Title: Kempinski Hotel Cancún - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kempinski Hotel Cancún Travelers relax in beach cabanas with ocean views at this Cancún resort, where aromatherapy treatments and poolside refreshments await ## Photo gallery for Kempinski Hotel Cancún ![On the beach, white sand, beach cabanas, sun loungers - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/24afb577.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/6F041AF43BE87A195BD3F075922F344A/23141830-d477-4eb9-89ab-cea79c7529ad-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Premium bedding, down comforters, minibar, in-room safe - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3836h2557x4y3-72b0db89.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Suite - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2556x0y4-b5835a03.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3399h3840x3y0-56212cbd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Kempinski Hotel Cancún, near Luxury Avenue Shopping Mall, offers a white sand beach and six distinctive restaurants. Guests enjoy Kayantá Spa treatments, pickleball, and poolside drinks. Kids love the playground, while adults can join yoga classes or visit the café. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - All-inclusive - Free WiFi VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 26 - Jan. 27](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 27 - Jan. 28](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 15 of 15 rooms ### View all photos for Club Suite (Seaside) ![Club Suite (Seaside)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/f770c0c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite (Seaside) ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding - 883 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Partial sea view ### View all photos for Suite (Seaside) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-21b16ded.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Seaside) 10.0 Exceptional 1 review ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 - 882 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Partial sea view ### View all photos for Suite (Seafront) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Seafront) ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 - 882 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Sea view ### View all photos for Club Double Room (Seaside) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Double Room (Seaside) 10.0 Exceptional 1 review ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - 441 sq ft - Sleeps 4 - 2 Double Beds - Partial sea view ### View all photos for Club Room, 1 King Bed (Seaside) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed (Seaside) 10.0 Exceptional 2 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - 441 sq ft - Sleeps 3 - 1 King Bed - Partial sea view ### View all photos for Club Suite (Seafront) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite (Seafront) ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding - 883 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Partial sea view ### View all photos for Deluxe Double Room (Seafront) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room (Seafront) 9.0 Wonderful 4 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Premium bedding - 441 sq ft - Sleeps 4 - 2 Double Beds - Sea view ### View all photos for Panoramic Suite ![Panoramic Suite](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-f4063652.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Suite ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 - 882 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Sea view ### View all photos for Presidential Suite ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Balcony or patio Separate dining area Separate sitting area Individually furnished Private outdoor hot tub Air conditioning Heating Connecting rooms available - 2464 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Sea view ### View all photos for Deluxe Room, 1 King Bed (Seaside) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Seaside) 9.6 Exceptional 34 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Down duvet - 441 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Sea view ### View all photos for Club Room, 1 King Bed (Club Seafront) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed (Club Seafront) 10.0 Exceptional 2 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - 441 sq ft - Sleeps 3 - 1 King Bed - Partial sea view ### View all photos for Deluxe Room, 1 King Bed (Seafront) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Seafront) 10.0 Exceptional 15 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Premium bedding - 441 sq ft - Sleeps 3 - 1 King Bed - Sea view ### View all photos for Deluxe Double Room (Seaside) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room (Seaside) 8.8 Excellent 6 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Premium bedding - 441 sq ft - Sleeps 4 - 2 Double Beds - Sea view ### View all photos for Club Double Room (Seafront) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Double Room (Seafront) ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - 441 sq ft - Sleeps 4 - 2 Double Beds - Sea view ### View all photos for Suite (The Saasil) ![Suite (The Saasil)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-3ec54de1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (The Saasil) ### Highlights Balcony or patio Separate dining area Separate sitting area Individually furnished Private pool Air conditioning Heating Connecting rooms available - 1905 sq ft - 3 bedrooms - Sleeps 6 - 3 King Beds - Beach view ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) ## About the area Located on the beach, Kempinski Hotel Cancún is in Zona Hotelera neighborhood and is connected to a shopping center. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Luxury Avenue Shopping Mall and La Isla Shopping Mall. El Rey Ruins and Forum By The Sea Mall are two other places to visit that come recommended. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) [View more Resorts in Cancun](https://www.expedia.ca/Cancun-Resort-Hotels.d179995-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.09383%2C-86.76858&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-G4nmsKAc4L5p0j4tPkuumJuBeE=) Retorno del Rey No. 36, Cancun, QROO, 77500 ### What's nearby - ![🎶 Birds flying high, you know how I feel! 🎶 Parasailing along the coast of Cancun is an awesome experience, we were even lucky enough to spot a few turtles swimming below! ☀️🐢🐠🐟🌴😀 #GoProANZ #GoPro #Mexico ](https://images.trvl-media.com/place/179995/c00eea74-23e1-42d6-896a-bdcd84883d55.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ballenas Beach 2 min walk \- 0.2 km - ![Aquaworld showing signage](https://images.trvl-media.com/place/6075634/d57890af-4f42-4bb4-8cfa-c5ca115a7165.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Aquaworld 16 min walk \- 1.4 km - ![Cancun_LaIslaShoppingMall_6075610_190](https://images.trvl-media.com/place/6075610/0f026e52-8aa6-4036-8e50-6e927536acff.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) La Isla Shopping Mall 3 min drive \- 1.8 km - Luxury Avenue Shopping Mall 11 min walk \- 1.0 km - Kukulcan Plaza Shopping Mall 11 min walk \- 1.0 km ### Getting around - Cancun Intl. Airport (CUN) 18 min drive ### Restaurants - La Veranda 9 min walk - Club Bistro 9 min walk - Nebbiolo 5 min walk - Taboo Cancún 6 min walk - Restaurante Zen 11 min walk ## About this property ### Kempinski Hotel Cancún Luxury family-friendly resort located near Luxury Avenue Shopping Mall with rooms refurbished in 2023 Located close to Aquaworld and La Isla Shopping Mall, Kempinski Hotel Cancún provides a beach bar, a poolside bar, and a terrace. With a beachfront location, beachfront dining, and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, reflexology, and a manicure/pedicure at Kayantá Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and seafood. Pilates classes and fitness classes are offered at the health club; Kempinski Hotel Cancún also has an art gallery on site, designer stores on site, and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with speed of 50+ Mbps. Other perks at this resort include: - 2 outdoor pools along with free cabanas, sun loungers, and pool umbrellas - Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court - A free beach club on site, supervised childcare (surcharge), and a pickleball court - A 24-hour front desk, wedding services, and tour/ticket assistance - Guest reviews give top marks for the beach locale, helpful staff, and first-rate property condition Room features All 363 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property. Extra amenities include: - Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge) - Bathrooms with rainfall showers and deep soaking tubs - 42-inch LCD TVs with cable channels - Balconies or patios, wardrobes/closets, and recycling ### All-inclusive details All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Food and beverages All buffet meals, snacks, and beverages included In-room minibar (all beverages included) In-room liquor dispensers Meals and beverages at companion properties Dining availability limited at one or more venues Gourmet or à la carte dining limited to 3 meals per stay ## Similar properties ![On the beach](https://images.trvl-media.com/lodging/1000000/590000/582800/582720/6e00febf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Cancun Resort & Spa Zona Hotelera - Pool - Hot tub - Spa - Kids pool 9.4 Exceptional 1,004 reviews CA $423 CA $588 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=582720&PinnedHotelID=582720&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/20000/12700/12689/39e99fb6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Fiesta Americana Coral Beach Cancun - 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Pet friendly - Parking included 9.4 Exceptional 173 reviews CA $1,096 CA $1,503 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=61523736&PinnedHotelID=61523736&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=25978,582720,12689,5531551,12937) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge - Limo/town car service - Limited onsite parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children - 2 bars/lounges - 6 restaurants - A beach bar - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas - Couples/private dining - Private picnics ### Restaurants on site - Casitas - El Café Mexicano - Fantino - The Caribe Bar &Grill - The Club Grill ### Things to do - 2 outdoor pools - Art gallery - Children's club - Designer stores - Fitness classes - Free beach club - Full-service spa - Health club - Hot tub - Outdoor tennis court - Piano - Pickleball - Pilates classes - Playground - Sauna - Shopping - Steam room - Tennis lessons - TV in common areas - Yoga classes ### Family friendly - 2 outdoor pools - Children's club (surcharge) - In-room babysitting (surcharge) - Laundry facilities - Lifeguards on site - Playground - Rollaway/extra bed (surcharge) - Stroller - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 8 meeting rooms - Computer station - Conference center (290,625 square feet of space) ### Outdoors - Beach cabanas (surcharge) - Beach loungers - Beach towels - Beach umbrellas - Free pool cabanas - Garden - In a nature reserve - On the bay - On the beach - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 8 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Mud bath - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 6 accessible parking spaces - Accessible airport shuttle - Area rugs in public areas - Assistive listening devices in meeting rooms - Elevator (60 inch wide door) - Front entrance ramp - Grab bar near toilet (39 inches high) - Hardwood flooring in public areas - Height-adjustable showerhead - Low-height door lock - Low-height electrical outlets in bathroom - Smooth flooring in public areas - Thin carpet in public areas - Transfer shower - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-width doorways ### More - 1 building - 9 floors - Ballroom - Banquet hall - Belle Époque architecture - Built in 1993 - Comprehensive food waste policy - Lifeguards - Reception hall - Renovated guestrooms - January 2023 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Hypo-allergenic bedding - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 42-inch LCD TV with cable channels - iPod dock - Pay movies ### Food and drink - 24-hour room service - Champagne service - Espresso maker - Meal delivery service - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Heating - Iron/ironing board - Laptop workspace - Mobile key entry - Phone - Recycling - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 50.0 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.88 per accommodation, per night - Resort fee: USD 58 per accommodation, per night The resort fee includes: - Additional inclusions We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children - Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7) - Rollaway bed fee: USD 50.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25 A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24 A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31 A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1 Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is recommended for transportation to and from this property Guests under 16 years old are not allowed in the spa ## Frequently asked questions ### Does Kempinski Hotel Cancún have a pool? ### How much does it cost to stay at Kempinski Hotel Cancún? ### Is Kempinski Hotel Cancún pet-friendly? ### How much is parking? ### What time is check-in at Kempinski Hotel Cancún? ### What time is check-out at Kempinski Hotel Cancún? ### Does Kempinski Hotel Cancún provide a shuttle to the airport? ### Are there all-inclusive benefits at Kempinski Hotel Cancún? ### Where is Kempinski Hotel Cancún located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Kempinski Hotel Cancún Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.4 Amenities ### 9.6 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 612 8 - Good 74 6 - Okay 27 4 - Poor 12 2 - Terrible 26 ## Reviews ### 10/10 Excellent #### SALLY-ANN Dec 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Lovely comfortable room and friendly staff as always ##### SALLY-ANN Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Victoria Jan 19, 2026 Liked: Cleanliness, amenities, property conditions & facilities 10/10 from the moment I stepped out of the car. This was an incredible place to stay!! I highly recommend it if you’re in Cancún. The staff was outstanding, amenities were perfect, beach was incredible! Thank you to Michelle and others for making my birthday special! ![](https://a.travel-assets.com/ugc/hotel-reviews/5023e61d-262b-4e35-a374-d4216513dc49-1768851535824.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Victoria Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Robert Jan 15, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property is great showing little sign of age but classical style of 5 star hotel. Breakfast was great especially Angel had us covered every day. Heated pools and great beach . Not too busy which makes it easy to enjoy the pools beaches and food options. Be ready to spend top $ for food and drinks which are exceptionally prepared. ##### Robert Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Alfred Mark Jan 13, 2026 Liked: Cleanliness, amenities, property conditions & facilities The staff was absolutely amazing—friendly, attentive, and truly made the experience special. The hotel itself and the room could benefit from a refresh, as they feel a bit dated, but everything was very clean and well maintained. Despite that, we were extremely pleased with our stay and would happily return thanks to the outstanding service and overall experience. ##### Alfred Mark Stayed 5 nights in Jan 2026 ### 8/10 Good #### Kia Dec 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hospitality. Convenient location. Walkable to multiple restaurants. My only complaint is that they didn’t have an airport shuttle and their private shuttle was overpriced at $100 for a 20 min ride. ##### Kia Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Michelle Elizabeth Dec 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is our 4th stay at this property and we will be returning. The amazing staff at every level and attention to detail is above all the rest. Club level was amazing once again and big thanks to Oscar, Wilberth and Alberto for providing exceptional service to us during our stay. We also enjoyed Cafe Mexicano and treated equally as well by all the staff we encountered. Alberto, Jorge, and Ozman thanks for providing exceptional service as well. Big thanks to Kempinski Cancún for another wonderful stay. ##### Michelle Elizabeth Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Melvin Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was spotless ##### Melvin Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Omar Ali Mohammad Dec 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is the 2nd time in a row there! Thos place never disappointed me! The food is at a separate level from all the others! I got a 7-star service! I can't ask for more! I oove evrything about it. I got room service twice a day with extra towels each time! Amazing experience! ##### Omar Ali Mohammad Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Hugo Nov 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities This is the kind of place you don’t want to write a review to keep it for yourself. Service is great. Fantino restaurant is amazing and location is unbeatable. You 10 great restaurants walking distance. I come here at least once a year and will be coming back. PS. This hotel used to be the Ritz Carlton. I definitely recommend it! ##### Hugo Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Rosanna Sep 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed in a one bedroom 1 and 1/2 bath suite which was beautiful. ![](https://a.travel-assets.com/ugc/hotel-reviews/2c38d824-ab89-43f9-af13-5f3a0d4540f4-1757549510131.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/349d6a32-5525-4b16-a837-824971dd5303-1757549510096.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/adb088fe-e2ca-480e-97bb-84e61636b07f-1757549510375.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f904440d-81a3-4e7f-b6c2-7b74ffa8152d-1757549510384.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rosanna Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### JOSE O Sep 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff was professional, service oriented and extremely well trained and responsive ##### JOSE O Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Jake Jul 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities 10/10 The breakfast is amazing! ##### Jake Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Madalina Jun 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful property,amazing staff! ![](https://a.travel-assets.com/ugc/hotel-reviews/9634a177-b7ef-45c6-b865-04d1477d264c-1750018676351.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9723a272-8186-40be-acc7-0d949ca5b27e-1750018678849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Madalina Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Nadia Jul 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities It’s one of the best resorts on the strip in Cancun. Also best food/restaurants in Cancun. ##### Nadia Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Emilio Jul 7, 2025 Liked: Amenities Is quiet and relaxing and it’s clean ![From our balcony room ](https://a.travel-assets.com/ugc/hotel-reviews/a4cc566f-0a4a-401a-83bf-6d910e7ad307-1751906459224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Emilio Stayed 8 nights in Jun 2025 ### 10/10 Excellent #### Gregory Mar 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location, great beach ##### Gregory Stayed 8 nights in Mar 2025 ### 10/10 Excellent #### Roopak Apr 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The ocean font room, dining and service was brilliant. We had a great time staying here. ##### Roopak Stayed 2 nights in Apr 2025 ### 6/10 Okay #### ZABIULLAH May 1, 2025 Liked: Cleanliness, staff & service The ocean view is spectacular and proximity to the beach is fantastic. ##### ZABIULLAH Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Junesa Feb 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property, and staff was very nice. Loved our stay there ##### Junesa Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Leyanis Jun 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An exceptional hotel and a truly memorable stay. The service was outstanding from start to finish. I highly recommend this property to anyone seeking a top-tier experience. ##### Leyanis Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Heather S Jul 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 10/10…will definitely return! The staff, location, cleanliness, view…ALL impeccable! ##### Heather S Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Helen Jun 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic property. Lovely room. Hotel is right on the beach with a great pool area. Great breakfast ##### Helen Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Lina Aug 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel, not too much entertainment, but dining options were nice, staff friendly, property was clean. I only stayed 4 nights and went on daily tours, so I didn’t get to use spa or gym etc., however, I checked them out and they looked nice . ##### Lina Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Agnieszka Apr 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing experience, excellent food and service ##### Agnieszka Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Sashank Mar 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent property great location and view from room and one of the best beaches in Cancun ##### Sashank Stayed 5 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Privilege Aluxes Isla Mujeres Adults Only](https://www.expedia.ca/Cancun-Hotels-Privilege-Aluxes-Isla-Mujeres-Adults-Only.h2232591.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Selina Shared Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Selina-Cancun-Downtown.h37871073.Hotel-Information) > > [Mayambe Private Village](https://www.expedia.ca/Cancun-Hotels-Mayambe-Private-Village.h12468734.Hotel-Information) > > [Digital Nomads Hotel & Co-Living](https://www.expedia.ca/Cancun-Hotels-Nomads-Co-Working-Co-Living.h105903550.Hotel-Information) > > [Dreams Playa Mujeres Golf & Spa Resort - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Playa-Mujeres-Golf-Spa-Resort.h13363267.Hotel-Information) > > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Maya Cha'an Guesthouse](https://www.expedia.ca/Cancun-Hotels-Maya-Chaan-Guesthouse.h10268555.Hotel-Information) > > [Hotel Uxmal](https://www.expedia.ca/Cancun-Hotels-Hotel-Uxmal.h114123937.Hotel-Information) > > [YurInn](https://www.expedia.ca/Cancun-Hotels-YurInn.h31503746.Hotel-Information) > > [Hotel Kavia Plus Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Kavia-Plus.h61500633.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Casa La Ceiba](https://www.expedia.ca/Cancun-Hotels-Casa-La-Ceiba.h25008980.Hotel-Information) > > [Hyatt Centric Playa del Carmen - Downtown House & Beach House](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information) > > [Hotel del Sol](https://www.expedia.ca/Cancun-Hotels-Hotel-Del-Sol.h3544559.Hotel-Information) > > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Departamento Rentas Vacacionales Cancun 003](https://www.expedia.ca/Cancun-Hotels-Departamento-Rentas-Vacacionales-Cancun-003.h23551527.Hotel-Information) > > [The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) > > [Hotel Colonial Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Colonial-Cancun.h7941149.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Mezcal Hotel](https://www.expedia.ca/Cancun-Hotels-Enigmatic-Hotel-Restaurant-Bar.h9768352.Hotel-Information) > > [La Maison Bleue](https://www.expedia.ca/Cancun-Hotels-La-Maison-Bleue.h74510278.Hotel-Information) > > [Casa Frida Kahlo](https://www.expedia.ca/Cancun-Hotels-Casa-Frida-Kahlo.h68336253.Hotel-Information) > > [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information)