Title: Hotel Santa Maria Cancun - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Santa Maria Cancun Downtown Cancun offers a peaceful retreat with attentive concierge services making it easy to explore local attractions and discover the city's vibrant energy ## Photo gallery for Hotel Santa Maria Cancun ![Interior detail - Hotel Santa Maria Cancun (Cancun)](https://images.trvl-media.com/lodging/9000000/8370000/8364300/8364209/28892ec4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior detail - Hotel Santa Maria Cancun (Cancun)](https://images.trvl-media.com/lodging/9000000/8370000/8364300/8364209/cb52eec7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Hotel Santa Maria Cancun (Cancun)](https://images.trvl-media.com/lodging/9000000/8370000/8364300/8364209/dd8ceac7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Hotel Santa Maria Cancun (Cancun)](https://images.trvl-media.com/lodging/9000000/8370000/8364300/8364209/56b023a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Hotel Santa Maria Cancun (Cancun)](https://images.trvl-media.com/lodging/9000000/8370000/8364300/8364209/893a38f9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Santa Maria Cancun, surrounded by downtown's energy, offers a tranquil garden for unwinding. Guests appreciate the helpful staff, concierge services, and tour assistance. Relax on the terrace before exploring nearby Plaza 28 and other local attractions. ## Reviews 7.2 Good ## Popular amenities - Parking included - Free WiFi - Air conditioning - Breakfast available - Housekeeping - 24/7 front desk ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=8364209&PinnedHotelID=8364209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=8364209&PinnedHotelID=8364209&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=8364209&PinnedHotelID=8364209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=8364209&PinnedHotelID=8364209&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=8364209&PinnedHotelID=8364209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=8364209&PinnedHotelID=8364209&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=8364209&PinnedHotelID=8364209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=8364209&PinnedHotelID=8364209&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Standard Suite ![Standard Room](https://images.trvl-media.com/lodging/9000000/8370000/8364300/8364209/eb3484b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite ### Highlights Air conditioning LCD TV Separate bedroom Private bathroom Cable channels Daily housekeeping Desk - City view - 323 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Suite, 2 Double Beds ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/9000000/8370000/8364300/8364209/6617a6ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Double Beds 8.8 Excellent 3 reviews ### Highlights Air conditioning LCD TV Separate bedroom Private bathroom Cable channels Daily housekeeping Desk - City view - 323 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Standard Superior Room ![Standard Superior Room](https://images.trvl-media.com/lodging/9000000/8370000/8364300/8364209/30ece825.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Superior Room 7.4 Good 3 reviews ### Highlights Air conditioning LCD TV Separate bedroom Private bathroom Microwave Minibar Cable channels Daily housekeeping - City view - 323 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Superior Room, 2 Double Beds ![Superior Room, 2 Double Beds](https://images.trvl-media.com/lodging/9000000/8370000/8364300/8364209/06c7aedf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds ### Highlights Air conditioning LCD TV Separate bedroom Private bathroom Minibar Cable channels Daily housekeeping Desk - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Santa-Maria-Cancun.h8364209.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Santa-Maria-Cancun.h8364209.Hotel-Information) ## About the area Downtown Cancun, a neighborhood in Cancun, is home to Hotel Santa Maria Cancun. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Tortugas. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.17132%2C-86.83227&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=LLH2l5IAkE3CTK2e0fOmNoattRQ=) Cancun, QROO ### What's nearby - ![Cancun_BenitoJuarezMunicipalBuilding_6277943_016](https://images.trvl-media.com/place/6277943/ea950b64-8a95-4790-8f37-5b0ccfe5c808.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Benito Juarez Municipal Building 17 min walk \- 1.5 km - Mercado 23 9 min walk \- 0.8 km - Mercado 28 14 min walk \- 1.3 km - Las Palapas Park 16 min walk \- 1.4 km - Plaza 28 4 min drive \- 1.8 km ### Getting around - Cancun Intl. Airport (CUN) 27 min drive ### Restaurants - El Paisano Del 23 9 min walk - La Suegra 10 min walk - Tacos Beef 9 min walk - El Pocito 4 min walk - Subway 10 min walk ## About this property ### Hotel Santa Maria Cancun Hotel near Ultramar Ferry Puerto Juárez Hotel Santa Maria Cancun provides amenities like a terrace and a garden. Guests can connect to free WiFi in public areas. You'll also enjoy the following perks during your stay: - Free self parking - Concierge services, tour/ticket assistance, and ATM/banking services - A vending machine and a 24-hour front desk Room features All guestrooms at Hotel Santa Maria Cancun have comforts such as air conditioning, in addition to amenities like WiFi. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch LCD TVs with cable channels - Daily housekeeping and desks ## Similar properties ![Interior entrance](https://images.trvl-media.com/lodging/1000000/80000/70100/70001/d42349dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Xbalamque and Spa Cancun Downtown Cancun - Pool - Spa - Parking included - Free WiFi 7.2 Good 1,000 reviews CA $44 CA $59 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=70001&PinnedHotelID=70001&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/30000/28100/28065/57e0dc96.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Plaza Kokai Cancún Downtown Cancun - Pool - Kids pool - Free WiFi - Restaurant 7.6 Good 719 reviews CA $58 CA $77 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=28065&PinnedHotelID=28065&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1190000/1186500/1186441/862f609e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Terracaribe Hotel - 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Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch LCD TV with cable channels ### More - Air conditioning - Desk ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 6 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 85.40 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Property Registration Number 005-007-007299/2025 ### We should mention This property does not have elevators No pets and no service animals are allowed at this property Alcohol is not served or permitted at this property ### Property is also known as Dogtown Suites Dogtown Suites Cancun Dogtown Suites Hotel Dogtown Suites Hotel Cancun Santa Maria Cancun Hotel Santa Maria Cancun Hotel Hotel Santa Maria Cancun Cancun Hotel Santa Maria Cancun Hotel Cancun ## Frequently asked questions ### Is Hotel Santa Maria Cancun pet-friendly? ### How much does it cost to stay at Hotel Santa Maria Cancun? ### How much is parking? ### What time is check-in at Hotel Santa Maria Cancun? ### What time is check-out at Hotel Santa Maria Cancun? ### Where is Hotel Santa Maria Cancun located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Santa Maria Cancun Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 6.0 Location ### 7.8 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 132 8 - Good 150 6 - Okay 101 4 - Poor 56 2 - Terrible 45 ## Reviews ### 8/10 Good #### Erwin Jul 21, 2025 Very helpful staff ##### Erwin Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Kevin Jun 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Clean, ac works great, friendly staff. ##### Kevin Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Konstantin Feb 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street. ##### Konstantin Stayed 1 night in Jan 2024 ### 8/10 Good #### DAVID Jan 28, 2026 Liked: Cleanliness, amenities, property conditions & facilities The place was good & clean there was parking free too , great staff , neighborhood so/so great mexican restaurant across the street ![](https://a.travel-assets.com/ugc/hotel-reviews/838b4f6c-2214-44aa-8d5f-9d37c1dfa801-1769560916698.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### DAVID Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Derya Nov 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities In the middle of the hotel there is a tree! There is a parking space, the workers are so nice! I loved the hotel so I extended my stay 7 days more. Highly recommended! Thank you for taking care of the beautiful tree. ![](https://a.travel-assets.com/ugc/hotel-reviews/3f731fcb-c10b-458f-af87-e6d8982d4fe1-1762828411373.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/998e641a-66f7-4bd0-a91e-59f4b05cc5c0-1762828450893.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d498aa59-9f3a-4262-a71f-ac9d593ee481-1762828463484.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f5fcbe2e-dbcb-489b-be08-afb2dcecd601-1762828503606.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Derya Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Kody Jul 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very gracious staff ##### Kody Stayed 7 nights in Jul 2025 ### 8/10 Good #### irfan Oct 22, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Good price and theres close market to shop 👍 ##### irfan Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Julio Mar 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was good. But the room we got was located in the front and noise was very bad. Get a rear room. ##### Julio Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Konstantin Oct 22, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm. ##### Konstantin Stayed 7 nights in Oct 2023 ### 10/10 Excellent #### Guadalupe Jun 27, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication I like and secure and oueceful and clean Thanks you ##### Guadalupe Stayed 3 nights in Jun 2023 ### 10/10 Excellent #### Maylin Dec 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exc ##### Maylin Stayed 3 nights in Nov 2024 ### 6/10 Okay #### Mike Nov 10, 2024 No hot water..no pool ##### Mike Stayed 1 night in Nov 2024 ### 2/10 Terrible #### DEEPAK Sep 30, 2023 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay. ##### DEEPAK ### 2/10 Terrible #### Andrea L Oct 27, 2024 Disliked: Amenities, property conditions & facilities There was no hot water and I went to report it and they only told me to leave the faucet open until hot water came out (hot water never came out). ##### Andrea L Stayed 1 night in Oct 2024 ### 4/10 Poor #### Erika Villa Aug 14, 2023 Disliked: Amenities, property conditions & facilities, communication Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us. ##### Erika Villa Stayed 6 nights in Aug 2023 ### 2/10 Terrible #### Joshue Aug 13, 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication They charged me upon entering the hotel while expedia had already charged me! They are thieves ##### Joshue Stayed 1 night in Aug 2023 ### 2/10 Terrible #### Salvador Oct 29, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Place smelled bad as soon as you walked in. The door of our room was open. Overpriced for not having hot water, no fridge, limited towels (2) Room very hot. Sheets feel like toilet paper. They also don’t have an elevator or you get the 3rd floor you have to carry everything up and down the stairs. Service was very poor. Do not recommend. Waste of money ##### Salvador Stayed 2 nights in Oct 2024 ### 4/10 Poor #### mike Oct 22, 2023 Liked: Cleanliness Disliked: Amenities, property conditions & facilities, communication I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!! ##### mike Stayed 5 nights in Oct 2023 ### 4/10 Poor #### Nazario Figueroa Jul 11, 2022 Disliked: Communication When I requested the room I reserved upon arrival I was told they didn’t have my room available and I arrived during my check in window. It was upsetting because I got two separate rooms for me and my daughter the 1st night and she was afraid so she ended up sleeping in my room. I went back to customer service the next day to request my reservation again for two beds in one room. Everything was inconvenient. Definitely do not recommend. ##### Nazario Figueroa Stayed 2 nights in Jul 2022 ### 6/10 Okay #### Michael May 14, 2022 Liked: Cleanliness, staff & service, room comfort #### Adequate Hotel in a Bad Location. The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation. ##### Michael Stayed 7 nights in May 2022 ### 4/10 Poor #### Francisco Jan 1, 2026 Liked: Property conditions & facilities La cama no tenía sábanas y el baño olía muy mal ##### Francisco Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Angel Eduardo Nov 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo limpio ##### Angel Eduardo Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Alberth Sep 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo bien ##### Alberth Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Lilian Aug 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Execelente comodidad ##### Lilian Stayed 1 night in Aug 2025 ### 4/10 Poor #### José Antonio Aug 5, 2025 Disliked: Cleanliness, property conditions & facilities Los controles de tv y aire acondicionado sin pilas, la cama solo con sábanas y almohadas. Ruido prácticamente toda la noche. ##### José Antonio Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Hotel Riu Palace Kukulkan - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Kukulkan-Adults-Only-All-Inclusive.h80279416.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Grand Park Royal Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Grand-Park-Royal-Cancun-All-Inclusive.h19878.Hotel-Information) > > [Altitude at Krystal Grand Cancun - All inclusive](https://www.expedia.ca/Cancun-Hotels-Altitude-By-Krystal-Grand-Punta-Cancun-All-Inclusive.h19185431.Hotel-Information) > > [Melia Casa Maya Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hotel-Casa-Maya.h1498129.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.ca/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Villas Solymar](https://www.expedia.ca/Cancun-Hotels-Villas-Solymar.h91128689.Hotel-Information) > > [The Westin Resort & Spa, Cancun](https://www.expedia.ca/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information) > > [Laguna 1 Riva](https://www.expedia.ca/Cancun-Hotels-Laguna-1-Riva.h39638121.Hotel-Information) > > [Private pool!! - Hotel Zone Cancun - Beach access 40 steps](https://www.expedia.ca/Cancun-Hotels-Private-Pool-Cancun-Hotel-Zone-Beach-Access-5.h18761420.Hotel-Information) > > [Beachfront Penthouse on the Sand! 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