Title: Pousada e Spa Villa Mercedes by Latitud Hoteles - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pousada e Spa Villa Mercedes by Latitud Hoteles Hotel with a full-service spa, 9-minute walk to João Fernandes Beach ![Outdoor pool](https://images.trvl-media.com/lodging/8000000/7820000/7815200/7815141/8e411833.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/8000000/7820000/7815200/7815141/b5529f24.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Quarto quadruple Standard, 1 quarto](https://images.trvl-media.com/lodging/8000000/7820000/7815200/7815141/38952008.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/8000000/7820000/7815200/7815141/5ccd73ff.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Quarto quadruple Standard, 1 quarto](https://images.trvl-media.com/lodging/8000000/7820000/7815200/7815141/04163672.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Pousada e Spa Villa Mercedes by Latitud Hoteles offers a tranquil retreat in Joao Fernandes. Enjoy rejuvenating spa treatments, an outdoor pool, and dining at the restaurant. Free WiFi is available, and the multilingual staff is ready to enhance your stay. 8.4 Very good ## Popular amenities - Bar - Spa - Pool - Room service - 24/7 front desk - Housekeeping ## Room options ### Check availability for these dates Tonight [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=7815141&PinnedHotelID=7815141&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=7815141&PinnedHotelID=7815141&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 9 - Nov. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=7815141&PinnedHotelID=7815141&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=7815141&PinnedHotelID=7815141&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=7815141&PinnedHotelID=7815141&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=7815141&PinnedHotelID=7815141&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=7815141&PinnedHotelID=7815141&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=7815141&PinnedHotelID=7815141&HadPinnedHotel=true®ionId=-1&adults=2) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBuzios-Hotels-Pousada-E-Spa-Villa-Mercedes-By-Latitud-Hoteles.h7815141.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBuzios-Hotels-Pousada-E-Spa-Villa-Mercedes-By-Latitud-Hoteles.h7815141.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-22.74691%2C-41.87575&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Ect4Gpvn3PcmqL5pSkncH-YDV3g=) Rua 5 Lto João Fernandes Nº60, Búzios, RJ, 28950000 #### What's nearby - Armacao Beach - 8 min walk - 0.7 km - João Fernandes Beach - 9 min walk - 0.8 km - Orla Bardot - 14 min walk - 1.2 km - Rua das Pedras - 19 min walk - 1.6 km - Brava Beach - 2 min drive - 1.1 km #### Getting around - Macae (MEA) - 140 min drive #### Restaurants - ‪Club La Plage - ‬10 min walk - ‪Mata Hari - ‬11 min walk - ‪Pinguim Bar e Restaurante - ‬4 min walk - ‪Casa do Cheff - ‬3 min walk - ‪Sukão - ‬6 min walk ## About this property ### Pousada e Spa Villa Mercedes by Latitud Hoteles Hotel near João Fernandes Beach Close to Orla Bardot and Rua das Pedras, Pousada e Spa Villa Mercedes by Latitud Hoteles provides a terrace, a garden, and a bar. Treat yourself to a manicure/pedicure, a massage, or a facial at the onsite spa. Free in-room WiFi is available to all guests, along with a sauna and a restaurant. You'll also enjoy the following perks during your stay: - An outdoor pool - Free self parking - A front-desk safe, a 24-hour front desk, and tour/ticket assistance - Concierge services, multilingual staff, and luggage storage Room features All guestrooms at Pousada e Spa Villa Mercedes by Latitud Hoteles offer amenities such as free WiFi and safes, as well as minibars and room service. More amenities include: - Bathrooms with showers and free toiletries - TVs with cable channels - Free infant beds, daily housekeeping, and desks ## Similar properties ![Indoor pool, outdoor pool, sun loungers](https://images.trvl-media.com/lodging/2000000/1150000/1142600/1142579/7b157800.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Atlantico Buzios Convention and Resort Humaita - Pool - Breakfast included - Spa - Kids pool 8.6 Excellent 438 reviews CA $118 CA $124 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=1142579&PinnedHotelID=1142579&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach/ocean view](https://images.trvl-media.com/lodging/5000000/4560000/4559300/4559284/983cdc42.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Coronado Beach Joao Fernandes - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 447 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=4559284&PinnedHotelID=4559284&HadPinnedHotel=true®ionId=-1&adults=2) ![24-cm LCD TV with cable channels, TV](https://images.trvl-media.com/lodging/5000000/4070000/4066000/4065936/0922eff2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Uni Boutique Hotel & SPA Búzios - 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evening/night](https://images.trvl-media.com/lodging/1000000/880000/877400/877319/6711ac88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada dos Buzios Humaita - Parking included - Free WiFi - Air conditioning - Laundry 9.0 Wonderful 220 reviews CA $129 CA $138 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=877319&PinnedHotelID=877319&HadPinnedHotel=true®ionId=-1&adults=2) ![LED TV](https://images.trvl-media.com/lodging/17000000/16900000/16898400/16898400/586bdf14.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Praia João Fernandes Joao Fernandes - Pool - Breakfast included - Spa - Free WiFi 8.8 Excellent 175 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=16898400&PinnedHotelID=16898400&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/6000000/5410000/5401300/5401222/1ee437ae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barlavento Suites Joao Fernandes - 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Pet-friendly - Kids pool 9.0 Wonderful 243 reviews CA $157 CA $166 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=12496633&PinnedHotelID=12496633&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free self parking on site - Limited onsite parking ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - Full-service spa - Outdoor pool - Sauna ### Family friendly - In-room crib - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Garden - Terrace ### Full-service spa - Facials - Hot stone massages - Manicures/pedicures ### More - 3 floors - Built in 2003 - Designated smoking areas ## Room amenities ### Bedroom - Free crib ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Minibar - Room service ### More - Desk - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 8 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Safety features at this property include a fire extinguisher and a first aid kit ### We should mention Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Pousada Villa Mercedes Pousada Villa Mercedes Buzios Pousada Villa Mercedes Pousada Pousada Villa Mercedes Pousada Buzios Pousada Villa Mercedes Buzios, Brazil Villa Mercedes Buzios Pousada Spa Villa Mercedes Pousada Spa Villa Mercedes E Mercedes By Latitud Hoteles Pousada e Spa Villa Mercedes by Latitud Hoteles Hotel Pousada e Spa Villa Mercedes by Latitud Hoteles Búzios Pousada e Spa Villa Mercedes by Latitud Hoteles Hotel Búzios ## Frequently asked questions ### Does Pousada e Spa Villa Mercedes by Latitud Hoteles have a pool? > Yes, this property has an outdoor pool. ### Is Pousada e Spa Villa Mercedes by Latitud Hoteles pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Pousada e Spa Villa Mercedes by Latitud Hoteles? > Self parking is free at this property. ### What time is check-in at Pousada e Spa Villa Mercedes by Latitud Hoteles? > Check-in start time: 3 PM; Check-in end time: 8 PM. ### What time is check-out at Pousada e Spa Villa Mercedes by Latitud Hoteles? > Check-out is at 11 AM. ### Where is Pousada e Spa Villa Mercedes by Latitud Hoteles located? > Located in Joao Fernandes, this spa hotel is within a 10-minute walk of Ossos Square and João Fernandes Beach. Orla Bardot and Rua das Pedras are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Pousada e Spa Villa Mercedes by Latitud Hoteles Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.0 Location ### 8.2 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 37 8 - Good 23 6 - Okay 10 4 - Poor 4 2 - Terrible 3 ### 8/10 Good #### Verified traveller Sep 11, 2018 Liked: Staff & service, property conditions & facilities, room comfort #### Hotel muito bom porem não indicaria para idosos Muito boa recepção e tratamento Bom café da manhã ##### Verified traveller Stayed 4 nights in Sep 2018 ### 6/10 Okay #### Turgut, Stuttgart May 22, 2018 #### Schöne Ausicht Schöne Aussicht auf das Meer und zu den Sternen (Südhimmel). ##### Turgut Stayed 2 nights in May 2018 ### 10/10 Excellent #### Raquell May 21, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Maravilhoso! Quarto sempre limpo, funcionários simpáticos e atenciosos! Com certeza recomendo e voltarei! O estacionamento só tem 4 vagas, mas a rua é bem tranquila e dá pra estacionar na frente da pousada, é seguro. Café da manhã completo.. ##### Raquell Stayed 4 nights in May 2018 ### 8/10 Good #### Solange Mar 30, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Muito bom tudo hospedagem Café da manhã Jantar Tudo muito bom ##### Solange ### 4/10 Poor #### Verified traveller Mar 3, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort La propreté laisse à désirer. Le personnel ne parle que portugais, le sourire est difficile. La chambre n’a pas été nettoyée la première journée Pour le petit dej , il faut arriver parmi les premiers pour avoir droit à des croissants et des vinoiseries Enfin 60 marches pour accéder à la chambre n 8 ##### Verified traveller Stayed 3 nights in Feb 2018 ### 4/10 Poor #### Verified traveller Mar 1, 2018 Disliked: Property conditions & facilities, room comfort Good location and view but the hotel is very old and falling apart. Our balcony door was broken, front door handle broken, air con didn’t work, terrible (and I mean TERRIBLE) shower. Do not recommend ##### Verified traveller Stayed 2 nights in Feb 2018 ### 8/10 Good #### Ricardo Vinicius Feb 27, 2018 Liked: Cleanliness, property conditions & facilities, room comfort #### Excelente custo benefício! Pousada linda, excelente varanda com uma vista deslumbrante, local super tranquilo, quarto espaçoso muito confortável. Nos andares superiores tem mais escadas, mas os quartos são muito mais privativos. Duas observações: No quarto 08 o chuveiro (solar) ficava apenas 2 minutos quente, depois era apenas banho frio, horrível; No café da manhã (bem servido) havia apenas 1 pessoa trabalhando, a reposição de alimentos e utensílios estava deficitária. ##### Ricardo Vinicius ### 2/10 Terrible #### Adrian , Houston Feb 11, 2018 Disliked: Cleanliness, room comfort #### Has potential but my worst hotel experience ever!! Access to be dropped off is horrible the Uber driver wrecked his car dropping me off because it’s only a one way elevated entrance and you have to reverse all the down!!! Check in process was a disaster they left a new person all alone had no idea what he was doing!!! He kept asking for a 4 digit pin code from Expedia!!!! Anyways he also ended up charging me twice for the room and it was a nightmare to deal with!!! Then got to the room and it was actually pretty nice until we looked and the floors were so dirty it was just nasty to walk around!!! Also we found 2 huge spiders in the room which was very scary and I couldn’t sleep just thinking about it!!! This hotel made my trip to buzios a nightmare!!! ##### Adrian Stayed 1 night in Feb 2018 ### 6/10 Okay #### Verified traveller Jan 30, 2018 Liked: Staff & service, room comfort #### Boa pousada mas poderia ser melhor... Pousada bem localizada e próxima a praia, vista maravilhosa, quarto espaçoso, piscina limpa e agradável... Elogios para a funcionária do bar da piscina, Celeste, muito solícita e agradável bem como o recepcionista do turno da noite, diferente do diurno, que foi meio seco... O que deixou a desejar foi o café da manhã, muito fraco, com pouca variedade.... A presença constante de um gato no local onde serve o café da manhã e na área da piscina, deixando pelos no local e se tornando desagradável.... A sauna não estava funcionando e nada foi falado sobre... ##### Verified traveller Stayed 2 nights in Jan 2018 ### 4/10 Poor #### Verified traveller Jan 28, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Inaccurate advertising, uninterested hotel staff We traveled as a couple but booked a triple room, as this room was depicted as spacious with wood beam ceilings and a balcony on Expedia's photos. It cost extra for the triple, but we wanted a beautiful, comfortable room. Upon check-in, the hotel staff led us to a very small standard double room. I looked back at the photo from the confirmation email, and showed the staff member. We waited for 20 minutes while he made calls, and tried to communicate with us via google translate. He then showed us a triple room, yet it had the same low ceilings and no balcony. He said the room we booked wasn't available. So, we went with the double room since it at least had a balcony. The staff member told us he would try to get a refund as the price for a standard double was significantly lower. He told us to wait in the room for his phone call. We waited for an hour in the room with no phone call, and finally decided to head out to enjoy our first day on vacation. When we passed the front desk it was a completely different person and he didn't know of our story. So we spent another hour explaining (again through google translate) and he offered us a 30 minute massage, which we didn't want. We just wanted a comfortable room for our stay. He said there was nothing they could do for us and to contact Expedia. The room was small, the bathroom was very beat up, the bed was not comfortable, and the air conditioning barely cooled the room. Needless to say, we wouldn't recommend this hotel. ##### Verified traveller Stayed 4 nights in Jan 2018 ### 10/10 Excellent #### Andreia Jan 15, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Melhor pousada tudo perfeito. super indico ##### Andreia Stayed 1 night in Dec 2017 ### 8/10 Good #### marcos antonio Jan 3, 2018 Liked: Cleanliness, property conditions & facilities, room comfort A Pousada dispõe somente de poucas opções de alimentação nos casos em que o hóspede opta por permanecer na piscina. Também tivemos problemas operacionais com ar condicionado, o qual foi de qualquer forma corrigido tão logo houve disponibilidade de profissional, devido ao período de Natal. ##### marcos antonio Stayed 5 nights in Dec 2017 ### 10/10 Excellent #### Verified traveller Dec 1, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Pousada excelente! Funcionários super solícitos... ##### Verified traveller Stayed 2 nights in Nov 2017 ### 6/10 Okay #### Guido Oct 19, 2017 Liked: Room comfort Disliked: Staff & service #### Bom mas com falhas desnecessárias,poderia melhorar TV com sinal analógico com chuviscos e ainda no segundo dia não tinha Globo e disseram que no dia seguinte resolveriam pois o setor de mauntenção não estava disponível, coisa que não deveria acontecer. Ar condicionado gelando muito pouco, e o ventilador de teto não funcionou, resumindo foi decepcionante pelo quarto e pela qualidade de serviço(resolver o problema da tv por exemplo), voltaria novamente apenas se for pela sauna, piscina e café da manhã que é pequeno mas com qualidade, apesar de eu achar que pão de queijo é imprescindiível, e não teve. ##### Guido Stayed 2 nights in Oct 2017 ### 10/10 Excellent #### Renan Oct 8, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Tudo certo. Excelente ambiente. Só não dá pra concordar com check in 15h! ##### Renan Stayed 1 night in Oct 2017 ### 10/10 Excellent #### Ramon Oct 1, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muito bom! Fiquei uma semana com minha esposa e tudo foi muito bom, minha única queixa é com relação a TV, sei que um local desses não é pra se ver TV, mas o pouco tempo que passava no quarto eu queria assistir algo e quando funcionava, haviam poucos canais disponíveis e metade do tempo que estava lá a mesma não funcionou. ##### Ramon Stayed 5 nights in Sep 2017 ### 10/10 Excellent #### Verified traveller Sep 29, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Can't beat the view. Gorgeous view and great location. The room was very clean and the drinks by the pool were great. We are looking forward to coming back to stay here. ##### Verified traveller Stayed 2 nights in Sep 2017 ### 10/10 Excellent #### Verified traveller Sep 20, 2017 Liked: Staff & service, property conditions & facilities, room comfort #### excelente lugar!!!! Boa localização, linda vista do por do sol, ambiente aconchegante. ##### Verified traveller Stayed 2 nights in Sep 2017 ### 10/10 Excellent #### Thaynara Jul 29, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Os atendentes são mt simpáticos, o quarto é ótimo, um conforto e paisagem top, perto de tudo, pretendo voltar outras veses. Recomendo ##### Thaynara Stayed 2 nights in Jul 2017 ### 10/10 Excellent #### Verified traveller Jul 2, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect Cheguei de ultima hora e fui muito bem recebido. Os quartos todos de frente para Praia do osso, uma vista muito bonita. Recomendo a todos. ##### Verified traveller Stayed 1 night in Jun 2017 ### 10/10 Excellent #### danielle Jun 16, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lugar muito bom Achei tudo ótimo e extremamente confortável, só não entendo pq o chekin é as 15 e ó checkout as 11. Mas recomendo a pousada, mt confortável e próxima a praia. ![](https://a.travel-assets.com/ugc/hotel-reviews/s510-pa93408c0-52b4-11e7-a58e-2ab4820f5e46-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### danielle Stayed 3 nights in Jun 2017 ### 10/10 Excellent #### Raphael Jun 8, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muito boa e aconchegante Pousada bem aconchegante, tudo novinho, limpa, área da piscina e café com uma linda vista e excelente localização. Estacionamento pequeno (3 carros), porém a rua é tranquila e tem segurança de olho nos carro. ##### Raphael Stayed 2 nights in May 2017 ### 8/10 Good #### FLAVIO May 31, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Hotel - Vista Sensacional Hotel muito bom, quarto confortável, espaçoso e limpo, tem uma incrível vista para o mar, alias esse é um ponto para se destacar, pois todo o hotel possui uma vista sensacional, passei uma semana de férias com minha noiva, gostamos demais, funcionários atenciosos e educados. A localização também é um ponto forte, perto das praias de João Fernandes e Azeda, é possível ir caminhando em ambas. Fica apenas 5 minutos de carro até o Centro (Rua das Pedras). Excelente custo benefício, recomendo a todos, voltarei outras vezes certamente! ##### FLAVIO Stayed 4 nights in May 2017 ### 8/10 Good #### Maria Paula Apr 3, 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### Bom, mas pode melhorar Pousada bonita e bem conservada, vista panorâmica deslumbrante para João Fernandes, café da manhã excelente, lazer agradável (piscina e sauna) e quartos muito bem arrumados, limpos e confortáveis (apesar de o banheiro ser apertado). Mas tem muito a melhorar no atendimento. A pousada pertence a um grupo argentino e boa parte dos funcionários é de argentinos - a maioria sequer fala português e é bastante áspera no trato com os hóspedes brasileiros (oops, estamos no Brasil, galera!). Não é bairrismo meu, que fique claro! Adoro os "hermanos" e já visitei a Argentina várias vezes, inclusive nessas férias. O check-in é muito tardio, às 3 da tarde, e não há o menor "jogo de cintura" por parte da pousada, nem 1 minuto antes. Os funcionários alegam que têm que esperar a liberação da central de reservas, que controla todas as pousadas do grupo. E aí é que mora o perigo: mesmo se você tiver reserva para a pousada, corre o risco de ser remanejado para outra, por falta de vaga (isso é muita incompetência!!!). Ainda bem que não passei por esse problema, pois acharia um absurdo ter que ficar numa pousada que não escolhi e num local que não escolhi, longe da praia ou do Centro. Um detalhe na Villa Mercedes: as suítes de números 1 a 4 são totalmente devassados, com a janela virada para um deque. É preciso ficar com as cortinas fechadas o tempo inteiro e com o ar-condicionado ligado. Todas as outras suítes têm varanda particular e privacidade. ##### Maria Paula ### 6/10 Okay #### Aniele C Jan 18, 2017 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Atendimento ruim Instalações e café da manhã excelentes, porém deixa muito a desejar no serviço de recepção , recados não são dados, recepcionistas falam somente espanhol e não entendem direito o português dentro do próprio país. Além de cobrança realizada antecipadamente sendo que no site do hoteis.com há a informação de que só seria realizada no momento do check out ##### Aniele C ## Expedia's Latest Trends ### Hotels > [Windsor California Copacabana](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Windsor-California-Hotel.h22117011.Hotel-Information) > > [Hotel Fasano Rio de Janeiro](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Hotel-Fasano-Rio-De-Janeiro.h1542064.Hotel-Information) > > [Hotels in Toronto](https://www.expedia.ca/Toronto-Hotels.d178314.Travel-Guide-Hotels) > > [Arena Copacabana Hotel](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Arena-Copacabana-Hotel.h3094577.Hotel-Information) > > [Hilton Copacabana Rio de Janeiro](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Hilton-Copacabana-Rio-De-Janeiro.h4100177.Hotel-Information) > > [Orla Copacabana Hotel](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Orla-Copacabana-Hotel.h889673.Hotel-Information) > > [Copacabana Palace, A Belmond Hotel, Rio de Janeiro](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Copacabana-Palace.h7130.Hotel-Information) > > [All Inclusive Resorts and Hotels in Dominican Republic](https://www.expedia.ca/Destinations-In-Dominican-Republic-All-Inclusive-Hotel.0-0-d50-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [All Inclusive Resorts and Hotels in Puerto Vallarta](https://www.expedia.ca/Puerto-Vallarta-Hotels-All-Inclusive-Hotel.0-0-d180016-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Santa Teresa Hotel Rio de Janeiro - MGallery Collection](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Santa-Teresa-Hotel-RJ-MGallery.h2226944.Hotel-Information) > > [Ritz Copacabana Hotel](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Ritz-Copacabana-Boutique-Hotel.h15491185.Hotel-Information) > > [Hotel Nacional Rio de Janeiro OFICIAL](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Hotel-Nacional-Rio.h42275495.Hotel-Information) > > [Fairmont Rio de Janeiro Copacabana](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Fairmont-Rio-De-Janeiro-Copacabana.h174198.Hotel-Information) > > [Vila Gale Eco Resort de Angra - All Inclusive](https://www.expedia.ca/Angra-Dos-Reis-Hotels-Vila-Gale-Eco-Resort-De-Angra-All-Inclusive.h2170687.Hotel-Information) > > [Windsor Leme Hotel](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Windsor-Leme-Hotel.h877312.Hotel-Information) > > [Hotels in Negril](https://www.expedia.ca/Negril-Hotels.d2543.Travel-Guide-Hotels) > > [Sheraton Grand Rio Hotel & Resort](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Sheraton-Grand-Rio-Hotel-Resort.h10581.Hotel-Information) > > [Hotels in Montreal](https://www.expedia.ca/Pierre-Elliott-Trudeau-Intl-Airport-Hotels.0-aYUL-0.Travel-Guide-Filter-Hotels) > > [Rio Othon Palace](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Rio-Othon-Palace.h24526.Hotel-Information) > > [Novotel Rio de Janeiro Leme](https://www.expedia.ca/Rio-De-Janeiro-Hotels-Novotel-Rio-De-Janeiro-Leme.h53295.Hotel-Information) > > [Cabin Rentals Alberta](https://www.expedia.ca/Alberta-Cabins.d11111-aaCabins.Travel-Guide-Accommodation) > > [JW Marriott Hotel Rio de Janeiro](https://www.expedia.ca/Rio-De-Janeiro-Hotels-JW-Marriott-Hotel-Rio-De-Janeiro.h564457.Hotel-Information) > > [Delta Hotels by Marriott Vancouver Downtown Suites](https://www.expedia.ca/Vancouver-Hotels-Delta-Hotels-By-Marriott-Vancouver-Downtown-Suites.h74448.Hotel-Information) ### Flights > [Flights from Vancouver (YVR) to Narita (NRT)](https://www.expedia.ca/lp/flights/yvr/nrt/vancouver-to-tokyo) > > [Flights from Toronto](https://www.expedia.ca/lp/flights/178314/flights-from-toronto) > > [Flights from Las Vegas (LAS) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/las/yyz/las-vegas-to-toronto) > > [flights from kelowna intl airport](https://www.expedia.ca/lp/airports/ylw/flights-from-kelowna-intl-airport) ### Cruise > [Cruises to Alaska](https://www.expedia.ca/Cruises-to-Alaska.d203.Travel-Guide-Cruise) ### Packages > [Miami Vacations](https://www.expedia.ca/Miami.d178286.Destination-Travel-Guides) > > [Six Flags La Ronde](https://www.expedia.ca/Six-Flags-La-Ronde-Ville-Marie.d501867.Vacation-Attraction)