Extérieur

Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel – Avis

2.5 out of 5

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 615 avis sur 1007." "
Note de 8 – Bien, d’après 249 avis sur 1007." "
Note de 6 – Acceptable, d’après 70 avis sur 1007." "
Note de 4 – Médiocre, d’après 31 avis sur 1007." "
Note de 2 – Terrible, d’après 42 avis sur 1007." "

9,0/10

Propreté

9,0/10

Service et personnel

8,8/10

Commodités

9,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

josée

Séjour de 1 nuit en juillet 2023
simran a répondu le 22 août 2023
Dear Valued guest Thankyou for choosing the Holiday Inn Express Calgary University for your accommodation needs, We really appreciate your feedback and hope to see you again soon on your next visit to Calgary. Sincerely Management

10/10 – Excellent

Chantal

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 5 nuits en novembre 2022

10/10 – Excellent

Sonia

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en novembre 2022
Simran a répondu le 17 nov. 2022
Dear Sonia Thank you for taking the time to tell us about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely Management

10/10 – Excellent

Sergio, LAVAL

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel very well located in front of a train station to Calgary Downtown. Excellent service, good buffet breakfast and friendly staff.
Séjour de 2 nuits en juin 2022
Sim a répondu le 6 juill. 2022
Dear Sergio Thank you for choosing the Holiday Inn Express Calgary University for your accommodation needs. We are happy that you had a great time during your recent stay at our property. We hope to see you again soon on your next visit. Sincerely Management

8/10 – Bien

Martine

Séjour de 3 nuits en février 2022
Sim a répondu le 2 mars 2022
Dear Martine Thank you for choosing the Holiday Inn Express Calgary University for your accommodation needs. We really appreciate your feedback and hope that should your travel bring you back to Calgary, you will stay with us again. Sincerely Management

10/10 – Excellent

jean sebastien

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Service impeccable, chambre très propre et tranquille vraiment tout a été penser pour un bon séjour bravo a votre équipe!
Séjour de 2 nuits en octobre 2021
Sim a répondu le 25 oct. 2021
Dear Jean Thank you for choosing the Holiday Inn Express Calgary University for your accommodation needs. We are so glad to hear that you had a great time during your recent stay at our property. We hope to see you again soon on your next visit to Calgary Sincerely Management

10/10 – Excellent

Marie-Eve

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2021
Sim a répondu le 16 sept. 2021
Dear Marie-Eve Thank you for choosing the Holiday Inn Express Calgary University for your accommodation needs. We are happy to hear that you had a great time during your recent stay at our property. We hope that should your travel brings you back to Calgary, you will stay with us again. Sincerely Management

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bon hôtel pour les familles
Séjour de 2 nuits en août 2021
Sim a répondu le 17 août 2021
Dear Anonymous Thank you for choosing the Holiday Inn Express Calgary University for your accommodation needs. We really appreciate your response. We hope to see you again soon on your next visit, Sincerely Management

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel
Les enfants ont beaucoup aimé la piscine avé ça la glissade. Séjour agréable
Séjour de 1 nuit en juillet 2021
sim a répondu le 11 août 2021
Dear Anonymous Thank you for your feedback. We hope to see you again soon on your next visit. Sincerely Management

8/10 – Bien

Jean francois

Points forts : Propreté, service et personnel
Séjour de 1 nuit en août 2021

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Nous sommes allés pour débuter notre voyage et y sommes retourner pour terminer tellement nous avons été satisfaits!
Séjour de 1 nuit en juillet 2021
Sim a répondu le 6 août 2021
Dear Anonymous Thank you for taking the time to tell us about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely Management

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pool cool
Séjour de 2 nuits en juin 2021
Sim a répondu le 4 juill. 2021
Dear Anonymous Thank you for choosing the Holiday Inn Express Calgary University for your accommodation needs. We are happy to hear that you had a great stay during your recent visit. Sincerely Management

8/10 – Bien

Lisa

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Proximity to the stadium was the key factor in booking, we were pleasantly surprised, very clean property, comfy bed, the staff were always friendly, thanks!
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Max

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice
Séjour de 1 nuit en mai 2024

8/10 – Bien

Anna

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fine for a work trip.
Séjour de 3 nuits en février 2024

10/10 – Excellent

Sarah

Points forts : Propreté
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Athena

Points forts : Propreté
Breakfast was included but could be improved. Insufficient staff to clean up tables. Juice machines were not operational and not fixed, instructions were wrong. Pancake mix was not good. Luckily, food replenishment was managed well. Tge staff were courteous
Séjour de 2 nuits en mai 2024
Management a répondu le 19 mai 2024
Dear Athena, Thank you for taking the time to tell us about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Excellent

Dave

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Management a répondu le 18 mai 2024
Dear Dave,Thank you for taking the time to rate your recent stay with us. We appreciate the good review score you gave us. We hope to welcome you again soon.

10/10 – Excellent

Laimen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, close to u of C. Great free buffet breakfast. Outdoor parking was hassle free.
Séjour de 1 nuit en mai 2024
Management a répondu le 15 mai 2024
Dear Laimen,Thank you for taking the moment to write a review on your recent stay here at Holiday Inn Express & Suites, University area. We are glad that we're able to provide the service that was expected from us. We hope to serve you again in the near future.

2/10 – Terrible

Anica

Voyage en famille
Points faibles : État et installations de l’hébergement
Staff is not accommodating
Séjour de 1 nuit en mai 2024
Management a répondu le 15 mai 2024
Dear Anica,I would like to start by apologizing to you for not meeting your expectations. Please know that our agents go above and beyond to help you out from the moment you've requested to modify your arrival date, knowing that the type of reservation you have doesn't allow changes since a deposit was already taken. The management also refunded that deposit from your first reservation with arrival date 05-14-24 back to your Mastercard, it may take 5 working days before it made available again to your account. We advised you to confirm it with your bank as well. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Excellent

Gwen, Alhambra

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Liked the location and service. Nothing particular that I didn't like.
Séjour de 6 nuits en avril 2024
Management a répondu le 14 mai 2024
Dear Gwen,Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.

10/10 – Excellent

Jeanne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was very well laid out more like a suite very spacious with good lighting. The shower was enclosed with glass doors and big The breakfast was standard but the hours were excellent especially on the weekend All the staff were friendly and helpful A good atmosphere
Séjour de 3 nuits en mai 2024
Management a répondu le 14 mai 2024
Dear Jeanne,Thank you for your kind words and for giving us a good review score. We are glad that you had a good experience with us. We hope to see you again in your next visit.

8/10 – Bien

Dean

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
smiling face upon check in. Clean, quiet.
Séjour de 1 nuit en mai 2024
Management a répondu le 14 mai 2024
Dear Dean,Thank you for leaving us a positive review. We work hard to offer high-quality service to every guest and we are glad that you noticed. We look forward to seeing you again soon.

10/10 – Excellent

Nikki Ira

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room we stayed in was clean and the staff were really nice and welcoming! Highly recommended.
Séjour de 1 nuit en mai 2024
Management a répondu le 10 mai 2024
Dear Nikki,Thank you for your kind words and recommendation. We are glad that you enjoyed your stay with us. Looking forward to welcome you again in the near future.

10/10 – Excellent

Abe

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was clean and modern for a reasonable price
Séjour de 1 nuit en mai 2024
Management a répondu le 8 mai 2024
Dear Abe,Thank you for sharing a positive review. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Excellent

Nathan

Séjour de 1 nuit en mai 2024

10/10 – Excellent

Alexander, Edmonton

Séjour de 1 nuit en mai 2024

2/10 – Terrible

Jeff

Voyage en famille
Points faibles : Propreté, service et personnel
The issue that I have goes back to my original booking with another third party site. This hotel failed to help me resolve the issue and actually exacerbated it by washing their hands of the whole thing. The “General Manager” at this location was rude, disrespectful and quite frankly confrontational. They will never stay at this hotel again. Good luck on getting any support from the hotel if you have an issue with a third party booking site. It’s not their problem
Séjour de 4 nuits en avril 2024
simran a répondu le 3 mai 2024
Dear Valued Guest We are really sorry to hear that you had a bad experience with the 3rd party booking. Please know that, cancellations was charged as per the terms of the booking. Unfortunately the reservation was cancelled by 3rd party and we we are just following the terms of the booking. If the cancellation was done without your permission, we would recommend talking to that 3rd party as the reservation was cancelled online through them. Once again we are very sorry for what happened. We assure you that, we did everything in our power to resolve this matter on your behalf with the 3rd party.. Sincerely Management

10/10 – Excellent

Norman, saskatoon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Didn't like the weather
Séjour de 2 nuits en avril 2024
Management a répondu le 2 mai 2024
Dear Norman,Thank you for your great review score. it was indeed unfortunate that the weather is rough when you came to Calgary. We hope that your next visit will be a better one.

8/10 – Bien

Gregory

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et commodités.
This is a well maintained hotel in the Calgary NW area, their staff is kind and knowledgeable.
Séjour de 1 nuit en avril 2024
Management a répondu le 2 mai 2024
Dear Gregory,Thank you for your kind words. We are pleased to hear you had a good experience during your stay. We look forward to welcoming you back again soon.

8/10 – Bien

Leon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Suite was clean and modern. Staff were excellent. Id stay here again for sure. Two suggestions though. If there is a kids hockey team staying dont put a couple who would like a quiet evening on the same floor. Also, it would be nice if your tvs allowed casting. Otherwise, a fine hotel.
Séjour de 2 nuits en avril 2024
Management a répondu le 2 mai 2024
Dear Leon,Thank you for sharing a review of your recent experience with us. Please know that we appreciate you for bringing those concerns to our attention. We hope to serve you again soon.

10/10 – Excellent

Stephanie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed here overnight. Was clean, staff were pleasant, it was close to shopping, and it was affordable. Would recommend.
Séjour de 1 nuit en avril 2024
Management a répondu le 25 avr. 2024
Dear Stephanie,Thank you for your kind words, we're glad that we made a good impression on you. We hope you’ll visit us again soon.

10/10 – Excellent

Nicole

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean. Bed was very comfy
Séjour de 1 nuit en mars 2024
Management a répondu le 26 avr. 2024
Dear Nicole,Thank you for taking the time to tell us your recent experience. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Excellent

Robin, Baldwinton

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent breakfast. Clean and comfortable bed. Walking distance to a couple of restaurants close to hotel.
Séjour de 2 nuits en avril 2024
Management a répondu le 23 avr. 2024
Dear Robin,Thank you for leaving us such a great review. We are delighted to know that you had a good experience with us. We look forward to seeing you again soon.

10/10 – Excellent

Shuichi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
地下駐車場もあり防犯もしっかりされていることやランドリーがあるのも長期滞在では助かりました。
Séjour de 14 nuits en avril 2024
Management a répondu le 23 avr. 2024
Dear Shuichi,Thank you for your kind words and for taking the time to share your recent experience with us. We hope to serve you again on your next visit to Calgary.

10/10 – Excellent

Marissa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Management a répondu le 23 avr. 2024
Dear Marissa,Thank you for your great review score. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.

10/10 – Excellent

Louann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Management a répondu le 23 avr. 2024
Dear Louann,Thank you for taking the time to rate your recent stay with us. We appreciate your good rating score and we look forward to welcoming you back again in the near future.

10/10 – Excellent

Shawn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Holiday Inn properties are always my favorite. Big room, clean and comfortable
Séjour de 1 nuit en avril 2024
Management a répondu le 18 avr. 2024
Dear Shawn, Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 – Bien

Jan Wiebe

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wish the attendant told about covered parking when checking in
Séjour de 1 nuit en avril 2024
Management a répondu le 18 avr. 2024
Dear Jan,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are sorry to hear you we're not informed about our underground parking upon check in. It is our hope that you will give us the opportunity to make it right and to better serve you in the near future.

10/10 – Excellent

Roderick

Séjour de 1 nuit en avril 2024
Management a répondu le 4 mai 2024
Dear Roderick,Thank you for your great review. Here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA, we work hard to offer high-quality service to every guest. We look forward to welcoming you back again in the near future.

2/10 – Terrible

Andrea

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
Séjour de 1 nuit en avril 2024
Management a répondu le 18 avr. 2024
Dear Andrea,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. We would be happy if you can elaborate further the reasons of your low review rating, to address the issue and to avoid from happening again in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory experience was an exception.

10/10 – Excellent

barry

Voyage en famille, Voyage en groupe
Points forts : Commodités
Great hopitality
Séjour de 5 nuits en avril 2024
Management a répondu le 8 avr. 2024
Dear Barry,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are pleased to hear you had a good experience during your stay. We look forward to welcoming you back again soon.

10/10 – Excellent

Robin

Séjour de 2 nuits en avril 2024
Management a répondu le 27 avr. 2024
Dear Robin,Thank you for leaving us a good review score, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back again soon.

10/10 – Excellent

Robin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place to stay with a large family. The kids loved the pool and slide.
Séjour de 1 nuit en avril 2024
Management a répondu le 8 avr. 2024
Dear Robin,Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Excellent

luyang

Séjour de 3 nuits en avril 2024
Management a répondu le 26 avr. 2024
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are glad that we're able to provide a good service during your stay. We look forward to seeing you again soon.

8/10 – Bien

Richard

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Would be nice if the front desk had some product ie pop,chips, and such as I don’t Carrie cash with me let alone changes. But other then that a very enjoyable stay.
Séjour de 2 nuits en avril 2024
Management a répondu le 3 avr. 2024
Dear Richard,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. Please know that we have a snack machine that accepts cash or cards, it is only the Pop machines that doesn't accept card. We apologize the inconvenience this may have caused you and we look forward to welcoming you back again soon.

10/10 – Excellent

Bradford

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is our go to hotel when we come to the city. It is clean and safe with easy underground parking. We love the clean rooms, courteous service and great breakfast. Thank you for always making our stay comfortable and fun!
Séjour de 2 nuits en mars 2024
Management a répondu le 3 avr. 2024
Dear Bradford,Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.

10/10 – Excellent

Jessica, Magrath

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly and clean
Séjour de 1 nuit en mars 2024
Management a répondu le 3 avr. 2024
Dear Jessica,Thank you for taking the time to tell us about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. We really appreciate your feedback. We hope to serve you again in the future.

8/10 – Bien

Silvio

Séjour de 2 nuits en mars 2024
Management a répondu le 23 avr. 2024
Dear Silvio,Thank you for taking a moment to rate your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are glad that you had a good experience during your stay. We look forward to welcoming you back again soon.

10/10 – Excellent

Michelle

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice staff and decent location. The room was comfortable and clean.
Séjour de 1 nuit en mars 2024
Management a répondu le 3 avr. 2024
Dear Michelle,Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.