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# Kempinski Hotel Cancún

Travelers relax in beach cabanas with ocean views at this Cancún resort, where aromatherapy treatments and poolside refreshments await

![On the beach, white sand, beach cabanas, sun loungers](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-b8e2c257.jpg?impolicy=resizecrop&rw=598&ra=fit)

![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2556x0y4-b5835a03.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Property amenity](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w2546h3836x4y4-c84b8cbb.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Exterior](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/92f66d59.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Miscellaneous](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/3391d23e.jpg?impolicy=resizecrop&rw=297&ra=fit)

-   Overview
-   Rooms
-   Location
-   Policies

Kempinski Hotel Cancún, near Luxury Avenue Shopping Mall, offers a white sand beach and six distinctive restaurants. Guests enjoy Kayantá Spa treatments, pickleball, and poolside drinks. Kids love the playground, while adults can join yoga classes or visit the café.

VIP Access

9.4

Exceptional

## Popular amenities

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VIP Access

### 

Get more when you're a member

-   Save 15% or more on select VIP Access properties when you reach Silver tier or above
-   Experience top-rated quality and exceptional service
-   Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

[Learn more](https://www.expedia.ca/lp/b/vipaccess)

## Room options

### Check availability for these dates

Tonight

[Oct. 10 - Oct. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

Tomorrow

[Oct. 11 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

This weekend

[Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

Next weekend

[Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

All rooms

1 bed

2 beds

3+ beds

Showing 15 of 15 rooms

![Club Suite (Seaside)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/f770c0c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Club Suite (Seaside)

### Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

-   883 sq ft
    
-   1 bedroom
    
-   Partial sea view
    
-   Sleeps 3
    
-   1 King Bed
    

![Suite (Seaside)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-21b16ded.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Suite (Seaside)

10.0

Exceptional

1 review

### Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

-   882 sq ft
    
-   1 bedroom
    
-   Partial sea view
    
-   Sleeps 3
    
-   1 King Bed
    

![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Suite (Seafront)

### Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

-   882 sq ft
    
-   1 bedroom
    
-   Sea view
    
-   Sleeps 3
    
-   1 King Bed
    

![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Club Double Room (Seaside)

10.0

Exceptional

1 review

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

Renovated in 2023

-   441 sq ft
    
-   Partial sea view
    
-   Sleeps 4
    
-   2 Double Beds
    

![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Club Room, 1 King Bed (Seaside)

10.0

Exceptional

2 reviews

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

Renovated in 2023

-   441 sq ft
    
-   Partial sea view
    
-   Sleeps 3
    
-   1 King Bed
    

![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Club Suite (Seafront)

### Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

-   883 sq ft
    
-   1 bedroom
    
-   Partial sea view
    
-   Sleeps 3
    
-   1 King Bed
    

![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Double Room (Seafront)

9.0

Wonderful

4 reviews

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

Down duvet

-   441 sq ft
    
-   Sea view
    
-   Sleeps 4
    
-   2 Double Beds
    

![Panoramic Suite](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-f4063652.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Panoramic Suite

### Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

-   882 sq ft
    
-   1 bedroom
    
-   Sea view
    
-   Sleeps 3
    
-   1 King Bed
    

![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Presidential Suite

### Highlights

Balcony or patio

Separate dining area

Separate sitting area

Individually furnished

Private outdoor hot tub

Air conditioning

Heating

Connecting rooms available

-   2464 sq ft
    
-   1 bedroom
    
-   Sea view
    
-   Sleeps 3
    
-   1 King Bed
    

![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Room, 1 King Bed (Seaside)

9.6

Exceptional

32 reviews

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

Separate bedroom

-   441 sq ft
    
-   1 bedroom
    
-   Sea view
    
-   Sleeps 3
    
-   1 King Bed
    

![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Club Room, 1 King Bed (Club Seafront)

10.0

Exceptional

2 reviews

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

Renovated in 2023

-   441 sq ft
    
-   Partial sea view
    
-   Sleeps 3
    
-   1 King Bed
    

![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Room, 1 King Bed (Seafront)

10.0

Exceptional

11 reviews

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

Down duvet

-   441 sq ft
    
-   Sea view
    
-   Sleeps 3
    
-   1 King Bed
    

![Deluxe Double Room (Seaside)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-e17dda21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Double Room (Seaside)

8.4

Very good

5 reviews

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

Down duvet

-   441 sq ft
    
-   Sea view
    
-   Sleeps 4
    
-   2 Double Beds
    

![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Club Double Room (Seafront)

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

Renovated in 2023

-   441 sq ft
    
-   Sea view
    
-   Sleeps 4
    
-   2 Double Beds
    

![Suite (The Saasil)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-3ec54de1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Suite (The Saasil)

### Highlights

Balcony or patio

Separate dining area

Separate sitting area

Individually furnished

Private pool

Air conditioning

Heating

Connecting rooms available

-   1905 sq ft
    
-   3 bedrooms
    
-   Beach view
    
-   Sleeps 6
    
-   3 King Beds
    

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## About the area

![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.09383%2C-86.76858&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-G4nmsKAc4L5p0j4tPkuumJuBeE=)

Retorno del Rey No. 36, Cancun, QROO, 77500

#### What's nearby

-   Aquaworld - 16 min walk - 1.4 km
    
-   La Isla Shopping Mall - 3 min drive - 1.8 km
    
-   Cancun Interactive Aquarium - 3 min drive - 1.8 km
    
-   Iberostar Cancun Golf Course - 4 min drive - 3.9 km
    
-   Delfines Beach - 5 min drive - 5.3 km
    

#### Getting around

-   Cancun Intl. Airport (CUN) - 18 min drive
    

#### Restaurants

-   ‪La Veranda - ‬9 min walk
    
-   ‪Club Bistro - ‬9 min walk
    
-   ‪Taboo Cancún - ‬6 min walk
    
-   ‪Nebbiolo - ‬5 min walk
    
-   ‪La Madalena - ‬6 min walk
    

## About this property

### Kempinski Hotel Cancún

Luxury eco-certified resort located near Aquaworld with rooms refurbished in 2023

Located close to Luxury Avenue Shopping Mall and La Isla Shopping Mall, Kempinski Hotel Cancún provides a beach bar, a poolside bar, and a terrace. With a beachfront location, beachfront dining, and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, a manicure/pedicure, and hydrotherapy at Kayantá Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and seafood. Yoga classes and Pilates classes are offered at the health club; Kempinski Hotel Cancún also has an art gallery on site, designer stores on site, and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with speed of 50+ Mbps.

Other perks at this resort include:

-   2 outdoor pools along with free cabanas, sun loungers, and pool umbrellas
-   Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
-   A free beach club on site, supervised childcare (surcharge), and a pickleball court
-   A banquet hall, smoke-free premises, and meeting rooms
-   Guest reviews give top marks for the beach locale, helpful staff, and first-rate property condition

Room features

All 363 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.

Extra amenities include:

-   Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
-   Bathrooms with rainfall showers and deep soaking tubs
-   42-inch LCD TVs with cable channels
-   Balconies or patios, wardrobes/closets, and recycling

### All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

### Food and beverages

All buffet meals, snacks, and beverages included

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Dining availability limited at one or more venues

Gourmet or à la carte dining limited to 3 meals per stay

### Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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## Property amenities

### Internet

-   Available in all rooms: Free WiFi
    
-   In-room WiFi speed: 50+ Mbps
    
-   Available in some public areas: Free WiFi
    

### Parking and transportation

-   24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
    
-   Limo/town car service
    
-   Limited onsite parking
    
-   Wheelchair-accessible parking available
    

### Food and drink

-   Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
    
-   2 bars/lounges
    
-   6 restaurants
    
-   A beach bar
    
-   A coffee shop/cafe
    
-   A poolside bar
    
-   Coffee and tea in common areas
    
-   Couples/private dining
    
-   Private picnics
    

### Restaurants on site

-   Casitas
    
-   El Café Mexicano
    
-   Fantino
    
-   The Caribe Bar &Grill
    
-   The Club Grill
    

### Things to do

-   2 outdoor pools
    
-   Art gallery
    
-   Children's club
    
-   Designer stores
    
-   Fitness classes
    
-   Free beach club
    
-   Full-service spa
    
-   Health club
    
-   Hot tub
    
-   Outdoor tennis court
    
-   Piano
    
-   Pickleball
    
-   Pilates classes
    
-   Playground
    
-   Sauna
    
-   Shopping
    
-   Steam room
    
-   Tennis lessons
    
-   TV in common areas
    
-   Yoga classes
    

### Family friendly

-   2 outdoor pools
    
-   Children's club (surcharge)
    
-   In-room babysitting (surcharge)
    
-   Laundry facilities
    
-   Lifeguards on site
    
-   Playground
    
-   Rollaway/extra bed (surcharge)
    
-   Stroller
    
-   Supervised activities for children (surcharge)
    

### Conveniences

-   24-hour front desk
    
-   ATM
    
-   Gift shop/newsstand
    
-   Guidebooks
    
-   Hair salon
    
-   Laundry facilities
    
-   Luggage storage
    
-   Safe at front desk
    

### Guest services

-   Concierge services
    
-   Dry cleaning/laundry service
    
-   Housekeeping (daily)
    
-   Multilingual staff
    
-   Porter/bellhop
    
-   Proposal/romance packages
    
-   Tour and ticket assistance
    
-   Turndown service
    
-   Wedding services
    

### Business services

-   8 meeting rooms
    
-   Computer station
    
-   Conference center (290,625 square feet of space)
    

### Outdoors

-   Beach cabanas (surcharge)
    
-   Beach loungers
    
-   Beach towels
    
-   Beach umbrellas
    
-   Free pool cabanas
    
-   Garden
    
-   In a nature reserve
    
-   On the bay
    
-   On the beach
    
-   Outdoor furniture
    
-   Pool loungers
    
-   Pool umbrellas
    
-   Terrace
    

### Full-service spa

-   8 treatment rooms
    
-   Aromatherapy
    
-   Body scrubs
    
-   Body wraps
    
-   Couples treatment rooms
    
-   Deep-tissue massages
    
-   Detox wraps
    
-   Facials
    
-   Hot stone massages
    
-   Hot tub
    
-   Hydrotherapy
    
-   Manicures/pedicures
    
-   Mud bath
    
-   Outdoor treatment areas
    
-   Prenatal massages
    
-   Reflexology
    
-   Sauna
    
-   Spa open daily
    
-   Sports massages
    
-   Steam room
    
-   Swedish massages
    
-   Thai massages
    

### Accessibility

-   If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    
-   6 accessible parking spaces
    
-   Accessible airport shuttle
    
-   Area rugs in public areas
    
-   Assistive listening devices in meeting rooms
    
-   Elevator (60 inch wide door)
    
-   Front entrance ramp
    
-   Grab bar near toilet (39 inches high)
    
-   Hardwood flooring in public areas
    
-   Height-adjustable showerhead
    
-   Low-height door lock
    
-   Low-height electrical outlets in bathroom
    
-   Smooth flooring in public areas
    
-   Thin carpet in public areas
    
-   Transfer shower
    
-   Well-lit path to entrance
    
-   Wheelchair accessibility
    
-   Wheelchair accessible (may have limitations)
    
-   Wheelchair-accessible concierge desk
    
-   Wheelchair-accessible gym
    
-   Wheelchair-accessible lounge
    
-   Wheelchair-accessible parking
    
-   Wheelchair-accessible path of travel
    
-   Wheelchair-accessible path to elevator
    
-   Wheelchair-accessible pool
    
-   Wheelchair-accessible public washroom
    
-   Wheelchair-accessible restaurant
    
-   Wheelchair-accessible spa
    
-   Wheelchair-width doorways
    

### More

-   1 building
    
-   9 floors
    
-   Ballroom
    
-   Banquet hall
    
-   Belle Époque architecture
    
-   Built in 1993
    
-   Comprehensive food waste policy
    
-   Lifeguards
    
-   Reception hall
    
-   Renovated guestrooms - January 2023
    
-   Smoking not allowed
    

## Room amenities

### Bedroom

-   Blackout drapes
    
-   Down comforter
    
-   Hypo-allergenic bedding
    
-   Premium bedding
    
-   Rollaway/extra bed (surcharge)
    

### Bathroom

-   Bathrobes
    
-   Deep soaking bathtub
    
-   Free toiletries
    
-   Hair dryer
    
-   Private bathroom
    
-   Rainfall showerhead
    
-   Separate bathtub and shower
    
-   Slippers
    
-   Towels provided
    

### Entertainment

-   42-inch LCD TV with cable channels
    
-   iPod dock
    
-   Pay movies
    

### Food and drink

-   24-hour room service
    
-   Champagne service
    
-   Espresso maker
    
-   Meal delivery service
    
-   Minibar
    
-   Restaurant dining guides
    

### More

-   Air conditioning (climate-controlled)
    
-   Connecting rooms available
    
-   Desk
    
-   Desk chair
    
-   Heating
    
-   Iron/ironing board
    
-   Laptop workspace
    
-   Mobile key entry
    
-   Phone
    
-   Recycling
    
-   Safe
    

## Policies

### Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

### Check-out

Check-out before noon

### Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

### Access methods

Staffed front desk

### Pets

Pets not allowed

### Children and extra beds

Children are welcome

2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 50.0 per night

Cribs (infant beds) are not available

### Property payment types

## Important information

### Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

-   A tax is imposed by the city: USD 4.30 per accommodation, per night
-   Resort fee: USD 58 per accommodation, per night

The resort fee includes:

-   Additional inclusions

We have included all charges provided to us by the property.

### Optional extras

-   Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
-   Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
-   Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

### You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

### We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

A car is recommended for transportation to and from this property

Guests under 16 years old are not allowed in the spa

## Frequently asked questions

### Does Kempinski Hotel Cancún have a pool?

> Yes, this property has 2 outdoor pools.

### How much does it cost to stay at Kempinski Hotel Cancún?

> As of Oct 10, 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on Oct 16, 2025 start from CA $440.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices.

### Is Kempinski Hotel Cancún pet-friendly?

> No, pets are not allowed at this property.

### How much is parking at Kempinski Hotel Cancún?

> Limited spots are available.

### What time is check-in at Kempinski Hotel Cancún?

> Check-in start time: 3:00 PM; Check-in end time: anytime.

### What time is check-out at Kempinski Hotel Cancún?

> Check-out is at noon.

### Does Kempinski Hotel Cancún provide a shuttle to the airport?

> Yes, there's an airport shuttle that runs on request. A fee of USD 200 per vehicle applies.

### Are there all-inclusive benefits at Kempinski Hotel Cancún?

> Some rate plans available at this resort are all-inclusive.

### Where is Kempinski Hotel Cancún located?

> Located in Zona Hotelera, this beachfront resort is connected to a shopping center and within 1 mi (2 km) of Luxury Avenue Shopping Mall and Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 mi (3 km).

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## Kempinski Hotel Cancún Reviews

9.4

### Exceptional

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines)

### 9.8

Cleanliness

### 9.4

Amenities

### 9.6

Staff & service

### 9.2

Eco-friendliness

### 9.4

Property conditions & facilities

10 - Excellent

561

8 - Good

67

6 - Okay

23

4 - Poor

10

2 - Terrible

25

### 10/10 Excellent

#### John

Aug 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Staff and Hotel are Fantastic!

##### John

Stayed 9 nights in Jul 2025

### 10/10 Excellent

#### Rosanna

Sep 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed in a one bedroom 1 and 1/2 bath suite which was beautiful.

![](https://a.travel-assets.com/ugc/hotel-reviews/2c38d824-ab89-43f9-af13-5f3a0d4540f4-1757549510131.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/349d6a32-5525-4b16-a837-824971dd5303-1757549510096.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/adb088fe-e2ca-480e-97bb-84e61636b07f-1757549510375.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/f904440d-81a3-4e7f-b6c2-7b74ffa8152d-1757549510384.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Rosanna

Stayed 5 nights in Aug 2025

### 8/10 Good

#### Chad

Oct 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was incredibly warm and welcoming, going out of their way to answer every question and make sure all of our needs were taken care of. Our room was spotless and offered a stunning view of the ocean. The pools were also exceptionally well-maintained, with attentive staff ensuring everything was clean and enjoyable.

##### Chad

Stayed 1 night in Sep 2025

### 10/10 Excellent

#### Clayton

Aug 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is by far the best resort in Cancun

##### Clayton

Stayed 3 nights in Jul 2025

### 10/10 Excellent

#### Alan Edwin

Sep 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is first class.

##### Alan Edwin

Stayed 4 nights in Aug 2025

### 10/10 Excellent

#### Sergio

Sep 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place. Super clean great service!. Ocean view was excellent. I would definitely go back and I would highly recommend it!!

##### Sergio

Stayed 3 nights in Sep 2025

### 10/10 Excellent

#### Clay

Jun 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay..

##### Clay

Stayed 4 nights in Mar 2025

### 10/10 Excellent

#### Jake

Jul 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

10/10 The breakfast is amazing!

##### Jake

Stayed 3 nights in Jul 2025

### 8/10 Good

#### Jorge e

Sep 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great property but not kid friendly. There are no options for kids other than the pool. Don’t expect any activities. Just a good place to relax

##### Jorge e

Stayed 2 nights in Sep 2025

### 8/10 Good

#### Carlos

Aug 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent staff

##### Carlos

Stayed 4 nights in Jul 2025

### 10/10 Excellent

#### Judit

Aug 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This service was absolutely exceptional. A wonderful and refined atmosphere.

##### Judit

Stayed 5 nights in Aug 2025

### 10/10 Excellent

#### Madalina

Jun 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property,amazing staff!

![](https://a.travel-assets.com/ugc/hotel-reviews/9634a177-b7ef-45c6-b865-04d1477d264c-1750018676351.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/9723a272-8186-40be-acc7-0d949ca5b27e-1750018678849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Madalina

Stayed 1 night in Jun 2025

### 10/10 Excellent

#### Nadia

Jul 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

It’s one of the best resorts on the strip in Cancun. Also best food/restaurants in Cancun.

##### Nadia

Stayed 3 nights in Jul 2025

### 10/10 Excellent

#### Johnna B

Jul 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed this stay and the VIP treatment. Everything was top tier!! This is the place I will stay when in Cancun in the future.

![](https://a.travel-assets.com/ugc/hotel-reviews/d8d99aeb-d35b-4928-b3f5-6332a9c1c77c-1752184828587.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Johnna B

Stayed 6 nights in Jun 2025

### 10/10 Excellent

#### Emilio

Jul 7, 2025

Liked: Amenities

Is quiet and relaxing and it’s clean

![From our balcony room ](https://a.travel-assets.com/ugc/hotel-reviews/a4cc566f-0a4a-401a-83bf-6d910e7ad307-1751906459224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Emilio

Stayed 8 nights in Jun 2025

### 10/10 Excellent

#### Cristina

May 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel

##### Cristina

Stayed 2 nights in May 2025

### 10/10 Excellent

#### Hesham

Jul 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great hotel, it is just missing a regular cafe to have a cup of coffee at any time of the day.

##### Hesham

Stayed 4 nights in Jul 2025

### 10/10 Excellent

#### Tim

Apr 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The place is amazing ..very classy hotel !

##### Tim

Stayed 1 night in Apr 2025

### 10/10 Excellent

#### Lina

Aug 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good hotel, not too much entertainment, but dining options were nice, staff friendly, property was clean. I only stayed 4 nights and went on daily tours, so I didn’t get to use spa or gym etc., however, I checked them out and they looked nice .

##### Lina

Stayed 5 nights in Jul 2025

### 10/10 Excellent

#### Leyanis

Jun 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An exceptional hotel and a truly memorable stay. The service was outstanding from start to finish. I highly recommend this property to anyone seeking a top-tier experience.

##### Leyanis

Stayed 2 nights in Jun 2025

### 10/10 Excellent

#### Heather S

Jul 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10…will definitely return! The staff, location, cleanliness, view…ALL impeccable!

##### Heather S

Stayed 4 nights in Jun 2025

### 10/10 Excellent

#### Roopak

Apr 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The ocean font room, dining and service was brilliant. We had a great time staying here.

##### Roopak

Stayed 2 nights in Apr 2025

### 6/10 Okay

#### ZABIULLAH

May 1, 2025

Liked: Cleanliness, staff & service

The ocean view is spectacular and proximity to the beach is fantastic.

##### ZABIULLAH

Stayed 4 nights in Apr 2025

### 10/10 Excellent

#### Lilian

Jun 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful. Great service by all the staff. Good food.

##### Lilian

Stayed 3 nights in Jun 2025

### 10/10 Excellent

#### Gregory

Mar 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location, great beach

##### Gregory

Stayed 8 nights in Mar 2025

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