Title: Hotel Imperial Laguna Faranda - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Imperial Laguna Faranda Travelers can enjoy outdoor dining experiences and championship golf at this Cancun retreat, then spend evenings relaxing poolside amid tropical gardens ![Outdoor pool, open 8:00 AM to 8:30 PM, sun loungers](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/9a9c72e7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Standard Room](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/7ad5b4e8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/e9831330.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/1009b845.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lake](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/3cecc662.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Imperial Laguna Faranda blends Cancun's vibrant energy with French elegance. Guests enjoy the 9-hole golf course, relax at the outdoor pool with sun loungers, and savor fine cuisine at La Palapa Belga. The property offers car rentals and free WiFi throughout. 6.2 ## Popular amenities - - Breakfast included - Housekeeping - 24/7 front desk - Parking included - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 19 - Oct. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 20 - Oct. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![In-room safe, individually furnished, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/b492163f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Superior - 484 sq ft - Sleeps 4 ![In-room safe, individually furnished, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/43c2a4bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard - 215 sq ft - Sleeps 4 ![Standard Room](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/8c696f1c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Balcony Individually furnished Air conditioning Free rollaway/extra beds TV Blackout drapes/curtains Hair dryer Private bathroom - 398 sq ft - Golf view - Sleeps 4 - 2 Double Beds OR 1 King Bed ![Classic Room, Balcony, Lagoon View](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/883d07fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Balcony, Lagoon View ### Highlights Balcony Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Kitchenette Refrigerator TV - 431 sq ft - Lagoon view - Sleeps 4 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![Property amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/13000/12937/36d98b9b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Presidente Cancun Resort by IHG Zona Hotelera - Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 1,353 reviews CA $265 CA $343 total includes taxes & fees Oct 22 - Oct 23 [](https://www.expedia.ca/Cancun-Hotels-InterContinental-Presidente-Cancun-Resort.h12937.Hotel-Information?chkin=2025-10-22&chkout=2025-10-23&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=c1a68ddb-7c4b-4d22-91cd-3ed78c235ce5&top_cur=CAD) Ad ![2 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/58000000/57180000/57171900/57171807/e9d49445.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Cancun, an All-Inclusive Resort Cancun - 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All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 7.8 Good 1,315 reviews CA $584 CA $584 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information?chkin=2025-10-20&chkout=2025-10-21&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=c1a68ddb-7c4b-4d22-91cd-3ed78c235ce5&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Imperial-Laguna-Faranda.h83587.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Imperial-Laguna-Faranda.h83587.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13309%2C-86.75745&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2mKv_fknSgFVAaqA00Zytfsam3A=) Calle Quetzal No.11, Km 7.5, Cancun, QROO, 77500 #### What's nearby - Cancun Convention Center - 17 min walk - 1.5 km - Tortuga Beach - 19 min walk - 1.6 km - Playa Tortugas - 6 min drive - 4.9 km - La Isla Shopping Mall - 8 min drive - 5.0 km - Cancun Interactive Aquarium - 8 min drive - 5.0 km #### Getting around - Cancun Intl. Airport (CUN) - 25 min drive #### Restaurants - ‪Club InterContinental (Club Lounge) - ‬6 min walk - ‪Taqueria Los Chachalacos - ‬3 min drive - ‪The Surfin Burrito - ‬6 min drive - ‪El Caribeño - ‬8 min walk - ‪Campo de Golf Pok-Ta-Pok - ‬11 min walk ## About this property ### Hotel Imperial Laguna Faranda Hotel near Cancun Convention Center Located close to Tortuga Beach and La Isla Shopping Mall, Hotel Imperial Laguna Faranda provides free continental breakfast, an adjacent golf course, and a terrace. The on-site French cuisine fine-dining restaurant, La Palapa Belga, features al fresco dining and dinner. Free WiFi in public areas is available to all guests, along with a garden and car rentals on site. Additional perks include: - An outdoor pool along with sun loungers - Free self parking - A roundtrip airport shuttle (surcharge), luggage storage, and laundry services - A front-desk safe, an elevator, and a 24-hour front desk Room features All 62 individually furnished rooms feature comforts such as air conditioning, as well as amenities like safes and free bottled water. Other amenities include: - Bathrooms with showers and free toiletries - TVs with satellite channels - Balconies, free extra beds, and daily housekeeping ## Similar properties ![2 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/2000000/1860000/1858700/1858661/63b9be2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calypso Hotel Cancun Zona Hotelera - Pool - Parking included - Free WiFi - Restaurant 7.2 Good 965 reviews CA $55 CA $76 total includes taxes & fees Nov 17 - Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=1858661&PinnedHotelID=1858661&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach](https://images.trvl-media.com/lodging/42000000/41530000/41525400/41525348/89bc77cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Imperial las Perlas Zona Hotelera - Pool - All-inclusive - Kids pool - Parking included 6.8 1,005 reviews CA $69 CA $93 total includes taxes & fees Nov 18 - Nov 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=41525348&PinnedHotelID=41525348&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Room, 1 King Bed](https://images.trvl-media.com/lodging/10000000/9560000/9554900/9554858/512a75c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Costa Cancun Zona Hotelera - 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Pool - Kids pool - Free WiFi - Restaurant 7.2 Good 1,002 reviews CA $62 CA $81 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=2539896&PinnedHotelID=2539896&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/20000/10800/10778/cf64bef5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Imperial las Perlas Zona Hotelera - On private beach - Pool - All-inclusive - Kids pool 6.2 764 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=10778&PinnedHotelID=10778&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/100/100/ff4dcd76.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,326 reviews CA $136 CA $171 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=100&PinnedHotelID=100&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/190000/186000/185907/797b3e08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Royal Lagoon Zona Hotelera - Pool - Parking included - Free WiFi - Restaurant 7.0 Good 873 reviews CA $61 CA $79 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=185907&PinnedHotelID=185907&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Street parking available - Roundtrip airport shuttle (surcharge) - Free self parking on site - Limited onsite parking - Wheelchair-accessible parking available ### Food and drink - Free continental breakfast available daily 7:00 AM to 11:00 AM - A restaurant ### Restaurants on site - La Palapa Belga ### Things to do - 9-hole adjacent golf course - Outdoor pool ### Family friendly - Free rollaway/extra bed - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Garden - On a lake - Outdoor furniture - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible registration desk ### More - 3 floors - 4 buildings - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free rollaway/extra bed ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Free bottled water ### More - Access via exterior corridors - Air conditioning - Desk - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.31 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Pool access available from 8:00 AM to 8:30 PM ### Property is also known as Celuisma Imperial Laguna Celuisma Imperial Laguna Cancun Beach House Imperial Laguna Faranda Hotels Hotel Cancun Celuisma Imperial Laguna Hotel Cancun Celuisma Laguna Imperial Hotel Imperial Laguna Imperial Laguna Imperial Laguna Hotel Celuisma Imperial Laguna Cancun Hotel Cancun Imperial Laguna Cancun Beach House Imperial Laguna Faranda Hotels Hotel Beach House Imperial Laguna Faranda Hotels Cancun Hotel Imperial Laguna Faranda Cancun Hotel Imperial Laguna Faranda Imperial Laguna Faranda Cancun Imperial Laguna Faranda Hotel Hotel Imperial Laguna by Faranda Cancun Cancun Hotel Imperial Laguna by Faranda Hotel Hotel Hotel Imperial Laguna by Faranda Hotel Imperial Laguna by Faranda Cancun Celuisma Imperial Laguna Hotel Beach House Imperial Laguna by Faranda Hotels Imperial Laguna Faranda Cancun Imperial Laguna Faranda Cancun Hotel Imperial Laguna by Faranda Hotel Imperial Laguna Faranda Hotel Hotel Imperial Laguna Faranda Cancun Hotel Imperial Laguna Faranda Hotel Cancun ## Frequently asked questions ### Does Hotel Imperial Laguna Faranda have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:30 PM. ### How much does it cost to stay at Hotel Imperial Laguna Faranda? > As of Oct 19, 2025, prices found for a 1-night stay for 2 adults at Hotel Imperial Laguna Faranda on Nov 17, 2025 start from CA $60.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-Hotel-Imperial-Laguna-Faranda.h83587.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Imperial Laguna Faranda pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Hotel Imperial Laguna Faranda? > Self parking is free at this property. ### What time is check-in at Hotel Imperial Laguna Faranda? > Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Imperial Laguna Faranda? > Check-out is at noon. ### Does Hotel Imperial Laguna Faranda provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Hotel Imperial Laguna Faranda located? > Located in Zona Hotelera, this golf hotel is within 1 mi (2 km) of Cancun Convention Center and Tortuga Beach. Playa Tortugas and La Isla Shopping Mall are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Imperial Laguna Faranda Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 134 8 - Good 194 6 - Okay 186 4 - Poor 102 2 - Terrible 147 ### 6.4/10 Cleanliness ### 6.8/10 Staff & service ### 6.4/10 Amenities ### 5.6/10 Property conditions & facilities ### 6.6/10 Eco-friendliness ### 4/10 Poor #### Keith Aug 15, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I do not recommend this hotel. ##### Keith Stayed 1 night in Aug 2025 ### 6/10 Okay #### Sangita Aug 25, 2025 Disliked: Property conditions & facilities Room condition were ok and requires some renovations. Needs improvement in bed (poor bed quality). Limited option in breakfast. Ok for 1 or 2 night stays. Swimming pool is good. No hanger in bathroom while taps and shower are too old and needs replacement. Mold smell. Air Conditioner in very good condition ##### Sangita Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Alexander Anthony Jan 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to the beach ##### Alexander Anthony Stayed 8 nights in Dec 2024 ### 10/10 Excellent #### Rommane Mar 27, 2024 Liked: Staff & service, room comfort Disliked: Cleanliness I enjoyed my stay would stay there again . ##### Rommane Stayed 7 nights in Mar 2024 ### 10/10 Excellent #### Gabriela Itzel May 27, 2025 Liked: Amenities . ##### Gabriela Itzel Stayed 4 nights in May 2025 ### 8/10 Good #### Natalia Mar 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities FULL ##### Natalia ### 10/10 Excellent #### gary Jan 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Older but well kept property with a nice pool, dock, and nice views. The staff is 1st class. I got the service you would expect in expensive hotels. ##### gary Stayed 4 nights in Dec 2024 ### 2/10 Terrible #### Shahram Apr 30, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Not even a soap, you easily hear people talking, from other rooms super messy, beds are small, I could smell someone was smoking, not a shampoo, the washrrom was dirty, I would never stay here even for free. ##### Shahram Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Rosa Mar 5, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities I like the zone is very accessible to the center of Cancun very quiet & safe I like the fact they provide bottle waters & refills water ##### Rosa Stayed 6 nights in Feb 2024 ### 6/10 Okay #### Raul May 6, 2025 Disliked: Property conditions & facilities It’s cheap but you pay for what you get. In the bathroom there was a leak underneath the faucet. There were cracks on the walls. I had also paid for a balcony thinking I was going to have a great view and I got a first floor room to view to nothing. You also have to pay taxes when you check in. The cleaning is not that good either. It could’ve been better. ##### Raul Stayed 4 nights in Apr 2025 ### 8/10 Good #### Verified traveller Feb 22, 2024 Liked: Staff & service, property conditions & facilities Good for the money! ##### Verified traveller Stayed 2 nights in Feb 2024 ### 4/10 Poor #### Jorge Enrique Mar 10, 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities No hot water, no cup or glass to drink water in the room. Other breakfast is a scam. Bath condition very poor.. ##### Jorge Enrique Stayed 1 night in Mar 2025 ### 6/10 Okay #### Inja Mar 6, 2025 Disliked: Amenities, property conditions & facilities ROOM W AS NOT CLEAN ##### Inja Stayed 2 nights in Mar 2025 ### 8/10 Good #### Jose M Jun 13, 2024 Liked: Cleanliness, property conditions & facilities Great location, no expensive. No hot water, but not needed. Use the bus not need rental car ##### Jose M Stayed 4 nights in Jun 2024 ### 4/10 Poor #### Deborah A Jul 28, 2024 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort I only stayed there because it was close to the nightclubs. It’s in terrible condition sink was broken, bedsheets stained, hard beds, horrible smell. ##### Deborah A Stayed 5 nights in Jul 2024 ### 6/10 Okay #### iran Jan 27, 2025 Liked: Property conditions & facilities Ok ##### iran Stayed 2 nights in Jan 2025 ### 4/10 Poor #### Wanda May 5, 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The plumbing on the property was terrible. We were told not to put toliet tissue in toliet because it would get clogged. The mattress was soiled with some nasty unknown substance. The staff was nice and very helpful with information about activities to do in Cancun. No phones in the rooms for the guests to use. The bed didn't have fitted sheets put on the mattresses just regular sheets and no spreads to keep you warm. The breakfast wasn't real breakfast just cereal, milk and orange juice. ##### Wanda Stayed 8 nights in Apr 2025 ### 2/10 Terrible #### LILIANA LEON Oct 27, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Property needs urgently refurbishment/renovarion and our room had a leak above one of the beds, the bathroom light did not go on. It has potential good neighborhood and nice staff. They made our emotional support dog feel very welcomed. ##### LILIANA LEON Stayed 1 night in Oct 2024 ### 2/10 Terrible #### ST Jan 14, 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### A small step above a hostel The location was not as described . Beds were twins, not king size as stated. There there 4 of us in a room and we only had 2 towels. To get more it was a fight with the front desk it was a fight. ![](https://a.travel-assets.com/ugc/hotel-reviews/6DB3D5BA9BD01A00E2F6D2410B72C27E7F9D4D6E1736858688097.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F4A8CFA4ED23C5F1B63A25CF9321A5EAF63078E71736858687163.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D68CA2169BCA22BA7638870AE64A4FA3A42B11E81736858688201.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/540B84022DC28F5A9AA200B04050AE4F246806A51736858688605.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ST Stayed 2 nights in Dec 2024 ### 8/10 Good #### Maria Isela Sep 26, 2024 Liked: Staff & service, amenities, property conditions & facilities Ndnf ##### Maria Isela Stayed 1 night in Sep 2024 ### 2/10 Terrible #### Kam Yee Dec 16, 2024 Disliked: Cleanliness, staff & service How’s my refund??? ##### Kam Yee Stayed 3 nights in Dec 2024 ### 8/10 Good #### Hannah Mar 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities some rooms are newly renovated, some are not. My rating is for the renovated only. ##### Hannah Stayed 14 nights in Feb 2024 ### 2/10 Terrible #### Arturo Dec 31, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is very rude. They wanted to charge me to let a friend in my room 55 dollars just to hang out. Even though the room was for 4 people.. they said it had to be added on the reservation. If you meet someone and you want to brig then to your room better forget it. The stuff were super rude. I will never stay there again ##### Arturo ### 2/10 Terrible #### Arshvir Dec 27, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities We were given the wrong rooms and the rooms had toilets that were not functioning & air conditioning was broken. The staff member at the time denied that he gave us the wrong room & refused any refund. ##### Arshvir Stayed 4 nights in Dec 2024 ### 2/10 Terrible #### Candy Oct 18, 2024 Disliked: Cleanliness, property conditions & facilities Do not get room 101, it is the worst, first the lights were not working, then when I got to shower the shower wasn’t working, the bed has bed bugs, so slept on the lobby couch ##### Candy Stayed 1 night in Oct 2024 ## Expedia's Latest Trends ### Hotels > [Smart Cancun The Urban Oasis](https://www.expedia.ca/Cancun-Hotels-Smart-Cancun-By-Oasis.h978748.Hotel-Information) > > [All Ritmo Cancun Resort & Water Park - All Inclusive](https://www.expedia.ca/Cancun-Hotels-All-Ritmo-Cancun-Resort-Water-Park.h375956.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Krystal Urban Cancun & Beach Club](https://www.expedia.ca/Cancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Oh! 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