Title: Essenzia de Cancun (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=64277477&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Essenzia de Cancun Travelers discover their own Cancun rhythm just steps from Forum Beach and La Isla Shopping Mall, with local breakfast flavors fueling nearby explorations ## Photo gallery for Essenzia de Cancun ![Exterior - Essenzia de Cancun (Cancun)](https://images.trvl-media.com/lodging/65000000/64280000/64277500/64277477/4b5f7c52.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Essenzia de Cancun (Cancun)](https://images.trvl-media.com/lodging/65000000/64280000/64277500/64277477/634701ec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Design Room - Essenzia de Cancun (Cancun)](https://images.trvl-media.com/lodging/65000000/64280000/64277500/64277477/f5591298.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Essenzia de Cancun (Cancun)](https://images.trvl-media.com/lodging/65000000/64280000/64277500/64277477/b2de94c3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Design Room (2 King Beds) - Essenzia de Cancun (Cancun)](https://images.trvl-media.com/lodging/65000000/64280000/64277500/64277477/2b224862.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The vibrant energy of Cancun flows through Essenzia de Cancun, with abundant shopping and dining. Enjoy meals at three restaurants or grab coffee from the café. Relax with free WiFi, work out at the gym, or play pool. ## Reviews 7.6 Good ## Popular amenities - Pet friendly - Parking included - Free WiFi - Air conditioning - Gym ## Room options ### Check availability for these dates Tonight [Mar. 12 - Mar. 13](https://www.expedia.ca/Hotel-Search?startDate=2026-03-12&endDate=2026-03-13&selected=64277477&PinnedHotelID=64277477&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-12&endDate=2026-03-13&selected=64277477&PinnedHotelID=64277477&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 13 - Mar. 14](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=64277477&PinnedHotelID=64277477&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=64277477&PinnedHotelID=64277477&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 13 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=64277477&PinnedHotelID=64277477&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=64277477&PinnedHotelID=64277477&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=64277477&PinnedHotelID=64277477&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=64277477&PinnedHotelID=64277477&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Design Room ![Design Room](https://images.trvl-media.com/lodging/65000000/64280000/64277500/64277477/8fec3c49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Design Room ### Highlights Individually decorated Air conditioning Flat-screen TV Down duvet Blackout drapes/curtains Separate bedroom Rainfall showerhead Private bathroom - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Design Room (2 King Beds) ![Design Room (2 King Beds)](https://images.trvl-media.com/lodging/65000000/64280000/64277500/64277477/w3000h2245x0y0-43a614d0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Design Room (2 King Beds) 7.6 Good 7 reviews ### Highlights Individually decorated Air conditioning Flat-screen TV Down duvet Blackout drapes/curtains Separate bedroom Rainfall showerhead Private bathroom - 1 bedroom - Sleeps 4 - 2 King Beds ## You may also like Ad ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/980000/978800/978748/6840a1fd.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Smart Cancun The Urban Oasis Downtown Cancun - Pool - Parking included - Free WiFi - Restaurant 7.6 Good 1,002 reviews CA $99 CA $126 total includes taxes & fees Mar 24 - Mar 25 [](https://www.expedia.ca/Cancun-Hotels-Smart-Cancun-By-Oasis.h978748.Hotel-Information?chkin=2026-3-24&chkout=2026-3-25&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=beb658f9-e757-4885-bdea-e7a657811c83&top_cur=CAD) Ad ![2 outdoor pools](https://images.trvl-media.com/lodging/62000000/61530000/61523800/61523736/w5760h3835x0y5-6ae0d865.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Waldorf Astoria Riviera Maya Cancun - Pool - Spa - Pet friendly - Parking included 9.4 Exceptional 190 reviews CA $952 CA $1,307 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Cancun-Hotels-Waldorf-Astoria-Cancun.h61523736.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=beb658f9-e757-4885-bdea-e7a657811c83&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/72000000/71560000/71554900/71554881/9c10107e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Cancun Airport Cancun - 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Pool - All-inclusive - Spa - Kids pool 7.6 Good 3,176 reviews CA $535 CA $654 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Cancun-Hotels-Seadust-Cancun-All-Inclusive-Family-Resort.h1579645.Hotel-Information?chkin=2026-3-22&chkout=2026-3-23&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=beb658f9-e757-4885-bdea-e7a657811c83&top_cur=CAD) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6310000/6302300/6302296/74e98083_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Residences Riviera Cancún All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 9.2 Wonderful 1,001 reviews CA $492 CA $660 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Puerto-Morelos-Hotels-Grand-Residences-Riviera-Cancun-All-Inclusive.h6302296.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=beb658f9-e757-4885-bdea-e7a657811c83&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Essenzia-De-Cancun.h64277477.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Essenzia-De-Cancun.h64277477.Hotel-Information) ## About the area Located near the beach, Essenzia de Cancun is in Zona Hotelera, a neighborhood in Cancun. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are not to be missed. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13748%2C-86.75153&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4hL8_hf9QuoWTCDXGFD7-5guSTI=) 8 Blvd. Kukulcan, Zona Hotelera, Cancun, QROO, 77500 ### What's nearby - ![Cancun_PlazaCaracolMall_6075624_140](https://images.trvl-media.com/place/6075624/81e333f2-91b1-4c65-a111-d2cb711e6f54.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza Caracol Mall 2 min walk \- 0.2 km - ![Cancun sunset #green ](https://images.trvl-media.com/place/179995/56f2f067-89b1-4e9b-a6c3-73ef1d592370.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Caracol Beach 9 min walk \- 0.8 km - ![Cancun Forum beach Playa Gaviota Azul](https://images.trvl-media.com/place/6242190/58c17b27-91d9-429b-b276-821cba6676ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Forum Beach 11 min walk \- 1.0 km - ![Gaviota Azul Beach showing swimming, tropical scenes and a sandy beach](https://images.trvl-media.com/place/6242291/12fa2fdb-c06e-49da-981d-dffe22cb67f0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gaviota Azul Beach 14 min walk \- 1.2 km - Cancun Convention Center 8 min walk \- 0.7 km ### Getting around - Cancun Intl. Airport (CUN) 24 min drive ### Restaurants - Kawachi Specialty Restaurant 4 min walk - Turquesa Restaurant 5 min walk - Miramar 5 min walk - Lounge 24 2 min walk - Lobby Bar 2 min walk ## About this property ### Essenzia de Cancun Hotel near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park Close to Cancun Convention Center and Forum Beach, Essenzia de Cancun provides shopping on site, a coffee shop/cafe, and a gym. Stay connected with free in-room WiFi. Other perks at this hotel include: - Free self parking - Cooked-to-order breakfast (surcharge), luggage storage, and a billiards/pool table - A 24-hour front desk, tour/ticket assistance, and an elevator - Guest reviews give top marks for the location Room features All guestrooms are individually decorated, and have comforts such as air conditioning, in addition to amenities like free WiFi. Other conveniences in all rooms include: - Bathrooms with rainfall showers and soap - Flat-screen TVs with satellite channels - LED light bulbs, daily housekeeping, and desks ## Similar properties ![Pool](https://images.trvl-media.com/lodging/28000000/27410000/27406600/27406592/14c7bbed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nílu Cancun Zona Hotelera by Selina Zona Hotelera - Pet friendly - Parking included - Free WiFi - Restaurant 8.2 Very good 67 reviews CA $78 CA $103 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=27406592&PinnedHotelID=27406592&HadPinnedHotel=true®ionId=-1&adults=2) ![Individually decorated, individually furnished, blackout drapes](https://images.trvl-media.com/lodging/10000000/9560000/9554900/9554858/93cd98bb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Costa Cancun Zona Hotelera - Pet friendly - Parking included - Free WiFi - Air conditioning 7.2 Good 602 reviews CA $73 CA $96 total includes taxes & fees Mar 25 - 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Pool - Breakfast included - Pet friendly - Parking included 8.8 Excellent 2,810 reviews CA $172 CA $219 total includes taxes & fees Mar 21 - Mar 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=61419732&PinnedHotelID=61419732&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=64277477&PinnedHotelID=64277477&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=64277477,27406592,9554858,1858661,58187053) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 9 to 99 per person - A coffee shop/cafe ### Things to do - Billiards/pool table - Gym - Shopping ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator (39 inch wide door) - Well-lit path to entrance ### More - At least 80% lighting from LEDs - Communal living room - Eco-friendly cleaning products used - Humane treatment of captive wild animals - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Private bathroom - Rainfall showerhead - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### More - Air conditioning - Desk - Individual decor - LED lighting ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 4:00 AM Early check-in subject to availability Early check-in fee: USD 15 Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 15 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 15 Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total (up to 33 lbs per pet) Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.96 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 9 to 99 per person - Pet fee: USD 15 per pet (varies based on length of stay) plus USD 15 one-time cleaning fee - Service animals are exempt from fees - Early check-in fee: USD 15 (subject to availability) - Late check-out is available for a fee (subject to availability) - Housekeeping is available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available This property uses eco-friendly cleaning products ### We should mention This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Essenzia de Cancun Hotel Essenzia de Cancun Cancun Essenzia de Cancun Adults Only Essenzia de Cancun Hotel Cancun ## Frequently asked questions ### Is Essenzia de Cancun pet-friendly? ### How much is parking? ### What time is check-in at Essenzia de Cancun? ### What time is check-out at Essenzia de Cancun? ### Where is Essenzia de Cancun located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Essenzia de Cancun Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.0 Amenities ### 8.2 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 112 8 - Good 81 6 - Okay 41 4 - Poor 23 2 - Terrible 29 ## Reviews ### 8/10 Good #### Daniel Dec 23, 2025 Liked: Cleanliness Disliked: Amenities Large clean room. Great area and price. ##### Daniel Stayed 11 nights in Dec 2025 ### 6/10 Okay #### Alexius Jan 26, 2026 The hot tub did not get hot. This was very disappointing. The location is easy to get to and had a nice restaurant very close for breakfast. Interesting concept of converting a mall into a hotel, the room was large and quiet. ##### Alexius Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Armando Jul 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel is very close to the Hotel Zone and the price is very affordable, very comfortable and quite. Within walking distance to the beaches and the Super Market. ##### Armando Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Victor Apr 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very good location. ##### Victor Stayed 1 night in Apr 2025 ### 8/10 Good #### Ervin Dec 7, 2023 Liked: Cleanliness, staff & service Good value in a good location. ##### Ervin Stayed 12 nights in Nov 2023 ### 10/10 Excellent #### Sahara Jan 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really nice and close to restaurants and club's. ##### Sahara ### 8/10 Good #### gary Apr 21, 2025 Liked: Staff & service #### WONDFERFUL Great staff and wonderful location. The beach is across the street ##### gary Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Valerian Jul 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very "efficient" (what you get for the money you pay). Good location, clean, quiet (stayed here at the end of the busy season). Nothing to complain. Interesting approach, to convert a (closed) shopping mall into a hotel. ##### Valerian Stayed 5 nights in Jul 2025 ### 8/10 Good #### CJ Feb 15, 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities For the money, the rooms were large, beds were king sized, and all clean. The hotel has little amenities but there's a cute coffee shop with a great breakfast on the backside. My teenage sons loved exploring the old hotel ##### CJ Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Arturo Jun 7, 2025 Liked: Cleanliness, amenities The lady was very kind, even though it was 2-3 hours before check-in. She gave me the room so I could change, leave my things, and go to the beach. Everything was great and close ##### Arturo Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Bogdan Jan 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hey , I like this hotel I see every room different design that is very good looking. ##### Bogdan Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Rob Jan 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This has been a fantastic hotel that is now past its prime but still very comfortable, inviting and intriguing. The staff are helpful and the morning breakfast buffet is very good. ##### Rob Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### Edelmira Mar 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Love the location, easy to walk to restaurants, take busses, wonderful areas for those who like to walk. I recommend it ##### Edelmira Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Samantha Apr 21, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Staff was amazing, but this place had cockroaches and the bed had hair in the sheets floor dirty like it wasn’t mopped properly had a mildew smell ##### Samantha Stayed 1 night in Apr 2025 ### 10/10 Excellent #### George Nov 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very nice room ##### George Stayed 1 night in Oct 2023 ### 8/10 Good #### jerome Joseph Aug 31, 2023 Liked: Cleanliness, staff & service I enjoyed my stay. Wonderful for those who will be out most the dayotherwise what's the point while i cancun.staff helpful and attentive. Work being done there so appearance needs some help.but cost made up for that.i would recommend or perhaps leave it as my little secret place ##### jerome Joseph Stayed 5 nights in Aug 2023 ### 6/10 Okay #### Verified traveller Nov 30, 2023 Liked: Staff & service, room comfort #### Okay stay Emplyees were friendly and helpful. The hotel seemed a bit outdated and a bit noisy from the hallway. Beds were comfortable and good and location fine for a few nights before continuing travels. ##### Verified traveller Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Mario Jan 11, 2025 Liked: Amenities, property conditions & facilities Each employee I encountered was friendly, knowledgeable and helpful. They were patient in answering my questions. I want to commend the women preparing the breakfasts. The food was good, hot and tasty! The restaurant was clean, airy and comfortable. The rooftop pool was an unexpected treat. ##### Mario Stayed 5 nights in Jan 2025 ### 8/10 Good #### paola Nov 12, 2023 Liked: Cleanliness, staff & service Good location. You get what you pay for. We just needed it for 1 night and it was good enough ##### paola Stayed 1 night in May 2023 ### 8/10 Good #### Denise May 25, 2025 Liked: Cleanliness, staff & service Check/in was great and the attendant was friendly and helpful. Everything was clean and the A/C worked well. However it was difficult to find the entrance which was around the side of the building itself, which is a converted mall. In essence, there is no natural light inside the room and no views to any grounds as such. But there was a good number of lights inside the unit itself. ##### Denise Stayed 1 night in May 2025 ### 6/10 Okay #### Verified traveller Jan 7, 2025 Liked: Room comfort Disliked: Property conditions & facilities #### Great location, decent hotel This hotel was very close to the beach and a lot of tourist attractions which made it really easily accessible. reception was very good for arranging tours for us but they didn't even have an extra blanket when we asked for one. due to heavy poor on the day the roof was leaking in the hallway. the gym was not really in a working condition. Room was spacious and clean but would have preferred carpet floors instead of tile. ##### Verified traveller Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Ismael May 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A gem in the hotel zone The outside of the hotel may probably fool you, but as soon as you enter the property, you notice a simple front desk and hallways, but good customer service. Something that should be mentioned is that the bathrooms that are considered public are aging and appear abandoned. But when you enter your room, you can see a room that is on par with large renowned hotels, clean and comfortable, I fell in love with my room. This hotel is undoubtedly a gem in the hotel zone and at a price that cannot be matched. It has a buffet restaurant, the food is good and the service is friendly. If you plan to spend the whole day out, this is the right hotel. ##### Ismael Stayed 1 night in Jan 2024 ### 6/10 Okay #### Yanet Aug 29, 2023 The room was fine, the problem is that the hotel has a different name than the one that appears on the web, after all, everything is fine. ##### Yanet Stayed 1 night in Aug 2023 ### 4/10 Poor #### Laurie Jan 2, 2024 Liked: Staff & service Disliked: Property conditions & facilities The property has only one thing going for it and that’s location . It smelled in the room . It was run down and terrible signage . We were lucky the cab driver knew where it was. Never had hot water whole week we were there . Room was cold and no heat as we got some bad weather . Our room was clean but never got hand towel and had to ask for bath towels . In saying that we found the staff friendly and helpful with requests . It’s only good if you get a great deal to stay as close to everything otherwise don’t book here . The place is literally falling apart . We were at highest season Xmas week so we got a great rate compared to other very overpriced hotels . Also we felt safe walking everywhere . ##### Laurie Stayed 4 nights in Dec 2023 ### 6/10 Okay #### Long Soui Feb 17, 2026 Friendly staff, convenient location, but hotel and room are very outdated. ##### Long Soui Stayed 2 nights in Feb 2026 ### Expedia's Latest Trends ### Hotels > - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > - [Hyatt Centric Playa del Carmen - Downtown House & Beach House](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information) > - [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > - [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > - [Maya Cha'an Guesthouse](https://www.expedia.ca/Cancun-Hotels-Maya-Chaan-Guesthouse.h10268555.Hotel-Information) > - [Hotel del Sol](https://www.expedia.ca/Cancun-Hotels-Hotel-Del-Sol.h3544559.Hotel-Information) > - [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > - [Privilege Aluxes Isla Mujeres Adults Only](https://www.expedia.ca/Cancun-Hotels-Privilege-Aluxes-Isla-Mujeres-Adults-Only.h2232591.Hotel-Information) > - [Hotel Uxmal](https://www.expedia.ca/Cancun-Hotels-Hotel-Uxmal.h114123937.Hotel-Information) > - [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > - [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - [YurInn](https://www.expedia.ca/Cancun-Hotels-YurInn.h31503746.Hotel-Information) > - [Departamento Rentas Vacacionales Cancun 003](https://www.expedia.ca/Cancun-Hotels-Departamento-Rentas-Vacacionales-Cancun-003.h23551527.Hotel-Information) > - [Mezcal Boutique Hotel](https://www.expedia.ca/Cancun-Hotels-Enigmatic-Hotel-Restaurant-Bar.h9768352.Hotel-Information) > - [Selina Shared Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Selina-Cancun-Downtown.h37871073.Hotel-Information) > - [Hotel Kavia Plus Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Kavia-Plus.h61500633.Hotel-Information) > - [The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) > - [La Maison Bleue](https://www.expedia.ca/Cancun-Hotels-La-Maison-Bleue.h74510278.Hotel-Information) > - [Mayambe Private Village](https://www.expedia.ca/Cancun-Hotels-Mayambe-Private-Village.h12468734.Hotel-Information) > - [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > - [Hotel Colonial Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Colonial-Cancun.h7941149.Hotel-Information) > - [Casa Frida Kahlo](https://www.expedia.ca/Cancun-Hotels-Casa-Frida-Kahlo.h68336253.Hotel-Information) > - [Digital Nomads Hotel & Co-Living](https://www.expedia.ca/Cancun-Hotels-Nomads-Co-Working-Co-Living.h105903550.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > - [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > - [Dreams Playa Mujeres Golf & Spa Resort - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Playa-Mujeres-Golf-Spa-Resort.h13363267.Hotel-Information) > - [Casa La Ceiba](https://www.expedia.ca/Cancun-Hotels-Casa-La-Ceiba.h25008980.Hotel-Information)