Title: Krystal Grand Cancun All Inclusive - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Grand Cancun All Inclusive Beachfront hotel with 8 restaurants and 4 outdoor pools ![Exterior](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/6c0c2ce4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Beach/ocean view](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/bc9211e0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Altitude Corner Suite Ocean Front](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/7c1f6345.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/e7ed48ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Altitude Corner Suite, Partial Ocean view](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/458575dc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Krystal Grand Cancun All Inclusive is perfect for beach lovers with its white sand shoreline. Enjoy aromatherapy at Krystal Spa or drinks at three poolside bars. The resort offers in-room WiFi and staff assist with tours and concierge services. 7.4 Good ## Popular amenities - - Bar - Spa - All-inclusive - Room service - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 16 of 16 rooms ![Altitude Corner Suite Ocean Front](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/44aa1139.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Corner Suite Ocean Front 9.8 Exceptional 6 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Separate bedroom - 603 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Altitude Corner Suite, Partial Ocean view](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/458575dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Corner Suite, Partial Ocean view ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Blackout drapes/curtains - 603 sq ft - Sleeps 2 - 1 King Bed ![Altitude Master Suite, Ocean front](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/1e7b6cfb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Master Suite, Ocean front 10.0 Exceptional 3 reviews ### Highlights Balcony Soundproofed Private outdoor hot tub Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV - 1054 sq ft - Sleeps 4 - 1 King Bed and 1 Twin Sofa Bed ![Altitude Suite 2 double beds, Boulevard view](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/62cb1fbb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite 2 double beds, Boulevard view 9.0 Wonderful 6 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Blackout drapes/curtains - 549 sq ft - Resort view - Sleeps 4 - 2 Double Beds ![Altitude Suite King, Boulevard View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/a6052173.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite King, Boulevard View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Blackout drapes/curtains - 549 sq ft - Resort view - Sleeps 2 - 1 King Bed ![Altitude Suite King, Ocean Front](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/0097e80d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite King, Ocean Front 8.6 Excellent 17 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Hypo-allergenic bedding - 549 sq ft - Sea view - Sleeps 2 - 1 King Bed ![Deluxe Room, 2 Double Beds, Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/8eb744cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Ocean View 7.2 Good 41 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Hypo-allergenic bedding - 474 sq ft - Sea view - Sleeps 4 - 2 Double Beds ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/0d6e4d8c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Ocean View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Blackout drapes/curtains - 474 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/303d0696.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, City View 7.8 Good 26 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Blackout drapes/curtains - 474 sq ft - Resort view - Sleeps 4 - 2 Double Beds ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/74917c44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Partial Ocean View 7.8 Good 23 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Blackout drapes/curtains - 474 sq ft - Partial ocean view - Sleeps 2 - 1 King Bed ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/4bc47ec9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Blackout drapes/curtains - 474 sq ft - City view - Sleeps 2 - 1 King Bed ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/31732f6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Room, 1 King Bed, Sea View ### Highlights Balcony Separate dining area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV - 947 sq ft - Sea view - Sleeps 2 - 1 King Bed ![Presidential Room, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/7d726ac9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room, 1 King Bed, Ocean View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Blackout drapes/curtains - 1421 sq ft - Ocean view - Sleeps 4 - 1 King Bed ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/303d0696.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Partial Ocean View 9.2 Wonderful 7 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Blackout drapes/curtains - 474 sq ft - Partial ocean view - Sleeps 4 - 2 Double Beds ![Superior Room, 2 Double Beds, Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/78e6073a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds, Ocean View 7.0 Good 8 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Blackout drapes/curtains - Ocean view - Sleeps 4 - 2 Double Beds ![Superior Room, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/9b24d128.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Ocean View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds LED TV Blackout drapes/curtains - Ocean view - Sleeps 2 - 1 King Bed ## You may also like Ad ![4 outdoor pools, free cabanas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/61000000/60600000/60598700/60598682/52e3bf1b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Grand-Cancun.h57240936.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Grand-Cancun.h57240936.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13474%2C-86.74288&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CEGvJiEGNqwNHU04k_hmBB4vt-I=) Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500 #### What's nearby - Gaviota Azul Beach - 1 min walk - 0.0 km - Cancun Convention Center - 8 min walk - 0.7 km - Forum Beach - 9 min walk - 0.8 km - Caracol Beach - 11 min walk - 1.0 km - Hotel Zone Beaches - 9 min drive - 5.0 km #### Getting around - Cancun Intl. Airport (CUN) - 24 min drive #### Restaurants - ‪Lobby Bar - ‬3 min walk - ‪Vips - ‬5 min walk - ‪Tradewinds - ‬2 min walk - ‪Mediterraneo - ‬3 min walk - ‪El Mercado - ‬2 min walk ## About this property ### Krystal Grand Cancun All Inclusive Upscale family-friendly hotel near Gaviota Azul Beach Close to Hotel Zone Beaches and Cancun Convention Center, Krystal Grand Cancun All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. This hotel is a great place to bask in the sun with a beachfront location, beach cabanas, and sun loungers. Treat yourself to a deep-tissue massage, a facial, or a manicure/pedicure at Krystal Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Asian cuisine. Yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi. You'll also find perks like: - 4 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking - A beach club on site, supervised childcare (surcharge), and a banquet hall - Beach umbrellas, concierge services, and a billiards/pool table - Guest reviews say great things about the beach locale and helpful staff Room features All 398 rooms feature comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property. Extra conveniences in all rooms include: - Highchairs, childcare services, and free infant beds - Pillowtop mattresses, down comforters, and free rollaway/extra beds - Bathrooms with showers and free toiletries - 50-inch LED TVs with premium channels - Wardrobes/closets, balconies, and daily housekeeping ### All-inclusive details All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ## Similar properties ![4 restaurants, breakfast, lunch served; local and international cuisine](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/c190f9e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Cancun All Inclusive Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,184 reviews CA $253 CA $312 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/1000000/30000/28200/28108/b87b5518.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 8.8 Excellent 5,665 reviews CA $334 CA $334 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=28108&PinnedHotelID=28108&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, beach towels](https://images.trvl-media.com/lodging/1000000/580000/571400/571397/384b640e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Cancun Optional All Inclusive Zona Hotelera - 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A beach bar - A coffee shop/cafe - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Le Délice (Altitude) - Red Fish - Restaurante Ayami - Restaurante O - Risotto ### Things to do - 4 outdoor pools - Beach club - Beach volleyball - Billiards/pool table - Children's pool - Free children's club - Full-service spa - Gym - Playground - TV in common areas - Yoga classes ### Family friendly - 4 outdoor pools - Children's games - Children's pool - Children's toys - Free babysitting - Free children's club - Free rollaway/extra bed - Grocery/convenience store - High chair - In-room crib - Laundry facilities - Playground - Snack bar/deli - Soundproofed rooms - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 6 meeting rooms ### Outdoors - Beach cabanas (surcharge) - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Outdoor entertainment area - Outdoor furniture - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Manicures/pedicures - Reflexology - Spa open daily - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar near toilet - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 2 buildings - Banquet hall - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free crib - Free rollaway/extra bed - Pillowtop mattress - Premium bedding ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Shower - Towels provided ### Entertainment - 50-inch LED TV with premium cable channels ### Food and drink - Espresso maker - Free bottled water - Late-night room service - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 21 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Free rollaway/extra beds Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.31 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Access to the Infinite pool is available only for guests staying at the Altitude Tower ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ## Frequently asked questions ### Does Krystal Grand Cancun All Inclusive have a pool? > Yes, this property has 4 outdoor pools and a children's pool. ### How much does it cost to stay at Krystal Grand Cancun All Inclusive? > As of Oct 30, 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on Oct 31, 2025 start from CA $289.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-Krystal-Grand-Cancun.h57240936.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Krystal Grand Cancun All Inclusive pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Krystal Grand Cancun All Inclusive? > Self parking is free at this property. ### What time is check-in at Krystal Grand Cancun All Inclusive? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Krystal Grand Cancun All Inclusive? > Check-out is at noon. ### Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive? > Some rate plans available at this property are all-inclusive. ### Where is Krystal Grand Cancun All Inclusive located? > Nestled on the beach, this Zona Hotelera hotel is just steps from Gaviota Azul Beach and Hotel Zone Beaches. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Krystal Grand Cancun All Inclusive Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 399 8 - Good 209 6 - Okay 159 4 - Poor 111 2 - Terrible 134 ### 8.0/10 Cleanliness ### 7.8/10 Staff & service ### 7.6/10 Amenities ### 7.2/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Jose N Oct 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stat at the altitude tower. The grand tower rooms need some updating and more soundproofing. ##### Jose N Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Meliah Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities beach view , good weather ##### Meliah Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Ignacio Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back. ##### Ignacio Stayed 4 nights in Aug 2025 ### 6/10 Okay #### Katie Oct 19, 2025 Liked: Cleanliness, staff & service, amenities The beach chairs are very uncomfortable so we spent most of our time at the pool. I would have preferred the nightly entertainment not be in the lobby as the sound carries and it goes on late in the night. The vacation club salesmen are very pushy ##### Katie ### 6/10 Okay #### Leigh Oct 25, 2025 Liked: Cleanliness, staff & service, amenities The staff was great! The beach and views were spectacular! But we upgraded to a suite and some of the lights didn’t work, patio door wouldn’t lock, and the air conditioning didn’t seem to work much. And the fan only had one speed - hurricane (much needed however given the air conditioning). We dont regret upgrading given the additional amenities it provided and the mentioned inconveniences didn’t by any means ruin our trip - but they were inconveniences. ##### Leigh Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### IVAN Aug 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### IVAN Stayed 1 night in Aug 2025 ### 8/10 Good #### James Brown Jun 24, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities This was a great place to stay the staff is very nice ##### James Brown Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Luis Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The view was amazing, the staff as well. Everything in general was an Amazing experience ![](https://a.travel-assets.com/ugc/hotel-reviews/52ff938b-0950-4b74-88bf-a1ea2658347a-1755495962799.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dc91d691-a977-41fc-aad4-b41448cac858-1755495961917.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Luis Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Christopher Sep 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service by every single staff member that I spoke to during my trip. They were knowledgeable, helpful, and went above to ensure my questions were answered and needs were met. ##### Christopher Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Jose Alejo Sep 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I loved it ##### Jose Alejo Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Toshia Aug 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel and staff was great. The AC was not the best ##### Toshia Stayed 3 nights in Jul 2025 ### 8/10 Good #### Jalissia Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was okay ##### Jalissia Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Queencie Mae Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend! ##### Queencie Mae Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Francisco Jul 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The beach front was phenomenal! Would recommend and will be booking again on my next trip to Cancun. ##### Francisco Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### katherin May 25, 2025 Liked: Cleanliness Great location, amazing staff ##### katherin Stayed 4 nights in Mar 2025 ### 8/10 Good #### Shekira Jul 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was very comfortable and roomy. Although we wanted the dinner buffet on Sunday it was closed early which was unknown, but everything else was great ! ##### Shekira Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Verified traveller Jul 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### My 4th stay and its a great hotel Great beach, good food. Nice ocean view room. Room had a connect door but we were able to change room. Loved the heated pools. ##### Verified traveller Stayed 4 nights in Jul 2025 ### 8/10 Good #### Jenel Jul 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel but food was not very good! ##### Jenel Stayed 3 nights in Jul 2025 ### 4/10 Poor #### Kevin Aug 3, 2025 Liked: Staff & service, property conditions & facilities Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot ##### Kevin Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Anson Sep 9, 2025 Disliked: Staff & service, property conditions & facilities We have stayed multiple times at all inclusive resorts and this was by far the worst one. The staff was not friendly, they lied about dinner reservations, ##### Anson Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Jennyffer Jun 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great property ##### Jennyffer Stayed 5 nights in Jun 2025 ### 6/10 Okay #### Andreana Jul 22, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Overall stay was good staff very friendly but NEED AC in lobby and restaurant too hot!Especially elevators ! ##### Andreana Stayed 3 nights in Jul 2025 ### 8/10 Good #### Jose Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, beautiful beach. Rosamaria was very nice and helpful concierge. She booked a dinner reservation for my fam and helped with our transportation reservation. Also, she was able to arrange a late check out. All staff was very friendly. Overall, everything was good and my family and I had a great vacation. ##### Jose Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Yang Jul 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel. ##### Yang Stayed 2 nights in Jun 2025 ### 4/10 Poor #### Zita M Aug 6, 2025 Liked: Staff & service Disliked: Cleanliness The beach was beautiful and amazing! The food was not impressive. The staff were all very kind. My daughter got very sick one night and threw up and they were asking for $180 USD ##### Zita M Stayed 3 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Smart Cancun The Urban Oasis](https://www.expedia.ca/Cancun-Hotels-Smart-Cancun-By-Oasis.h978748.Hotel-Information) > > [All Ritmo Cancun Resort & Water Park - All Inclusive](https://www.expedia.ca/Cancun-Hotels-All-Ritmo-Cancun-Resort-Water-Park.h375956.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Krystal Urban Cancun & Beach Club](https://www.expedia.ca/Cancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Oh! 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