[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Caracol Puerto Morelos This laid-back hotel offers a warm atmosphere where travelers can unwind after exploring the charming Puerto Morelos Town Square nearby ![Junior Studio](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/59ccd826.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Balcony](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/f8b28af4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Studio](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/bc2e78e7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Studio](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/bb8ba41f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/d4261bfa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Caracol Puerto Morelos offers a pleasant terrace for guests to relax and use WiFi in public areas. The helpful 24-hour front desk staff assists with tour bookings and tickets, making daily adventures easier to arrange - a service previous guests particularly appreciate. 8.4 Very good ## Popular amenities - Housekeeping - 24/7 front desk - Air conditioning - Free WiFi ## Room options ### Check availability for these dates # Tonight [Sep. 25 - Sep. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sep. 26 - Sep. 27](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sep. 26 - Sep. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Standard Single Room, 1 Single Bed](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/c6b4d061.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 1 Twin Bed ### Highlights Air conditioning Flat-screen TV Daily housekeeping - Sleeps 2 - 1 Twin Bed ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/5e138117.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds 8.0 Very good 2 reviews ### Highlights Air conditioning Flat-screen TV Daily housekeeping - Sleeps 4 - 2 Double Beds ![Junior Studio](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/068ad3c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Studio ### Highlights Air conditioning Kitchenette Mini-fridge Flat-screen TV Microwave Coffee/tea maker Daily housekeeping - Sleeps 5 - 2 Double Beds OR 1 Twin Bed ## You may also like Ad ![Minibar, in-room safe, desk, laptop workspace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/61000000/60050000/60043200/60043197/6fe99fce_b.jpg?impolicy=resizecrop&rw=357&ra=fit) #### Secrets Riviera Cancún All Preferred - Adults Only - All inclusive Puerto Morelos - On private beach - Pool - Hot tub - Breakfast included 8.8 Excellent 333 reviews CA $574 CA $574 total includes taxes & fees Sep 28 - 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All Inclusive Puerto Morelos - Pool - Breakfast included - All-inclusive - Spa 8.0 Very good 1,047 reviews CA $375 CA $375 total includes taxes & fees Sep 26 - Sep 27 [](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information?chkin=2025-9-26&chkout=2025-9-27&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=3080a7c4-9074-4921-81d2-7c69cd996e78&top_cur=CAD) Ad ![On the beach](https://images.trvl-media.com/lodging/19000000/18610000/18604400/18604381/5d3ce3b1.jpg?impolicy=resizecrop&rw=357&ra=fit) #### Hotel Ojo de Agua Puerto Morelos - Pool - Free WiFi - Restaurant - Air conditioning 7.6 Good 1,010 reviews CA $64 CA $83 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Cancun-Hotels-Hotel-Ojo-De-Agua.h18604381.Hotel-Information?chkin=2025-10-4&chkout=2025-10-5&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=3080a7c4-9074-4921-81d2-7c69cd996e78&top_cur=CAD) Ad ![On the beach, white sand, beach cabanas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/49000000/48890000/48885100/48885098/63540074_b.jpg?impolicy=resizecrop&rw=357&ra=fit) #### The Fives Oceanfront Riviera Maya - All Inclusive Optional Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 414 reviews CA $218 CA $269 total includes taxes & fees Sep 27 - Sep 28 [](https://www.expedia.ca/Cancun-Hotels-The-Fives-OceanfrontAll-Senses-Inclusive.h48885098.Hotel-Information?chkin=2025-9-27&chkout=2025-9-28&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=3080a7c4-9074-4921-81d2-7c69cd996e78&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-HOTEL-CARACOL-PUERTO.h49183115.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-HOTEL-CARACOL-PUERTO.h49183115.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.84996%2C-86.87588&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=n0LccEYdhmfinCsQrL9-Qqh62RQ=) AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580 #### What's nearby - Ojo de Agua Beach - 3 min walk - 0.3 km - Puerto Morelos Town Square - 5 min walk - 0.5 km - Puerto Morelos Artists’ Cooperative - 5 min walk - 0.5 km - Puerto Morelos Beach - 4 min drive - 3.2 km - Crococun Zoo - 7 min drive - 6.0 km #### Getting around - Cancun Intl. Airport (CUN) - 27 min drive #### Restaurants - ‪La Sirena Restaurant, Lounge and Sports Bar - ‬4 min walk - ‪Merkadito Del Mar - ‬5 min walk - ‪Local Coffee + Shop - ‬1 min walk - ‪Peninsula - ‬4 min walk - ‪Yum yum Wok - ‬3 min walk ## About this property ### Hotel Caracol Puerto Morelos Hotel near Puerto Morelos Town Square Close to Puerto Morelos Beach, Hotel Caracol Puerto Morelos provides amenities like a terrace. Guests can connect to free WiFi in public areas. You'll also enjoy the following perks during your stay: - A 24-hour front desk, tour/ticket assistance, and smoke-free premises Room features All guestrooms at Hotel Caracol Puerto Morelos boast comforts such as air conditioning. More amenities include: - Showers and shampoo - Flat-screen TVs with cable channels ## Similar properties ![On the beach](https://images.trvl-media.com/lodging/19000000/18610000/18604400/18604381/5d3ce3b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ojo de Agua Puerto Morelos - Pool - Free WiFi - Restaurant - Air conditioning 7.6 Good 1,010 reviews CA $64 CA $83 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=18604381&PinnedHotelID=18604381&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 10:00 PM, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/107000000/106670000/106668000/106667918/b3819048.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Areia Boutique Hotel - Puerto Morelos Puerto Morelos - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 84 reviews CA $71 CA $91 total includes taxes & fees Sep 29 - Sep 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=106667918&PinnedHotelID=106667918&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/42000000/41530000/41526800/41526736/3c4f4042.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Velero Puerto Morelos Puerto Morelos - Pool - Kitchen - Parking included - Free WiFi 8.2 Very good 38 reviews CA $62 CA $81 total includes taxes & fees Sep 26 - Sep 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=41526736&PinnedHotelID=41526736&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach/ocean view](https://images.trvl-media.com/lodging/7000000/6310000/6302700/6302626/79d2ab1a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Arrecifes Suites Puerto Morelos - Pool - Parking included - Free WiFi - Air conditioning 8.2 Very good 522 reviews CA $74 CA $94 total includes taxes & fees Sep 26 - Sep 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=6302626&PinnedHotelID=6302626&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/102000000/101050000/101042800/101042753/728379f0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Puerto Morelos Puerto Morelos - Pet-friendly - Free WiFi - Air conditioning - Business services 8.2 Very good 10 reviews CA $40 CA $53 total includes taxes & fees Sep 26 - Sep 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=101042753&PinnedHotelID=101042753&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/18000000/17120000/17119000/17118967/977bb509.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Morelos Beach Front Hotel Puerto Morelos - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 798 reviews CA $97 CA $123 total includes taxes & fees Sep 26 - Sep 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=17118967&PinnedHotelID=17118967&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/8000000/7490000/7481100/7481051/5ca79cf0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Corales Suites Puerto Morelos - Pool - Kids pool - Free WiFi - Air conditioning 8.6 Excellent 402 reviews CA $91 CA $115 total includes taxes & fees Sep 26 - Sep 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=7481051&PinnedHotelID=7481051&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/67000000/66160000/66159400/66159340/b8388c3f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tequila Cancun Puerto Morelos - Pool - Pet-friendly - Parking included - Free WiFi 8.4 Very good 139 reviews CA $51 CA $67 total includes taxes & fees Sep 28 - Sep 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-28&endDate=2025-09-29&selected=66159340&PinnedHotelID=66159340&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 11:00 PM, sun loungers](https://images.trvl-media.com/lodging/34000000/33250000/33249100/33249064/1ddce5e3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hokhmah Heart Hotel Puerto Morelos - Pool - Spa - Pet-friendly - Parking included 8.8 Excellent 54 reviews CA $45 CA $59 total includes taxes & fees Oct 25 - Oct 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=33249064&PinnedHotelID=33249064&HadPinnedHotel=true®ionId=-1&adults=2) ![Cottage, 2 Double Beds](https://images.trvl-media.com/lodging/111000000/110700000/110691600/110691570/8b2b0ee0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kabañas & Beach Club Ojo de Agua Puerto Morelos - Pool - Parking included - Free WiFi - Restaurant 8.2 Very good 43 reviews CA $99 CA $125 total includes taxes & fees Sep 26 - Sep 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=110691570&PinnedHotelID=110691570&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - No elevator ### More - Mosquito nets - Smoking not allowed ## Room amenities ### Bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with cable channels ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 5:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11:30 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention This property does not have elevators ### Property is also known as Hotel Puerto Caracol HOTEL CARACOL PUERTO Caracol Puerto Morelos Hotel Caracol Puerto Morelos Hotel Hotel Caracol Puerto Morelos Puerto Morelos Hotel Caracol Puerto Morelos Hotel Puerto Morelos ## Frequently asked questions ### Is Hotel Caracol Puerto Morelos pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hotel Caracol Puerto Morelos? > As of Sept 25, 2025, prices found for a 1-night stay for 2 adults at Hotel Caracol Puerto Morelos on Sept 27, 2025 start from CA $53.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-HOTEL-CARACOL-PUERTO.h49183115.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hotel Caracol Puerto Morelos? > This property doesn't offer parking. ### What time is check-in at Hotel Caracol Puerto Morelos? > Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Caracol Puerto Morelos? > Check-out is at 11:30 AM. ### Where is Hotel Caracol Puerto Morelos located? > Situated in Puerto Morelos, this hotel is within a 5-minute walk of Ojo de Agua Beach and Puerto Morelos Town Square. San Jose Catholic Parish and Arrecife de Puerto Morelos National Park are also within 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Caracol Puerto Morelos Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 23 8 - Good 11 6 - Okay 10 4 - Poor 1 2 - Terrible 1 ### 8.8/10 Cleanliness ### 8.8/10 Staff & service ### 6.8/10 Amenities ### 7.8/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 8/10 Good #### Paulina Oct 29, 2024 nice place, friendely staff ##### Paulina Stayed 7 nights in Oct 2024 ### 10/10 Excellent #### Francois Dec 30, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, well located , not noisy ##### Francois ### 10/10 Excellent #### Marisol Mar 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente personal. ##### Marisol Stayed 3 nights in Feb 2025 ### 8/10 Good #### Michelle Apr 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery. ##### Michelle Stayed 1 night in Apr 2025 ### 8/10 Good #### Karen Jan 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great friendly service. Bed was very firm. ##### Karen Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Cody Mar 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff. ##### Cody Stayed 25 nights in Feb 2023 ### 8/10 Good #### Laventrice Feb 11, 2025 Liked: Cleanliness, staff & service, room comfort #### Caracol in puerto Morelos Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk. ![](https://a.travel-assets.com/ugc/hotel-reviews/3DA38D8E72BED2A3249F77AD5349F89EE15BFB581739316681633.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1126EF7D30A9C30C9A5BB179AAA915C6FD5EEDB31739316681605.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Laventrice Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Verified traveller Dec 25, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The staff at Hotel Caracol Staff at hotel is very service oriented and helped with any of our needs and beyond. Every service also done with smiles and friendly words! The staff is the best! ##### Verified traveller Stayed 4 nights in Dec 2022 ### 6/10 Okay #### Chris Feb 4, 2024 Liked: Staff & service No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it. ##### Chris Stayed 14 nights in Jan 2024 ### 6/10 Okay #### Fritz Feb 20, 2023 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities What I didn't like was they didn't allow you to take the towels to the beach.... Air conditioner leaked water every time it came on.... last night there, the water from the ac filled a trash can of 18 inches high almost to the top. Kept us awake. ##### Fritz Stayed 15 nights in Jan 2023 ### 6/10 Okay #### duncan Jan 27, 2024 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere ##### duncan Stayed 3 nights in Jan 2024 ### 6/10 Okay #### victor manuel montaño Aug 5, 2025 Liked: Staff & service, property conditions & facilities No me puede conectar a Internet en mi habitación, la puerta del baño se notaba con poco mantenimiento. ##### victor manuel montaño Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Carlos Aug 2, 2025 ##### Carlos Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Giselly Jun 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities Tiene muy buena ubicación y precio accesible. ##### Giselly Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Verified traveller Mar 16, 2025 #### Bonne position, mais service à améliorer. Bon emplacement, mais difficile de dormir à cause des bruits provenant de la rue et sourtout de la structure même, chambres pas insonorisé. On endand la télé ou la chasse de l'eau des autres chambres. L'eau de la douche à peine tiède. ##### Verified traveller Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Neil Mar 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Neil Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Verified traveller Feb 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Takami Feb 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities location ##### Takami Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Cuauhtemoc Jan 23, 2025 Disliked: Amenities, property conditions & facilities Un hotel muy sencillo😏 ##### Cuauhtemoc Stayed 3 nights in Jan 2025 ### 8/10 Good #### Lewis Jan 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Lewis Stayed 1 night in Jan 2025 ### 2/10 Terrible #### Juan C Jan 8, 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### Very disappointed Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night. ![Window in the room ](https://a.travel-assets.com/ugc/hotel-reviews/9E65F5BB51A7A4A4D20394B25E59812FEE42B08D1736301881539.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Shower without hot water ](https://a.travel-assets.com/ugc/hotel-reviews/45DB913779226E1923FDD92D080DCB4D4CADE6EC1736301885508.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from the window ](https://a.travel-assets.com/ugc/hotel-reviews/AE16D90CB3309371D65CD316C5EAF00ECFDD2D101736301887043.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Bathroom door broken](https://a.travel-assets.com/ugc/hotel-reviews/A159A99B169B91FE39BEBD1BDFA2252CB8C81D751736301883487.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan C Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Valerie Dec 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Valerie Stayed 3 nights in Dec 2024 ### 8/10 Good #### Beatrice Sep 30, 2024 Liked: Staff & service, amenities Boendet var ok, de hade endast internet i receptionen. Så fort man kom in på sitt rum försvann internet. ##### Beatrice Stayed 1 night in Sep 2024 ### 8/10 Good #### Lynn Mar 8, 2024 ##### Lynn Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### Gilmer Aguilar Sosa Mar 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Gilmer Aguilar Sosa Stayed 1 night in Mar 2024 ## Expedia's Latest Trends ### Hotels > [Fairmont Mayakoba Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Fairmont-Mayakoba-All-Inclusive.h10364193.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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