Title: Casa Cielo Cancun - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Cielo Cancun Travelers can explore downtown Cancun's iconic plazas before returning to this urban oasis for poolside relaxation or productive work sessions ![Outdoor pool](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/88a7eaad.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Fridge, microwave, toaster, blender](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/8a7cb482.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/893a3732.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/6f7081e1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, toaster, blender](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/d082afbb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa Cielo Cancun sits in downtown Cancun's center, offering a peaceful retreat with its garden and outdoor pool. Guests can use WiFi throughout, relax on the terrace, or utilize coworking spaces while staying just minutes from Plaza Las Americas and Plaza 28. 6.4 ## Popular amenities - Pool - Laundry - Kitchen - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 25 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 26 - Oct. 27](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Standard Room, 1 Double Bed, Ensuite](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/904bd3f0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Ensuite ### Highlights Separate dining area Individually furnished Individually decorated Private pool Air conditioning Refrigerator Dining table Flat-screen TV - Sleeps 2 - 1 Double Bed ![Room, 1 King Bed, Pool Access](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/f79da768.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Pool Access ### Highlights Separate dining area Individually furnished Individually decorated Private pool Air conditioning Refrigerator Dining table Flat-screen TV - Sleeps 2 - 1 King Bed ![1 bedroom, hypo-allergenic bedding, individually decorated](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/2d015750.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View ### Highlights Separate dining area Individually furnished Individually decorated Private pool Air conditioning Refrigerator Dining table Flat-screen TV - Sleeps 2 - 1 Queen Bed and 1 Twin Sofa Bed ![Standard Room, 1 Double Bed, Private Bathroom](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/60721c9e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Private Bathroom ### Highlights Separate dining area Individually furnished Individually decorated Private pool Air conditioning Refrigerator Dining table Flat-screen TV - Sleeps 2 - 1 Double Bed ## You may also like Ad ![4 outdoor pools, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Cielo-Cancun.h30628355.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Cielo-Cancun.h30628355.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.15303%2C-86.82271&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=efjNnUIKFJwpxkRPSuobptNuxRY=) Calle Cielo, Cancun, QROO, 77500 #### What's nearby - Plaza Las Americas - 8 min walk - 0.7 km - Las Palapas Park - 14 min walk - 1.2 km - Plaza 28 - 17 min walk - 1.5 km - Puerto Cancun Marina Town Center - 4 min drive - 2.5 km - Playa Tortugas - 8 min drive - 6.4 km #### Getting around - Cancun Intl. Airport (CUN) - 17 min drive #### Restaurants - ‪Arandanos - ‬7 min walk - ‪La Casa de los Abuelos - ‬4 min walk - ‪Los Tarascos - ‬8 min walk - ‪La Parroquia de Veracruz - ‬9 min walk - ‪Chila & Quil - ‬14 min walk ## About this property ### Casa Cielo Cancun Guesthouse near Plaza Las Americas Take advantage of a terrace, a garden, and laundry facilities at Casa Cielo Cancun. Guests can connect to free in-room WiFi. Other perks include: - An outdoor pool - A roundtrip airport shuttle (surcharge), luggage storage, and coworking spaces - Tour/ticket assistance and smoke-free premises Room features All guestrooms are individually furnished, and have comforts such as private pools and air conditioning, in addition to thoughtful touches like free WiFi and dining tables. Extra conveniences in all rooms include: - Bathrooms with rainfall showers and tubs or showers - 45-inch flat-screen TVs with digital channels - Wardrobes/closets, separate dining areas, and communal kitchens ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/900000/896500/896465/aa5202af.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mia Reef Isla Mujeres - All Inclusive Isla Mujeres - On private beach - Pool - Breakfast included - All-inclusive 8.0 Very good 1,084 reviews CA $456 CA $562 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=896465&PinnedHotelID=896465&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/93000000/92500000/92498400/92498346/2cf34905.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Torre Sofia great apartments & estudios Downtown Cancun - Pool - Kitchen - Free WiFi - Air conditioning 8.8 Excellent 89 reviews CA $100 CA $127 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=92498346&PinnedHotelID=92498346&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/119000000/118760000/118754200/118754190/ca00cfac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barcelona Condos Cancun Downtown Cancun - Pool - Parking included - Free WiFi - Air conditioning 8.4 Very good 9 reviews CA $111 CA $176 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=118754190&PinnedHotelID=118754190&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187053/495ab521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cyan Cancun Resort & Spa Zona Hotelera - On private beach - Pool - Spa - Parking included 7.6 Good 1,603 reviews CA $111 CA $140 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=58187053&PinnedHotelID=58187053&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/29000000/28840000/28831700/28831632/960a59ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Extended Suites Cancún Cumbres Cancun - Pool - Kitchen - Parking included - Free WiFi 8.0 Very good 893 reviews CA $59 CA $79 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=28831632&PinnedHotelID=28831632&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/20000000/19640000/19637600/19637549/499cab5d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Palmeras Alfredo V. 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Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out fee: USD 15 ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation There is no front desk at this property Guests must contact the property in advance for check-in instructions; access will be through a private entrance To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation A virtual front desk provides assistance to guests ### Access methods Private entrance ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: USD 32 per room (one-way) - Airport shuttle fee per child: USD 32 (one-way) - Late check-out fee: USD 15 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit ### We should mention This property does not have elevators Pool access available from 7:00 AM to 11:00 PM No pets and no service animals are allowed at this property ### Property is also known as Casa Cielo Cancun Guesthouse Casa Cielo Cancun Cancun Casa Cielo Cancun Guesthouse Casa Cielo Cancun Guesthouse Cancun ## Frequently asked questions ### Does Casa Cielo Cancun have a pool? > Yes, this property has an outdoor pool. Pool access is from 7:00 AM–11:00 PM. ### Is Casa Cielo Cancun pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Casa Cielo Cancun? > There is free parking nearby. ### What time is check-in at Casa Cielo Cancun? > Check-in start time: 3 PM; Check-in end time: anytime. ### What time is check-out at Casa Cielo Cancun? > Check-out is at noon. Late check-out is available for USD 15. ### Does Casa Cielo Cancun provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 6:00 AM–11:30 PM on request. A fee of USD 32 per room applies. ### Where is Casa Cielo Cancun located? > Located in Downtown Cancun, this guesthouse is within a 10-minute walk of Plaza Las Americas and Chopo Medical Laboratory. Ceviche Square and Amerimed Hospital are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa Cielo Cancun Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.4 Cleanliness ### 6.6 Location ### 7.4 Staff & service ### 7.4 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 10 8 - Good 3 6 - Okay 4 4 - Poor 4 2 - Terrible 7 ### 6/10 Okay #### Verified traveller Nov 4, 2024 Disliked: Amenities It was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel. ##### Verified traveller Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Michael Mar 9, 2023 Liked: Staff & service, property conditions & facilities I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room. ##### Michael Stayed 7 nights in Mar 2023 ### 2/10 Terrible #### Tulay Dec 23, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities After a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid in full and didn’t have cash on me. The property even offered to drive me to an atm. So inconvenient I had to book a hotel last minute. ##### Tulay Stayed 2 nights in Dec 2024 ### 8/10 Good #### Joy Jan 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Does not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower pressure needed to be turned up; it was basically a heavy drip. Our room was #4 outside of main entrance and reception area, so we heard everyone coming and going all hours of the day and night. ##### Joy Stayed 3 nights in Dec 2024 ### 4/10 Poor #### Tania Libertad May 9, 2025 Disliked: Cleanliness, property conditions & facilities El wc ni tenía agua y el wifi se fue toda el día queríamos ver una peli y no pudimls ##### Tania Libertad Stayed 1 night in May 2025 ### 2/10 Terrible #### Miguel Jan 6, 2025 ##### Miguel Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Omar Manuel Mar 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonito y seguro el lugar ##### Omar Manuel ### 10/10 Excellent #### Milan Mar 1, 2024 Liked: Cleanliness, property conditions & facilities ##### Milan Stayed 3 nights in Feb 2024 ### 2/10 Terrible #### Joaquin Nov 28, 2023 I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia. ##### Joaquin Stayed 1 night in Nov 2023 ### 6/10 Okay #### Sandra Jul 24, 2023 Liked: Cleanliness, property conditions & facilities, room comfort ##### Sandra Stayed 4 nights in Jul 2023 ### 2/10 Terrible #### juan Mar 12, 2023 Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio ##### juan Stayed 1 night in Mar 2023 ### 6/10 Okay #### Danilo Feb 4, 2023 ##### Danilo Stayed 4 nights in Jan 2023 ### 6/10 Okay #### Gerardo Jan 23, 2023 Liked: Staff & service Disliked: Amenities, property conditions & facilities En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado. ##### Gerardo Stayed 3 nights in Jan 2023 ### 2/10 Terrible #### Gildardo García Dec 24, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities N respetaron la reservación de las dos habitaciones ##### Gildardo García Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Krista Sep 19, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un lugar muy tranquilo ##### Krista Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### Abhinava Dec 29, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Abhinava Stayed 1 night in Dec 2021 ### 8/10 Good #### Emanuel Oct 2, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good place to stay in a central area of Cancun The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!! ##### Emanuel Stayed 3 nights in Sep 2021 ### 10/10 Excellent #### Azucena Oct 7, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Azucena Stayed 1 night in Oct 2020 ### 2/10 Terrible #### Cliente Jan 31, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo ! ##### Cliente Stayed 1 night in Jan 2020 ### 4/10 Poor #### NICOLAS Oct 10, 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### Pesimo Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior. ##### NICOLAS Stayed 2 nights in Oct 2019 ### 8/10 Good #### Valentina Oct 7, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family. ##### Valentina Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Miguel Sep 12, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente servicio muy agradable ##### Miguel Stayed 1 night in Sep 2019 ### 10/10 Excellent #### José Jul 22, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buen hospedaje El lugar muy tranquilo, la habitación muy cómoda, la ubicación excelente ##### José Stayed 3 nights in Jul 2019 ### 10/10 Excellent #### Verified traveller Jul 10, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great owner, nice rooms, we had 3 rooms, close to everything! ##### Verified traveller Stayed 4 nights in Jul 2019 ### 4/10 Poor #### Josefa, Netherlands May 19, 2019 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Since I traveled by myself I switched to another place. ##### Josefa Stayed 3 nights in May 2019 ## Expedia's Latest Trends ### Hotels > [Grand Oasis Cancun - 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