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Cambridge Belfry Hotel & Spa – Avis

4 out of 5
Cambridge Belfry Hotel & Spa
Back Lane, Cambourne, Cambridge, England

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 402 avis sur 1004." "
Note de 8 – Bien, d’après 359 avis sur 1004." "
Note de 6 – Acceptable, d’après 152 avis sur 1004." "
Note de 4 – Médiocre, d’après 58 avis sur 1004." "
Note de 2 – Terrible, d’après 33 avis sur 1004." "

8,4/10

Propreté

8,4/10

Service et personnel

8,2/10

Commodités

8,0/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

jerome

Voyage d’affaires
Points forts : Propreté, confort de la chambre
Points faibles : Service et personnel
Séjour de 1 nuit en octobre 2021
Dora a répondu le 20 déc. 2021
Dear Jerome thank you for the top review, its greatly appreciated. We look forward to welcome you back. Best regards Dora Paulos FO A Manager

10/10 – Excellent

Mounia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2019

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en juillet 2019

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2019
Leanne R a répondu le 6 mars 2019
Dear Guest - Thank you for your review, Kind Regards,

8/10 – Bien

mirko, paris

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Hôtel fonctionnel mais trop impersonnel.
L’accueil est juste au minimum. Le room service payant est assez bon dans l’ensemble même si les glaces arrivent à moitié fondues à la chambre. Dommage. Pour s’excuser de ne pas nous avoir surclassés, je dois noter que l’hôtel nous a offert une bouteille de vin en chambre. Globalement j’y retournerai sûrement.
Séjour de 2 nuits en novembre 2017
Darren T a répondu le 20 nov. 2017
Dear Mirko - Thank you for your comments which are noted. Glad that you enjoyed the bottle of wine and see you again soon. Kind Regards

8/10 – Bien

Dominique, France

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bel hôtel, personnel agréable, parking sécurisé, petit déjeuner complet et copieux.
Séjour de 1 nuit en août 2017
Darren T a répondu le 31 août 2017
Dear Dominique - Thank you for your lovely review and we hope to see you return soon. Kind regards Darren T

8/10 – Bien

Frédéric

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2017
Darren a répondu le 15 août 2017
Thank you for your review. Darren T

8/10 – Bien

Thomas

Points forts : Service et personnel, confort de la chambre
Darren a répondu le 28 juill. 2016
Dear Thomas - Thank you for your review. Kind regards Darren T

8/10 – Bien

Paul

Voyage de couple
Points forts : Service et personnel
Nice hotel but in need of a refurbishment. Carpets worn and walls needing a paint. Room safe was broken, as was towel rail. Main issue was cleanliness around the pool. Dust build up and cobwebs around pool. Litter not cleared, used plasters left under longers. Pool spillovers broken, large hole at one end, and worst was the large clumps of hair all around. I did make comment to the Spa staff who seemed very disinterested.
Séjour de 6 nuits en mai 2024

10/10 – Excellent

ISSA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Amy a répondu le 3 mai 2024
Dear Issa,Thank you for taking time in giving your feedback, was good to see that the team were friendly from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 – Bien

Peter

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Amy a répondu le 1 mai 2024
Dear Peter,Thank you for your review on your recent stay, its lovely to read that you had a pleasurable stay with us here at the Cambridge Belfry, we as a team strive on our customer service to make it a home away from home and make the say as pain free as possible. We look forward to welcoming you back here with us soon, Take care, Best Wishes, The Cambridge Belfry Team.

8/10 – Bien

tom

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Couldn’t get the shower to turn hot, was a nice hotel but a bit out of the way of everything
Séjour de 2 nuits en avril 2024
Amy a répondu le 1 mai 2024
Dear Tom,Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We strive to make the guest as comfy as we can so that they have a pleasurable stay, and leave feeling relaxed. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 – Bien

Andy

Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Great room and bed but the pillows were heavy and very uncomfortable. Made for a poor nights sleep unfortunately.
Séjour de 1 nuit en avril 2024
Amy a répondu le 1 mai 2024
Dear Andy,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

4/10 – Médiocre

Elias

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Breakfast was limited and not nice at all, plates were dirty. Jacuzzi was dirty and so were the toilets , food menu was limited and very expensive , two tiny bottles of water given for kettle enough for one coffee, would never return there again
Séjour de 3 nuits en mars 2024
Amy a répondu le 6 avr. 2024
Dear Elias,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 – Acceptable

Cameron

Voyage en groupe
Points forts : Propreté, service et personnel
Average hotel. Pool/relaxation area leaves a lot to be desired. Not much in local area.
Séjour de 1 nuit en mars 2024
Amy a répondu le 6 avr. 2024
Dear Cameron,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 – Acceptable

Claire

Voyage de couple
Points forts : Propreté
Sadly, the Belfry is now looking dated. I have to praise some staff members for their great service and then criticise others for their poor service. Altogether, it was disappointing stay.
Séjour de 4 nuits en mars 2024
Amy a répondu le 29 mars 2024
Dear Claire,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

10/10 – Excellent

Pauline

Séjour de 1 nuit en mars 2024
Amy a répondu le 29 mars 2024
Dear Pauline,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

8/10 – Bien

Luke

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent hotel. Lovely stay.
Séjour de 1 nuit en février 2024
Amy a répondu le 29 mars 2024
Dear Luke, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 – Bien

Keith

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Amy a répondu le 29 mars 2024
Dear Keith, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We strive to make the guest as comfy as we can so that they have a pleasurable stay, and leave feeling relaxed. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

2/10 – Terrible

Mike

Séjour de 1 nuit en janvier 2024
Amy a répondu le 29 mars 2024
Dear Mike,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

6/10 – Acceptable

Donna

Voyage en famille
Points forts : Service et personnel
Bed was comfortable, area was quiet to sleep, food was amazing.although there was scuffs on bed base and shower base was broken
Séjour de 2 nuits en janvier 2024
Amy a répondu le 2 mai 2024
Dear Donna, Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 – Acceptable

jill

Voyage de couple
Rooms clean, but basic…Breakfast chaotic, food was okay but not great
Séjour de 1 nuit en janvier 2024
Amy a répondu le 2 mai 2024
Dear Jill, Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes, The Cambridge Belfry Team.

8/10 – Bien

Anthony

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything went perfect. Our room cleaned by Melanie was spotless. Probably will return...
Séjour de 1 nuit en janvier 2024
Amy a répondu le 2 mai 2024
Dear Anthony, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

10/10 – Excellent

Daniel

Séjour de 1 nuit en janvier 2024
Amy a répondu le 2 mai 2024
Dear Daniel,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

6/10 – Acceptable

Ruth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were excellent and the room comfortable. Unfortunately we got very little sleep due to a birthday party that we were not warned about with loud music and leavers until 2am. Then the fire alarm malfunctioned at 5:30 am leaving us very tired ahead of a long journey home. An unfortunate set of circumstances but it rather spoiled the visit for us.
Séjour de 2 nuits en janvier 2024
Amy a répondu le 2 mai 2024
Dear Ruth,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

10/10 – Excellent

Jordan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Jade D a répondu le 2 janv. 2024
Dear Jordan, Thankyou for your 10 out of 10 review. We hope to see you again in the future. Kind regards,

10/10 – Excellent

Dave

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Jade D a répondu le 2 janv. 2024
Dear Dave, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,

10/10 – Excellent

paul

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Jade D a répondu le 2 janv. 2024
Dear Paul, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,

10/10 – Excellent

Anthony

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amy a répondu le 29 mars 2024
Dear Anthony,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

6/10 – Acceptable

Luke

Séjour de 1 nuit en novembre 2023
Jade D a répondu le 2 janv. 2024
Dear Luke, Thankyou for taking the time to leave a review on your recent stay with us. We hope to have opportunity to welcome you back in the future. Kind regards,

8/10 – Bien

Kenneth

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Adam Fox a répondu le 6 déc. 2023
Dear Kenneth,Many thanks for the review,Kind regards,

8/10 – Bien

Clare

Séjour de 1 nuit en décembre 2023
Adam Fox a répondu le 5 déc. 2023
Dear Clare,Many thanks for the kind review,

10/10 – Excellent

Suzanne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Short break
Great hotel, handy location for getting into central cambridge . Breakfast was excellent. Pool looked great and lovely grounds with lake. Loads of parking
Séjour de 2 nuits en novembre 2023
Adam Fox a répondu le 5 déc. 2023
Dear Suzanne,Many thanks for the kind review,

10/10 – Excellent

DAVID

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en novembre 2023
Jade D a répondu le 2 janv. 2024
Dear David, Thankyou for your 5/5 review. We hope to see you again soon. Kind regards,

8/10 – Bien

Nicholas

Séjour de 4 nuits en septembre 2023
Adam Fox a répondu le 25 nov. 2023
Dear Nicholas,Many thanks for the 4* review,Kind regards

8/10 – Bien

Nicholas

Séjour de 4 nuits en septembre 2023
Adam Fox a répondu le 25 nov. 2023
Dear Nicholas,Many thanks for the 4* review,

10/10 – Excellent

Christopher

Séjour de 1 nuit en novembre 2023
Adam Fox a répondu le 14 nov. 2023
Dear Christopher,Many thanks for the 10/10 review,Kind regards,

4/10 – Médiocre

Mark

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
We turned up and checked in to a cold room, the bar service was poor, with young people with no care about the service or the food and drinks they were serving, no leadership so they cant be blamed. A heater was put in the room 1 hour before check out.
Séjour de 1 nuit en novembre 2023
Adam Fox a répondu le 14 nov. 2023
Dear Mark,I'm sorry to hear about the heating and bar issues, i shall address with the team to ensure no further examples in the future,Kind regards,

10/10 – Excellent

Gordon

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent modern hotel very clean, very quiet and decent night sleep.
Adam Fox a répondu le 11 nov. 2023
Dear Gordon,Many thanks for the 5/5 review, glad you enjoyed a good nights rest,Kind regards

4/10 – Médiocre

kishen

Points faibles : État et installations de l’hébergement, confort de la chambre
Unfortunately the room we stayed needs updating . We could not use the pool as very busy with swimming lessons . Book to eat at the restaurant as we were planning to have cocktails . The waiter said they were not serving cocktails which was disappointing for a Friday night. We then saw a group entered the restaurant with cocktails in their hands . We asked the waiter again to confirm and he said yes that’s what he had been told. I then pointed out to him that the group had cocktails . He then came back to say he had got it wrong . So overall not great experience as we decided to eat at the hotel as wanted to have cocktails and have a quiet night .
Séjour de 1 nuit en novembre 2023
Adam Fox a répondu le 7 nov. 2023
Dear kishen,Many thanks for taking the time to leave a review, I'm sorry about the confusion with the cocktails, i shall investigate further. There is a cocktail list within the bar menu,

10/10 – Excellent

Luke

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good value great stay.
Great stay overall. The junior suite we had as a family room was fantastic. A great layout perfect with separate room for the kids and also enjoyed the spacious spa bath. Especially liked the fact the free mini bar items were included. This made the room feel like good value and the items were much appreciated and a very nice selection for all the family. A mix of beer wine and soft drinks and a reasonable quantity also. The swimming pool was nice if not a little busy as half term. I wasn’t as impressed with the amount of water all around the changing area and the fact the changing area was so cold in comparison to the pool, (small issues only). The staff were all fantastic and we eat a lovely pizza in the bar area and was a nice environment to sit and relax in. Everywhere was nicely clean and in order and we would definatly stay again if visiting the area.
Séjour de 1 nuit en octobre 2023
Adam Fox a répondu le 4 nov. 2023
Dear Luke,Many thanks for taking the time to leave such a positive review of your stay with us, it is very much appreciated, and I'm glad you enjoyed the break with your family.I hope you get the chance to stay with again soon,Kind regards,

8/10 – Bien

david

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Midweek break
Overall a very pleasant stay, staff were polite and helpful, restaurant food was very good although the service could have been better, we were left for over 20 mins waiting for the bill and although plenty of staff were about seemed poorly coordinated, tables left uncleared etc, the same for the bar which was understaffed. The spa and pool were ok although changing rooms very small and showers were cold with several out of action.
Séjour de 2 nuits en octobre 2023
Adam Fox a répondu le 27 oct. 2023
Dear David,Thank you for taking the time to leave a review, and I'm pleased overall you enjoyed a pleasant stay. My apologies for the lack of detail displayed and i shall be taking your comments up with the restaurant and bar team as a matter of concern,Kind regards,

10/10 – Excellent

Krisanee Grace

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall: Very Satisfied and would likely book again and recommend the hotel to friends. Conceirge Staff: Professional, polite and friendly. Rooms: 5 star! Perfect size room. Super comfy bed with clean sheets. I may suggest adding pillows though. Nonetheless, the room was clean and well kept. Restaurant: The Sri Lankan curry was superb! I highly recommend! I asked the staff if they can make the dish mild and not spicy and they delivered perfectly. I enjoyed my dining experience at the hotel. Parking: Safe and convenient.
Adam Fox a répondu le 24 oct. 2023
Dear Krisanee,Many thanks for taking the time to leave such a wonderful review, I'm glad you enjoyed the stay,Kind regards,

6/10 – Acceptable

Voyageur vérifié

Voyage en groupe
Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté
could have been better for the money.
On arrival the first thing we noticed was the litter all around the entrance and outside by the tables by the pond. It was quite busy and possibly not enough staff to do any tidying/cleaning up. For the cost of the rooms it was very disappointing to have almost no toiletries in bathroom, 1 tiny bottle of shampoo and the same of body wash for 2 people. breakfast Monday morning was a bit of shambles, no crockery, coffee machine not working and seemed like staff hiding in kitchen as they seemed overwhelmed . Spa was nice although pool not very big, but enjoyed the Jacuzzi.
Séjour de 2 nuits en octobre 2023
Adam Fox a répondu le 10 oct. 2023
Dear Anon,Many thanks for taking the time to leave a review, I'm sorry breakfast was not up to our usual standards,Kind regards,

10/10 – Excellent

Garry

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Adam Fox a répondu le 10 oct. 2023
Dear Garry,Many thanks for the 10/10.Kind regards,

6/10 – Acceptable

Rebecca

Séjour de 1 nuit en octobre 2023
Adam Fox a répondu le 10 oct. 2023
Dear Rebecca,Many thanks for taking the time to leave a review,

10/10 – Excellent

Mark, East Bergholt

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service, great staff and overall an excellent stay! Will certainly be coming again!
Séjour de 2 nuits en septembre 2023
Adam Fox a répondu le 3 oct. 2023
Dear Mark,Many thanks for the kind review, I do hope we get the chance to welcome you back soon,Kind regards,

2/10 – Terrible

Aaron

Séjour de 1 nuit en septembre 2023
Adam Fox a répondu le 3 oct. 2023
Dear Aaron,Many thanks for taking the time to leave a review,Kind regards,

6/10 – Acceptable

Amy

Points faibles : Service et personnel
Property rooms are spacious but dated and worn. Pillow quality was extremely poor. Reception staff unhelpful and unfriendly. This hotel has could be amazing.
Séjour de 1 nuit en septembre 2023
Jade Dixon a répondu le 30 sept. 2023
Dear Amy,Many thanks for taking the time to leave a review,My apologies if not everything was to the standard expected,

8/10 – Bien

Nick

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Contemporary and well kept
Modern and well kept with efficient check in/out and a great gym too. Bedroom was well appointed and very clean. Unfortunately, the bar was not well supervised and the guys in charge clearly had not been trained. A fridge in the bedroom is great, would have better if had at least one complimentary bottle of water in it. Also, no EV chargers hence environmental has been marked down
Séjour de 1 nuit en septembre 2023
Adam Fox a répondu le 30 sept. 2023
Dear Nick,Many thanks for the kind review,We are working hard in training the newer members of the bar team, you will see a much improved service soon.Fast chargers are gradually being installed throughout the Qcollection group, so again, watch this space.