Title: Hotel Hacienda Cancun - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=9586432&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Hacienda Cancun Peaceful garden retreat meets poolside relaxation at this serene getaway where guests find both tranquility and convenient access to surrounding attractions ## Photo gallery for Hotel Hacienda Cancun ![Outdoor pool, sun loungers - Hotel Hacienda Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9590000/9586500/9586432/8d98f5d1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![TV - Hotel Hacienda Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9590000/9586500/9586432/7322a179.jpg?impolicy=resizecrop&rw=297&ra=fit) ![TV - Hotel Hacienda Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9590000/9586500/9586432/270428c3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance - Hotel Hacienda Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9590000/9586500/9586432/1e86a18c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![TV - Hotel Hacienda Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9590000/9586500/9586432/eedeb5eb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Hacienda Cancun, surrounded by Las Palapas Park's lush greenery, offers a peaceful escape. Relax by the outdoor pool on comfortable sun loungers or find a quiet moment on the garden terrace. Stay connected with WiFi in public areas. ## Reviews 7.0 Good ## Popular amenities - Pool - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/10000000/9590000/9586500/9586432/7cd07e48.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.0 Wonderful 4 reviews ### Highlights Air conditioning TV Ceiling fan Private bathroom Daily housekeeping Wardrobe or closet - 161 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15540000/15533100/15533065/d0319b46_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 1,003 reviews CA $1,185 CA $1,441 total includes taxes & fees Feb 17 - Feb 18 [](https://www.expedia.ca/Cancun-Hotels-Turquoize-At-Hyatt-Ziva-Cancun-Adults-Only-All-Inclusive.h15533065.Hotel-Information?chkin=2026-2-17&chkout=2026-2-18&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=fef7e206-2903-4619-856d-8fea94f7d31e&top_cur=CAD) Ad ![On the beach, sun loungers, beach umbrellas, beach massages](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - 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Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 759 reviews CA $391 CA $559 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information?chkin=2026-2-4&chkout=2026-2-5&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=fef7e206-2903-4619-856d-8fea94f7d31e&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Hacienda-Cancun.h9586432.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Hacienda-Cancun.h9586432.Hotel-Information) ## About the area Located in Downtown Cancun, a neighborhood in Cancun, Hotel Hacienda Cancun is in the entertainment district. Yamil Lu'um Archaeological Zone is a notable landmark, and the area's natural beauty can be seen at Las Palapas Park and Kabah Urban Park. Cancun Mall is another place to visit that comes recommended. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.16242%2C-86.83015&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cva_zsQXcOUTYx7hGvhFzWhNMBQ=) Av. Sunyaxchen Lote 39 y 40, Cancun, QROO, 77509 ### What's nearby - ![Cancun_BenitoJuarezMunicipalBuilding_6277943_016](https://images.trvl-media.com/place/6277943/ea950b64-8a95-4790-8f37-5b0ccfe5c808.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Benito Juarez Municipal Building 8 min walk \- 0.7 km - Las Palapas Park 3 min walk \- 0.3 km - Mercado 28 5 min walk \- 0.4 km - Plaza 28 8 min walk \- 0.7 km - Mercado 23 10 min walk \- 0.8 km ### Getting around - Cancun Intl. Airport (CUN) 21 min drive ### Restaurants - Av. Yaxchilán 1 min walk - La Parrilla 3 min walk - Los Pescaditos 2 min walk - Bao Vegan 2 min walk - La Casona 4 min walk ## About this property ### Hotel Hacienda Cancun Hotel near Las Palapas Park Located close to Kabah Urban Park and Cancun Mall, Hotel Hacienda Cancun provides a terrace and a garden. Guests can connect to free WiFi in public areas. You'll also find perks like: - An outdoor pool along with sun loungers - Smoke-free premises, a 24-hour front desk, and luggage storage Room features All guestrooms at Hotel Hacienda Cancun have comforts such as air conditioning. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - TVs with cable channels - Ceiling fans and daily housekeeping ## Similar properties ![Standard Double Room | View from room](https://images.trvl-media.com/lodging/9000000/8030000/8026300/8026260/218cbf60.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Caribe Internacional Cancun Downtown Cancun - Pool - Kids pool - Restaurant - Air conditioning 6.2 830 reviews CA $46 CA $64 total includes taxes & fees Feb 5 - Feb 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=8026260&PinnedHotelID=8026260&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1530000/1522300/1522212/7e05ca68.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Cancun Center Cancun Downtown Cancun - Pool - Free WiFi - Air conditioning - Housekeeping 7.4 Good 253 reviews CA $60 CA $79 total includes taxes & fees Feb 19 - Feb 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=1522212&PinnedHotelID=1522212&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/9000000/8370000/8364300/8364209/28892ec4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Santa Maria Cancun Downtown Cancun - 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Housekeeping 6.8 71 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=8961542&PinnedHotelID=8961542&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=9586432,8026260,1522212,8364209,28065) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### More - Air conditioning - Ceiling fan - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 85.40 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector Property Registration Number 005-007-007298/2025 ### We should mention This property does not have elevators ### Property is also known as Hotel Hacienda Cancun Hacienda Cancun Radisson Cancun Cancun Radisson Hacienda Hotel Hacienda Cancun Hotel Hotel Hacienda Cancun Cancun Hotel Hacienda Cancun Hotel Cancun ## Frequently asked questions ### Does Hotel Hacienda Cancun have a pool? ### How much does it cost to stay at Hotel Hacienda Cancun? ### Is Hotel Hacienda Cancun pet-friendly? ### How much is parking? ### What time is check-in at Hotel Hacienda Cancun? ### What time is check-out at Hotel Hacienda Cancun? ### Where is Hotel Hacienda Cancun located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Hacienda Cancun Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.2 Cleanliness ### 7.6 Location ### 7.6 Staff & service ### 6.6 Property conditions & facilities 10 - Excellent 87 8 - Good 104 6 - Okay 91 4 - Poor 43 2 - Terrible 36 ## Reviews ### 8/10 Good #### Eden Mar 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place and comfy ##### Eden Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Wayne Aug 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was really good and clean and tidy and were really helpful ##### Wayne Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Wayne Aug 22, 2024 Liked: Staff & service, property conditions & facilities The staff were very helpful and polite even when i locked myself out of my a few times 😃 ##### Wayne Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Aldrin Dec 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Aldrin Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Franck Apr 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super hotel, if you want to go in Cancun and close to downtown it's the best one ##### Franck Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Misa Jun 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was good to stay for one night :) ##### Misa Stayed 1 night in Apr 2024 ### 6/10 Okay #### Margarita Guerra Jun 28, 2025 Liked: Staff & service No WiFi 😔 we only stayed 1night service was great at front desk. And lost of little spots to eat around. Our bed did have a couple of stains on it. But it was an easy quick and cheap stay. ##### Margarita Guerra Stayed 1 night in Jun 2025 ### 8/10 Good #### Chiara Anna Oct 26, 2025 Liked: Cleanliness I liked the position and the swimming pool even if it could be better cleaned... I didn't like that even if I clearly asked for a towels changing they didn't change them. I had to ask for toilet paper at the reception. Old but solid structure with A/C. There is no elevator but the building has a typical and welcoming structure. ##### Chiara Anna Stayed 4 nights in Aug 2025 ### 2/10 Terrible #### Bronagh Jul 30, 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Truly grim Wanted a place for a brief stay before an early morning flight. Welcome desk staff were very friendly but the hotel was not a nice place . Horrendous smell in the room & corridor, no hot water or WiFi and overall very very grimy feel. Earwigs in the bathroom. ##### Bronagh Stayed 1 night in Jul 2025 ### 8/10 Good #### allan Jan 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities #### Economy room is decent enough near Park It's a decent enough room for the money except they don't really have any place to put your items except for one spot ##### allan Stayed 1 night in Jan 2023 ### 8/10 Good #### allan Jan 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good value Overall a good experience, staff is very helpful. The only problem are barking dogs in back yards on back side of building ##### allan Stayed 1 night in Jan 2023 ### 2/10 Terrible #### Miguel Jul 30, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel is very old needs lots of upgrades rooms are smelly just terrible overall ##### Miguel Stayed 1 night in Jul 2024 ### 6/10 Okay #### Shelline Mar 11, 2025 Disliked: Amenities Other customers was very noisy,slamming doors etc.Especially late at night when you are trying to rest.The rooms are not sound proof. If you are someone who has a low tolerance for noise while resting this is a definite no no. ##### Shelline Stayed 5 nights in Mar 2025 ### 2/10 Terrible #### Americo Mar 29, 2023 Disliked: Amenities, property conditions & facilities Unfortunately the place is not what is on pictures, the rooms smell horrible. It's in a good location, but the property needs a very needed renovation, and clean up. We were supposed to stay there for 4 nights, we couldn't stay one. Tried to cancel, but I haven't heard from the property nor Expedia and it's been more than a week. ##### Americo Stayed 4 nights in Mar 2023 ### 10/10 Excellent #### KEVIN Jan 12, 2026 Liked: Cleanliness, staff & service, property conditions & facilities El aire no enfriaba tanto ##### KEVIN Stayed 1 night in Jan 2026 ### 6/10 Okay #### Samuel Nov 9, 2025 Liked: Cleanliness Unas colchas para taparse xq con esas sabanas muy delgadas no me quita el frio. ##### Samuel Stayed 1 night in Nov 2025 ### 4/10 Poor #### Eric Oct 31, 2025 Disliked: Cleanliness Torneira tanque sem agua, chuveiro pouca água. Barulho de bip estranho ##### Eric Stayed 4 nights in Oct 2025 ### 6/10 Okay #### Daniel E Jul 9, 2025 Liked: Staff & service #### Hotel centrico no es para vacaciones Es un hotel viejo. Pero bien ubicado en la parte central de cancun. No es recomendable para vacaciones ##### Daniel E Stayed 1 night in Jul 2025 ### 6/10 Okay #### Jose Alfredo Jun 12, 2025 Liked: Staff & service Disliked: Cleanliness #### Regular Es un hotel bastante regular, no ofrece las mejores instalaciones o algo de lujo pero está muy bien para el precio, si lo que buscas es solo un lugar a donde llegar a dormir y ya este hotel es perfecto. Lo único negativo es que no tiene wifi en las habitaciones ##### Jose Alfredo Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Eli Apr 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Exelente opción para hospedarse en cancun ##### Eli Stayed 5 nights in Apr 2025 ### 6/10 Okay #### BENOIT Apr 11, 2025 Personnel de la réception très sympathique mais la chambre très basique. ##### BENOIT Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Diana Mar 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Está en buena ubicación y sus al rededores tranquilos ##### Diana Stayed 1 night in Mar 2025 ### 4/10 Poor #### ALONSO Feb 21, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Es un hotel viejo y descuidado, la habitación muy incómoda, la cortina del baño de la regadera muy sucia, me dio mucho asco, hay termitas en el cuarto, la alberca lucía muy sucia, pésimo hotel ##### ALONSO Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Aldrin Nov 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excelente lugar ##### Aldrin Stayed 1 night in Nov 2024 ### 8/10 Good #### Quintin Nov 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy limpio! La verdad me encanta la limpieza, y q el personal es muy amable! Esta muy bien ubicado! ##### Quintin Stayed 2 nights in Nov 2024 ## Expedia's Latest Trends ### Hotels > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Hotel Riu Palace Kukulkan - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Kukulkan-Adults-Only-All-Inclusive.h80279416.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Grand Park Royal Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Grand-Park-Royal-Cancun-All-Inclusive.h19878.Hotel-Information) > > [Altitude at Krystal Grand Cancun - All inclusive](https://www.expedia.ca/Cancun-Hotels-Altitude-By-Krystal-Grand-Punta-Cancun-All-Inclusive.h19185431.Hotel-Information) > > [Melia Casa Maya Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hotel-Casa-Maya.h1498129.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.ca/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Villas Solymar](https://www.expedia.ca/Cancun-Hotels-Villas-Solymar.h91128689.Hotel-Information) > > [The Westin Resort & Spa, Cancun](https://www.expedia.ca/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information) > > [Laguna 1 Riva](https://www.expedia.ca/Cancun-Hotels-Laguna-1-Riva.h39638121.Hotel-Information) > > [Private pool!! - Hotel Zone Cancun - Beach access 40 steps](https://www.expedia.ca/Cancun-Hotels-Private-Pool-Cancun-Hotel-Zone-Beach-Access-5.h18761420.Hotel-Information) > > [Beachfront Penthouse on the Sand! 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