/3d7f7da7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Partial Ocean View 7.8 Good 23 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Premium bedding - 474 sq ft - Partial ocean view - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, City View ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/4241bec6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Premium bedding - 474 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Honeymoon Room, 1 King Bed, Sea View ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/31732f6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Room, 1 King Bed, Sea View ### Highlights Balcony Separate dining area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV - 947 sq ft - Sea view - Sleeps 2 - 1 King Bed ### View all photos for Presidential Room, 1 King Bed, Ocean View ![Presidential Room, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/7d726ac9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room, 1 King Bed, Ocean View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Premium bedding - 1421 sq ft - Ocean view - Sleeps 4 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds, Partial Ocean View ![Standard Room, 2 Double Beds, Partial Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/3fa2944d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Partial Ocean View 9.2 Wonderful 7 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Premium bedding - 474 sq ft - Partial ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room, 2 Double Beds, Ocean View ![Superior Room, 2 Double Beds, Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/ed0abd7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds, Ocean View 7.2 Good 9 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Premium bedding - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room, 1 King Bed, Ocean View ![Superior Room, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/b1215a93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Ocean View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Premium bedding - Ocean view - Sleeps 2 - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Grand-Cancun.h57240936.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Grand-Cancun.h57240936.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13474%2C-86.74288&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CEGvJiEGNqwNHU04k_hmBB4vt-I=) Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500 #### What's nearby - Gaviota Azul Beach \- 1 min walk \- 0.1 km - Cancun Convention Center \- 8 min walk \- 0.7 km - Plaza Caracol Mall \- 9 min walk \- 0.8 km - Forum Beach \- 9 min walk \- 0.8 km - Caracol Beach \- 11 min walk \- 1.0 km #### Getting around - Cancun Intl. Airport (CUN) - 24 min drive #### Restaurants - ‪Vips - ‬5 min walk - ‪Lobby Bar - ‬3 min walk - ‪Tradewinds - ‬2 min walk - ‪The Club Lounge - ‬2 min walk - ‪El Mercado - ‬2 min walk ## About this property ### Krystal Grand Cancun All Inclusive Upscale family-friendly hotel near Gaviota Azul Beach Close to Hotel Zone Beaches and Cancun Convention Center, Krystal Grand Cancun All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. This hotel is a great place to bask in the sun with a beachfront location, beach cabanas, and sun loungers. Treat yourself to a hot stone massage, a body scrub, or reflexology at Krystal Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Asian cuisine. Yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi. You'll also find perks like: - 4 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking - A beach club on site, supervised childcare (surcharge), and 6 meeting rooms - Beach umbrellas, a banquet hall, and outdoor furniture - Guest reviews say great things about the beach locale and helpful staff Room features All 398 rooms feature comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property. Extra conveniences in all rooms include: - Highchairs, childcare services, and free infant beds - Pillowtop mattresses, down comforters, and free rollaway/extra beds - Bathrooms with showers and free toiletries - 50-inch LED TVs with premium channels - Wardrobes/closets, balconies, and daily housekeeping ### All-inclusive details All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ## Similar properties ![4 restaurants, breakfast, lunch served; local and international cuisine](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/c190f9e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Cancun All Inclusive Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,215 reviews CA $333 CA $409 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) ![Altitude Corner Suite Ocean Front | Balcony](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/f9bef955.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Altitude at Krystal Grand Cancun - All inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 8.2 Very good 790 reviews CA $309 CA $380 total includes taxes & fees Jan 7 - Jan 8, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) ![4 restaurants, breakfast, lunch, dinner served; 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Check-in end time: anytime Minimum check-in age: 21 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Free rollaway/extra beds Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.36 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Access to the Infinite pool is available only for guests staying at the Altitude Tower ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ## Frequently asked questions ### Does Krystal Grand Cancun All Inclusive have a pool? ### How much does it cost to stay at Krystal Grand Cancun All Inclusive? ### Is Krystal Grand Cancun All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Krystal Grand Cancun All Inclusive? ### What time is check-out at Krystal Grand Cancun All Inclusive? ### Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive? ### Where is Krystal Grand Cancun All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Krystal Grand Cancun All Inclusive Reviews ## Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 395 8 - Good 211 6 - Okay 158 4 - Poor 106 2 - Terrible 133 ### 8.0/10 Cleanliness ### 7.8/10 Staff & service ### 7.6/10 Amenities ### 7.2/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Claudia Nov 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place ##### Claudia Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### carlos Dec 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities todo excelente ##### carlos Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### NICOLE Dec 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beach front. Loved the pool form party. ##### NICOLE Stayed 4 nights in Dec 2025 ### 8/10 Good #### Randall Nov 13, 2025 Liked: Cleanliness, property conditions & facilities Ocean view is top notch. ![](https://a.travel-assets.com/ugc/hotel-reviews/266668d5-1acf-4a9a-b36c-8a8741645d3d-1763032625542.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Randall Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Vanessa Nov 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room, staff and food. The wait time for dinner was too long. ##### Vanessa Stayed 5 nights in Nov 2025 ### 8/10 Good #### Prasanth Dec 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent beach view from balcony and really clean beach. Friendly staff and clean rooms. At times air conditioning did not make room cool enough. Food offered in Buffet could be better, but still okay. ![](https://a.travel-assets.com/ugc/hotel-reviews/beba6b7b-13dd-4739-817b-0774f6f2975d-1765399959169.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Prasanth Stayed 3 nights in Dec 2025 ### 8/10 Good #### Ximena Nov 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room and amenities are good The food can get better ##### Ximena Stayed 3 nights in Oct 2025 ### 2/10 Terrible #### Daniel Nov 17, 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Cleaning lady is was amazing, staff and food was not good ##### Daniel Stayed 4 nights in Nov 2025 ### 8/10 Good #### Noe Nov 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Rodrigo was the best concierge. Everything he promised was delivered. A man of his word ##### Noe Stayed 4 nights in Oct 2025 ### 2/10 Terrible #### Jessica Nov 4, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Everything about this hotel is bad the food the service the staff. ##### Jessica Stayed 4 nights in Oct 2025 ### 8/10 Good #### Myrna Oct 27, 2025 Liked: Staff & service, amenities I spent time at Crystal Grande. I enjoyed the amenities and great customer service. The main building is an old building so it needs a major spruce up. Overall it was a good experience with a GREAT view. ##### Myrna Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Meliah Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities beach view , good weather ##### Meliah Stayed 4 nights in Aug 2025 ### 2/10 Terrible #### Ralph Nov 18, 2025 Disliked: Amenities The food is the worst i have had in an all inclusive resort. Entertainment caters to mexicans and staff not friendly. In short it's the worst experience on an all inclusive. Never again!!! ##### Ralph Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Jose N Oct 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stat at the altitude tower. The grand tower rooms need some updating and more soundproofing. ##### Jose N Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Ignacio Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back. ##### Ignacio Stayed 4 nights in Aug 2025 ### 8/10 Good #### James Brown Jun 24, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities This was a great place to stay the staff is very nice ##### James Brown Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### IVAN Aug 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### IVAN Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Luis Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The view was amazing, the staff as well. Everything in general was an Amazing experience ![](https://a.travel-assets.com/ugc/hotel-reviews/52ff938b-0950-4b74-88bf-a1ea2658347a-1755495962799.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dc91d691-a977-41fc-aad4-b41448cac858-1755495961917.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Luis Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Katie Oct 19, 2025 Liked: Cleanliness, staff & service, amenities The beach chairs are very uncomfortable so we spent most of our time at the pool. I would have preferred the nightly entertainment not be in the lobby as the sound carries and it goes on late in the night. The vacation club salesmen are very pushy ##### Katie ### 10/10 Excellent #### Christopher Sep 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service by every single staff member that I spoke to during my trip. They were knowledgeable, helpful, and went above to ensure my questions were answered and needs were met. ##### Christopher Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Toshia Aug 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel and staff was great. The AC was not the best ##### Toshia Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### katherin May 25, 2025 Liked: Cleanliness Great location, amazing staff ##### katherin Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Jose Alejo Sep 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I loved it ##### Jose Alejo Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Francisco Jul 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The beach front was phenomenal! Would recommend and will be booking again on my next trip to Cancun. ##### Francisco Stayed 3 nights in Jul 2025 ### 6/10 Okay #### Leigh Oct 25, 2025 Liked: Cleanliness, staff & service, amenities The staff was great! The beach and views were spectacular! But we upgraded to a suite and some of the lights didn’t work, patio door wouldn’t lock, and the air conditioning didn’t seem to work much. And the fan only had one speed - hurricane (much needed however given the air conditioning). We dont regret upgrading given the additional amenities it provided and the mentioned inconveniences didn’t by any means ruin our trip - but they were inconveniences. ##### Leigh Stayed 4 nights in Oct 2025 ## Expedia's Latest Trends ### Hotels > [All Ritmo Cancun Resort & Water Park - All Inclusive](https://www.expedia.ca/Cancun-Hotels-All-Ritmo-Cancun-Resort-Water-Park.h375956.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Krystal Urban Cancun & Beach Club](https://www.expedia.ca/Cancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Nomads Hotel & Rooftop pool](https://www.expedia.ca/Cancun-Hotels-Nomads-Hotel-Rooftop-Pool.h20187538.Hotel-Information) > > [Suites Malecon Cancun](https://www.expedia.ca/Cancun-Hotels-Suites-Malecon-Cancun.h9785512.Hotel-Information) > > [Fairfield Inn & Suites by Marriott Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Fairfield-Inn-Suites-By-Marriott-Cancun-Downtown.h68684303.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Villa Palmeras](https://www.expedia.ca/Cancun-Hotels-Villa-Palmeras.h19637549.Hotel-Information) > > [Four Points by Sheraton Cancun Centro](https://www.expedia.ca/Cancun-Hotels-Four-Points-By-Sheraton-Cancun-Centro.h9534224.Hotel-Information) > > [Adhara Hacienda Cancun](https://www.expedia.ca/Cancun-Hotels-Adhara-Hacienda-Cancun.h26030.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Nílu Cancun Downtown by Selina](https://www.expedia.ca/Cancun-Hotels-Selina-Cancun-Downtown.h21125093.Hotel-Information) > > [Mex Hoteles](https://www.expedia.ca/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Wyndham Garden Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Wyndham-Garden-Cancun-Downtown.h4411896.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Oh! 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